Zizzi in Stafford

Me and some friends came for a meal before we went to watch the new movie Willy wonder. We first walked in the door and was greeted by a very unhappy server. She asked if we had any allergies. I have a severe nut allergy so we let her know. We all sat down and she gave us the allergy folder and left us to it. All the staff seemed unbothered and could care less about our experience. Our food came out cold and some items were missing. We informed the staff about the missing items and it took a while longer to come out. We wasn’t very impressed at all I could cook better Italian dishes in my own kitchen! We paid through our phones and we’re surprised to find a £5 extra service charge! What service may I ask?

Very nice, the food was worth every penny, not expensive either, we had an amazing time, served by staff whom were smiley and attentive to what ever we needed, Tuesday lunch staff were amazing and made our visit a place we will be returning in the future.

Roll up for cold, cheaply made pizza served by unsmiling staff. They'll pizzas sat in sight for 10 minutes at least after they came out of the oven. To be fair they made fresh ones when we complained, although there was no apology at any point. The final straw was when the grim faced manageress who has said they'd remake them, handed us a terminal which didn't seem to have any option but to give a tip. We'd avoid this place like the plague.

We visited Zizzi in Stafford on a Saturday evening, pre-booking just an hour or so in advance Upon arrival we were seated immediately - our food and drink order was taken soon afterwards. We were served by a gentleman who I believe was a manager as he wasn't wearing a uniform I ordered the Signature Beef & Chianti Ragu and my partner ordered the Rustica Pure Pepperoni pizza. Through Zizzi's perks app (Zillionaire's Club) we also ordered a free garlic bread. The manager advised that we could have the cheesy garlic bread for free through the Club perks - we were very pleased about this! The food did take a little while to come out but it was worth it. The pasta dish was lovely, however it wasn't the warmest and I did think the portion size could have been a little better. The pizza was very tasty and filling. The garlic bread was amazing, I could have eaten more! When our bill came the manager explained that the cheesy garlic bread wasn't eligible for the Club promotion, however he wiped this off our bill which we appreciated Overall, I really enjoyed my visit to Zizzi and would come back here again

first time at a zizzi restaurant visited with friends excellent food, great service, I had a calzone which was hot and very tasty my wife being gluten free There was plenty of variety to choose from. Drinks a bit pricey overall Excellent

Staff were very friendly and the service was great, but the food was frankly bang average and not worth the expense. For £40+ for two people, I would have expected better quality food. The food was no better than that you would find in Weatherspoons only with a higher price tag. I will not be returning and would not recomend. Maybe I would if they kept the front of house folks and replaced the Chef!

Ordered a take away last night, spaghetti bolo and garlic bread, it was absolutely disgusting and was nothing better than a pot noodle with the garlic bread like a house brick. Stay clear of this place, it’s a disgrace and robbery! You’ve been warned!

I’d like to say how above and beyond Luke was in helping us download our voucher details, the sea bass was outstanding compliments to the chef and team.

My second review on this restaurant. Again it was excellent. King prawn starter outstanding. All good fresh and hot. Service was great. Friendly, interactive, nothing too much trouble. We shall be back soon

Well where too start, we went hear last year and it was lovely so decided for our anniversary we would return, we booked a table before hand and was seated as soon as we walked in, then the joy begins, so we had a waitress which just didn’t want to be there she was uninterested in anything, we had to wait 15 minutes to be offered a drink then they were wrong so had to go back, the starters came we asked for two small plates as we were sharing a few starters between two of us it looked like we’d slapped her in the face by asking this she marched off but did get them, now for mains we were pigs and asked for two mains the meatballs and the Ragu garlic bread and loaded fries, garlic bread was cold and the ragu was freezing and I mean freezing so we asked her if she could put it in the microwave she didn’t apologise but did go and warm it up for us the rest was ok but tasteless really compared to what we had before it was all gross, and I don’t no why staff are allowed to wear PJs to work but she was in some baggy denim pjs that we all agreed ( the tables next to us) was not really work attire, don’t go it’s a waste of money and not a high standard for the high price

Just popped in here for something to eat as i fancied some pasta and I wasn’t disappointed. Greeted by a friendly team member. Served quickly by lovely friendly staff. Food was delicious. Highly recommend.

I have eaten at this restaurant many many times and the food and decor are pretty good. However I have a few complaints. Food not being available from the menu. Ordering extra topping which aren’t cheap and getting very few of them. Multiple times not having the wine I wanted on the menu and only once out of about 8 visits have they ever had the large 660ml Peroni. When asked if I can have 2 x 330ml bottle for the same price as large told no! This last visit the app to order food isn’t working either which was quite appealing as it seems to work well when it’s functional.

Visited zizzi Stafford with my husband today and had another lovely lunch. The staff, Chloe T and Callum were so helpful and friendly. Totally recommend it such a warm and friendly atmosphere and the food was delicious too.

The food wasn't great, the place was cold and the customer service was horrendous - might as well get a delivery from pizza hut! Wasn't expecting much but just simple manners might be a start! The lad serving us just could not be bothered. I would highly recommend additional training in customer service

Fantastic food and amazing service as always. We regularly visit Zizzi in Stafford. Great menu well done Zizzi. You always deliver

Booked online and seated quickly. The booth was so drafts! Cold breeze blowing on us the whole time. Has to wear my scarf. Food came out in spits and spats not all together. Felt forced to order via the app and had to collect our...

If you haven't been for a while. please give it another try you will not be disappointed... My husband and I do visit quite often and had noticed that the customer care was not quite as it should be or how it used to be....

We went into the restaurant on a Saturday lunchtime. Service was great and the food arrived way quicker than we expected. I have been her twice and would likely return.

The food here was lovely and very tasty. The service on the other hand, considering there was plenty of them was really poor. Could not get anyone's attention to order etc Saw people going up and getting their own menus due to waiting too long....

Really nice food, friendly professional staff, nice ambiance. Just be careful when ordering by the app - i got the lasagne with extras but I inly wanted the basic one. The app gives the most expensive option first. Totally my fault for not looking properly....

Visited on a packed Saturday night, the staff here are fantastic- so professional and friendly- made my mum’s birthday really special

Me and my husband used to come here all the time, and slowly but surely, due to the management, we stopped coming. It was never inviting, we always felt uncomfortable so we decided not to come back. Today, we really fancied a Zizzi so we...

Visited here with wife Glenys prior to a hospital appointment. We were a bit pushed for time but service was reasonably quick. Unfortunately, it wasn't very accurate. I ordered pork meatballs, what I got was pork belly. Our server was very apologetic and offered to...

Great menu. 4 people all having different meals, 3 courses. Every course beautifully cooked and presented. Service exceptional. Pleasant, attentive staff. Nothing too much trouble.

First time visiting since new management. Staff were really friendly, food tasted amazing. We will definitely be returning soon.

We visited this restaurant as large group/family and were blown away with how accommodating they were. We had 2 children in our group one of nine and a baby of one. The restaurant went the extra mile to ensure their needs and special requirements were...

It is such a shame that Zizzi in Stafford do not accept cash. I didn't realise this at the time of booking and if I hadn't been so hungry when I arrived at the restaurant I would have cancelled. The implications of a cashless society...

Absolutely brilliant. Mum and I go regularly and the service is always amazing. Food is delicious. Always delivers. The guys who work there are just perfection regards to customer care. They are always attentive and nothing is too much. This is why we go back...

It’s a bit of a faff at first when you’re told to order on your phone but actually it’s pretty easy although couldn’t add a child’s 50p drink. The restaurant is nice inside but it was a very hot day & we were by the...

Had a wonderful celebration tonight. Despite being pretty much full, excellent service and timing for food and drinks. Never out of mind being upstairs, and so a lovely time. Cant wait to come back

Thank you Chloe’ A wonderful experience, delicious food as always, very busy today however fast efficient and attentive staff. Thank you so very much a very positive experience.

We had no signal in the restaurant so couldn’t order online. Told the waitress but didn’t get our drink order forged for over 20mins. Ordered 2 Alcoholic cocktails but one came without alcohol so we were basically charged £5 for a passion fruit juice. Food...

Never been before and chose here for lunch with my friend. Ordered the Arancini starter and the calzone main, both were lovely and the service was great. Decent price and nice decor. Would visit again and recommend

Pre booked table for six, the service was slow after ordering the staff were attentive and quick to take the orders but the service afterwards was incredibly slow. Oddly the restaurant wasn’t particularly busy so I feel justified in being annoyed that it took almost...

Poor service. I had the zizzi pasta special. Tasteless over priced shy te. Pizza boring overpriced shy te. Coke small bottle £3 for 6 in tesco, £2 frickin 95p for one bottle so yeah over priced shy te. Save your money and don't bother as...

1st visit 6 months ago. Seated by the door in a draught. Wouldn't have been too bad if not for a constant stream of Deliveroo/Just Eat drivers in and out and yabbering away on their mobiles. Not a great start. Cut a long story short,...

Disappointing visit and wouldn't recommend. Food is beautiful but let down by terrible service. People queuing to come in aren't acknowledged and some give up. I didn't see any of the staff serving smile once, no customer service skills whatsoever. Everything is so slow...they dawdle...

Busy restaurant, serving authentic Italian pizzas. Could do with more toppings but still very tasty..Large drinks list and food menu. Not sure why upstairs wasn't in use as there seemed little room between tables downstairs. The staff seemed overworked making the customer interaction limited. Typical...

Food is ok, but service is at a snails pace. Took ages to take order. Not much better when food came. Table not cleared at the end, got up and paid bill. This store has gone down hill

I cant fault the food. That's why I put 2 stars. I have coeliac. When I asked for the non-gluten menu I was given the allergy folder. this contained printouts from the online allergy page. it was obviously printouts because I have read the list...

Service terrible, missing orders, giving food to people that's allergic to it. Being very rude, not friendly. When it came to the bill over charging for things that didn't come out first place, asking for a certain amount for a tip. Saying card machine doesn't...

Busy for a Monday lunch food came out pretty quick and tasted excellent as usual service by Mike was friendly and seemless, thank you for a great lunch date!

While the waitress did her best, this did not make up for the food being cold. I think £20 is rather expensive for a small piece of fish and a slice of tiramisu. There was no atmosphere. The table wasn't ready, even though it was...

Came here with some work friends. we had book in advance but it did coincide with some covid rules being up lifted and the place was full. I have been to others in the brand but not to this one and in all honesty I...

The food was cold and in a mess ...... .... This is clearly a place not to have a takeaway from .. Ordered a few items, all came cold and bread in the box ( we guess ) with a brown sauce poured over the...

Me and my partner came in for an early dinner today, and had Hannah as our server, she was brillant and super friendly! She looked after our table and made the experience here so much better. 10/10 will be back again! Thank you Hannah😊

Hannah served us and was particularly great - checked in on and us and could cater for all the small extras and things that needed to be put to the side. I was overall really impressed by Zizzi Stafford, it was the first time I’d...

Visit to zizzis stafford 28th February, table was booked for 7pm under the name steph Griffiths. We came for a birthday celebration, which was then ruined not only by the staff service but the undaptable food menu for allergies and the coldness of the food....

Great meal, we visit regularly but this particular visit was great. Portions have reduced and reduced over the years but tonight the portion sizes were more like what they used to be and we left feeling very full! Shan was an excellent server who saw...

Booked a reservation, turned up on time and there's at least ten people ahead of us all with reservations...All waiting, crammed into a tiny waiting area, me and my wife would have had to stand outside to wait... Obviously we went somewhere else.

We arrived here and it was very busy but the young lady on the door said our table would be ready on time(we was a bit early) sure enough the table was ready on time.The food was very good and sitting right next to the...

We had the lasagne for lunch absolutely lovely. Excellent, friendly customer service, we were made to feel very welcome. Nice vibe place with lovely decor. Really recommend it as one of the best restaurants in Stafford.

Fabulous evening at Zizzi Stafford, Amelia looked after us and she couldn’t have been more helpful! She is a credit to the zizzi team! Thank you again Amelia!

If I could rate it a 0 I would! Absolutely awful! Click and collect really easy to use, set for 1900 pick up . Got there and it wasn’t ready, which was fair enough as it was busy. Prior to this they accused me of...

New menu. Starter of bruschetta had been changed to smaller portion hardly any dough bread base and large quantity of tomatoes. Calamari was over cooked in the deep frier made it hard to find any actual fish. Main courses were nice but very underwhelmed overall.

Popped into Zizzi's Stafford at lunchtime and we were not disappointed. Staff were great they were very attentive, friendly and efficient. We were seated quickly and did not wait long for our food which was delicious. Mike the manager was very amicable, he came over...

Came to zizzis not too long ago for a nice evening meal with the girlfriend, as soon as I stepped foot into the establishment, I was greeted and seated by vibrant and caring staff, ended up ordering the king prawn spiedini as a starter and...

Went to Zizzi last night and had a really good experience! Service was really quick and staff were very polite. I had a pizza which was huge and very delicious!! Definitely will be back again. Thank you Zizzi!!

Didn't wait long to be seated, staff seemed friendly told us about the app so ordered ourselves pretty quickly, drinks didn't take long to arrive, had king prawns to starter very nice prawns were easy 2 peel, had the Beef short rib main was amazing...

The service was shocking from the start to when we walked out, it was total chaos despite waiting patiently for our starters they didn’t arrive eventually after several prompts from us they appeared, we should have left then because it deteriorated again they had completely...

Appalling service tonight. Delivery drivers were definitely served before us seated customers. At least 12 deliveries taken out before our main courses arrived even after we had queried the long wait we had. The absolute end was when our deserts were delivered amid the wreck...

Waiting time for meal was over an hour. Food was burnt and was taken back to the kitchen, so even longer to wait. No lemonade, orange juice or broccoli. There were deliver drivers queuing by the door. Food was tasteless. At one pint the emergency...

I booked Zizzi for a nice meal for two after going to the cinema. We arrived at 7.40 and were shown to our table and we immediately requested the table opposite as it was sticking out into the aisle. We ordered drinks and food at...

Avoid this Zizzi, poor service, management and organisation. Went for 9 year olds Birthday. We won’t be back here again

We went to Zizzi tonight and we booked for 5pm. We had to leave at 6:30pm to see Santa and thought we’d left enough time. We ordered bang on 5pm but a table who had ordered after us got their kids starters before ours. I...

Firstly walking in to the venue We were stood at the door for around 10 minutes waiting for us to be greeted and seated. We were guided to a table that was unfortunately dirty, with left over crumbs and hair. Around ten minutes later our...

Paid what… £15 for a pizza and was charged 50p for the dip to go with it. 10% service charge added to the bill Told we couldn’t use vouchers, which they said on the phone we could but they did relent… I really object to...

We had to wait half an hour for the starters. Then another 2 hours for the mains! The staff were very nice and did apologise. Another table of 4 sat down after we had our starters and had their mains before us. All we got...

Sadly we’ve just had a distinctly underwhelming meal here tonight. First of all I have to say that all of the waitresses were lovely,friendly and apologetic however that did not make up for the rest of it. We booked a table for 6 at 6pm...

Came hear for my birthday had a really lovely time staff seem all new from the last time I was there but no less friendly and attentive our waitress was really friendly and helpful especially explaining how to use the table bar code to order...

Went here with a couple of girlfriends for lunch. They were only letting a few people in as they had new chefs which was good but no atmosphere whatsoever. Took forever to get served and then 3 times to get something that they had in...

I like Zizzi, the food and the atmosphere so it pains me to give this review. However, my friend had booked a table for 9 at 7.30 on Monday and as it was a special occasion she had arranged with them to turn up a...

Like other reviewer we noticed people being turned away for not booking. This was approximately 5 pm on a Thursday. We managed to get in but only people with bookings afterwards. Restaurant was virtually empty & stayed same during our time there. Pre-pandemic my friend...

i would just like to comment on the fact people are moaning about there staffing!! they get staff and they don't stick around so what do you expect when your getting turned away who would you like to cook your food if there are no...

This was (going to be) our second visit. A couple of weeks earlier we were accepted as walk-ins for weekday lunchtime. Food was hot and tasty, service prompt. We looked forward to another meal but were turned away for not having a booking. Weekday lunchtime...

Let's start with the positives, place was clean and staff were polite/friendly. However having to wait over 40 mins between courses was frustrating especially when the restaurant itself was not significantly busy compared to the size of the zizzi team. Found it infuriating watching endless...

What you pay for is what you get, menu described dishes correctly. Decent food nothing special just nice. Staff helpful and welcoming

Myself my husband and our son came for a meal this evening 19/9 the food was absolutely spot on couldn't fault it. We were informed on arrival that there would be a significant wait for our food yet we actually didn't wait that long for...

Had a lovely meal with friends. Could not fault it. The female staff were smart and efficient. Unfortunately the manager was inappropriately dressed. He was wearing baggy jeans that he had to keep pulling up, a horrid brown striped jumper that had seen better days....

My fiancé and I had an absolutely frivolous time at Zizzi Stafford; easy covid check in with no complications, quick & friendly service and an absolutely delicious feast for us to share. We were checked in on by floor staff just the right amount of...

Came for a date night first time out since last year as prefer to eat inside, service was excellent the lady that served us Kimberly was so friendly and showed us how to order on our phone if we wanted to and how to do...

The service was very friendly and quick, the food was all lovely. The waitress even moved us to a bigger table to accommodate the fact the four of us had ordered five staters to share and she felt we would be more comfortable on a...

We were turned away for not having a mobile phone with us despite having booked a table and given contact details; staff were rude and agressive. Used to be very nice but they clearly have not got there act together post -covid. A very upsetting...

Visited here with my partner food and service were great, Especially from Mike and valentina. There's also excellent social distancing measures put in place. Will definitely visit again

Went here on a Monday evening for a meal with my partner. Not been before but I was very impressed. The restaurant is nice but was a little chilli but they did move me when I asked to be somewhere a bit warmer. The set...

We visited Saturday evening before the Cinema very wary after Lockdown could not have been better looked after - even though relatively busy Staff were so well organised from the Manager on the door to the girls taking the orders. Quick efficient and very good...

A group of 5 including 2 children went to Zizzis for lunch Saturday (29/08) and had a great experience. Food was excellent and the wait time was not too long. We were seated at the back and the kids were delighted to see their food...

The food was good enough but this has to be the worst covid safety standards I've seen. Our table was in the walking corridor of the restaurant, so we felt exposed, all the tables seemed too close. The worst was no hand sanitiser, no mask...

Did not enjoy the Zizzi experience, our starters was ok, but the main course, my pizza was badly made, it felt like I needed a chainsaw to cut through and the meatballs that was supposed to be in this pizza were not existant, my wife's...

Appalled at poor covid standards . Very well that gent told us about toilets ,booth was fabric (hard to clean ) dirty cutlery en graved ) Staff did not wear masks or gloves no distance observed . There was a hand gel stand . The...

Wow what fabulous customer service, Valentina Thank you. The food we had was 1st class definitely would recommend.

I’m glad that Zizzi has reopened. The food last night was beautiful. Really enjoyed it. We were told that there might be a wait on food due to deuces chefs however we didn’t have to wait long in comparison to other visits. My only negative...

Just be aware that there’s 10% automatically added to your bill as a ‘Team Tip’ We didn’t notice till after we’d paid and left. It says ‘optional’ but I don’t like it being automatically added so you’d have to ask for it to be removed....

The staff at this restaurant are very friendly and always willing to help. Service was a little slower than usual but nothing to extreme and to be expected given the current measures of less staff in the kitchens etc. Overall a very pleasant meal experience...

We are regular visitors to Stafford Zizzi and have missed it during lockdown so we were really looking forward to getting back this weekend and we weren't disappointed. The food was fresh and tasty and the service was as efficient and friendly as ever. Covid...

We use our local Zizzi in Stafford regularly. It's usually best to book, as this place gets very busy, but service remains good even when packed. We're usually accompanied by my son, who's disabled, and are always give an easily accessible, ground-floor table. Typical service...

Visited this place with my family Sunday late afternoon restaurant was about 1/3 full, took 50 mins to get garlic bread starter and another 30 mins for a pizza. Meal was ok but nothing to remember. Below my expectations, Ask Stratford was much much better...

Went here with a buyagift voucher that gives you a 4 course meal with wine and prosecco . You choose from the set menu my wife didn't fancy any of the starters and asked if she could have a bowl of soup instead. The manager...

We went for dinner on a Sunday evening. It was fairly quiet & we were sat close to the kitchens so my little boy could see what was happening (wasn’t expecting to see so many things microwaved). Food was ok, Altho not exactly hot. It...

feb 24, 2020 at about 6pm, very rude male staff, didn’t apologise! arrogant! there is a building structure violation inside the restaurant, the exit way is blocked by tables and chairs to accommodate more customers but with no regards to the safety of the customers....