Yummy Patisserie in Thurrock

We ordered scampi and chips ,the scampi was emcased in a batter that was as hard as concrete , we complained to the waitress who took the meal to the chef and owner of the buisness who said that’s the way gluten free cooks. After years of experience with gluten free meals that is a ridiculous excuse for bad cooking. We will not be going there again nor will we recommend Waves to all our friends

We ordered 4 meals and were sat at the table waiting. After about 10 minutes a staff member came over and said sorry we have no spring onions for the loaded chips. (This is my husbands favourite part) so he said can I cancel them and get a refund and just order some peri chips. So he went back up to the till, had to pay for the peri chips but then had to complete a paper form with his details on for them to process a refund which he will get in 3-5 days! How backwards is that? In addition where it said reason for refund, the staff member wrote “customer changed mind” we we only changed our mind because they didn’t have the ingredients. Then when the meal came the rainbow slaw should just have been called a side salad as it was bone dry with no dressing whatsoever. My husband was very disappointed with the meal. Also there is only 1 tap in the ladies toilets that works and that came out in a dribble with the little soap that came out the soap dispenser.

The queue was too long. By the time we had queued to pay for the food and sat down it was cold. Finding a clean table was nearly impossible. The food was bland. The Danish Pastry was as hard as concrete. Most of the coffee machines were switched off causing further queues Never again!!!