Wok&Go in Flintshire

I'm very disappointed with the quality. It was the worse "Takeaway" I have ever had. Tasteless food with very little meat or veg. Don't waste your time or money.

Went for 2 large boxes, to find dry noodles, few pieces of chicken and bit of veg no sauce, asked for teriyaki sauce. The best part was getting a full refund. I wont be visiting again

I went tonight, 07/08/19, lovely lady serviced us... Extremely Friendly, knew the menu inside out & upside... Super fab customer service by her!!! Nothing was too much bother.... Credit with its deserve... Would 110% return thanks to the great service... They do have different offers on some nights of the week too..

We have been long standing customers of wokngo and were very disappointed with the quality from the shotton branch. The food was over spiced and greasy :( We will only go to other wokngo places from now on

Ordered a few boxes from shotton tonight and they were awful. The two singaboxes were so dry they were like straw, safe to say they weren't eaten. The large pad Thai (that I asked for with extra meat and extra egg) was also stupidly dry tasted like the noodles were uncooked and had barely any meat and definitely no extra egg. The wife had a vegetable chilli box that had dry uncooked noodles. All not eaten. I will not be ordering from wok & go again.

I dont often eat Fast-Food. And dont go to Fast-Food places. But Wok & Go i like. Not been in a long time tho and 1st time in the One in Shotton. It was Clean & Warm 1st time. Food Was good. Maybe a little bit over priced. But was okay. Staff 6/10 Friendly & helpfull. Food 8/10. Drinks N/A. Price 7/10. Clean 4/10. Would return again, so look forward too seeing yous again. Not so clean 2nd time and should not have been open because of Smell from bathroom.

One star is too generous for my review. I have ordered from here twice and I will not be ordering again. The first time I was given the completely wrong box. The second time I ordered- I called several times to place an order on the telephone. When I finally got an answer I was told to call back in five minutes. When I did so, there was no answer. I expected the shop to be busy but when I arrived, there was not a single customer in there. Instead, two members of staff were sat behind the counter, one of which was on her phone. The lady who served me, with bleach blonde hair, was very rude- I would not rate her customer service skills. I ordered a build your own box. I got home and I literally had a box of dry noodles with soy sauce. No vegetables or egg, which I politely asked for twice. I most certainly will not be going back.

Love the sweet and sour box from wok and go. Fab service from this branch and even better now that they deliver to our home.

Wok & Go you cant really go wrong with when it comes to the food. HOWEVER when they take an order for collection online, take your money and then when you go to collect they are closed its unacceptable. To make this situation worse it took 6 weeks for me to receive a refund and through that whole process it was if i was in the wrong and the CS was terrible. no compensation given either just rude, nasty service from both the local area rep and the head office.

After waiting 1 hour 20 for a meal deal to be then told to wait another 40 mins 2 hours in total is unacceptable time to wait Cancelled and was refunded

Awesome news now they are covering a wider range of a delivery radius as far as ch8👌🏻which is amazing food and delivery was spot on.

Just had a delivery Pad Thai & it was drier than eating flour! No sauce or a peanut in sight - hopefully this is just a 1 off as they’re normally spot on.

Our most recent visit was considerably better than our previous experiences. We had avoided ordering from this store due to countless awful past experiences, which is such a shame as other stores we enjoyed the food and received efficient service. But thankfully there seems to be a change in staff which is doing wonders! Our order (for a change) was correct first time and delicious. Pleased and hopeful that it wasn't a one off!

I visited the store yesterday, the new menu is great had the veggie hotbox tasted absolutely amazing, great customer service from the guy behind the counter, nice to see the same standars as the other stores I've visited

Taste is amazing, both myself and my children just adore the combo box. The portion sizes are plentiful and the staff are super friendly and happy to accommodate to any ingredient adaptations we request. Wok and go shotton, we salute you for providing sustenance with a Thai flavour sensation to our tastebuds.

went for a quick bite to eat and wasnt dissapointed fast and fresh food will be back again soon for sure

Went here with a few colleagues after a meeting walked in and was greeted by both the chef and manager.food was outstanding and a real plus was Wi-Fi and put socket in seating area.

Definitely will be visiting again ... lovely food friendly staff reasonable prices. Until next time.

Can’t fault the food, great and fast service and the staff were very friendly, definitely go back again!!

Customer service is spot on no faults, food is exquisite and full of flavor, short wait and good prices would recommend to anyone and every one!

Visited wok and go shotton last week with some friends and would honestly say it’s the best Asian food I’ve ever had, the choices are astounding and watching the chef prepare and cook my food was amazing too! Staff are all really friendly and nothings too much trouble for them, would highly recommend to everyone!

Really enjoyed the food and staff were really friendly and happy. Would go more often if I lived closer!

Can’t think of anything else close too true thai food went few years back and this is the closest if not as good as the real deal. Thai green curry and hot box were excellent😁

absolutely amazing is all i can say cant believe the freshness and quality of the food. definitely will be back

Having moved to the area recently I was not looking forward to travelling to Chester just to get my regular hot box and was worried when I saw so many negative reviews.

Went there the other day, really love all the new additions to veggie menu. Wide selection for meat eaters too. Good service from the staff who made my food quite promptly. Would defiantly recommend.

Lovely food and very quick service! The combo box was amazing and we will definitely be calling again very soon!

Came to meet a friend and wasn’t impressed with the interior it’s a bit shabby. But don’t let that put you off!

Recently visited Wok & Go in shotton the food was excellent and the staff were friendly and helpful. Will definitely be visiting again

I've been to more expensive restaurants and not had food as good as this , really tasty and really good value , complimented by friendly staff , it's worth the drive from holywell, Well done guys , Keep it up ;)

Really good service, good value for money, food was tasty and hot. We will definitely go back again.

Order was correct, friendly staff and the food tasted very fresh. Fast service and the kitchen and restaurant was clean and tidy. Will defiantly be coming again.

Phone order. When arrived two members of staff were arguing behind the counter. This happened twice with the second time a container of cooking utensils being knocked over. When I went upto the counter to collect my food I noticed one of the chefs wearing flip flops. This I questioned to the counter staff to which reply I received was "tell me about it, he has already threw something at me tonight'

Delivery come to £28 no chilli sauce with mixed platter, no chilli sauce with prawn crackers! Then opened hot box. Completely dry. Absolutely awful. Very disappointed

I was invited back by the new Restaurant Manager Rich to see how the Wok & Go Shotton had been transformed.

Ordered food and given a delivery time. They then added 30 minutes onto this. Tried ringing the take a way several times but no response. After waiting nearly two hours for the food we had a call off the delivery driver, as he couldn't find us. The delivery driver had difficulty understanding English so my husband went to find him in our car. When the food arrived there was hardly any meat in it. I'd also paid for extra broccoli, which was not added. We also paid for a side order of prawns but they were cold so we threw them away. We will never use this take a way again, absolutely terrible service with below average food.

So thought never had a wok&go; so we thought we would have one as a treat. Ordered on just eat at 6.15pm and then got a conformation to say it will arrive at 19.40!!! Normally any other take away is 45mins max. Then got a phone call saying they had no oyster sauce so we had to change our sauces. Which was annoying but I could deal with it. To then it arriving the girl on the mop head couldn't of been any more greatful of her job (miserable as anything) asked for the money which was £18.20 gave her & 20 and she had No change and we didn't have change on us. So had to bloody tip them on all of the above poor service. Food was nice my soya sauce chicken and pepper I felt like it was a general everyday tea as I would make it for prob £5 instead of £8/9. Don't think I would ever go back.

Love wok and go usually, went into the hull branch today where I have to say the staff were lovely but the large and small box are no longer a option boooooo and no longer accept NHS discount I was told that the sauces had changed but the sweet chilli which I always get had been kept the same, I drove home to start my meal with the hubster and I have to say I'm disappointed, the taste has definitely changed and was extremely spice oooo my mouth, please change the menu and sizes back

Just spent £25 on the 'special offer' - 2 classic boxes, 2 starters, 2 drinks and prawn crackers. The order was incomplete so I contacted the store. I was told I would get a voucher instead. As the portions were incredibly poor I refused and insisted they delivered which was agreed by a very sullen member of staff. The prawn crackers were burnt. The hot and sour soup was flavoured with black pepper and not chilli pepper. The noodles were ok but I would have been better off having Super noodles instead.

Delivery driver was rude. Don't know why they hired him. Order was not right. Vegetables missing from meals. No sauce and very dry. Not worth the money. Will not use again due to very rude drivers. Need to find someone with people skills.

Don't know why this place has gone downhill so fast the food is so loaded with salt it's a health hazard and the meat in the dishes is near non existing I go to the one in chester now so much nicer shame because it's 2 mins away please get back to how it was

Ordered twice from here and both times disappointed

Lovely koi pond inside, no parking. Cuisine is Chinese buffet and chef will cook raw seafood Japanese style. Nice decor, great place for after work meet up.

We love wok&ago.; Cardiff fantastic, Chester brilliant, SHOTTON SHOCKING. Asked for 4 extra hot hot boxes. No heat what so ever and dry is not the word. Also boxes not even full. My advise do go. Complete waste of money!!!!!

Just ordered x2 boxes with extra ingredients costing £18 food came cold delivery driver was rude no extra ingredients in the boxes as ordered. Called the shop to be told "if you aren't happy call just eat for a refund" didn't offer to replace the food or anything. If u like wok and go drive to Chester avoid this shop at all costs!!!!! Absolutely disgusted!!

Why Chester has two wok and go's I don't know. The I normally go the other wok and go, but this one is alright too.

Me & my fiancé went here one day for lunch and we really enjoyed it and definitely would go back in the future! :)

Great when first opened terrible now don't think they know what to do with the ingredients the must have a company standard

Dreadful service Ordered online and then declined. I called to question why and was told as I was from Mold, they do not deliver. Advised that from Mynydd Isa, confused the young lady who hung up. Crap service

Very dissapointed, one of my favourite fast food fixes yet the past two times I've tried Shotton my meal has contained soppy chicken skin, very off putting and will frequent the Chester branch in future of which the quality, service is outstanding in comparison

Ordered the 'sweet' box, which turned out to be lathered with chili flakes. Menu board says 'sweet' box, phoned to ask what they had given me and apparently it's a 'sweet chili' box - told me to put some soya sauce in it - very helpful.. not!!! Best part of £8 in the bin

We've had Wok and Go from Chester a few times and really enjoyed it. However, we prefer one chester branch over the other (the best being the one opposite Argos) so we believe it comes down to the chefs and service at each branch. Heard not very good reviews about the Shotton branch but me and the hubby decided to give it a go anyhow. Glad to say we wern't dissapointed at all. Lovely lady serving and she was very accomodating when we asked for more sauce in our rice (as like the Chester branch). Food was lovely so we were really pleased to see they deliver to Flint. The only downside (to Wok and Go in general) is that they are a little pricey compared to normal chinese takeaways, £7.20 for a wok and go large box, compared to 5.20 for a standard special fried rice or chow mein, although wok and go are definitely tastier, but still overpriced in my eyes. Worst thing Wok and Go ever did was to get rid of two for Tuesday which was good value for the customer for one day of the week. If they had better offers I would treat myself a little more often but would definitely return to Shotton for the odd treat.

Sign outside saying kids eat free ordered two large boxes and other starters etc and refused two kids meals as I only had one child with me. Walked out as sign a lie !!! Keep your noodles !!

Fancied a takeaway and used the just eat app and this place came up. Prices were fine and the noodle boxes we ordered were a good size. Fast enough delivery, overall satisfied with this place.

Fast delivery food arrived nice and hot and was delicious combo box was full of meat and prawns will definitely order again

The food here is always fresh and tastes beautiful, the delivery men are always very pleasant and food usually arrives in only 20 mins. Can't get enough, the teryaki beef and lime salad is amazing, highly recommend it.

The only thing i can say negative about this place is that they do not serve pork. However, other than that its perfect. Really clean,great staff and a lovely atmosphere!

Never ate anything like it the sweet and sour sauce tasted like Tomato sauce u can get 100 times better sauce out of a packet. Noodles was like grease chicken beef did not taste of anything what a waste of money. Had 2 spoons full n Straight in the bin. Never aging!

The service was really good and the food was tasty! Didn't have to wait long for the good either! All good!

Didn't even get to order never mind try the food due to the incompetent tools which work there! I rang up to be greeted by a youngish sounded lad who said 'I can't hear this woman can you speak to er' then another girl came on the phone who knew nothing about the menu!! 'Erm I'm not sure' 'ah I don't really know' 'we sell noodles' yes your a noodle bar you div! absolutely useless! Had to put the phone down in the end and ordered an Indian!!

Terrible service, greasy flavourless food. Cash only which is a nightmare.

visited here 2 weeks after it opened, there was 2 people in-front of me in the and i was told it was a 40 minute wait. there 4 chefs stood round scratching their heads looking clueless, and on top off that they only take cash. its the only wok and go if visited that does'nt do card payments. i left without placing a order and will be giving this place a wide berth in future. its a shame as it gives the brand a bad name