The best restaurants in Simonside and Rekendyke South Tyneside North East

We are regular visitors to the cafe and have always had excellent service with friendly staff however we visited today and ordered cheese and tomato toasty on gluten free bread which I asked if they had and she said yes, when it came I was surprised as they usually have a brown bun toasty and this was in thick white bread , I was suspicious and worried about eating it because I am coeliac and it could make me very ill, I asked the girl if she would double check which she did and came back saying it wasn't gluten free the till hadn't printed the gluten free out!! and she would get me another......I was disappointed to say the least

Every single time I come here there’s an issue. They don’t have this, they don’t have that, they can’t make this, they can’t make that etc etc. and it’s not even complicated orders, I go to the SB at Cineworld Boldon and there’s never any issues which is ironic as they’re just a franchise. Most of the staff at Sima are lazy, lack people skills and are pretty poor at making the drinks as numerous times they serve a watery, milky mess. More times than not my order is wrong and this time I wasn’t offered a replacement, bearing in mind the price of the drinks. One time I asked for oat milk in my coffee but was served semi-skimmed? They don’t even sound the same - purely a result of bad listening skills. There’s a reason it’s rated so low.