Wans Kitchen in Oadby and Wigston

If I could give this no stars I would! My wife ordered food they took the money and never got the food! She was told she would get a refund but never did! She's tried ringing them back but no one will answer anymore.. fuming 😡

Food was said to be delivered in an hour but took 2 hours to be delivered. Delivery man was apologising for the delay but took too long. We then found a very long hair in one of the dishes that just put us off our food. Very hard to contact as the numbers were all out of service.

Have always used and always will good portions good food fair price

Spent £19 on a takeaway on 16/07/23 and never received it! No telephone numbers work! Can’t speak to anyone about the order! Terrible service, AVOID! There’s loads of other chinese restaurants out there who don’t take your money and not deliver food!

Placed order this evening. Money taken and confirmation email received. No food, phone mail box full and shop closed. Fraud at its best. Bank fraud team now dealing

Really good food nice lady at reception 😋 really good service

Special fried rice top quality and the syrup ribs Pretty good sides Great price

Very rude, food is awful, rude staff!! Will never use this place again!!

Very impressed with lovely food thank you always .Lynnie Heal .

The food was dispatched quickly and perhaps a little too quickly as the quality was poor. The Chow Mein was bland and disgusting. The Chicken Curry was horrible. The chilli and honey, well it was more like chilli and sugar water, the sweet and sour sauce was more sweet and lacked the authentic taste. The Chicken Balls were bland and very greasy. Will not use these again!

Really dirty and unhygienic restaurant don't recommend going here.

Not the best will not be going back

Fast service lovely food. Even made us a dish that wasn't on the menu. Will eat here again and recommend to our friends and family. Thanks

Had good food in the past. However, waited for 1hour and 25 mins tonight, only to receive barely warm food. Ordered happy family, which had little taste. Disappointed. Will be going elsewhere in future.

Beef chowmein bland, Happy family the worst ever, tasteless dry ribs also tasteless prawm crackers OK as they should be egg fried rice average curry sauce OK never go and order food from here

Lovely food and great service.will order again.

Ive order food last night from wans kitchen food is great and hot. Friendly staffff.

I ordered through just eat - the order was accepted quickly enough - yes quick to snatch the money indeed! Order said delivery would be in about an hour do 20:30 food due, at 20:45 I message to say food is late- got apology message and food will be another 40minutes!!! If that wasn't bad enough the food didn't arrive for 21:10 either - still waiting and am very angry- please don't put a flyer through our door if you can't meet expectations!

Friendly staff and excellent food, used this takeaway for many years and can't , HIGHLY RECOMENDED!

Always been a friendly local to us and staff and food has always been good happy to see you open again sending many thanks from your neighbors on Clifford street

A complete waste of money!!! Waited over 2 hours for our order through "Just Eat" Food was cold and absolutely tasteless!

Good food But numerous times items missing and they really don't care when you ring . will not be using again

Food was tasteless, some of the dishes were clearly reheated. Everything was cold on arrival, green peppers were cold and raw (as if they were thrown in as an afterthought). Square cubes of chicken tasted odd and had a rubbery texture. A large black hair was found in one of the dishes (nobody at home has black hair!) Spent over £60 here for a family meal and was sorely disappointed. Not even any free prawn crackers. We’ve gone here for years so felt apt to phone the restaurant to let them know. They denied any wrongdoing and said everything was fresh - not even an apology was offered. Won’t be going back. Avoid.

I should of cooked my self...square unseasioned chicken.proberly purchased from tesco's.rubbish waiste of money

Chicken satay skewers the best I’ve had. Price is reasonable. Takeaway only but do deliver. Definitely recommend

If I could rate this no stars I would! Outrageous!! Waited an hour and 20 minutes for a Chinese on a Tuesday!! and too make up for it a can of Pepsi was sent! Disgusting service!

The staff are great people, the food is wonderful.

When you get the wrong order and a late order, don’t expect ANY apologies from the angry woman who works here. When you ring you get an angry woman screaming ‘Go else where!’ Stay away from this place unless you like playing Russian roulette with your order to whether you get what you want when you want or not. The food is not even that good either. My main advise: take your money else where!

I've tried all of the Chinese takeaways in South Wigston and found this is the most consistent.

Nice Chinese until I got hairy chicken wings and also found big black hairs in prawn crackers.. no one has black hair in my house and my dog is ginger.. also forgot my spring rolls which ruined my night..

Just placed a order and got told a hour after a hour and half still no food so tried to ring them 30 times before they finally ansrewed and the women had bad bad attitude on the phone refusing to give us discount and then said well cancel your order then so that’s what we did then she had the cheek to phone back 5 minutes later saying sorry sorry I’m stressed I can have a free bottle of coke how embarrassing this company should not even be open her customers service skills are appalling and disgraceful

little mix up in my head of course I am going y to o

Rang to place my order and asked how much and I asked if prawn crackers were included. I was told on orders over £20.00 When I jokingly said how much for free prawn crackers I was told in an angry voice with a Chinese accent. “ Go somewhere else” and the phone was slammed down. I tried ringing back to say I was joking and they wouldn’t answer my number. Won’t bother again. 😩

If there was a good rating I would have used it. My Vegetable Satay Chown Mein was very good but the carnivores thought it was good but not very good.

Good Chinese but staff rude and not very welcoming. Chicken balls and lemon chicken always nice along with the chips.

Come here quite often when visiting my friend. I've never reviewed but last night was particularly good and the lady who served us was very nice. Had the chef's special fried rice. Love the BBQ sauce that is on it!

I think the experience with quite a few takeaways is that ordering for delivery can be slow, but we live close to Wans Kitchen so pick up. I often have house special curry, my wife the chicken fried rice, and we always enjoy the food. Friendly counter service.

Ordered food at 18.33 on a sat night was told an hour, this is fine as always go here. The time is 20.35 and still no delivery so going to cancel order. Phoned up and told the delivery had left 20 mins ago so waited and still nothing. Really poor service and was told he'd discount 10%. No thanks ill take my money else where as if hed left when he said it will be cold anyway. Really disappointed in a usually good take away

Worst service ever recieved. Told order would be 50 minutes for delivery. 1 hour and 15 minutes later had to call to chase up on order. Recieved very rude response from who i believe was the owner. Shouting down the phone that it is busy. Told the driver had already left. 20 minutes later the order turned up, the food wasn't hot so i wasnt happy to pay full price but understood that the driver had no control over this ( driver very pleasant) got on the phone to the owner who said bring the order back. Gave it back straight the way as they would rather have no money and a wasted 30 pound order than take some discount off. No doubt that will be reheated for the next person. Terrible will never order from this establishment again.

There is a lot of choice in South Wigston for Chinese takeaways, but I find this one to be the best. Nice and tasty food, quick turnaround.

place looks dirty and uninviting

It has been an hour and a half and still no delivery. Was told it would be here within the hour. Called to chase the order and no answer. Nice one Wan's Kitchen.

Part of meal missing, after two calls took another 20 mins for remainder, not pleased.

Part of meal missing, after two calls took another 20 mins for remainder, not pleased.

Great food first time ordering from them will do again

Great food first time ordering from them will do again

half an hour late so far..... rubbish

half an hour late so far..... rubbish

Thai curry was fab. The only issue was i ordered for 7.30 and it arrived at 7.10. My husband wasnt home until 7.30 hense why i ordered for that time, so his was cold.

Thai curry was fab. The only issue was i ordered for 7.30 and it arrived at 7.10. My husband wasnt home until 7.30 hense why i ordered for that time, so his was cold.

I ordered the take away for 7.45pm as I would be finished putting my kids to bed by then. It arrived at 7.10pm so by the time I got round to eating it, it was cold!

I ordered the take away for 7.45pm as I would be finished putting my kids to bed by then. It arrived at 7.10pm so by the time I got round to eating it, it was cold!

Ordered and paid for my meal online only to have a call 45 minutes later when i was expecting my food to be delivered asking for more money for delivery? I explained i had already paid for delivery online but she said that wasnt enough? I canceled the meal

Ordered and paid for my meal online only to have a call 45 minutes later when i was expecting my food to be delivered asking for more money for delivery? I explained i had already paid for delivery online but she said that wasnt enough? I canceled the meal

Delivery was prompt but the food was average at best. Wouldn't bother ordering from them again.

Delivery was prompt but the food was average at best. Wouldn't bother ordering from them again.

Took 1 hour and 20 mins to come! Had a Thai curry tasted like water! Absolutely horrible!

Food was great bu having ordered at 19:08 I did not receive my meal until 20:55 and had to complain by phone in order to get it dispatched, and was even told that the driver was not coming this way ... I live a 3 min drive from the take away! Not impressed!

Look I rate this takeaway, so far the food has always been great on every occasion, working shifts I rely on places like this. But the whole point of the app is that, if open, between consumer and supplier, they deliver what you want when you want it. They delivered my order very late nearly an hour. They did apologise when I rang to complain and they delivered fifteen minutes later, having promised to discount the order. I will wait to see if that happens. I've never had a bad meal and will use them again but get the delivery right. If they do discount my order.

After I paid my bill online they arrived with the food 60 mins later (which I didn't mind) but then proceeded to insist on an extra £2 for delivery... Not cool

Phoned and asked me to pay an extra delivery charge bad service

I put my postcode in and this restaurant came up in the search results. I placed my order and due to a digit missing on my phone number they couldn't get through when they tried to call me to let me know that I would have to pay a further £2 for delivery as I lived over 10 miles away (actually 8.1 miles). This meant that the meal was delayed and it took about 1.5 hours to get here. The food when we did get it was delicious, but with £4 delivery charge it wasn't worth it!

The service was good but I marked it down a little as I requested a receipt under 'notes' and did not get one which I needed to claim this meal as it was a 'thank you' from my employer.

it was a very nice meal highly recommended it thanks

Got to be the worst Chinese takeaway I've ever had would never use again

Food was well tasty and spicy, nice for Indians and delivery was on time near enough, about 5-10 mins late

Good food, quick delivery and definitely use them again

Excellent in every way Really enjoyed it

Sorry the curry was like jelly and the sweet and sour didn't taste like sweet and sour but just garlic

Very nice apart from chips which were either burnt to a crisp or were yesterday leftovers

One of the tastiest Chinese's I've had for a while. Will definitely Order Again!!!

I already paid for delivery online then when they arrived they was asking for an extra two pound for delivery but I refused to pay it because I already paid on Just Eat. They got my order wrong as well as the didn't send the egg fried rice and the curry was cold and the chicken was tough and the rice was dry and hard.

Quick delivery and food hot and good quality our favorite takeaway currently

Fantastic food as always and very fast will order again

Favourite restaurant in the area for the last 30 years

Delivered the wrong meal but rectified straight away. Would certainly use again

great service and meal well recommended

Speedy delivery and nice food as always.

My dinner went in the bin as after a few mouthfuls I seen a hair poor hygiene standards clearly it has spoilt my mother's day not happy at all as my poor husband feels bad now as was his treat

Food wasn't very hot when it arrived. The king prawn balls were not king prawns and tiny! The fried rice was really dry and hard so I am sorry but I won't be ordering again......

Battered chicken balls were undercooked and really floury. Meat in the special fries rice was burnt. Delivery time was quick, but would have preferred them to spend longer time cooking the food.

Tasted like it was warmed up, not nice at all

More vegetables than meat. Meat that was there was tough

Rice was very dry,chicken balls very greasy an i order a bottle.of coke the didn't get delivered. So not very happy.

sadly was awful food. and they forget to deliver one of meals so time it come other things where cold. prawn crackers where stale soup was bland. and mixed grill was little tiny bits of meal and bone noodles ok but beef mushroom wasn't nice either sad as we spent a lot. so wont be using them again.

Everything would of been fine apart from the fact that when it was delivered I was charged £16.00 instead of £14.70.

Lovely food and was quicker then they said they would be! Defo recommend :)

Very good we go there quite often

Food was delivered within an hour. Food was delivered hot and was a lovely meal. No complaints!

Food was delivered to our door within 30 minutes of placing our order and was piping hot and delicious. No complaints on food or service!

Delivery took 3 hours! It was another 90 after we rang them up at which point they said it'd be 20 minutes. Would have rather had a refund after an hour than wait.

Food was ok but took 2 hours to arrive rang twice and got fobbed off with 2 different excuses. Will Deffo not use these again

Awful, the food wasn't very nice and they forgot a dish that i had ordered.

Wasn't very hot. But a little too much salt

If I'm perfectly honest the food was foul. It tasted like poop in rice form. It took 1 hour and 20 minutes to get here like why?! and when it did arrive I was extremely disappointed. If I'm being truly honest I want a refund and an sincere apology and explaination to why the food tasted like bum:)! Thank you very much.

Delicious take away everytime. The Thai dishes are are gorgeous. Always delivered hot, and in the time they say. Love this chinese ??

So disappointed, ordered our food, an hour and 15 minutes later receive a phone call to tell me the food is going to be another half an hour and that I have to pay an extra £2 on top of the original delivery charge as the driver won't deliver the food unless it's paid! Cancelled the order in the end so can't comment on food but service was awful!

Very tasty and quickly delivered as usual.

Sadly I hate to rate people low but the service was shocking....I ordered just 3 main meals.....only two arrived....I called immediately to tell them and they said sorry we shall send out your meal within 10 minutes...half an hour later I had to call again, to be told sorry we hadn't got your address, even though they had already been here!!....so the other food was cold....my daughter was tired and this was painful...order elsewhere if you can.

Delivery took an hr and 30 mins! Was far too spicy