Willow Tree in Blaenau Gwent

Unfortunately the table we were sat at was very sticky to the touch. Our sharing course came approximately 20 mins after we ordered and our main course took over an hour. Although I cannot fault the food the service was very disappointing.

This is the second time of visiting since moving to the area, and we thoroughly enjoyed it. I have an autistic son so we are always on the lookout for places that are friendly and suitable for him. The outdoor area is enclosed and gates bolted which was perfect, and all of the staff were friendly. The meal choices were great and we all had a lovely time.

Food is decent but fake advertisement on the “dog friendly” side of things as you walk in there is treats, a dog menu, massive poster on the main door everything to make you think it’s dog friendly. Bring my dog and all of the sudden I’m restricted to the chose of 3 tables and separated from the rest of my family missing my nans 70th birthday meal. This rule isn’t advertised anywhere and it was a booked table so you’d think they’d ask. I was planning to buy my dog a meal and have dessert but after how me and my fur baby was treated I rushed my food and left. Day ruined

Great service and food, good to be able to take the dog.

Fabulous food good deals on prices. Staff amazing so friendly and helpful. Hunters chicken was, so tasty. Fish and chips also.

Kameron was a great host and great food

Had a lovely meal here at the willow tree my fiance had the ultimate chicken burger and I had a mixed kebab both meals were hot and freshly prepared, kameron was so helpful and attentive to our needs highly recommend this lovely restaurant and the staff many thanks again we will be back.

Brilliant food and brilliant atmosphere, kameron couldn't enough for us when we were here.

Food was typical pub lunch, however the friendly service provided by mitch certainly made it a memorable visit.

We had a lovely meal today and the service was brilliant. Mitch was so helpful and had an excellent approach to customer service

Great team. Lovely food 😋 clean toilets and generally feel welcomed. We return here often and enjoy being welcomed in

Food was excellent Staff were friendly

Went for my daughter's 21st staff were really helpful and assistive ,was allowed to put up banners etc and have a birthday cake but due to covid the cake couldn't go in a fridge .food was fine but not great portion sizes for the price you pay .good atmosphere for my daughter's birthday very welcomed by all the staff all in all a good place if you need to celebrate an occasion .

Prebooked for a Sunday roast dinner for me and my husband at The Willow tree, Brynmawr, took quite a while to be shown to our table as the girl was seeing to other things in between seeing to customers at the reception, when eventually we were shown to our tables we were shown to a very small table pushed in a corner at the children's side of the pub, I asked if there might be another table available but she said no. We waited quite a long time for someone to come and take our order but in the end my husband had to queue up at the bar to order our drink and meal only to be told there was no choice of meats left for our dinner only chicken, which when arrived turned out to be 2 very small chicken fillets; when our meal came with one side order we had to put the box of condiments that was on the table on the floor as there was no room, considering we had prebooked this Sunday roost dinner all in all it wasnt the best of experiences, surely people who has booked their table before hand should have priority to the meats for their Sunday roast and a reasonable place to sit. This visit has put me off going there again or recommending it to anyone, which is a big pity as me and my husband likes to go out occasionally for a Sunday lunch . As they say there are always plenty of other places we can choose from. 😞

Ordered steak and chips, steak was warm, chips were hot. Steak quality was poor, could do better myself with a £5 steak from Tesco. Manager took forever faffing around with booking us in with the computer, and was not very welcoming. Havnt gone back since.

Literally one of the best around. Excellent food, service and staff are so polite and friendly.

Booked on line and selected seating arrangements. Good food, a selection of decent wines, staff were polite and friendly but could develop their knowledge of wines that are available. Working from tablets, they still had to communicate with manager to answer my queries.

Haven't been to the willow tree since before covid, and it has been done up. It looks lovely and fresh, very calm atmosphere not too busy but not empty. The food was lovely, I had the fish and chips , a lovely big piece of fish. My partner had steak and chips he was very pleased with it.

Staff great as always but portions appear to have been cut. My hunters chicken was half the nornal size, barbecue sauce was non existant with less than a teaspoon of cheese. I also felt that it may have been cooked quite some time before as it was difficult to cut. My husband loves your gammon. He always asks for mushy peas, but had less than a teaspoons on his plate when it arrived. Waiter apologised and brought me a bottle of barbecue sauce, and eventually a small dish of mushy peas. We eat at the Willow every week and wonder if this is a new scheme re portion size or were we just unlucky. Drinks too had gone up in price.

Staff were very friendly and helpfull. I booked a table so was quick to be seated. suitable seating for my nan who needs room and easy access. Food was quick and hot and tasty. Service was good

you guys can never believe this, but i had the FATTEST fish in this pub!! and it tasted like heaven mmmmm

First time to visit here, very disappointed, my partner and i ordered burger and chips, small burger with a handful of chips, no side salad or garnish, nothing, the child's meal I ordered for my granddaughter was bigger

Polite staff and food was good, there was 12 of us in total and all our food was hot coming to the table, will definitely return Thank you

Well done to all the team to the fab quiz night had a fab time!

Great choice of food quality and value for money. Staff were very friendly and helpful. fantastic and enjoyable meal.

My son and I had a cowboy burger with fries and onion rings. A very nice meal. The food was hot and of good quality.

We visit the Willow every week, always a treat, lovely food and ambiense. Service is A class, special thanks to Ashton, who is always welcoming and accommodating.

Came for a meal for a friend's hen, food was lovely. Staff were very accommodating.

Food was good but the atmosphere has gone no table service anymore. The staff was friendly but table apps are not for me

Good service. Good choice on the menu. Very accommodating for a party of 7. Not long to wait for orders.

Easy to park car because of large car park, nice and spacious table setting, a play area for the kids, lovely staff and the food was spot on and good size portions, 19 of us all had a great night, will visit again.Forgot to add a very good beer garden overlooking a lake.

Lovely food, great staff, really enjoyed a visit.

Throughly enjoy the quiz night, very entaining

Quiz was good fun, we booked for four people for food at 6pm to give us enough time to eat before the quiz. The service was very slow. We waited for over an hour before we were served. Two of our meals came and it was at least 10 minutes before the rest of the meals came.

We came for food and the Disney quiz night. We had lovely food but it could have been a bit quicker. We ordered before a couple we came with and they almost finished their food before ours arrived. The quiz was well organised and the host was patient and waited for everyone to login to the quiz before starting.

Lovely veggieburger and cheeseburger for a lunchtime catchup!

1st time in a few years since we visited. Staff were extremely friendly & helpful good service. Got to admit the food was quite nice. Should think we'll visit again in the future. Yet another visit today and after a long wait just got up and walked out. " Zero Customer Service" None of the staff were interested in doing anything. We went elsewhere for food. Marking it as ZERO Customer Service '0'

Had a lovely visit to the Willow Tree. Food was outstanding and our waiter Kameron was brilliant. Couldn't ask for better service. Will definitely be coming back again!

Our Server was Kameron tonight, happy chap, big smile and very helpful and friendly

ever since it has been taken over this pub has gone down hill big time! terrible service and over an hour wait for a burger and fries! said they had plenty of staff in kitchen so what are they doing then playing fortnite? great gluten free options but the willow tree is bad i will never return here again! :(

fantastic choice of gluten free options fries chips burgers chocolate cake very good! Edit: july 2024 (it was great here 10 months ago it isnt anymore terrible service an hour wait for food !)

I have extreme anxiety but Hayden made sure we was comfortable and settled where we was seated. The food came quickly and was superb. Hayden was kind and caring to our needs and I highly recommend The willows thank you for a lovely experience as I don’t get out much to eat with my family due to mental health issues.

food was impeccable yet again! staff are really friendly!

I recently had the pleasure of dining at The Willow Tree Pub in Brynmawr with a party of 12, and I couldn't be more impressed with the experience. From the moment we walked in, we were warmly welcomed and promptly seated. Our servers, Annie and Mitchell, provided exceptional service throughout the evening. They were attentive, friendly, and ensured that our drinks were always full and our needs were met promptly. Their efficiency made our large group feel well-cared for and added to the overall enjoyment of our evening. The food was outstanding—hot, delicious, and beautifully presented. The kitchen staff truly outdid themselves, delivering a variety of dishes that pleased everyone's palate. The speed at which our meals were served, without compromising quality, was remarkable. Overall, The Willow Tree Pub exceeded our expectations with its fantastic service and excellent food. I highly recommend this pub for both small and large gatherings. Thank you, Annie, Mitchell, and the entire team, for making our night memorable!

This was perfect for us, we were on our way to an event so we didn't have much time. Our food came out quickly, it was hot and tasty. Great service thank you

Been coming here for years and never been disappointed staff always welcoming and happy. Food always great steaks are on point bring you're family and friends!!

Cracking service and food today! Kameron was A*

Kameron from the get go was amazing, polite, understood what we wanted, food was 2nd to none. Will definitely be back

Kameron went above and beyond to cater to our dietary needs. Very kind and helpful!

Kameron was fantastic throughout the service was spectacular he was fantastic absolutely amazing young gentleman can’t wait to come again

Overall great visit, my husband is coeliac and was given the gluten free menu on arrival which had a lot of choice. There was a 45 min delay on food also told on arrival but it really wasn’t that long. It’s a good job we came in person as he wasn’t keen after looking online as that gluten free menu was completely different with hardly anything on it and what was made no sense. The only other thing, there are no prices on the gluten free menu which caused him to have a sharing starter for one which ended up being really expensive £15 for a starter for 1 🙈 but that was his fault really for not realising. But maybe prices on GF menu would’ve stopped this happening. Excellent customer service though, we will definitely be back.

Great food and really friendly staff. I had the fish and it was huge, will definitely be going back

Bar service was very slow, didn't seem to be enough staff, food was OK, drinks were very expensive for the area, ordered on the app ad the drinks were sat on the bar for over 5 minutes, Peroni was off (undrinkable) not good enough.

Surf & turf was outstanding. Steak (rare) cooked to absolute perfection 👌 Plentiful & very tasty. Value for money

Fabulous meal, brilliant staff overall a fantastic experience

The staff were very helpful and friendly. We found everything very clean and tidy. When we placed our order we did not have long to wait for our food and drinks. The food was tasty at a reasonable price and we will definitely call back again.

Great service from Zoe who went out of her way to make sure my husband didn’t run out of beer! Thank you

Good food at a good price. The young boy serving food was lovely and very friendly. It's a dog friendly pub where we regularly bring our minature schnauzer, even on Christmas day! Well done Marsdens Brynmawr

Really bad. I hadn't visited here for a few years until lastnight and to be honest I wasn't happy with any of it. The woman serving was lackadaisical and slightly rude. I was seated at a very sticky table. After making my order I had the menu on the table, to which I was asked in a condescending manner "Can you pop that menu in there for me yea." Indicating that I put the menu back in the stand. Maybe they didn't want the Menu sticking to the table. The food was not satisfying in the slightest. I ordered Hunters Chicken. What I recieved was a very small amount of cold chips...butterfly chicken breast topped with a slither of melted cheese, two pieces of ghe smallest streaky bacon and BBQ sauce. Whilst sat there right after food they started emptying bins around us and talking about the time, almost as if they were hinting for us to hurry up as there was hardly anyone in there. Maybe they get to close earlier if there's no custom? I wish I'd just gone to McDonald's.

Nice food. Good options. Great service from Zoe. Had a lovely meal out.

Went here to watch football whilst away on a course. Tried to order food but the barman said no. Tried the restaurant but told an hours wait even though only half a dozen people in there. Adding insult to injury they then took an order from people sitting by us. Seems you are only welcome here if you are local.

Nice enough place for a quick lunch at a reasonable price until you buy a beer

Good food, excellent service and reasonable price. Probably wouldn't buy coffee there again but otherwise no complaints.

Probably wouldn't return. Like pulling teeth trying to get served and everyone is grumpy nowadays. Portion sizes have halved yet prices rocketed

Took my family for a meal at the Willow Tree on April 7th. The food was excellent and everyone enjoyed it. Staff warm and friendly and very efficient. A special mention for Ashton who provided excellent service to our table. Been many times before and always enjoyed the experience.

Booked a table for 7pm Thursday evening, arrived to a sign saying 'no chips available' which wasn't a huge issue but a bit of a let down considering we were looking forward to steak & chips, manager sat us and told us he would be over to take our order shortly, sat there for 15 mins waiting while others who came in after us got served, so we decided to leave and spend our money elsewhere, terrible service will not be returning

Meals very small and the quinoea salad ateaspoon of quinoea was served on plate. Well to call it a salad is a insult to a well made and prepared salad. . No cucumber one cherry tomato and 12 salad leaves. That's a side salad at best. Not a salad with a meal. Pepper sauce bland and very poor portion third of a small gravy boat not as displayed on pictures. Small portion of peas and mushrooms. Fatty steak,small portions of food nothing as displayed on Web picture. Extremely small portions. . Not a good food experience even with 30%, off poor, very poor. Service not good, not enough staff they were run off their feet. Such a shame as this is going downhill. Decided to go elsewhere for coffee and cake. Would not recommend.

Place was half empty yet it took 20 minutes to receive drinks ordered and 40 minutes to receive food ordered ! Had to chase waiting staff for attention one couple ordered drinks but had to fetch them there self's from the bar ! The young staff gave poor impression you need at least 2 behind bar and three more waiting staff

The Willow Tree had become one of our favourite places after the refurb. Sadly, after last night's visit we won't be rushing to return. Arriving gave us a bad vibe with the greeter seemingly unsure of how to use the computer to find our booking - we stood at the entrance a fair few minutes while he scrolled through looking bemused. We were then shown to our table and told to order at the bar when we were ready. I stood at the bar for quite a while before getting served - there was no staff member behind the bar and no queue. Both rosé and lemonades I ordered were actually made with soda. The food arrived after 40 minutes - it wasn't our order. Five minutes later our order arrived and was such a disappointment. Both steaks were overcooked. The fries were just about lukewarm, the peas and onion rings were pretty much cold. The gravy to go with the pie was so thin, looked like dirty dish water and had no taste. If we hadn't already waited 45 minutes, we would have sent all three meals back. No staff came to check on us and there was no one at the bar to tell on leaving. The visit was for a birthday and really took the shine off the occasion.

I had the Gammon main course, very nice. blood Orange Chocolate Brownie for dessert which was amazing.

On arrival seen the sign stating items not on the menu and the feeling of dread checked in at desk sat at table waiter took our order and pleased our order was on. Very quick service food arrived within 15 minutes and pleasantly surprised both our roast dinner looked good and even better cooked well spot-on had pudding very pleased wife happy which is always a good thing. We'll be back soon

We thoroughly enjoyed our visit, the food was the best we've had,it's excellently furnished and comfortable seating, really friendly staff,

I visited recently with my elderly, disabled grandparents for their wedding anniversary celebration. There were a few issues with tables to begin with despite booking in advance for 5 guests but they were rectified fairly quickly. From then on our waitress for the evening, Zoe, couldn't be more helpful and had plenty of patience with my grandfather's forgetfulness. We all had a lovely evening, all of our meals (steaks, burgers and chicken pie) were cooked to perfection and delicious, as were the puddings. We also took advantage of the 30% off main meals offer currently running via the website/through the post so that was an added bonus to our evening.

4 of us went to Willow tree in Brynmawr today at lunch time . Meal was absolutely lovely * we all agrree ) and waiter Ashley was so friendly and helpful .. will deffo going here more regular .

Booked in for the Tuesday night quiz, we had also attended the previous Tuesday only to be told that it was cancelled that night due to illness. We were assured, that it would be happening the following week, however it was cancelled again without any notification. The owner, was nowhere to be seen and left it to his staff to explain. I have given 5 stars to the staff for their service however, zero stars go to the owner. I can safely say we will not be coming again

Booked in for the quiz with a older man last week. He said that the quiz would definitely be on when we booked. Turned up tonight with blank faces from staff who explained there was no quiz. The lady was lovely when explaining the situation however I feel its important to mention that plans were made to come over to Brynmawr as we do not live local to be told that there weren't a quiz. It's unbelievable that a quiz night has been advertised for at least for weeks and not one has took place. The lady explained that there is no quiz available, no prizes, no microphone so facilitating a quiz would be extremely difficult anyway. Why would you advertise an event if you aren't able to fulfil it. Very poorly organised by management!

Drinks expensive but nice place

Meal not the best. For the same price you can get a really nice cook dinner and drinks are too expensive

excellent food friendly staff . bright clean restaurant

Service a bit slow but it was busy, food very good but the fat on the belly pork needed more rendering.

The food was nice enough, but service was not the best. Abrupt ( boarder line rude) greeting from the person on the door. However, the waiting staff seemed happier to serve us.

Dined there for lunch on Wednesday Had. A dish from the lunch menu Hunters chicken to say I was surprised is an under statement A very SMAll portion of chicken a cremated slice of streaky bacon no cheese and a small amount of sauce. I did ask for mashed potatoes instead of chips and this was cold. So won't be dining there again what a disappointment

Great mega mixed grill and a brilliant gluten free menu

Service and staff was excellent

Zoe's an excellent girl very friendly and always very helpful

Zoe is such a beautiful person she's so helpful and pleasant always happy to help she's a lovely valuable member of staff

Always had good service and good food

Mixed opinions here. The Hunters Chicken, wasn't all that, salad garnish didn't look fresh, was wilted, two types of cheese must have slipped off the plate, portion was not adult size. Pretty disappointing for the first time at this place. Two meals including drinks £27.00 so price pretty good. #marstonspubs

It was standard but me and my mum was confused about one thing, how on earth did the cooks get the half tomato to taste like fish?? It was strange. Also service could've been quicker but overall it was good

The food was fab and plenty of it the staff were very polite and helpful

On arrival we were greeted and seated very efficiently, drinks were brought to us quite quickly and the meal was excellent. how ever there was no follow up for dessert. by now we had changed our minds and wanted to pay and go. Although I asked our waitress for the bill nothing happened in the end I went to the bar to pay, this it turns out was the new normal. I do not mind paying at the bar but I would like to be told this is the procedure so I do not sit and wait for a long time.

The staff was lovely and the food was delicious

Staff are always friendly and professional. We were served by Ben on this occasion who was lovely and attentive when we needed to move tables because the sun was too strong. All the staff were helpful. All took a pride in what they did. Some were even touching up some paintwork as we were leaving. We like the light bite menu too. A decent portion but not too big. Thank you for bringing them back.

Zoe was realy helpfull and kind. Banging service

Great restaurant, amazing staff.. Friendly atmosphere

We all enjoyed the food would definitely good back again

Lovely visit yesterday. Although it was busy we had our drinks straight away and our food was out within fifteen minutes. The veggie burgers and gammon were cooked perfectly and our desserts were fab. Our server Chelsie was great, nothing too much trouble for her. Thank you, all!

Meg, Hayden and Mitchel were perfect and greeted us with smiles and great service. Marathons should be proud ! Thanks The Willow Tree.

Lovely food and very good service

2 family meals in as many weeks, great service each time, food was excellent and great value