Wagamama - Royal Festival Hall in Lambeth

Unfortunately a bad experience. You have overcharged me and have not responded to my email about this. How can you just take my money so brazenly? You won't see me again, no matter where in the world.

Food was amazing I had the pork ramen with udon noodles, Priscilla was my waitress she was amazing and very kind !

Great service from James thank you!! Didn’t realise service wasn’t included until after we paid otherwise would have given you a tip Helpful and attentive Much appreciated Can’t go wrong with Waga

The waiter is rude and doesn’t know the etiquette of customer service … the management should make aware of it or they will loose a customer !!! .i don’t recommend this restaurant ….

Amazing food amazing sttaf is my first time in it I really like it .dont hesitate to visit it

5 of us ordered different dishes. All of us were satisfied and happy with our choices. Good food overall although my hotpot was a tad salty for my taste but still good. Fresh juices were very nice as well. I would recommend a return trip

Lovely food as always but felt rather let down by the poor availability of wine . No white wine only blush available. Waitress explained that this was due to an upcoming change in menu . Service friendly and polite

Lovely food as always but felt rather let down by the poor availability of wine . No white wine only blush available. Waitress explained that this was due to an upcoming change in menu . Service friendly and polite

I had the pleasure of dining at Wagamama, we were 4 people and one dog, they give us an amazing table on the terrace and the service was nothing short of exceptional. From the moment we walked in, we were greeted with warm smiles and immediately made to feel welcome. The staff were attentive without being overbearing, and they seemed genuinely invested in ensuring we had a memorable experience. The timing was impeccable—our drinks arrived quickly, and the courses were perfectly paced. Every interaction with the team members felt personal and thoughtful; they were knowledgeable about the menu, offered insightful recommendations, and were happy to accommodate dietary restrictions without hesitation, we had Maria, an extraordinary manager that runs the place like not many. They control perfectly allergic situations, from the order till the efficiency on handling the food, cross contamination was present at all moments. What truly stood out was how seamless the service felt. Water glasses were always filled, plates cleared efficiently, and yet, the entire experience remained relaxed and unhurried. It’s rare to find a place where the service is as remarkable as the food, but Wagamama exceeded all expectations. Whether you’re celebrating a special occasion or simply enjoying a night out, the service at Wagamama will elevate your experience. Highly recommended!

My meal was amazing same with sides and drinks we ordered, the problem began when I asked where is my husbands meal after 30 minutes it turned out that the person who was taking our order forgot to put it through! He didn’t apologise he didn’t had any solutions for us either. Ignorance!

For the number of staff working the service was very poor. We were seated quickly and that was about it. Our server was lovely and probably one of the only people that looked to be working. We heard one staff member refuse to clear up an empty table, there were 7 staff just standing around the bar at one point and there were multiple dirty tables around us throughout our meal. We had to look around and get someone’s attention to order dessert and he seemed pissed off that we had asked him and not our assigned server (who was busy). Also saw several servers spraying table wipe right next to people who were still eating. Overall this was our worst experience at a Waga Mama and it was all based on service because the food was great. But what’s good food without good service. 🤷🏼‍♀️

Great Wagamama’s with a view of the Thames, great service from Faruqui who made a warm and welcoming atmosphere. Quick service and food arrived quick, thank you!

I visited this place a several times but today I was extremely surprised by the manager Iliyan who was serving us with such a professional attitude and behaviour! The place was busy as usual and he made it sure me and my boyfriend had everything on time ! I want to say a big thank you ! We had a wonderful evening! The food and cocktails was delicious as always!

We were a group of 8 and received a great service by Yash! Nice food and many options on the menu! Definitely a good option for a late dinner in the Waterloo area.

Nice restaurant, good food and great service by Yash.

Very very delicious!!!! It’s worth it🥰🥰🎉👋🏼

Wagamama is a go-to whenever i’m back in London!

I’ve not been to a Wagamama for a few years but if this place is a yardstick it has really gone down hill! The south Asian serving staff seem more interested in staring at customers than actually serving and our waitress has no idea on how to serve food! It’s simply thrown down at the end of the table and help yourself ! Appalling really. Katsu curry was decent … if you like sauce that tasted like it was microwaved from a tescos ready-meal 😂. Really enjoyed the chicken katsu - was crispy. First meal I’ve had when I don’t want to pay the service charge it was that bad!

The food is delicious and the service is quick 💨. The location is good 👍, near the London Eye.

Matthew did a great job. One point of feedback: please put instructions/pictures to show how to use automatic Dyson water faucet/dryer in the toilets. Far from intuitive. Other than top notch all round including the new app.

Excellent food, service and atmosphere. This was my first visit to a Wagamama. Very impressed. And pleasantly surprised at the reasonable price, for London. Highly recommend.

Lovely food but kinda meh service, don’t get me wrong the staff was really nice and friendly but they were extremely slow compared to other locations in London

A rede Wagamama é uma cadeia britânica de restaurantes de inspiração asiática, conhecida por seu ambiente descontraído e menu inovador que mistura elementos da culinária do Japão e de outras regiões da Ásia. Durante nossa visita, experimentamos dois pratos que nos deixaram com ótima impressão. O Teriyaki Chicken Donburi é uma combinação deliciosa de frango em molho teriyaki servido sobre arroz gohan, acompanhado de cenouras raladas, brotos de ervilha e cebolinha, e finalizado com sementes de gergelim e kimchi, que adicionam um toque picante e refrescante. Os Soba Noodle é um preparado com frango, camarão, pimentões, broto de feijão e cebola, gengibre em conserva, cebolas fritas crocantes e sementes de gergelim. Delicioso!

This was our last night out before heading home. We had eight people and everyone was happy! Reasonable prices and excellent food. Manager of this location is doing a stellar job.

Great atmosphere, great service by Yash and amazing food as always. Thanks

Not a great experience here, went for an anniversary meal with my wife and my food arrived almost 15 minutes before hers. Staff didn’t seem too bothered about it. We ended up eating separately! Ordered some table water which never arrived as well. On the plus side the food was delicious.

We have ordered in an easy and relaxed manner, no rush from the staff at all , Iliyan the manager and Saima our waiter were very helpful with my allergy , she is an amazing waiter making our stay very pleasant, answered my friend’s questions about the food ! The manager is an amazing person , ensuring we were well looked after . I have been asking him the name of the person who sitted us , he informed me that her name is Daday , the kindest person ever , although very busy she asked us how we are and had a chat until seated . Thank you for a memorable experience with you ! We will definitely be back !

For simple, quick Japanese can't go wrong. Everything was flavorful. Preference wise, the noodles were mainly soba and udon. Spice can be mild but not overwhelming. Dishes come with all the typical accoutrements. Service is quick and since this is under the arch, would suggest eating inside.

Superba esperienza con pranzo a base di ramen di pollo. Servizio rapido ed eccellente sin dal ricevimento sotto l’attenta e paziente supervisione del grande Kan!!!!!

Great Kan!!!! Thanks to him we tasted the best of what the place offers both in terms of accommodation and gastronomic offer. He followed us with extreme attention for the entire duration of the lunch, satisfying our every request. Excellent value for money.

Stopped in for lunch having heard of Wagamama a d we don't have it at home. Great service, the staff were polite and prompt and the food was delicious. I had Yaki Udon which was delicious with great flavours. The High Five juice was not too sweet and full of flavours. Glad we walked past, would definitely go again

Just had a great meal with excellent service from our waiter, James. My 7 year old niece said he is the nicest man in London.

This review is overdue! We have visited Wagamama Southbank several times, and the experience is always pleasant. It's a super kid-friendly restaurant with a great menu. The staff is well-trained, and it's clear they enjoy working there. During our last visit, which was the best so far, the staff did their best to accommodate us, but the restaurant manager, Mr. Iliyan, went above and beyond his professional duties to help us. My whole family and our guest would like to thank you for your kindness and professionalism! Highly recommended, especially when Iliyan is there!

Emil was great and super friendly

Ordered Gluten Free meal and two standard meals. Standard meals arrived, no GF meal. Family had ate their meal, still no GF meal. Husband asked where my meal was and was told it hadn’t been cooked yet as the needed to wash the cooking equipment and cook my meal separately. Chef was cooking other orders in preference to my GF meal. Eventually GF meal arrived. The meal was not charged for but I was made to feel very upset that by being celiac I was unable to enjoy a meal with my family. The manager gave the impression that by not charging for the meal that it made everything ok, but trust me it never as I was in tears at the table ruining my perfect family birthday day out.

This place was great, had a lovely meal, plus an extra plate of food cause they made an order wrong and my server (I dont remember his name) he handed it to me and said it was on the house. Never been happier in my life.

One person wrote “unforgettable dining experience”….its a Waggers, common. I can provide the following recommendations for people with young kids / families. The branch of Waggers gets packed as its prime tourist spot so recommend you avoid peak times. It’s pretty spacious inside for kids / buggies, so if you’re after a quick bite together with kid chaos then I would recommend here as had a good kids menu. Has lots of vegan choices if you’re looking for that.

Second time in the chain albeit different places that a main course didn’t show up. Rest of family had finished before I could get the attention of the waitress. Not packed, not over busy, not impressed. In the waitresses defence I got offered an immediate free course cooked extra quick. But not sure eating it was a good idea. It’s felt lacking in ingredients and if I’m sick I’ll report it. My days of looking forward to eating at the chain are over. It’s expensive for the level of care they take. They either need to sort out their ordering system or think about customers more.

We had to wait for our ramen for 45 minutes. The front Manager told us that the server had forgotten our order and that had nothing to do with him. Offered no apologies and was super rude. The name of the manager is Iliyan Naydenov

Its very busy branch, service was not as fast , food was good. Kids portion very generous. We had to wait while to get someone attention to pay. Overall good and will return there if I was in the area.

Thanks to Xhino and Ylian were amazing they guys and very helpful with everything. I will definitely come again soon

Came with husband and a friend. I ordered Pad Thai but without chicken. Husband's dish arrived after about 5 mins and was apparently quite nice but not very warm. About 10 mins after that, the other two dishes came. My Pad Thai arrived with chicken in it, so sent it back. It took at least another 10 mins. When it finally came, it was best described by our friend as "anaemic". There were herbs (oddly, mint was one) and garlic but apparently no other flavouring. Pale, tasteless prawns and noodles. I can honestly say a ready meal would have been tastier. I didn't have time to start again, so put some soy sauce and chilli oil on it, which made it edible, but a bit liquidy. We suspect that there is a forgotten stock of Pad Thai sauce in the back of a long forgotten cupboard (or that a staff member is selling it off as a sideline). For info (from a recipe) "Pad Thai Sauce is made with fish sauce, oyster sauce, brown sugar and tamarind".

Great service! Really friendly team - particular shout out to Saima, Muly and Tatianna who made us feel so welcomed and made our evening really special.

Excellent lunch once again in this Wagamama. Great staff (with a special thanx to the friendly manager who found a solution to a minor hiccup).

James is so great! Very nice and patient, it’s just the undo not really my type…

Love Wagamama! The Vegatsu is always great, same for the vegan Miso Caramel Ice Cream. The service was also great, everyone from the staff was very friendly and ready to help.

Super friendly service from Shriya and speedy tasty food.

Didn’t take any photos because we ate toooooo quickly. Sharmi is an actual angel. Thank you for making my mum and dad’s first ever Wagamama’s so lovely.

Ordered pad Thai noodles …. Taste was horrible … boiled noodles with oil n salt …. Onion skin was. Also served in the dish …. Complaint to the attendant but no change of dish …. Horrible service

I have food poisoning due to this establishment. Wagamama as a brand have seriously gone down hill, Quality, taste, portion size a variety of cost cutting measures really add and affirm why i believe this to be. Anyhow we thought we would give them another try as the last time we went ate out at one was the beginning of the year in Croydon and even then the food did not taste like it used to! I have always gotten the prawn fire cracker for the last 8 years it's my go to dish and what I used to return for.This time however, it tasted a little off. The rice seemed a little old and there was only 9 pieces of prawns that were not too big, the taste was very underwhelming and the dish just warm. I literally have fire breath and can handle spice and food being very hot temperature wise, from previous experience I could just tell this was not a freshly cooked dish, being hungry I ate it, however felt like something was up with it l. Low and behold 3 hours later and my belly was doing cartwheels and I was feeling nautioughous in the uber home. I can testify this the culprit as I have had this very dish over the years even having food after and drink and never felt like this. This time I only had thr PFCRACKER and still water and I'm literally on the toilet right now feeling so bad while I type this. I really don't usually do this and leave bad reviews but I truly believe this is due to the kitchen at this place Reat assured this has sealed the deal for Waggamama they have lost a cutomer for life! Thanks Kas

Had another delicious meal at Wagamama festival hall, served by the friendly and attentive Emil - hope to come back soon!

We went there on Saturday evening 21st, weather was great so we asked the man on the door if we can wait for a table on terrace, he replied “if you wanna seat outdoor then you can go to Strada and eat there!!!! Well I asked him where does he work for ? And I told him his company wouldn’t be happy to see you sending customers to the other restaurants, he replied “ well I m the best that s why they put me in charge with this role” Anyway I tried to ignore that behaviour and sit inside to dine, as my family were exhausted and just wanted to have a decent food. Toilets are dirty and the food quality is not as well as other Wagamama brunches!

Visited with a friend and a guest of ours today. Ordered chicken donburi.. It was so bland and dry.. we could see 4 or 5 tiny sliced pieces of chicken only and it was £15 plate.. if it was half the price I would understand.. rice was terrible as well.. we had to chuck the soy sauce bottle to make it eatable.. gyoza was nice though..never ever..

Thank you Ariana. We love your friendliness and kindness. To the next, Kisses

Busy restaurant on the colorful riverfront... Good food and Jeo was a sweet server.

The manager here is so so lovely

Our server kennasa was really kind and nice our food came on time there was another person with a black t-shirt blond hair Gucci rings smelled good he was amazing if I come back I again it would be because of them 🫶🏿👌🏿

Honestly such a lovely experience! Location is perfect & the cocktails were so good

Yesterday I visited with my wife and friend. We have ordered Few vegetarian dishes and it was delicious as usual. Food was served by Harshil and we spent almost 1 hour there and during this period his service was good. Thank you Harshil for this. Definitely we will visit again. 😘😘☺️☺️

Food was good, service was average.

Very nice and professional staff, allergens were taken care of by the restaurant manager who gave the order directly to the kitchen manager and the food was then delivered directly by the restaurant manager. Slightly moody atmosphere. Recommend.

Nice service by Harshil.The food was excellent as well. Will visit again..

Excellent food paired with excellent service from Saima and Tatiana!

Ignored by staff for 15 minutes while trying to collect an order. The order was sitting on a shelf to be collected but no staff member seemed to notice I was standing waiting in their collection area. Food was cold at handover and staff member didn't even offer to have the order remade. Food was tasty as usual.

Fantastic service, lovely team, smiles all round, had a great experience with Tatiana and Akin

Had to drop in Wagamama for twice in my 1 week in London, 1 at the Tower and the other one at Southbank, tried different dishes but the experiences were equally bad, too bland hot pot, too spicy ramen, too sweet fried rice.. this place seriously needs to improve their recipes. never Wagamama again, not recommend.

Asked for GF menu, Very rude staff no one would help left us for ages then we walked out .Dont normally wright reviews but this was my worst experience at a restaurant.

Our waitress Jeo was so lovely and made our experience great! Food was delicious as well

Saima & Molly were ace! Coming back just for Saima ;)

Jeo was lovely! Amazing customer service and very friendly :)

Our initial waitress got everything wrong. I ordered Gyoza’s and Noodles, both arrived cold and dry. I told the waitress it was inedible, all she said was, she hoped next time it will be better. I am not in a rush to come back!

Awesome service. Very good food. Chef Isabela is a sweetheart 😊

Food was good, service was good. Giving one star for trying to force me to sign up for promotional emails just to pay my bill with a QR code. Shameless scam. I should be able to pay without being forced onto a mailing list!

Thankyou to kind staff very attentive and polite I even forget my pack bag and the staff came after me and handed me and food comes on time.this wagamama is my favourite.

Deliciuos food. Got ramen, and green tea was free

I ordered the marinated chicken thighs coconut Kare… nice and filling for its price. Good price, and has plenty of ingredients in the bowl. However, I felt it was a bit too sour? Since it’s coconut, expected it to be sweet. Had also ordered two beef bao buns -very small for its price and not much beef filling inside, but it was really tasty But other than that, the service was top tier - They ask you straight away if you have any allergies or dietary restrictions - 5 star service and the atmosphere was decent. Sat outside - bear in mind it can be quite noisy as it is located underneath railway bridge. So if that’s not for you, go inside. They gave us free green tea and tap water! Plenty of clean toilets.

Thank you so much, Noman, for the great service you provided us tonight! We will definitely come back. Also, the beef brisket ramen was delicious.

This Wagamama had incredible service from Yash! He was very attentive. Food was brilliant as usual!

This Wagamama is great! Service was impeccable. Yash in particular was the perfect host. Deffo recommend <3

Luke was a great server! Really enjoyed my time here, made the start of my london travels super fun! Would definitely recommend this place. Very attentive!!!

I would not normally review a chain restaurant, but the staff deserves the praise. A friend and I wanted a quiet place to eat close to the theatre: the place looked quite full and we were about to go somewhere else, but the person at the door not only made sure to give us a table in the quieter room of the two but also asked his colleagues to lower the music. + My friend wanted her salmon well done and the waiter was so forthcoming as she ordered. We just stayed a little while, before the show started, but considering how busy the place was, the staff was so, so kind to accommodate us! It was really surprising: keep it up, you have a great team!

I was a patron here on Saturday evening. Apart from the guy on the door, who for some reason was really bothered about speaking to and dealing with customers, the staff couldn’t do enough, great service from them. Food was lovely, tasty, exactly what was ordered and speedy too. Thanks Southbank Waga!

All the staff, James our server and the manager were so friendly and keen to help, the food was amazing best wagamama I have been to....

Place that never fails and there is a lot of variety in the dishes and very fast service!!! They are friendly and everything is correct, the two I visited in London are in perfect condition!

I wanted to leave a review here for some of the staff serving on team here I would like to high light one of the severs called Yash, and two on the doors Kennasa and Aki. Yash showed exemplary, customer service and allways willing to go out his way for the customer Kennesa had a good sense of direction with the customers and management of table service Aki was under a lot of pressure but got everything sorted out

Got seated by Kennesa and Aki, very busy but they worked hard. Best waiting I've had anywhere from Yash too. Top lads

Hi please I think I left 2 rings on my table.. green rings please can you check if you found them!????

Always love the food at waga but the service here was really special. The staff were so accommodating with our toddler, it made the whole experience a lot more enjoyable for us as a family. Food was excellent as always, recommend the tofu raisukaree and the new vegan k-dogs.

Excellent service performed by James (11592), he was friendly and helpful and creative in bringing up a wonderful solution for us as a group. The food is very tastful, spiced well and original. We had a wonderful evening. Thanks James!

The food was amazing, atmosphere was great. We felt very welcome and well looked after. Piotr made our celebration extra special, thank you.

Food is good, service is good. Pnscilla Aeheampong is good. Very good totally.

Really good service provided by Priscilla here. She is really nice. Hope to see her here next time 😊

Very tasty dishes, excellent service!💕

Iliyan was one of the staff AKA best service very kind friendly AMAZING service again plus AMAZING restaurant

This location for Wagamama is just OK. The staff is never overly thrilled to wait on you. They get overwhelmed very easily. Tolerable as a solo traveler, but I would never bring my family here.

The food was so so good, Ilyan in particular provided excellent service. Thank you soooo much.

A very pleasant lunch with a fantastic service from Idris. Brilliant experience

Typical Wagamama, in super location. Friendly professional service. Tasty food. Great value. Well worth a visit.

Everything was perfect, the waiter Karthik was amazing as well as his Boss! We will definitely get back to this place!

Ordered food. Waited 30 minutes. The waitress forgot to place our order. Second waitress enters the scene. Gets us the drinks real fast: the no-jito was nothing like the picture on the menu. No mint, half a slice of lemon. Tasted just like a sugary sparkling drink. The tofu raisakuree (x2) had absolutely no sauce! The rise was dry. Disappointed, very. Will not go back.