Waterloo Cross in Mid Devon

This is our go to place for all family meals. Service, food and atmosphere is always wonderful! Highly recommend!! The GM & chef are brilliant!

lovely place for our staff xmas meal. staff were nice and food was lovely and filling. pigs and blankets were my favourite

Lovely atmosphere to celebrate Christmas with my colleagues. Food excellent ( especially the roast turkey) . Catered for allergies which made our experience 10 times better. Lovely staff. Brilliant service.

We have been here a few time for a committee meeting and we are always made to feel very welcome. They put us at the back out the way and are very helpful. We preorder our food and it is always served when they say, it is very tasty and freshly cooked. The service is excellent and the staff are very friendly. Would definitely recommend

A great place with a good atmosphere Food was excellent Staff were fantastic and friendly Was visiting family and dined 3 nights in a row We will definitely return next time we are down to visit Would highly recommend

Friendly staff. Warm welcome. Great atmosphere and not too loud last night (good for hearing aid wearers). Excellent food - delicious, well cooked and balanced portions ‘just right’. Steaks cooked to everyone’s choice. Will be back.

Nice roast which came out in good time .the staff were friendly and attentive. Overall a great experience I would highly recommend. Not too pricey either and good selection

Joke of a place. Stopped here when it was dark and raining with my wife to have dinner after a long drive. Didn’t see any signs but apparently there is signs for parking in their own pub car park. I just recieved a 100 pound parking fine as a paying customer. This is ridiculous when we spent a lot of money in the pub I feel we have been setup because neither my wife or I saw the signs and after reading more reviews it appears a lot of others haven’t either

What an amazing place, great staff, fabulous attention to detail, 10 out of 10 for Hospitality, we will definitely be going back soon, the family loved the atmosphere & food, Thank you

Great place to stop for food. Good service and selection of food in menu. All staff were friendly and helpful Good for and a good size

First visit in nearly 3 years despite living only 1.5 miles away, mainly because it was terrible before! This time...what a difference! Warm and welcoming staff, actually felt like a PUB THAT SERVES FOOD rather than my hated RESTAURANT THAT SELLS BEER! I am not a lover of chain/company owned pubs (in 28 years working in the trade, I know what I'm talking about) however, the staff here have got it right! Well done to all of you...you've got a new, regular, local customer, who will be proud to call the Waterloo Cross "MY LOCAL"!

Stopped here on the way to catch a train and had always had a great meal. Seems things have changed and gone down hotel. Was a Sunday lunch but place was almost deserted… ordered a roast meal which whilst a good portion, was flavourless and sloppy. The Yorkshire was huge and hard and the veg just pain and warm. The gravy swamped the plate with the red cabbage and flowed onto the table when the waitress put it down, but she didn’t notice (or want to). We paid extra for cauliflower cheese - insipid sauce with hardly any cheese over a stalk of cauli which was rock hard. Had we not been in a rush to get the train, we would have bought all this to the staffs notice but just didn’t have time. Overpriced for a very average and sub par meal. Shame as setting and decor are great

We went here for a Friday lunch. It was nice and quiet with plenty of parking (put your registration in at the bar to park). We ordered burgers, sundaes and a children's meal. It all came out quickly and was very tasty. It has a lovely cosy pub feeling inside and seating outside if you prefer. The staff were lovely and friendly. We will definitely be back again.

The staff were fantastic and food good however, I know this is my own fault however still feel very upset and will never go back to the pub because of the parking. Recently a parking meter has been installed, which again was my fault for not seeing and using, but I have received a fine of £100 for not paying to to park... I understand paying for your mistakes but £100 and threatening letters is far too extreme. We are all struggling with money in life why be so greedy? I spent £50 in the restaurant that night. Greed is killing this country.

We have used the Pinhoe Hoard, Exeter and the Skylark, Wellington the former is dirty, offers poor service and poorly cooked food, the latter offers inconsistent service and food. Although we do not use either of these restaurants anymore my wife and I thought we would give a Marston pub one last chance. We had used Waterloo Cross in the past and have experienced a mediocre to good service but this time we wish we hadn't bothered for the following reasons. 1. The menu was rathered unimaginative and did not offer much to choose from. 2.My wife ordered a White Zinfandel and received a blush, which she detected and complained to the bar staff. My Pinot Grigio was ok. 3. My wife then ordered a Pimm's and it was served in a wine glass, quite unusual. My wife asked me to try it as it tasted "strange". A women on the next table asked us about the Pimm's as her 's also tasted "odd" as did her daughter's who had an orange juice and lemonade. Together we went to the bar and the barman admitted the lemonade was "off". 4. The final straw - I was going to order a roast beef carvery but I heard one of the service personnel tell a customer they only had roast turkey left. It was just after 18.00 on a Sunday! Would I visit a Marston restaurant again? Absolutely not they've blown their last chance as far as we are concerned. Whatever the pub and area managers get paid is far too much as they are obviously not doing the job they are paid for - managing.

Drove into Car Park , signs everywhere saying Pay to Park . Needless to say drove out again straightaway . Later found out that if you eat in restaurant or stay at hotel you have to register at the Bar and Parking is free . Clearer signage should be visible stating this as I’m sure we are not the only ones to drive away from this pub

Stayed here for 4 wonderful nights very comfortable bed, light and airy room. Had breakfast 3 mornings which we'll cooked and delicious Had evening meals which were also well cooked and very tasty. Sue and her team were always cheerful and always helpful

The service and food was excellent. We were a group of twelve. Just perfect. However, there is a charge for parking at this establishment, but don't pay if you are using the restaurant or hotel. There is a registration pad on the bar to do this. Also, I found it difficult to book online. The software company were supposed to email me back with confirmation but didn't. I found it earlier to phone directly. Please don't let this put you off though. We had a fantastic evening here.

Under new Management stayed for 3 nights, the restaurant and bar were spotless. Service is 1st class, Breakfast is lovely, grease free and well delivered. My room was extremely clean and great value. Well done to Sue and her team. This is a great stop if you are travelling down to Devon

Family Christmas lunch for 24. Very well looked after, everyone had a good time and enjoyed the food. Service was lovely. Location is excellent for family split between Exeter and Barnstaple - we will certainly consider Waterloo Cross for future family get-togethers

Absolutely awful, paid a lot money for a Christmas Day dinner, everything was tepid except the potatoes, and as for using slimy undercooked frozen Brussels sprouts, well there is no excuse for that. The only aspect that really nice was the starter, which I think must have been bought in! Never again, very poorly executed and disorganised, (phoned three times to query various things including whether I have fully paid! Fortunately I kept receipt.) It may cost twice as much but next year it’s the Devon Hotel, they really DO know what they are doing, with real chefs and not “cooks”.

We went for a works night out. Looked up online and it said they shut at 11pm. So taxi's booked for 11pm. There was 18 people in our group. The food started to come out and parts of it was cold. It took about 10 mins before all our group had there food. The portion size was very small. If it wasn't for the fact that work had paid I would have sent it back. They rang the last orders bell at 10pm and wanted us all out by 10:20pm. This meant that we all had to try to get hold of the taxi firm. I am local and this is not the first time we have had issues with this pub. It is a shame as it is very nice in there. If you are after food I would recommend you go to the halfway house in Willand.

We live locally in Tiverton but have not used this facility very often previously. Went here for lunch last Thursday, we ordered a sirloin steak and a fish & chips from the main menu. The food and service was excellent and we both finished the meal. We had a 30% off voucher which made the final price amazing. We are returning again this week and hope everything is just as good as last time. One tip, make sure you pay your parking charge before you enter the bar but hand over the ticket upon ordering and the cost is refunded from your bill.

Great service and great team. Amy has done a brilliant job in turning the business round. All staff are working very hard to help her out and it is enjoyable to come in to eat

We stayed here on a Saturday night and were given Room 2, access was outside the main building. It was a lovely room and we had a very comfortable night. We also enjoyed an evening meal, which was very nice. Staff were fast, friendly and efficient. We will definitely return!

Absolutely fantastic meal thanks very much, warm and friendly even for our four legged friend who joined us. Meals were delicious and cooked to perfection puddings just finished a great evening. And all at a reasonable price. Well worth a visit if your passing .

Very slow service 30 mins for coffee!! Food not too bad paid £2 to park received that back but got a £60 fine for over staying by 37 minutes due to the very slow service not Happy not one of the the staff gave a gentle reminder about parking you don't hang around when it's raining to read conditions from parking companies like that.

I’ve used this pub for years for an occasional lunch or evening meal with family and fiends. Decided to call for lunch today - to find I have to pay up front for parking, select how long I’m going to be there (that would depend on how busy it is in the pub wouldn’t it?) then pay upfront for the food order as they can’t “swipe a card and open a tab for the family meal”… Will not be returning - better value elsewhere.

I can forgive the Bar lady not listening (ordered Thatchers fruity cider got gold and a large Hunters Chicken got a standard). I do not like having to pay up front for parking and would not use the pub again for this reason even when the charge is refunded. WHAT I CANNOT TOLERATE IS THE MEANEST HUNTERS CHICKEN I HAVE EVER SEEN.THE BACON WAS ONE SLICE SO THIN YOU COULD SEE THROUGH IT.THE CHEESE WAS NEARLY INVISIBLE AND THE BBQ SAUCE CONSISTED OF TWO DRIBBLES.THE SALAD HAD HIDDEN ITSELF AND THE FEW CHIPS WERE VERY LONELY.

I arrived at this pub, late evening, to meet a friend who was staying at the pub overnight. As it was dark when I arrived, I didn't see any reference to parking charges. Nor did I expect to have to pay to use a rural pub car park. To my surprise today I have received a fine from Premier Park, £60 if I pay immediately, or £100 if not, for the 26 minutes I was there. I should mention this review is not about the food, drink or customer experience. I have purely written this to warn you about the charges, so that you do not get annoyingly penalised like me.

I have visited the Waterloo cross on a number of occasions and to my dismay I was told by a staff member that you have to pay for parking on the car park The car park is controlled by ANPR and you are fined if you do not pay You visit the premises for a meal and drinks and then have to pay for this experience It is disgusting that the pub has taken your money fir the meal and drinks and then take your money to park I will not be busting this pub again and the people I spoke with are of the same opinion

Really wouldn’t recommend the rocky road sundae for desert, the description says with chunks of rocky road , and presented with a flake . There were no chunks of rocky road and no flake , when I mentioned it when I paid , the waitress just said “ are you sure “?

A great pub with lovely food and a great choice of drinks. We visit regular as always get a very warm welcome by all members of staff. Would highly recommend visiting as they all go that extra mile to make your visit special every time especially val who is always so cheerful 5 star service all around

I couldn't fault this pub/hotel. We were studying locally, and we had one evening meal, and two breakfasts. The food was perfect, the service professional and good-natured, and for us, coming from close to London, the prices were very good. It also has a campsite, I would strongly recommend this inn to anyone visiting the area

The waitress 'warned' us there was a long wait for meals. She had an aggressive attitude and when we joked is that a threat or a promise, were told to take it how we wanted. When the food eventually arrived her hair was brushing across it, so of course it was rejected and she went to get another. Amazingly the waiting time immediately came down to 2mins as she obviously returned with the same plate of food. When asked if this was a fresh order she assured it was!!! Later in the evening the chef wandered out, on seeing the state of his clothes we felt ill. Will NOT be eating there again. Really disappointed.

Food was swimming in grease . Young lady serving was pleasant but couldn't understand when I asked for my egg flipped so it was well done.. would not go again.

Stopped with husband on the way back home from Exeter for lunch. Ordered a fish finger sandwich and chips for myself, husband had dirty fries. Waited a long time for the food, but they were reasonably busy, so understandable. Dirty fries were ok, however the sandwich was very poor, 2 thin slices of bread, couple of bits of salad and what looked and tasted like 2 of the cheapest fish fingers money can buy. One positive is that the Staff were friendly, but sadly won’t bother returning.

Great place just off junction 27, lovely roast dinners, beautifully presented and the staff couldn't of been more helpful....well worth a visit

A party of six, pre-booked for lunch. We waited well over an hour for our food. We were told this was due to being busy; it was not busy. Everything was served on cold plates. A portion of chips was a total of eight lukewarm...

Stayed here for two nights on visiting family m the room itself was nice. Very spacious and above all clean. Beds very comfortable and great breakfast for a great price. We did stop here for dinner one night and have to stay was rather disappointed...

We went here for a friend's birthday lunch. It was empty when we arrived. Our starters came out quite promptly but we're awful. I don't think the chef had ever made a prawn cocktail. Then we waited over an hour for our mains. We asked...

Went as a family meal for my birthday. There was 8 of us in our party. Front of house very welcoming and accomodating on arrival seating us in a nice area and very friendly welcome. However, and here comes the big problem the actual food....

We stayed for a week and had a great time. The accommodation was good and had everything we needed. The staff were all very nice and helpful and nothing was too much trouble. The food was very reasonable and always excellent and there were good...

We’ve stayed here before a couple of times and never had any issues, but this stay feel very disappointed. The room was very dusty and looked like it needed a good clean , the fan was covered in dust which flew all over the place...

Popped in for dinner as I was visiting the area to see a friend. I was surprised at how cheap the food was and was not expecting it to be very good. The mixed grill was fabulous and could not be faulted. Staff were warm...

Met family here for mid week lunch. The pub wasn’t very busy but we waited an hour and a quarter for the food to come. The scampi was over cooked and the portions small and my lasagne looked like a mush. Really horrible food and...

Very disappointed. Went for Sunday lunch with my partner we both chose the roast beef. Two small slices of beef looked like that ready cooked meat not sliced off a large joint. Frozen veg and the gravy was like coloured water no taste to it....

Very disappointed by the whole experience and won’t be going back. My group of 4 all ordered different main meals and we were all disappointed, one had the gammon which was more like a rasher of bacon with what looked like McDonalds chips, one had...

Must try harder! Outdoor dining is not advised. No matter where you sit the stench from the sewer is always present. Twice food was returned to the kitchen due to missing items. Only to be returned (third time unlucky) with wet and cold toasted sandwiches....

So we decided to stop at the, wishing well for breakfast on the way to Cornwall, first impressions we were offered a table next to the radiator as the building was very cold, we both decided to order the full English, wee were told they...

Been here few times over the years and every time is a disappointment. Much better places to go nearby then here. Sorry Waterloo cross

I stayed here with a friend in a twin room for four nights. The staff were excellent and managed by Kim. The food was excellent value for money and extremely tasty. Great beer. The room was a great size, clean and comfortable. Housekeeping was done...

Stopped here after a trip to see a puppy ,bit off beaten track ,tried to get food at nearby garden centre but was packed this place was just down the road and it was a lovely find, food was very good and very cheap and...

Really enjoyed our meal. I had the Steak and Marstons Ale Pie, the pastry was perfect with plenty of filling. My husband had the large low carb Chili Cheese Burger, the salad was lovely and fresh and the burger was really tasty, bursting with flavour...

Myself, Husband and Son booked a table for an evening meal on Wednesday 1st September, whilst visiting family in Uffculme . The lady I spoke to on the phone when booking, was very pleasant and helpful. When we arrived, we were greeted by a member...

Came to stay here for a weekend break. Hotel was clean and beds were comfy. Bar staff and manager were amazing. Very friendly and talkative and not dismissive of us like some places we have been. Manager was fabulous and checking everything was OK. Food...

Standard Marston pub with friendly staff, bog standard menu, can't go wrong.what more can I say to fill 100 words?

The Waterloo is just a great pub to visit great food. The staff is really great Kim the manageress is a lovely caring person and treats everyone as friends also our Tracey full of fun Jay is a great and a first class bartender as...

Came off the M5 looking for a local pub for some lunch and this pub seemed ideal. Close to junction, good car park and not very busy. Menu offered some traditional pub grub at reasonable prices and the food was quickly served, hot, tasty and...

100% would stop here again, great staff, great room great food and beer, just what you want after a very long day.

The two ladies behind the bar and hostesses, were great from the first moment we stepped in. Great people skills and down to earth, just what we needed to cheer up our full day. We ordered food and drinks all came in a timely manner,...

A friendly welcome. Cosy surroundings and lovely food. The staff were great. Couldn't do enough. Offered to turn down the heating as it was warm. Will definitely return.

Kim got the best dry sence of humor i had for the last few years and will Definitely yeah come back again. Very professional with table service and always keep you entertained. I would highly recommend coming here

What a great pub. Came in with my friend for lunch. Food was lovely, staff were fantastic, approachable and professional. The atmosphere is superb. Will definitely return

Arrived at 08:00 PM to find they had stopped serving food at 7:45 PM. This was after asking earlier what time food was served until and being told 8:30. Bearing in mind that this was on a Friday I think this is very poor.

Bar staff not the most friendliest of folks and the seating area was just covered in flys everywhere with dirty windows and dirty tables. Social distancing not possible if every table was occupied. Although good shout out to the kitchen staff, Food was superb.

We ate here last night as a party of 5, 2 of whom were staying the night. Understandably, there is a reduced menu but half of the reduction wasn’t available either. The bar was also devoid of any and all snack items. In fairness, the...

Food was ok, typical pub food. Ales were nice enough and the staff were friendly, although service was a little slow. All in all it was a good lunch after a 3.5 mile walk. They were out of wedges and hickory nachos, due to high...

Friends Booked us a Christmas meal here for 4 people, it was very busy a little over booked I would say, the staff were excellent, but not enough on in my opinion, one member stood out from the rest , think her name was Dee, she had a pretty waistcoat on , very attentive to her job , nothing too much trouble , the food was excellent and not rushed , as it was Christmas Day we weren’t in any hurry, but others seemed to be especially some older eaters , I would suggest next year have more floor staff as there was only two doing tables and one at the bar . But over all our experience was wonderful

Terrible food matched with terrible service. Heating food up in a microwave is not cooking and the child’s pizza can only be described as a giant biscuit

Food was abysmal, ordered turkey. When it arrived it was stone cold, if lucky parts of it were luke warm. Vegetables undercooked and still hard. It was bland and just overall not what I expect for the money it is worth.

Food quality was very low. The first plate was cold and disgusting with the driest turkey. I complained and was given a ‘new meal’ they had replaced the turkey and added more sprouts. The stuffing, peas and vegetables were the same with the worst ones removed. These were microwaved and put back on my order. We also ordered a lasagne as a replacement which was oily, and poorly made being clearly microwaved due to inconstant temperature throughout. The salad was also old and wilting. This was while the restaurant was closed for our function of about 25 people. Staff varied with one nice waitress. Do not come here. Staff also did not offer a refund for the abysmal food

Service was decent but food was lukewarm and dry the place has gone to the dumps the only nice thing left isbthe roulade definately not worth £16.

Table booked in advance for four people for 12.30pm. Only a few other tables occupied. We ordered drinks and were told to let them know when we were ready to order. We were not told that there was a 45 mins wait for food until we went to order 20 mins later! After an hour we were still waiting. Husband asked what was happening and was told the lady behind the bar would find out. Ten minutes later she came to the table, apologised and offer free drinks. We didn't really want anymore but order a couple. When she returned with them she said the meals were being plated up. Another 10 minutes later the meals finally arrived. The scampi and gammon were luke warm, fried eggs hard and peas cold. No one came to check everything was OK whilst we were eating and when the waitress collecting the plates was told her response was "well I don't know about that, I picked them up as soon as they were on the hotplate". Admittedly they did take 10% off the bill but that hardly compensates for the off hand attitude or poor standard of the food. We won't be visiting again!

Lovelty pub, lovely staff, some of the food is good but their Sunday roast leaves a lot to be desired. The whole meal was tasteless and not hot. We were told that they are not allowed to use salt in their cooking. Not even for potatoes. The gravy is thin and insipid. Such a pity

Family gathering so a mutually convenient place selected. Time from ordering to arrival of food almost an hour, and then the beef was so tough a number of the party had to send theirs back...once all had finally eaten we considered dessert only to find the kitchen was closed from 3.00-4.30 so that was not possible (we had no idea this was the case, and as people were coming and going while we were there it seemed like the sort of place that served all day). Coffee was ordered, but described by most as very bitter. Please note the small print, if you would like the Sunday roast deal you MUST order all courses in one go or offer does not apply... and orders have to be given at the bar not at the table. Would just like to say the lass who had to single handedly cover the bar, taking food orders and serving did not stop, and certainly did her best.

Visited as was staying at the Travelodge down the road, ordered a double burger, 1 patty was ok and 1 was raw in the middle. Waitress came over suddenly whilst I had a mouth of food, so I couldn’t inform her. Decided to just leave after our meals were finished as it didn’t matter to much as our company will reimburse us for the food so it doesn’t come out of my pocket really. Anyway I thought I’d inform the waitress as I walked out, approached her in a friendly way and said “ you might want to inform your chef that one of the burgers was raw on the middle “Her response was “ok thank you”No apology, just turned around and continued on with her next task. If your wanting a good meal I would strongly advise not eating here. There’s not a lot around the area sadly however personally I’d rather have driven elsewhere.

I had never been to the Waterloo Cross before, but driven passed it so many times and heard fairly good reviews.

Slow service and meal really not matching the description on the menu, waiting a hour + isn’t a issue if the food is worth waiting for, but on this occasion it’s sadly no.

Popped in for a roast dinner on way home it was very quite in the restaurant only 5 tables but service was very slow after we ordered at least 45mins. The meal was great but we ordered a side of cauliflower cheese £1.95 it was 4 small pieces of cauliflower with a bit of melted cheese on 2 pieces. Shame for our first visit.

We have been here before and not really had a problem. However, today was the exception and we were very disappointed. The restaurant wasn't busy but you would have thought they were catering for the 5000, the length of time it took to produce a couple of slices of shoe leather. For a sunday roast it was awful. The beef was dried out and so thick I couldn't eat half of it. I had 2 small yorkshire puddings, my husband got half a large one - weird? We had a small boat of gravy with - 'do you want some more?' Obviously we needed more to drown the boot leather!!

Only £6 for a curry. Decent choice of beers. Very friendly service. Nice curry, choice of four (I think), enough to eat unless you are really hungry. As usual not many staff so a wait to order and a wait for the food to arrive. If you are okay with that (we were) then give it a go. There is a full menu too at nearly double the price and more. Still fair value, but I wouldn’t put up with the waiting at that price level.

Despite being warned about the Service at this establishment previous visits had been ok.

As above, does what it says on the tin. The atmosphere from the staff is shocking and really unwelcoming and to be honest they need to upgrade the quality of the food before they act above their station.

It has been a while since we came here so a visit was long overdue. Arrived at 12 where we saw a sign saying long wait for food this wasnt a problem, ordered drinks at the bar and a waitress said she would come over to take food order. She apologised for delay as fryers was being warmed up - there was no rush and happy to wait. The pub was having a new menu the following week so a few items was unavailable, luckily for us this wasn't a problem. Ordered from 2 for £10 menu which was burger and fish n chips. Both really nice.

Our favourite pub. The staff are always friendly and do their best to communicate waiting times etc. The pub is cosy and welcoming. The extensive menu has something for all tastes and changes a couple of times a year so there is always something new to try (their plant based burgers are delicious!). On the one occasion we did have an issue with waiting times the staff were apologetic and sincere and really went out of their way to make sure we left happy (thank you to the manager). We will definitely be coming back and always recommend the Waterloo to our friends and family.

Staff seemed stressed but not busy. Lots of cars in their carpark but hardly anyone inside the pub. Will not be going again

Stopped for a quick drink an bite ordered sandwiches took 40 minutes to arrive no apology for time it took wouldn't of minded if it was busy but it wasn't there was only 2 tables in the pub eating children were getting board waiting so went to sit outside so as not to disturb other diners was not a fan of all the empty spurt bottles on the tables they do nothing for decoration an very unsafe as they are glass we would not bother to stop again nor would we reccomend have given 1 star as we have to give a rating would of prefured to give no star rating

Six of us arrived and the board said 20 minute wait for food. By the time we were ready to order it was up to 45 minutes. They didn't seem to be especially busy but we didn't get our food for 60 minutes. Far too long to wait to eat.

Travelling from Manchester to Cornwall. Didnt want to go to an overpriced and rubbish service station. Found this pub half a mile from service station. Nice space, food is ok, perfectly acceptable. Overall an enjoyable and relaxing stop.

Firstly, I have to say how friendly, welcoming and efficient the two waitresses were and despite how slow the food service was, they were helpful, patient and their calm manner ensured a pleasant atmosphere in the dining areas.

I'm perhaps biased in favour of this place because a very lovely Persian told me here that she loved me. Wait. She retracted weeks later. Sigh. And that leads me to this nice pub: like me with ladies. It tries. It really tries.

Terrible waited an hour which we were happy to do! Then when food came out which was tikka masala and gammon. When got home daughter was very ill through out the night which she had chicken masala. On the 19th feb Contacted Waterloo cross to speak to manager/ess. Surprise she wasn’t in so spoke to supervisor but she didn’t know what to do so she would find out. Apparently she contacted head office and they were sending her a form to send to me which she rang me back with in 10- 15 mins telling me this but it’s now a month later and I still haven’t received this form via email, contacted head office and I’ve been escalating the complaint through resolver which head office of marston use. All I would like is a kind repayment back but they seem not interested so I kindly wouldn’t eat at another marston place again

A group of friends and I meet here every few months for a meal, But we are going to find somewhere else to go now. Last Tuesday we met at 7pm, we ordered by 7.15 and it took an hour for our food to come. This is the longest we have ever had to wait. We have always known that the service is slow.My food when it came was mediocre to say the least. Very disappointed indeed

Had lunch here today, food ok but felt very uncomfortable at how what appeared to be a new member of staff was being spoken to by another member of the team. It was obviously very upsetting for the young girl concerned. We will not be returning if this is how staff are spoken to in front of customers.

Called here for dinner when staying in nearby Travelodge. Great atmosphere, very busy and friendly, had superb dinner at reasonable price in comfortable, interesting surroundings. Staff were friendly and efficient.

Great service, Great Food, staff were really attentive

I don’t ordinarily write a review unless I have something positive to say but the meal we had deserves special mention as it was so bad that we found it amusing!

What a little gem of a restaurant. We were greeted by 2 lovely waitresses and shown to a table. Delighted to find they offer table service. The atmosphere was wonderful and the service was great. The food served was of a high standard and delicious! We had a really lovely time catching up with our friends over lunch and will definitely be back. Highly recommend the Waterloo Cross!

Lovely relaxed last minute Sunday lunch en famille, went for the 10.95 two course and wasn’t disappointed. Plenty of meat, well cooked and nice Yorkshire’s. Great value!