Wagamama - Westfield Stratford City in Newham

Its a wagamama. Most of you will be familiar with this chain. Decent Asian (mainly Japanese, Korean and Malaysian) food at 4 star quality. A good "one cuisine" restaurant will have better food. Having said that, Wagamama ist consistent and really not bad. This particular Wagamama is actually one if the nicest I have visited. The service was great!

Lovely experience, my chosen spot to go to after a long day of shopping! Special thank you to Nicole! 🩷

Food was extremely underwhelming, small portions, and expensive prices in contrast to the portion size. Service was minimal, also didn’t clean the tables and left chilli oil over the table, in which stained my hoodie that I was wearing. Just an overall terrible experience and will never go back. Kokoro is ten times the place this is.

If you like very busy environment, then it for u

First time eating here. Food is decent and their Katsu curry was a bit different than usual. More gingery I think. I really enjoyed their mocktails and appreciate. My female server was fantastic, she provided info on what things were halal and she was smiley and friendly. Overall, I do think it is too dear though.

Amazing restaurant friendly staff we're very pleased with the service. The food was amazing the pork bun is so tasty the best we had. Highly recommended.

Had a lovely experience. We had a minor issue with our food which the staff kindly sorted out. Special thanks to Cesise, she was amazing throughout. She helped us pick our meals and provided great service.

Very delicious. Not normally a noodles fan but definitely enjoyed it. Special thanks to Sudeep for the help in ordering :)

Very disappointed with the service given by one of the supervisors Gabby, usually Wagamama strives to deliver great service. She was very rude, dismissive and unprofessional.

Mahima from Stratford was so nice !! So lovely and great service

We came and got served by Jay. He was very friendly and helped us in explaining how the wagamama app works. For great experience you need got employees as well it's not just the food and this guy has it. It was great

Really appreciate service of Ion who was really helpful and provided the best advice!

I had the pleasure of dining at Wagamama Stratford recently, and I wanted to take a moment to commend Mariyama for her exceptional service. From the moment we sat down, she was warm, attentive, and incredibly knowledgeable about the menu. Her recommendations were spot-on—she suggested dishes that perfectly matched our preferences, and we thoroughly enjoyed every bite. Mariyama’s friendly demeanor and genuine care for our dining experience truly made our visit special. Thank you, Mariyama, for going above and beyond. We’ll definitely be back, and we hope to see you again!

Sadly not a great experiance, ordered katsu chicken and Miso soup, was led to my table by a miserable looking woman the server was friendly and polite however. Katsu was lukewarm and flavourless and the miso soup didnt arrive until about 5 mins after I finished despite being a "New recipie" it tasted like it was really watered down. Atmosphere was the standard soulness vibe you expect from a chain and the bench seats are horribly uncomfortable Sadly overall a dissapointment

The service was excellent! Azmira was attentive and went above and beyond to provide a wonderful eating experience. It's a great place to have dinner after some shopping.

Poor service, bad food and a filthy restaurant.

Terrible service, half of our order was mixed up and we waited a very long time for our food. I won't eat here again

Nicole was attentive, Emma the manager went over my food allergies , Mahima was sweet

For the attention of restaurant manager. I would like to applaud Kadir for the amazing service I had received from him. He was kind, polite and very welcoming. Thank you Kadir

Only had sides, very nice, we had 5 sides but maybe 4 would have done us.

Kept waiting at the entrance to be seated trying to catch the eye of a member of staff none of whom were rushed off their feet. Table service was inattentive and surly, waiting staff mumbled and offered no eye contact. Food was lukewarm and overpriced. Wife's main arrived after I'd finished mine. Pad Thai, katsu curry, starter and one drink almost £50. Poor value for money Thankfully I paid by app so we could leave without being asked to tip. Never again.

Lively and busy. Great service, and there is no need to book a table.

Saturday lunch at wagamama in Stratford mall ! The staff looked tired and lacked enthusiasm from the time we stepped in queue waiting to be seated. All the staff were busy running around but none of them seemed to make eye contact and none had a smile on their face. They looked overworked and stressed. We were led to the booth inside the restaurant and given menus to go through. Once we made up our minds, it took a lot of looking around to find someone who would make eye contact so that they could come to our table to take the order. Finally, Ms Mariamma, saw us waiting and took our orders. She repeated the order to make sure she got it all correct and then proceeded to mark our table mats with the numbers of our main course. The food was cooked well, upto what we would think wagamama standards. But when they got us our drinks, one of the servers had his sleeve dipped into the drink on the table and he then scurried off with that wet sleeve to another table. This was quite a put down. I also noticed that most had the dark green Tshirts; some were half sleeves while some full sleeved. Unfortunately, we were one of those to have our drinks tainted with the sleeves of the person that served us. We then wanted to get the drink replaced, which again took quite sometime to get the attention of many of the staff running around the restaurant. Finally, a gentleman who was speaking to the table in front of us, saw us and o explained the issue. He too seemed shocked, apologized and then proceeded to get us a fresh new drink. This incident did thwart our appetite, but we did finish most of our lunch orders. I would like to ask the management to work with their staff to improve the serving conditions and general service attitude.

The noodles in my ramen were incredibly overcooked and soggy and it just ruined the overall taste of the ramen. Would not recommend coming here for the food.

DON’T COME HERE. You will end up dissatisfied with the food quality compared to other places of wagamama. Food took over 45mins to arrive, Ramen soups were more bland and the noodles was overcooked and stick together..

Terrible, the team members there need some improvements in social skills. They never do check backs with their customers and always standing around. It’s absolutely disorganised and unwelcoming.

I am upset and disgusted My friends ordered me a vegan meal to bring home for me as I am unwell. It states on our receipt VG yasai yaki soba. However as I was eating into a bit of it I noticed a shrimp and that I was infact eating a piece of chicken. As a vegetarian for the past three years I am appalled and think this is incredibly unacceptable. After calling we were told to email with a picture of the food and receipt for a refund, but apart from that there's nothing they can do . Unless I order again on deliveroo, but why would I do that so they give me the completely the wrong thing again. I am expecting more than a refund from this.

We had lovely food and excellent service by Asha. Highly recommended

I recently visited Wagamama at Westfield Stratford, and while the experience was okay, it didn’t quite meet my expectations. The food was decent, but some dishes felt slightly on the dry side, which took away from the usual bold flavors I expect from Wagamama. Customer service was also okay but felt a bit lacking. While the staff were polite, the attentiveness and engagement I usually experience at other locations seemed to be missing, leaving the overall atmosphere feeling somewhat flat. Overall, an okay visit, but there's definitely room for improvement in both the food and service.

We had the pleasure of being served by Mariama, and her service truly made the dining experience exceptional. She was warm, attentive, and always had a smile, making sure everything was perfect throughout the meal. In addition to great food options.

Stratford Westfield Wagamama is great me the food cooked to perfection also me and my partner was really impressed by the five star service we received from Malik nothing was to much to ask from him really helpful he deserves a pay rise.

Decent restaurant and food was on par with what we expect from the brand. Prices were reasonable and not overly busy during late Saturday night when we visited. Will go back when in area, customer service was very good also, with staff members being patient understanding towards us and our questions we had about the menu.

Excellent, helpful staff and, as ever, wonderfully tasty food.

To begin with we were 2 people and we were sat at a table of 6 where a single person already was making it incredibly awkward. And to add to this our seats had no backing and were just a stool and incredibly uncomfortable. When the polite server took our order we informed them my gf had a peanut allergy so they told us that their head kitchen staff would cook all our food to ensure no peanuts were in our food which we appreciated. Fast forward 40 mins later tables of 8 are being sat down and our backs begin hurting from not leaning back so we ask to move seats and they accommodate this request which was nice. Then another 20 minutes later of waiting for food we see that same table of 8 get their food before ours so thats when we ask and they say that our order has been mixed up with someone else and they will start making ours again and it should be ready soon. When the food finally arrived 1 hour later it was severely mid, the chicken broth had flavour but somehow the noodles, despite being submerged, lacked any sort of flavour. So we waited over an hour for really tasteless ramen and we were severely disappointed. Will not be revisiting.

Came in as a table of two with my brother for an early dinner. We were welcomed at the door by Nicole who then continued to look after us during out entire stay. Nicole took the time to ask us about our allergies (which we did not have but was amazing that she checker!!). She than took her time to ask what drinks we would like and gave us a good amount of time to look at the menu to decide on food without being left for to long before ordering. She was attentive and friendly throughout and made an incredible atmosphere for us both. A big thank you from Raine and Jimmy at table 425. The food was incredible (soba steak teriyaki, shiitake koyo bowl).

Pretty average meal. Haven't been to a Wagamamas for many years. I haven't missed it. Price wise was fine, wasn't overly busy considering we were at Westfield. Food didn't have much flavour to it. Won't be coming back in a rush.

The reasoning for my review is because I received outstanding service from Nicole. She was very sweet and constantly checking in on our table. I will say there was a hiccup in the system and our food wasn’t put through from another member of staff but Nicole was quick to rectify the situation and we got our food and drinks in minutes. She was very professional about the situation and made me and my brother feel comfortable.

Painfully slow service. It took over 25 minutes after seating for someone to take our drink order (after we called someone over) Once the food had eventually been ordered it took over 40 minutes to arrive, and I didn't get my main until long after the others in the party received and finished both their mains and starters. Food was delicious when it eventually came out though and the restaurant was clean.

The staff are there for a good time and not to actually pay attention to there customers. They wonder about aimlessly when people are trying to get an order in. Food takes forever to come out and steaks are often well don’t when specially asked to be medium rare. I don’t know who manages this store but they really need to better train and hire individuals who understand customer service.

I came here the other day and had one of the best katsu chickens was so delicious and served with a smile. my server was sean he was fantastic so helpful. will definitely be returning.

Dull staff and poor service!! Not at all welcoming.

The food is really nice, however the service has been extremely bad. This is our third time here in westfield Wagamama, and it’s get worse each time. The servers are very rude, we waited for over 30 min for coke, beer and water. Called 4 people to take our order because everyone kept on delaying. Asked for water, but a guy just simply refused to help. Won’t recommend this branch because of the service.

One of the worst services possible at a restaurant. You can ask the restaurant staff again and again, still not get it.

Elizabeth served us on a bank holiday, She was extremely helpful and attentive. She went out of her way to make ua have a good time.

Love the food, amazing but the reasoning for one star ordered a TA came back and no chopsticks didn’t even check when they gave my food, I will return for the food but no cutlery or chopsticks

A rather mediocre experience, the lychee mocktail being the highlight. Portions were small for the price. However, the pulled duck boa buns were tasty

I would not recommend going to this specific place.The katsu chicken's rice is completely sticky,which traditional katsu rice isn't.And,the meat is low quality on the dishes we ordered.If I were you,I would take notes from high quality/traditional japanese/Asian restaurants and try to replicate it as much as possible.Thank you for reading this message.

Never had experience such a bad service from Wagamama Westfield.. We had to find someone to take our orders, then waited 30 minutes to be served… only to get the wrong order, waited an another 25 minutes and was the last to eat as everyone had finished eating!!!!! What is happening honestly

The food was okay. Had to wait for the mains. Service could be better

Thanks Nicole for your service today she was very kind and smiling definitely coming back🤙🏽

THANK YOU FOR YOUR ATTENTION NICOLE, the best, the food was delicious, I felt at home, I will definitely come back.

Overal quite a decent experience. Food came in very good time but we did have to ask repeatedly for stuff like water. Despite this our water was quite polite and although he was a tad forgetful he kindly ensured he got our food orders exactly right. The food was also very nice and I don't really have much to complain about here. The facilities were also plentiful as there were many bathrooms. And i know this doesn't apply to the restaurant but the people eating there were very nice

I really love Wagamama food 🍲 but this last two times i am really disappointed 😞 from you service one of your employees give me bad argument about the drink cup that the can’t give the drink in cocktails cups.. and at the end she didn’t answer me as well so rude behaviour of your employee..

I placed an order at Wagamama Stratford through Deliveroo and paid for two vegetarian dishes: one of them contained chicken, which I ate without realising. As I have been a vegetarian for over 25 years, I now feel extremely sick. I called the restaurant and was dismissed by staff. I will never eat their food again, and I am likely to spend the night being sick. People with food allergies and intolerances should be really careful with Wagamama. Legend has it Wagamama food is overpriced and comes in small portions. I was prepared for that, not the big chunks of chicken in my vegetarian dish. And the response from staff was simply appalling. I do not write negative reviews, but tonight I am feeling too sick to let this one go.

Today, I visited Wagamama, one of my favorite places to eat, but unfortunately, I was quite disappointed with my experience. Majority of the female staff seemed disengaged, offering little to no eye contact when taking my order. Their attitude came across as unapproachable, almost as if they were inconvenienced by my presence. I hope the management can address this issue, as it impacts the overall dining experience. Wagamama has always been a great place to dine, and I believe improving customer service will help maintain its excellent reputation.

Customer service is non existent. Staff are so miserable. No one greeted us, or checked on us. No one noticed we left or said goodbye! Our waiter looked like he had been slapped by a wet fish. It's a like an assembly line here. Order. Eat. Pay and get out. My mojito was £6...I kid you not, it was budget can of lemonade with a slice of lemon thrown in. No taste what so ever and very bitter. Ordered prawn dish... there was 7 prawns which I counted ( prawn fire cracker). I will not be going here again! Too much hype.

Every time I came here when we were seated it took long. After the long waiting hours the servers were taking a long time to get to our table. We waited over 30 minutes to get served. When we finally do get the food usually they miss some things we ordered.

Love steak teriyaki soba and Pad thai sour

The firecracker dish is banging. Sweet, savoury with a fiery kick. Davilah was really friend yet professional and helpful.

I always like the yaki udon! And ginger no-jito. But felt like something missing in the ufon, compared to my previous experiences. Service was fine up till we received our food on the table. But to pay the bill we had to wait very long to draw the attention of one of the staff. I appreciate the staff was very busy. It was a weekday in the Westfield - Stafford yet it was very busy.

We were sat down straight away and then left alone for 25+ mins. I asked a lady how to order via the QR code because the table number was not recognised. She was really rude back so we just left.

Seated and waited 25 minutes without anyone taking our order. Had to ask for someone to take our order to then be forgotten about again. Didn’t even notice us get up and leave, poor service.

Beautiful restaurant, great atmosphere. Asian fusion; a little expensive (expect £10 for a main dish) but it's high quality. The shopping centre around this restaurant is accessible, though the restaurant itself has fixed seating (benches without a backrest or basic booths with backrests) and no easy way to stash mobility aids out of the way while eating. There was no seating available while waiting to be seated, and the wait here can get fairly long during peak times. This restaurant serves alcohol and spicy foods. Menus are marked to show vegetarian and vegan options. Spicy dishes are marked in their descriptions (eg: "with chilli flakes"). Staff are happy to adjust food to remove or swap ingredients, but with the busy nature of the kitchen it's possible something will be missed. Food is brought out as it is ready, so group dining might feel a bit awkward. Payment is preferably done by scanning a QR code with a phone and paying on their website, though they are happy to bring you a card machine. The staff are friendly and charismatic.

Food was decent. Main highlight was the service. 5 star service from Sergio, very professional very friendly. Nicole had a nice a smile I wont lie. I have to come back

If you love Wagamama DON’T COME HERE. You will end up dissatisfied with the food quality compared to other places. Food took over 45mins to arrive, Ramen soups were more bland and the drinks were all watered down. No Cuttlery ready, no napkins ready, most of the staff had to constantly be told that we were still waiting for food 20mins in and they still haven’t brought the food, even now as I leave the review one of us haven’t received our order. Disappointed. This branch needs to fix up.

Not a great experience. Despite lots of staff and the restaurant being only half full service was near non existent. Had to ask for cutlery once one dish arrived, then had to wait for the other dish. When wanting to pay, there was no table number and tried getting someone over and ended up walking to ask the host. A few staff seemed pleasant whilst walking around but the majority looked like they didnt want to be there and preferred to hide at the back. The food was decent as was the lychee sangria. Probably wont visit again.

Delicious food, went on a night out with my other half. Top tasting food! Perfect amount of spice and great vegan options too.

I don't usually write poor reviews but this was genuinely poor service. We were sat pretty quickly and ordered drinks but still needed time to decide what to eat which was the first mistake as it took around 20 minutes for anyone to come. There were many staff but they were just hanging around chatting to each other at the bar. We did not want to hassle the staff by getting up and going up to them so we tried to get their attention but to no avail. The manager looked around and noticed us waiting and sent someone over. Order was taken and food came pretty quickly and wasn't bad, though one dish was missing the egg. As we don't eat meat and that was the protein in the meal, we asked if we could have the egg added, they asked the kitchen who said it was there, we disagreed as there was genuinely no egg, so they said they were going to double check. After waiting another 10 minutes and realising nothing would happen and there was no point ruining a night over egg we just finished our food. We then waited to order dessert which reached 15 minutes before we decided let's just pay online (thankfully that's an option) and left. Pretty disappointed, hope this was a one off, but we won't be eating here again.

Lack-luster experience. Despite lots of staff and the restaurant being only half full service was inattentive. There were no chopsticks at our table setting, and when cutlery was brought it was unclean. My water glass also had traces of food baked onto it; clearly their dishwasher needs some maintenance. No one came to check on our satisfaction during our meal, which was frustrating as one our sides took half an hour to deliver, arriving when we were done with the meal and asking for the bill. The excuse of "things come when they are ready and are cooked fresh" is good and all, but if you can't stir-fry some cauliflower within the time it takes one to prepare, cook, serve and eat a main course then perhaps you should reconsider offering it? On top of this the restaurant music was over-loud and the song choice was definitely not to my tastes - just generally a disappointing experience. The food we received was of a reasonable quality, but £19 for stir-fried noodles with maybe 100g of crispy duck on it feels a bit steep, especially with all the other issues.

I Regret visiting this restaurant staff over there were soo rude i agree we went in closing time we went at 9:20, at 10:30 they close completely but we are eating and the waitress told us to leave the food and leave coz its 10:30 and we requested her that my friend is still eating please give us 5 more minutes and they rudely rejected our request this is sooooooooooo bad im never gona visit this kind of rude restaurants.

My favourite Wagamama the staff are so lovely and helpful not matter how busy they are. I’m autistic and suffer from social anxiety and they were so accommodating and didn’t make me feel any different. The food was great and a lovely atmosphere. Really really like the staff !

Had a really nice time. Service was very good. Thank you Mariama and Wakery for your service.

Can always trust Waga for a great meal

always love a good wags. today we had the best waiter ever, she was very accommodating and helped us decide new drinks and food to try. had a cheeky giggle. love them. manifa (sorry if it’s spelt wrong) was great thanks for the amazing service!

Most tasteless food in whole of europe

Don’t recommend we just ate here today and we’ve all been Vomiting since we left the place. I’ve never felt so sick in all my life. My two daughters feel very sick too. We couldn’t even wait to get home and we all had diarrhoea. If I didn’t feel so awful I would have gone back upstairs to make a complaint. As long as I’m alive I will never step foot in that place again.

I was eating my meal when a mouse ran across the floor. Mentioned it to one the of the staff her name was Elizabeth and she did not get a manager like I asked I am disgusted will not be returning and needs health services involved!!!

Food was terrible, they served one of us (a couple) food that was already on the pass when we ordered. The lady serving us did not post one of the items we ordered, so obvs it took long. All the food was already cooked, they reheated the food and added garnish to then serve. £60 pounds for a terrible experience

Wagamama at Westfield Stratford offers a fantastic dining experience, highlighted by their Firecracker Rice and Katsu dishes (I like it very Spicy because I’m Nigerian). The Firecracker Rice balances spicy heat with rich flavors, while the Katsu is crispy and juicy, served with a delicious curry sauce. Their cocktails are refreshing and expertly crafted. The service is attentive and friendly, and the modern, lively ambiance makes it perfect for any occasion.

Been since years and is nice place food is served indifffrent time but is fresh made

Dev was really helpful and attentive, I wanted to modify a new dish and he made it happen. And he was very polite 🫶🏻

So both my wife and I ordered noodles. My dish was okay, but the Chicken/Prawn Udon she ordered definitely had inadequate portions of chicken/prawn in it. This has never happened before as we regularly order this item and we love it. So upon bringing this matter to the waiter, she said she would bring some more chicken/prawn. Great. Although it took a while for this to arrive, eventually we were happy as she could finally enjoy her dinner. But in the end, we were shocked to find out we've been charged an additional £7 for the few extra pieces of chicken/prawn they served, which we thought were complementary. When I asked about this again, the waiter said there's nothing she could do with the portion sizes since these are apparently standardised for all dishes, so it's not possible for that to be any different compared to other branches. So according to her, I must be lying and made this all up because the chefs simply cannot be wrong at any cost. This attitude left me speechless. We have been to a thousand Wagamamas over the last decade, and I'm afraid this is the worst service we have received. To all the future customers, please eat elsewhere and save your day!

A very good location. Delicious food, reasonable prices and friendly atmosphere. Staff is really kind. I was served by Sugay - very attentive and kind guy. Definitely will come back!

Just wanted to say thank you to the team. My son is autistic and can’t be in noisy places. The manager always allows us to sit outside where he is a lot comfortable and himself.

Went for dinner and it was a horrible experience. The waitress were not attentive, didn't tell us their name or what table we were on. Food came different time. I ordered the prawn firecracker and it tasted so sweet. We also ordered the noodles with salmon and it was so bland with no flavour. We asked a different waitress what type of rice they had instead she went and got us sticky rice without even asking if we wanted it. Not going their again and definitely not worth the price cost me £55

Excellent service by the manager on duty.. The service and the food was really good.. Will definitely be back❤️

Was here for lunch today .Food is ok but service is disgusting. Nobody cares you when they pass from you .Asking for myborder from a waitress but took a long time come back . First starter arrive quick but second one i asked other waitor to check still took long time..finally food ts coming but so disappointed,very tiny potion . Never come back

WAGAMAMMA STRATFORD:- This was my first time in Wagamama so I ordered a firecracker but with prawn. •This place isn’t HMC but does have a vegan option which is a good thing. The firecracker was really spicy and filling. The vegetables was a bit too much however I really enjoyed this meal. From an Asian background , I’m quite sick of rice so maybe have opted for something different. . Nevertheless I would give this place 10/10 but if you do go please watch what you order as they do sell pork,etc so be aware and make sure to read what the ingredients are.

Awful service. Waited for my food for over an hour. Kept coming up with random excuses. My sister finished her food and i still didnt get my food. Poor service and poor excuses

Thanks for Cerise last night, she provided an amazing service! Food was great as always!

It was very horrible food, staff appeared to be trying their best but it was a collective failure. I just wanted to enjoy a nice Japanese food I had been meaning to get all week. A big waste of money. I ordered a mini yasai cha han with tofu to have with my katsu curry because I like the combo of sweet and savoury, I received one with chicken, the lady who served it dropped it like she was serving her enemy. It tasted different from the ya sai cha han I’ve had in the past. Everything tasted horrible I couldn’t enjoy my meal.

The food was appalling, very disappointing. The service was as good received from Megan however I cannot express how embarrassing the food was. I will not ever be eating there again.

This is the go to place for my autistic teen daughter. They always give her priority seat and accommodate her even at rush hours. Food quality is amazing and consistent. Our favourite is fire cracker.

I had a good time, food was good the service was good. Prapti did well for me on service, will be coming back,

Elizabeth is brilliant! The food amazing like always, just the music a lit bit louder.

I want to thank Elizabeth for her extraordinary hospitality at Wagamama. She greeted us with a warm smile and went above and beyond to make sure we had everything we needed. She provided impeccable service and made us feel truly special. I highly recommend this location because of her.

The food wasn’t good as it normally is. We had chicken katsu curry (to takeaway) and the chicken was overcooked and the sauce was tasteless. Unfortunately it wasn’t up to their usual standards as we have eaten there before (and in other branches). We were very disappointed with our meals today. We are hoping that this will encourage some improvement.

The ambience is like any other Wagamama. The Saku Soba noodles with crispy shredded duck was sooo good. Had to cut down 2 stars because of the chicken Katsu curry. It was not at all upto the mark. Chicken Katsu curry was the best at wagamama but at this location it was not at all good. Customer service is okay okay.

Came here after a long flight and got the best service ever from Megan who got our order quickly and correct, so thank you very much. Will come back again!!!

Best service one of the best i ve in london fresh food quick service ION WAS THE ONE THAT SERVE ME TOP BOY !