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The best restaurants in Bourne West South Kesteven East Midlands

16 Restaurants on GastroRanking

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3.3

404 Opinions

location-icon25 North Street, England
Other european cuisines
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We take turns with some friends of ours to visit each other, and enjoy a new eating venue together. It was our turn last weekend, so we took them to Smith's, confident we'd all love it. We reserved a table, but they gave us the choice of choosing another one, which we did. There were plenty of tasty-looking options, and my friends went for a Sunday roast, while my wife and I chose the burgers. I very carefully pointed out my wife's tomato-allergy, which they took on board. When the food arrived, they explicitly announced my wife's burger, but when she cut it in half (a fortunate habit of hers on this occasion!) she found a tomato!! Not wanting to cause a fuss, we swapped burgers (as they'd given me hers), but mentioned the situation on leaving. The manager couldn't have been any more apologetic/courteous, and he won us all over with his top-level hospitality skills. Overall, therefore, our experience at Smith's was excellent - brilliant food, quick service, superb manager (either Jack, or Callum, we're not sure...) We HIGHLY recommend others to eat here, and my friends have already asked if we'll book in again on their next visit!!