Whitegate Inn Beefeater in Oldham

Breakfast was a real let down, tomatoes were rotten and undercooked. Vegan rashers were like rubber. The service was atrocious and not attentive. Will not be returning again.

I ate here this weekend as I was staying at the Premier Inn. I had a 2 course evening meal then breakfast the next morning. The food was great and the service was excellent! Totally restored my faith in Beefeaters after some bad experiences in different venues.

We had gone there for a funeral so didn't really look around, but the staff were friendly and the service was good.

Went for the breakfast buffet was told its cooked and they don't have the facilities to have a buffet like other beefeaters food toke 20 mins to come and was luke warm at best. The staff came back no asking if we would like more or anything just toke our plates and walked off. No smile no thank you no nothing I been to so many beefeaters and this by far is the worse. I will never go back to this one. The other one on Middleton road is 1000x better and the staff actually ect like they wanna be there...

I’ve been staying at the hotel for a while and dine at the restaurant daily, so I’ve had the chance to observe how the staff work and interact with guests. I can honestly say that Charlotte stands out — she’s always smiling, working with heart, and doing her best to serve every customer and make sure no one is left needing anything. On the days Charlotte isn’t there, the experience changes noticeably. There are delays, disorganisation, and very few friendly faces. One or two of the staff seem overwhelmed or unapproachable, especially during busy times. The food is great, but for me, customer service and how guests are treated matter just as much. Charlotte truly makes a difference, and I want to thank her for her dedication. I sincerely wish her all the success she deserves — she has the attitude and professionalism to be a great manager, far more than the current manager I unfortunately had to complain to last week in the morning. She seemed completely unbothered and lacked any sense of leadership.

We really enjoyed our breakfast here. £10.99 for continental and hot food. the cooked breakfast is made to order and there's vegan bacon and sausages. there's also lots of teas, cereals and the crossiants are delicious. they will provide soya milk on request too

We thought we would try here due to staying in the hotel next door and after travelling down we didn't want to go too far with 2 hungry kids and and 2 hungry adults. Our server Jodie was absolutely lovely and welcomed us and got us seated. Our 9month old was getting a bit gurny after a wee nap and Jodie hurried our little ones dinner for us so she could start eating. Then my little one kicked up a bit of fuss due to hunger and tiredness and next thing Jodie appears with a toy to help cheer the little one up. Which thankfully it helped so we could all enjoy our meals. Jodie had went over and beyond to help 2 parents calm a baby down after a long day of travelling. We really appreciate your amazing service today!

Excellent. I came here with a friend for breakfast on Christmas Eve and it really did the job. The breakfast was great (I had the normal cooked breakfast and my friend had a vegetarian one) and the staff were fantastic. We did run into a slight problem as we inadvertently left the place without paying as we thought it had already been paid for when we booked it. It hadn’t, and so we had to turn round and drive back. We explained what had happened to the manager and he was thankfully very understanding and didn’t have a go at us. We apologised for the misunderstanding, paid for our meals and went out again with no problems. Overall, a really good place and I’d happily go again.

This is based over a week of staying at the next door hotel and dining here for a week. Breakfast is a decent option of continental and hot foods. The option for a full English breakfast is available and you do not need to get all parts which is nice. Some days the yogurt and fruit was not on ice which have cause for concern in regards to food poisoning. I highly recommend the breakfast. If you have kids take advantage of the kids eat free deal. Dinner is just as good. The ribeye is cooked per order and was exactly how I requested it the both times I ordered it. Chips were a little undercooked but not too much where you could not eat them. On the Sunday the restaurant would stop taking orders at 8 but then they refused to let anyone go eat in the restaurant at 7pm which is not great for business. We were told by the hotel they would be open and they had also been given wrong information which got resolved and we thankfully got to eat. Food was good as normal. The furniture in some spots could do with repair as it's badly damaged which isn't pleasing on the eye. The decor is starting to look outdated in some places. During some service it can be hard to get a server to come back to your table if you need anything else and most likely will need to flag them down. They do like to talk among themselves instead of checking in on guests. Overall a good place to get a decent meal and would come back for breakfast or dinner

Sunday dinner frozen products except the Angus beef which was excellent.

Went in for a meal with the misses, we had steak and salmon and both were delicious. Service was fast and friendly and was all together a great evening out! Will be returning

The dining area lets the staff down. We love beefeater menus and the staff are normally very good, this is true here. Ripped seats and old wobbly tables do not help this restaurant. But the food is still good

Had a lovely gammon steak meal here this evening. Tia took our order at the bar, she was polite and extremely helpful in resolving our issue with the new parking restrictions put in place by Premier Inn. We visit here regularly and are always impressed by the attentive and professional service provided by staff Tia, Tony and Ellesha

The Premier Inn now operate a system where you have to put your car reg in to a screen in the pub. We weren’t aware of this as there was no signs displayed. We received two parking tickets dated January 11th and 15th in the post yesterday to the total of £114.00! We called into The Whitegate, as this is where the tickets were generated. Can’t thank Tia , the lady behind the bar, for sorting it out. Always get a warm welcome from Tia, Tony and Ellesha

Great food and service very good place to eay

Never have I been spoken to so rude in all my life. I asked if I could stay inside for 2 minutes until my uber arrived because it was freezing outside and I was told I will get the police if u don’t leave now because they want to go home..This is my local and I am so disappointed with the young staff who are not I interested in any sort of customer service. I said you should be ashamed of yourselves where they then sarcastically said goodbye. Silly young kids ( including the security) . I now understand why it’s going downhill.

Absolutely wonderful dinner time service not to busy as it was early doors food was excellent good quality

Lovely Sunday roast great service

Place looking run down needs a good make over looking very untidy outside and inside

Decor needs a refresh urgently. Very dowdy and dark.Food was served warm not hot. No white bread for toast whilst at the cerial bar. Unless the decor improves and the ambience changes i will not return Staff very attentive.

Good place for food beer all kinds of of options to choose from

The eatery is losing customers... I was deeply disappointed with last night's dining experience. The ribeye was extremely dry, overcooked, and lacked freshness, which was not consistent with the quality I experienced previously. Additionally, my son’s Kids’ Meal was inadequate, consisting of only three pieces of corn, and the burger was unacceptably dry, served without any ketchup.

I would like to say a big thank you to our amazing waiter Jodie p who was very helpful and welcoming as we was in as a big family group the food was lovely

Service was extremely poor, we waited an hour before having to ask for the starter, then waited another hour for the main course, half of it was barely warm. We didn't order any dessert went to the supermarket instead

The food was fresh, hot and tasty

I was a little disappointed tonight, the festive menu is now available and we decided to try it. 2 courses £22, 3 courses I think was £25, the drinks first service was very good, later orders were taken, and we waited and waited, one of our party had a starter and hers arrived eventually and it looked like a plain uninteresting plate of pate with 3 tiny pieces of bread, the only colour on the plate was the small amount of onion chutney. The rest of the meals were under par, sorry to say it I won't be going again, can't fault the staff and atmosphere of the place, but there are too many things wrong to say here.

Tia was very attentive 10 out of 10 lovely girl Food spot on

Great service from Jodie and lovely food.

Visited on 9th November, 2024 with five friends. The food was lovely the atmosphere was great and Jodie, our waitress, could not have been better. She anticipated our needs before we did was attentive and friendly and couldn’t have been more helpful. Will definitely be there again.

Great food at a great price. Staff were really nice when I went with my mum ad dad for my mums birthday. Unfortunately there was a large group eating next to us who were very loud and very other word was a swear word. Not the fault of the staff or the pub but it did spoil the atmosphere.

Visited last Friday 1st November 2024 and enjoyed our visit with my Son and Grandson. Ellie waitress looked after us and had time to chat and made us welcome.

Food prices are extortionate. The quality of food is bog standard. It's between £16 -£22 for a main meal! With the quality of food they offer, plus the fact they make you sit in the bar, order the food yourself and eat it in the bar, the meals should be priced around £10 - 13.

nice place to eat choice of eating in restraunt with table service can be busy and noisy.. can also eat in the bar area which is quieter order at the bar

Loved it Hospitality brilliant Food lovely very tasty Vegan offer brilliant Service excellent brilliant waitress service Clean Seating perfect

Typical Beefeater place. Nice staff and the food was good.

Great food, not too busy so nice atmosphere. Fab service, looking forward to coming again.

Great lunch with family, cheap for what we had. Good service

Appalling- this place has gone right down hill . Called in for last drink after a great evening out . Rang the bell and no sooner had I got my money out and they said they closed the tills . Noone even at the bar . Unwilling , unfriendly and empty! I wonder why?

I highly recommend the flavoured gin 👌The Raspberry with is Definitely worth a try .

We came in on Monday with no reservation and was able to get a table. We were served by Jodie who was very friendly and excellent customer service. Our food was served about 15 mins after ordering and was very nice. Would like to say thanks to Jodie for making our time their very nice and relaxed.

Had a great evening in the Whitegate. We particularly want to acknowledge our brilliant server Jodie who made it a friendly and fun experience.

Thoroughly enjoyable meal & our server Jodie was such a nice person & really helpful

Bar was full of customers and they called last orders at 10:25pm and they had stopped serving 10:40pm on a Saturday night. Lots of people were turned away before 11am, you would think business who had the opportunity to make extra cash would stay open until 11pm on a Saturday.

Excellent staff, food was very good (breakfast) cleanliness and general maintenance could be better (especially male toilets).

Jodie, our waitress, was an absolute delight. After a long drive to the Premier Inn, it was lovely to be served by a friendly and charming waitress, it was exactly what we needed. Thank you very much, Jodie.

Lovely food and service from Joe & Jodie! Will be back soon!

Called in for no particular reason with no expectations. Food was great (price/convenience/quality) and we were served by Mariesa who couldn't have been more attentive and helpful in spite of apparently dealing with all tables single-handedly.

Was served by a lovely young lady called Molly who helped me choose my meals as I was struggling. This lady is a credit to Beefeater

Had a lovely evening at The Whitegate, food was great and our waitress Jodie took great care of us.

Absolutely lovely steak meal, service very fast and food was hot and very tasty

Had unlimited breakfast served by Jodie who was very friendly and helpful , food and service great

We went for a family birthday 5 of us and I thought it was a complete wasted of money. The position sizes were like you would get on a child's meal. My son had chicken just 2 small pieces of sweetcorn with half dozen chips and a dip.. the burger was no bigger than a 99p McDonald's burger with again few chips and a dip.. the only positive was the deserts which I must say was very nice 👍.. I won't be returning I felt that I had wasted over £100 to go home and make sandwiches unhappy customers. No wonder the place was empty...

I couldn't fault the service at all. Our waitress did a fantastic job. The food was just average.

Had a really lovely experience. Rebecca our waitress made sure we were well looked after. Will definitely come again.

Served by our usual waitress Rebecca who always goes above and beyond to make sure our experience is 10/10 and the chef Scott always makes sure my food is cooked to perfection

Place has gone downhill. Service very slow but can’t blame the staff as they are over worked.food was still great just having to wait ages to be seen to. Hoping it might improve and will try again due to how nice the food was. Need to have more staff would help out so much as we could see a few people getting frustrated stood at the door waiting to be seated.

Called back to the Whitegate and got a very nice response and once again Vicky served us……..! She is the back bone of the pub

Just visited for the first time, great steak, good kids meals at good prices. Waitress Jodie went above and beyond with attentiveness :-)

Not been in for a long time due to bad service poor management who did not listen or even offer any good will and poor quality meals. But seems to have improved quite a bit so will deffo be trying it again. Keep your socks pulled up and let's have a good meal.

**Terrible experience… avoid like the plague!** We visited on Sunday 1 September 2024 at 3pm and were immediately shown to a booth where we were then ignored for 30 minutes… no one came to take our drinks order… no one came to take our food order. Nothing. It was like we were invisible despite trying to get the attention of the waitresses, all the staff were just totally disinterested - so after 30 minutes we got up & walked out. This place is really tired, the outside looks shabby and inside is no better. The booth we were placed in had ripped seats which were patched together with masking tape. The place is grim… and the service terrible. AVOID.

Visited last night, food was very expensive and not great quality, staff seemed disinterested in customers, an overwhelming smell of weed outside. Whole place looked tired and in need of a good clean. Really dissapointed as a whole. Had to pay £16 for a plain cheesebuger as they dont offer it as an option so had to have the only burger they had and remove all the toppings but still charged for them. Wont be returning.

Regular at the gatw, love the place, lovely staff and food

Just home from a family Sunday lunch x 7 people and had a fantastic meal and service from the Beefeater team of Joe, Molly and Tia. Every meal and drink and service was excellent including the refills and prompt service 🙏

Came for a Sunday roast and our server Joe was very polite and gave great hospitality.

Badly needs refurbishment average food very expensive for what is hardly any food tried charge drinks which were included won't go back in hurry

The Whitegate Inn offers a great selection of food. I think it’s fair to say that there’s something for everyone in their menu. I ordered a Rib Eye steak and wasn’t disappointed. It was cooked exactly how I like it, it and came with just the right amount of fries. After checking out their dessert menu, I couldn’t leave without trying the Sticky Toffee Pudding with Vanilla Ice Cream. It didn’t last long enough to take a photo! I’d give this restaurant 10/10 and will be sure to make a repeat visit when I’m up North again.

Just stood at the bar for 10 minutes waiting to be served, 2 staff members walked past , no friendly greeting or apology when a bartender finally arrived. My husband had to politely shout please can we have service twice before anyone came! Shocking service

I do not like leaving bad reviews but people need to be aware of how bad this place is. I was staying at premier inn next door and walked in for breakfast at the beefeater. Once I walked in with my family we were shown to our table and we sat down. Not once did anyone say that the breakfast is made to order as I thought there was a hot food counter for the breakfast. I wandered around looking for the food counter and although staff saw me walking around looking lost not one person approached me. I then walked up to a member of staff and asked about the food counter, her reply completely shocked me. She almost screamed and said ‘food counter? Don’t you know it’s fresh to order? Haven’t you been told?! ‘ her attitude was so rude and I was in complete shock. As I sat down to order I was given filthy menus, I asked if they had vegetarian sausages her reply shocked me even further she just pointed at the menu and said ‘it’s all there’. At this point I should’ve walked out because clearly this female middle aged staff member had some issue with me and my family. After we received our breakfast which was awful I noticed that this particular member of staff was very jovial with other customers apart from me and my family. She didn’t say good morning or even bothered to ask about any allergies when we ordered. However every other customer she served the first question was did they have any allergies. Clearly she didn’t care about my family or our specific needs. I am Asian and Muslim and I felt it was more to do with the colour of my skin. I have never felt so under threat before when going out to eat. I raised a complaint with the very friendly Nicola at the premier inn who said she will take it up with the beefeater general manager. The next morning when we went to have breakfast we were served by the same rude and obnoxious female staff member. When she saw us again it’s like she didn’t want to make any eye contact, she looked down at the laptop at the counter without acknowledging that we are standing in front of her then she looked up And said good morning and then asked any allergies, I found this very odd because clearly she must have been told that a complaint has been made so she decided to ask straightaway about allergies etc. my family and I felt unwanted due to the rude customer service by this one staff member and decided not to order any cooked food as we did not want any interaction from this person again. I have stayed at various premier inns all over the country for many years and have always opted to have breakfast each morning. This was by far the worst experience I have ever had and I will not step another foot at any beefeater again. I will be emailing beefeater headquarters to raise a formal complaint about this female member of staff. The reason we visited Oldham in the first place was due to a wedding and because of this unpleasant interaction I felt it ruined our whole trip. Let me make this crystal clear if you are Asian / or any other ethnic minority and Muslim please don’t visit this place. I am a British Asian and very proud to be British but for the first time in my life I felt like I don’t belong here. Beefeater please look into this. The particular female member of staff needs more customer service training and also needs to treat everyone the same!

We enjoyed our meals and the atmosphere was pleasant 😊 would recommend 👌

Fantastic place and very good service

Great value place and great for an all you can eat breakfast with the kids.

Eaten in here for dinner whilst staying in premier inn next door Good Selection of Food and Drink on the menu Tasty and Delicious Food The Restaurant could do with a makeover at some point

Went for a meal for my wife's birthday. 4 of us booked .we were seated and left for ages until i had to go to the waitress and ask for drinks when we ordered the starters took over half hour to come and from 3 prawn cocktails one was minute on complaining i was told they are all the same and measured. Once finished another half hour wait with dirty pots on our table and adjoining tables. Once the main meal was delivered we still had the started pots on the table also the order was wrong so from the 4 of us only one of us had the main meal the other had to be re cooked as it was wrong and the other 2 were just late. Eventually got the meals and although they were still not correct we ate them. Then we sat with dirty plates again until after half hour i went to the desk and asked for the bill. When the bill cane it was wrong and we had been charged for items we never ordered. Totally disgusted and not even an apology.

A credit to Jo 100% he goes out of his way to make the experience great, Stayed in the hotel and used the restaurant for food and drink. He is a credit to you. Thank you.

Service has been great for breakfast and evening meal. All staff seem welcoming and efficient, especially Joe who seems to be there regularly is always helpful.

A great meal all four of us enjoyed our visit

Beautiful place, very peaceful, nice walk, highly recommend

The only thing that let this beefeater down was the plain boring decor in the place...just nothing on the walls and the colour of the walls are a very drab

The food in this place is very good & reasonably priced. However, the atmosphere is somewhat lacking & the service isn't that great. A considerable amount of work needs to be done to bring any vibrancy or even good atmosphere back to the place. As a Beefeater it needs investment, the Stockport one has an overall better vibe with the same prices.

Was taken for Father’s Day with my son and grandson for breakfast. The breakfast was really good, was excellent the the pub was dated the toilets were disgusting in need of a total revamp. (1) toilet seats need changing. (2) doors and ceiling was dirty. (3) no lock on cubicle door no toilet roll holder. (4) no soap and sanitizer, no soap. Toilets are the only thing that will keep me from going back.

We Have eaten there several times. Never had a problem, food always great, beer OK, prices good.

Was there at at a funeral this week, food was very nice and it was well organised.

Stopped by for a pint. Really nice

Lovely food and a great place to visit

Excellent service Excellent food Staff are amazing, friendly really make customers feel at home, definitely come back its a pfantastic place to dine and drink

The food was really good we we're a party of 7. The waitress tia was very good . Service was excellent. Once again tia met all our needs . We were at the restaurant on the 24th . Definitely be coming back .

Love this place, food is perfect! Sunday lunch is far nicer than the carvery where you can have a massive plate for 2 pounds that feeds two. The only disappointment was last week we went a little later than usual and the meat was dry. This was a one off hopefully.

I came in quite late on sunday, Had a great experience, food was great and service from our server chloe was amazing even tho we were one of the last tables to leave she was more than happy to go above and beyond.

Went for my niece 16th birthday party of 12 adults & children .. was absolutely proud of of our service and our server Ellie who we had running around after us .. food was good .. atmosphere was great .. definitely go again .. nothings too much trouble all staff was great .. definitely be back ..

Went for breakfast as a group and they couldn't accommodate, despite there being tons of seats empty. This isn't the first time we've been turned away and the food is often average and overpriced anyway. Service can also take quite a while and we've had occasions where items have been missing from our order.

Wasn't busy which I liked. Food good bit expensive though.

We had the most amazing server everything she came over she was so so so polite and kind. She was really patient with us and really deserves a pat on the back. Amazing worker and a credit to your restaurant. I think her name was Libbie but I was not 100%. She has coloured hair and glasses, can't praise her enough. The food was standard pub grub, easy meal but tasted good

We went for food here yesterday afternoon. The food was overpriced and lacklustre at best. Overcooked calamari, limp potatoes that were undercooked, not bad halloumi fries. Disappointing waste of money and won’t be returning.

Callum was our server, and he was very attentive and friendly. The food was lovely, and great portion sizes at a reasonable price. Will definitely be going back 🙂

Had a 40% off code didn't take it of the bill, only took a couple of pounds off

Breakfast was nice as always with premier inn. Had to wait about 15 minutes at the front before anyone knew we were there to be seated, even phoned the pub to get someone's attention but no one answered. Come to realise it was only 1 woman doing the front of house so we didn't mind in the end, definitely visit again

Like many of my friends, I was under the impression that Beefeater was a somewhat dated restaurant chain, gradually fading into obscurity. However, after attending a city game, my son and I stayed at the adjacent Premier Inn and decided to dine at Beefeater, expecting little. To our delight, the experience was unexpectedly pleasing. Opting for simplicity, we both ordered the double stack burger accompanied by regular fries. The total came to approximately £38, which is standard fare nowadays. The burgers arrived looking deceptively appetizing and fresh, much to my surprise. They were, without exaggeration, some of the finest I've enjoyed in years, featuring a rich smoky BBQ flavor, perfectly balanced with fresh greens and just the right amount of sauce. The fries seemed to be standard deep-fried fare, nothing out of the ordinary, but the accompanying coleslaw was notably fresh and quite delightful. For dessert, we indulged in sticky toffee pudding, which seemed pre-made but was nonetheless satisfactory. My minor quibble was with the scant serving of custard—a trend I attribute to modern culinary fashion, which tends to favor less over more. However, this was a minor point and the best critique I could muster. The restaurant was notably quiet for a Saturday evening, lacking much in the way of ambiance, yet this did nothing to detract from the quality of the meal. If the rest of the menu is prepared with similar care, I’m at a loss as to why it wasn’t busier. Breakfast the next morning was equally commendable, although there was a slight miscount with the bacon servings. Nevertheless, the quality of the food spoke for itself, and the service was attentive without being intrusive. Overall, Beefeater delivered a surprisingly good dining experience. It’s a place I would gladly revisit.

Had a party of 16 with 6 kids, can’t fault the food, nothing was missing. Our server Chloe was brilliant. Didn’t forget a thing top marks from us! Thank you

Next time i will be choosing maccies. It is not the cheapest. My main cost 15£ and i had a spoonfull of slaw, chips and chicken burger with a surprise inside. It had a slice of greasy bacon, 1 very thin ring of red onion, 1 small thin slice of tomato and 1 small piece of lettuce, chicken was deep fried and all was saturated with oil! I pressed on it and it was leaking fat! It was all bland, no taste. Such a dissapointment I am most likely not to go back there.

Disgusting!! Met for breakfasts as a family of 8 eating breakfast for my son's 18th birthday. Service was poor, food when it arrived was missing items, some items were cold. Continental breakfast, some items not available, had to wait for milk for cereal, had to ask 3 times, to different staff members for some to get brought. No decaff coffee. Also, felt like it was feeding time at the zoo with kids running around, I know this isn't the restaurants fault and some people really need to control their kids. Won't be going again.