Costa Coffee in Blaenau Gwent

Great 👍 felt sorry because it was so busy and there weren't enough staff really .

Coffee good, but service incredibly slow, toilets not the best.

Recently went to costa in brynmawr to meet some friends. Did not see the signs for parking and didn’t see the tablet at the till ( members of staff prompt you at other costa places ) stayed 20 mins over the allocated 1.5 hrs due to a health issue and have now received a fine! According to the Facebook page the coffee shop will not help, they won’t even provide evidence that you have been there. Will not be visiting Costa again.

Decent coffee and a nice millionaire short bread. Personally I find Costa a bit on the expensive side, but I think it may be a sign of the times, and my advancing years, lol.

There was musical entertainment when we were there. Lovely atmosphere.

Sick to death of being told their is coffee added to my frappie when I can cleary see when making they haven’t added it, as well as the fact it changes the colour of the drink witch I have now on multiple time noticed when they have and haven’t added coffee to be lied to. You can taste there isn’t any in the drink as well. Done with paying for coffee to be added to my drink and it never being done and told I’m wrong and being lied to.

Lovley coffee nice and clean. Plenty of seating. Has drive thu also

Although I use costa I'm not a fan by any means I am dragged in reluctantly by a friend .from my point of view its grossly overpriced for what you get ...I don't like being ripped off and that's what all these coffee chains are about

Clean and friendly. Has the newer vegan range including lotus biscoff cheesecake

The ginger latte that I had was amazing

Very busy, so we had to sit outside where it was rather cold. Unfortunately, many people were holding onto tables whilst they had long finished their food and drink. It's not the fault of the establishment, though. The only reason I've given 4 stars rather than 5.

Typical Costa, but this one has a great view of the classic Semtex building

Very nosy inside. Had to shout to be heard at times. Great service, even if a lille slow.

Never failed, fab staff,lovely coffee

Nice little place to stop for a coffee but we were disappointed that we didn't get discount with the blue light card that we had to find out how much we were in a spend and then by a card with the discount applied not very convenient also the staff were not very attentive when I was trying to get into the place it said push for assistance I'm a wheelchair user did not get any assistance

4 staff behind counter just mucking about and noisy. All empty tables not cleared . No one in que

If want a quiet coffee or a catch up with friends don't come here. I have come away with a migraine after 10 minutes one of the staff spoke at the top her voice, sang badly and was generally loud in everything she did. On a positive note she was very friendly and lovely.

Clean tidy store. Coffee and chocolate hot Helpful friendly staff

The only criticism I have of most Costas is the fact they don't clean down the tables quickly enough and this store is any different. Plenty of parking but beware there is a time limit so make sure you register your car on entry. Level access and disabled toilet available. Good selection of food.

Modern clean place, great product

Open and airy with high ceilings. Staff were friendly and efficient catering to our needs. Food in all the Costa coffees that we've been has gone up with bacon roll at almost £4 and a panini £5+. Staff seemed busy, although tables could do to be cleared and cleaned with customers having to either sit with other's rubbish or having to clear there own table.

Just called in on the way home Great atmosphere...staff friendly and helpful...Great food

Good service, nice coffee, nice place to sit and chat but the bacon roll was awful. One scrawny piece of 🥓. Nice place,let down by the food

Costa have the worst coffee I've ever had. The staff are lovely and really helpful but my coffee went out.

Lovely costa place like the other ones👌🏻

Coffee unfortunately wasn't very flavourful. Asked for a Christmas toffee latte, couldn't taste any toffee in it at all

Conveniently located on the road with a drive through option and a good size parking lot considering the crowded area. There is plenty of space inside and outdoors seating for dog walkers. Standard Costa menu you know whatbto expect if you are a Costa coffee lover. Not the fastest service indoors, but still adequate. It's a good place to take your kid or have a very quick catchup with a friend, but not ideal for lunch

Been here many times and the staff are always very friendly and helpful. Always quick with service too.

Great service, polite staff, but aircon a bit too cool!

Despite the price being a little expensive Costa always serve great stuff. The atmosphere is always welcoming and the staff are polite and happy to help.

Not really atmosphere in a Costa just lots of people talking with a few on.laptops. Coffee is good ( had the new Maple, and it was lovely). Didn't have anything to eat, so I can't comment on food.

I received £100 parking fine from this place for staying 20 minutes over the time.. it had only recently come into place so I was unaware. Will never go to a Costa again!!!!

Awful cafe. I hate Costa at the best of times but this one is worse. The staff are also like the Stasi.

I went up to Brynmawr Costa yesterday (12.7.23) at about 5.30 pm.. and its advertised as being open until 8 pm..? It was closed 😪..? Has it closed for good..?? Or can't they get staff..? I used to like visiting this Costa.. never mind, I'll just have to go to coffee #1.. I'm very disappointed 😞 ps being diabetic I just needed a drink and a sandwich.. couldn't get either..? Bad show costa..!! Absolutely brilliant news.. there open again, and normal service has resumed.. (Wednesday 9th August).. thank you to the staff and Costa.. 😊👌

Bad customer service. The older blonde women is very rude and shouldn’t work in customer service if you got a chip on your shoulder.

No complaints, hot coffee, tremendous

No customer service older woman no please or thankyou ordered 3 coffees two off what was different don't tell you what is what had to ask and were confused??

Lovely selection of cakes & seating available, quick service staff very polite & friendly

Shocking how some people with no manners or personality work in the food industry. The first and last visit to this branch.Same person served every customer after myself with the same miserable face and attitude.Don't deserve a job

Always come to this costa & the staff are always fab can’t deny. Always helpful and friendly. But today, Claire was a legend and just made me laugh my head off. You got to have a laugh in retail or you will loose your will to live🤣 Honestly deserves a pay rise. Absolute legend 💪🏽

This is a nice branch of Costa and despite being a drive through it has plenty of seating inside and quite a nice layout and atmosphere. The vegan sausage bap is delicious.

Just had a coffee before going shopping no food staff very helpful and friendly

Absolutely love a costa. Always trying new drinks too. Bacon butties are nice aswell.

Costa Coffee is globally styled and recognised brand cafe located opposite the entrance to Brynmawr Retail park with it's own car park and drive through. This was my first visit there is a wheel chair accessible entrance and the cafe is spacious. It has plenty of choices of coffee refreshments and other drinks. Good choice of snacks and sandwiches. I ordered a hot chocolate made which could me made with milk, oat milk or coconut milk. I had oat milk topped with the vegan cream it was delicious with a cake it came to £6.50..This seemed to be the place to meet up for a chat or small social gatherings and will probably be back in the future.

Don't know her name but the girl who served me today has a terrible demeanour. Shes the lady who was at the wondow with the headset. She always seems miserable and she never listens to the order. Three times now on three different occassions i've asked for extra milk in my Americano and it comes practically black. She's really loud on the intercom and she barely every says please or thank you. All the other staff are always lovely but she needs some training in customer service or at least in how to smile and use her manners and listening skills properly. The first time she served me she was talking to staff inside but not even looking where the card reader was whilst she held it out. I admit I qas quite blunt and had to say "if you were looking at me I'd be able to reach the reader to pay!" as it wasn't even close to me and it was moving around all over the place. Instead of apologising she walked off and had the other young lady serve me who much better prepared to make me feel welcome. Its not hard to pretend to be nice even if you do have a stinking attitude, you get paid to serve me after all!

Pleasant place to have a coffee, nice staff.

Fair play the place was full to the brim! Giving Mcdonalds just over the road a real run for their money!!!

My inlaws visited Brynmawr costa. They bought 2 sausage baps paid, waited for it to be heated through. After sitting down and cutting their bap in half they discovered the bread was mouldy after closer inspection the whole bap was green/black and full of mould This is unacceptable, they visit Costa several times a week but doubtful if they'll be back in a hurry. No apology from the staff or any effort to rectify the situation, they asked for a refund as the staff passed it from one to another eventually taking a pic which they said would be sent to head office. I would urge anyone reading this to check dates on your sandwiches/baps before buying.

Claire is always so friendly and polite!

Use the drive through a couple of times a week before work and the team are always friendly particularly Claire, she's an asset to the business and always has a smile on her face! Thankyou Claire and the rest of the team

Food good and hot, lovely cup of oat milk latte 😋

Pleasant staff and comfortable seating

Nice clean cafe inside with a drive though. A big range of coffees and snacks which are really fresh. Only lost one star because it’s very expensive.

Great coffee stop whilst charging the car. Easy use quick eV charger on site.

Came in for a quick coffee and a bite to eat. I had mozzarella & tomato panini. It was lovely and hot and tasted delicious. I had a large cappuccino with my food and it was excellent. The froth was beautifully thick with lots of chocolate topping. The size of the large is very generous. Tge staff were really kind and helpful. Tgey were very polite and smiled a lot, A really fabulous team.

Prices seem to be going up for quality of product.

Me and my friend went it this costa because we were thirsty and we asked for water and one lady who was very rude she said to me I'm fed up and I didn't do anything and they said I had to by something for water so I bought a expensive cake and they still refused to give me some water

Clean Nice toasted sandwich and coffee

Aweful! Ice machine is always broken. Always running out of their dairy alternatives, no oat milk, no almond milk, no good for dairy and soya allergies! 7 out of 10 visits I’m unable to get my first or second choice. Sort it out management.

Lovely filter coffee and Almond croissant. Friendly, welcoming service, and absolutely the Cleanest toilet facilities I’ve ever seen in a restaurant/coffee shop. Makes all the difference! Thank you.

Very fast best coffee around brynmawr

Love this place, male staff are really friendly, especially Richard 🤪

Good service but coffee was luke warm

Love this shop the staff work so hard spotless clean and always very welcoming

Always great service and really friendly staff, unfortunately tho have to rate it low as they advertise they're open until 6pm on a Sunday yet the door is locked and drive through shut by 4pm. It states on Google and on their own door they're open till 6 yet no sign on the door to explain why they're locked up so early. This is twice now I've gone during supposed open hours and found it closed with no explanation in sight 😞

First time sitting inside, quick service. Plenty of clean tables. Good price

Great coffee, never an exceptionally long wait. Customer service is some of the beat I've experienced - everyone is always very happy to help and seems approachable and friendly. Once I'd ordered a hazelnut cappuccino and they made a latte instead, they offered to redo the drink or I could have latte for free! Very kind. My only complaint is that indoor seating is limited and I understand that can't be helped with covid just now, but it does limit our visits sometimes especially if I visit with my friends and our little ones.

Need more staff and to help out. Other than that it's fab

Absolutely shocking customer service my partner and i done some shopping along with our baby she was getting hungry so decided to walk over to costa to have some food and a coffee while feeding the baby. We queued for 10 minutes before being told we cant sit in even though there was atleast 4/5 tables free even a lady on her own sitting at a table for 6. I will never be returning again and if i could give 0 stars I certainly would!

Love the hot chocolate and cream

Lovely customer service, and the drinks are always delicious!

Ordered a Hazelnut coffe and Mocca. It was a total disaster.

One of the more lacklustre Costas I've been to. Staff friendly enough but the cakes were quite stale and I think they had ran out of glasses and mugs as the drinks were served in takeaway cups. But as I mentioned the staff seemed very nice and the coffees were okay.

Polite staff, reasonable serving timeand drinks of an expected quality

Cafe was dirty behind counters, fluid spilled on work surfaces, empty cups on floor, one staff member, could have been the manager wearing filthy top. Other staff were wearing Costa clothing. 30 min wait for toasties.

Staff are friendly and approachable. Well planned for restrictions and a comfy setting.

RUBISH SERVICE TURNS BUSINESS AWAY !!!!! Supposed to be social distancing but plenty of tables free , the ones at the sides in a separate section had chairs on the top of tables MANAGEMENT SHOULD SERIOUSLY LOOK INTO THIS BEFORE ANY MORE TRADE IS LOST !!!!

Love it! My favourite coffee ☕ x

Typical Costa drive thru clean tidy, can be busy in the drive thru! seamed slow the three times we have been and the last twice we have been inside and has had a few items that were out of stock so if you visiting this location go inside just incase something you wanted is unavailable and your stuck in the drive thru lane

Ordered a hot chocolate with cream and now I diarrhoea

Relaxed atmosphere. Easy service. Great toastie

Brilliant service, friendly efficient staff.

My favourite costa, amazing friendly staff and great service

Always nice and simple going to Costa drive through... Still a little annoyed the points thing has changed to beans and you can only get drinks with them. Had around £15 on the costa card before the change. Was easier just to order a latte with a round of toast, present app/costa card all done, now present costa card for free drink then bank card for toast. Well things change and it's got to be better for the business.

Excellent service and clean friendly staff

Friendly steady, very helpful, great coffee and snacks.

Nice range of coffees. Easy to grab a coffee on way to work as in good location. Quite expensive though.

Ordered two medium caramel lattes in drive thru. Served by sullen looking young man and when tasting coffee down the road was obviously no caramel in coffees. Disappointing and tasteless coffee too.

It's a drive thru.... Or sit in ...or take out .... With coffee ... Win win win win

Had a catch up with a mate. Great environment not just a drive through.

Good staff on the ball good servis nice and clean I enjoyed my new coster mug a little expensive we'll worth it

Very rude staff and slow service. Only use this branch because it is the nearest one to me. Wouldn't bother otherwise.

Not heaving with customers, quick service.

As a family we love a visit to Costa, always great service and good coffee!

Always efficient and very friendly, best coffe in brynmawr

Quite a large Costa for the area with a drive through. Plenty of seating inside and a large carpark. There is also outdoor seating. Staff are friendly.

Staff were first class very helpful towards wheelchair user and companion.A credit to themselves and the company

Visited the drive through today. Nice friendly service, quick and efficient.

Had mine in the car great. Thank you ❤️

Nice mocha, bit weak add 2 extra shots