Wagamama - Lakeside in Thurrock

I took my daughters here yesterday, we have been to other venues but Romford was by far one of the greatest- we ordered an array of starters and mains and all were cooked to perfection, the manager dealt with our allergies and kept us happy throughout making sure all service was ok. We will be back 😁

I always enjoy going to Wags at Romford. I've been a few times to other branches like the one at Stratford and didn't like the food. Thought I'll never go to Wags again! Tried the Romford branch when newly opened. Can't get enough of it! 👍🏽😋😻

Service was great, I've been to this branch only a handful of times for the usual katsu and it has always been a nice treat, quickly seated and attended to by staff. I will now have to cross it off as a recent visit gave us an upset stomach - enough for myself to take the next two days off and my wife to be sent to hospital and be put out of work for the week! Definitely caused by undercooked squid...I would suggest others to avoid any seafood here unless you're happy to take the risk.

We ordered delivery to find half an egg in one vegan dish, and fried bits of meat in another vegan dish. Absolutely awful and feels intentional.

Horrible service. Manager didn’t seem to have a clue what the dishes i ordered contained. As a serious nut allergen, I was told by the manager that the kare burosu ramen ‘may’ contain peanuts so i went forward in ordering it as i am fine with foods that may contain nuts. However after reading the very small leaflet left on the table, stated that due to the recent outbreak, this item had been declared to ‘CONTAIN nuts’. If i hadn’t seen the leaflet, I could have had an extreme allergic reaction and would’ve ended fatally. After addressing this with the manager, she still was trying to convince me that the dish only ‘may’ contain nuts when the leaflet clearly read otherwise. She was unsure about the whole thing, and also wasn’t confident in her answer when i asked if another dish contained alcohol. What kind of training is that? For a customer with a fatal nut allergy i felt extremely unsafe in this environment due to the poor communication with the manager. I have attached a picture of the leaflet (which she didn’t even show, it was hidden behind the chilli oil and cutlery). If you are a nut allergen i highly recommend you to never come here! stay safe guys.

Very good food as always. Really nice staff and atmosphere. Thanks!

Great food cooked from fresh, great waitressing from Emma who served us with a smile and answered any questions I needed answering x

fantastic food the soba was amazeballs

If I could give no stars I would. Went there for dinner 30/08/24, we'd been waiting a while and no one seemed to be taking our drinks or food order, so I beckoned the waiter that was serving the couple next to us and asked if he could take our drinks order. He mumbled some response of which I didn't hear and proceeded to take our order without muttering a word, he was so rude it felt uncomfortable. He then proceeded to chew his chewing gum and half spit it out and play with it with his teeth right in front of me. When I said "so you're just going to chew gum in my face" he accused me of disrespecting him!! I'm sorry have I gone mad or is this acceptable for a waiter to chew gum in my face and make me feel intimidated for asking him to take my order?! I've never known anything like it! I asked to speak to the manager and while he was trying to get her he continued to tell other staff and basically glare at me across the restaurant!! I mean WTH!! How was he employed? He continued with his sneering at me throughout the meal.... Why should I feel intimidated whilst having a meal? What the hell kind of a place is this!! Totally ruined a Friday night meal out with family!!

Customer service can be improved but otherwise just your standard Wagamama, cannot go very wrong with that!

Navin was 10/10 service Food good as always

I came to wagamama (nearly closing) I didn't expect them to serve us , But the Staff cintia was so approachive and was so helpful and communicative through the entire time and the food was splendid , And the atmosphere , the music was into the taste , Entirely I loved visiting wagamama.

Naveen is so friendly. Always great service from him!

I want to give it a 0 but I can’t! I’m sure we got an upset stomach from eating here. 3 people had the same issues. The portions were significantly smaller than other Wagamama Restaurants. I had 4 prawns in my dish, that’s not normal. My partner had 3 tofus pieces in hers. I won’t be having Wagamamas in a while.

Great atmosphere and good food and service. Been here twice now and the staff are very friendly and polite and welcoming. The food and drinks was served with a smile to me and my friend. I would come back again

I ordered food from the delivero app. It was packaged so badly that my soup spilled completely. The driver called the restaurant to deliver new soup. They never contacted me and I never received a new one. I'm very disappointed

Ordered a take away over the phone x3 chicken katsu curries and 1 pork shirodoshi. The 3 that ate katsu had sickness and diarohhea for 2 days. Complained to store and was informed that because no other diners were ill it wasn’t their food and gave me £20 gift voucher as goodwill gesture (also known as we won’t accept liability) so disappointing as we are weekly regulars and their handling of the case is disappointing and rather insulting and offensive!

The lady Cyncia has assisted us well and very friendly manner. Its good to have a laugh whilst being served good food. Ty

The food and service was amazing. We were served my Saji who was very lovely and welcoming. I love the Romford branch, will definitely be coming again soon!

Beef salad was horrible. The beef was chewy and the whole salad was dry.Service was very poor, took my daughter to the toilet after explaining to the staff where I was going and that we were coming back to finish our drinks. I got back to find that they had cleared our table and put the rest of my things to the side by the exit .I asked the staff who was clearing the table about our drinks and I was totally ignored. He just reached out and gave me my umbrella and walked away. Terrible service. I won’t be returning and won’t recommend.

I ordered take away a few moments ago.got home and found blonde hair in my ramen and hot pot.I was really disappointed and spent quite lots of money.

Love coming to wagamama. My favourite hot pot amongst a great selection of food and drinks.

Excellent food as fresh as can be…👌🏻 extensive food and drinks menu. Our waitress Lefki was happy and friendly, excellent service too, thank you. Family of 5 and all meals were delicious, we will definitely be back as there is so much healthy food to choose from.

I just had some food delivered from Wagamama and It was absolutely disgusting. Quite surprised because I have been in one of their restaurants and the food was delicious, nevertheless today experience was awful and it made me think twice about food delivery!!!

I visited here today with six others . Firstly , we ordered drinks and the smallest Pina colada was served to me , it costs approx £10 and was filled with ice , photo attached . Secondly , our food came out not together and we waited about 15 minutes before everyone’s food arrived . I had to ask for table water for the children and it sat on the bar area for a while and I had to tell a waitress to bring them over . The food is lovely , but the drinks need to be relooked in terms of glass sizes ! Dont order cocktails …. It almost comes in a shot glass!! I did enquire with the waitress and she stated this changed in May along with the food ?? I know this is untrue as I eat at Westfield Wagamamas monthly and the cocktail is served in a decent cocktail glass as the mocktails are served in there and they cost less??? Really disappointed and after spending over £120 today . Just wanted it to be the same experience as Westfield .

Really nice place to eat. Food is amazing. Staff are good. And I really like that they do not include service charge onto your bill by default. Amazing place ! Keep it up.

Our server Dasa (I think I spelt that right sorry if not!) was so lovely and made sure that we enjoyed our meal. Food was cooked perfectly and came out in a timely manner. Thank you!

Always good 💕 Amazing food and Cintia was lovely waitress! Definitely coming back! ✨️✨️

The service delivery was quite okay. The food too wasn't bad. Just that I was expecting to solid steak to devour, only to find shredded steak in the food. I think maybe I made a mistake with the order though. The whole Japanese cuisine is still confusing for me, I'm not going to lie. Maybe I'll order online next time with the pictures displayed on their website.

Very nice experience. Food was quick and tasty and service was polite and prompt without being overbearing. Thank you Cintia :)

Fresh, delicious food, friendly service. Thank you!

Jessica was awesome this evening (9:20pm to 9:45pm 11/04/24) She was very warm, friendly, pleasant, patient, accommodating and professional! Excellent customer service, an asset to your company :)

First time having delivery from Wagamama using the Deliveroo App. Food arrived quite quickly but hardly any dipping sauce with the chilli squid, no broth added to the brisket beef ramen making it very dry and restaurant sent us duck gyoza rather than hoisin pulled duck buns. Deliveroo will refund the cost of receiving the wrong item but nothing for the mistake on the two other dishes. More care needs to be taken when preparing orders for delivery.

Decided to have a spot of late lunch so came to Romford Wagga's. We were served by Rebecca who guided us amazingly through the menu as we are trying new healthy options rather than the dishes we would usually go for and I found chicken gochujang rice bowl with brown rice of course. It is delicious, I have found my new favourite!!

Am diabetic and was freezing cold I wanted a hot tea of ginger and lemon but it came with ginger syrup which is a no go for me our waitress offered to put fresh ginger not syrup in our tea which was very helpful and really refreshing tea

A nice looking & tidy restaurant with a decent atmosphere and varied menu. But dining experience was poor. They are clearly understaffed and having 4 different people serving contributed to a lack of continuity. The service was just too slow and in the end we had to leave without receiving a dessert we had paid for. Very disappointing.

It was nice and the food was good. It was very busy and due to the layout of the tables, the atmosphere is not as nice as some other restaurants.

Had a great meal with the family would definitely come back again. We had excellent service from our waiter Alex. Thanks

Sitting can be a little awkward at times when you go with family as their tables are a bit small. Food is good but for the price you pay I'd expect no less. Their staff is at times not well trained I feel as compared to some.ither establishments I have been to in the same area.

Pad Thai was disappointing. Bang bang cauliflower was great as well as the drinks, great service but pad Thai … the chicken didn’t taste good as well as lack of sauce and its taste ruined the dish …

For the first time visit to this establishment I was confused with the menu we was serviced amazingly by Jess she done wonderful job showing us the menu and highly recommending us what to get which was lovely. A* service by Jess. Decent food and a great first time experience.

Went there on Friday night, the was place busy, Amazing food 🥘 and incredible service, Sofi was great she looked after so helpful and friendly, nothing was too much trouble, thank you Sofi you were the star of the show.

This place will give you food poisoning. We absolutely hated the service, it seriously needs to be looked at. We both have been seriously sick and off work for 2 days since visiting Romford. Go to lakeside. We will avoid the cuisine altogether.

Excellent food and great service. We came when the place first opened and haven’t been back as it wasn’t great then. Now the food is excellent and servers are great. We dealt with Saji and it was 5 star service. Great place and great staff

I ordered for takeaway and found a small hair in my food. Called up the branch and they told me to email them for a refund, however it has been 4 weeks and I haven’t received a reply.

We used to drive from Romford to lakeside just for Wagamama, so was really happy when the Romford branch opened, however every visit we make to the Romford branch the service has been so terrible and there is always an issue. Tonight we visited for the last time. It took so long to have our orders taken, when the food came it was all wrong. Waited ages for the correct food to be made. We asked for cutlery and waited ages until I had to go upto the desk to ask again and by that time our food was cold. We asked for more drinks that never turned up. Made a complaint to the manager who did not apologise. The staff do not want to be there and have no clue what they're doing, they all need retraining. The food is not upto the standards of the lakeside wagamama or other branches I've visited. In future we will be driving to lakeside.

We went there on Sunday evening for dinner. The place was really good and has free parking on Sundays only. The food was good, and they took care as we had a kid with an allergy. Their service I felt is bit slow, starters came last on the table, and even we needed to ask a couple of times for water. Otherwise, all good and I definitely recommend this place.

came for a chill birthday dinner with a friend & our service from Rebecca was incredible 🤍

Food standard is good and served hot and the staff are very friendly.

It the first time we had visited a Wagamama. The food was lovely but what made our night was the lovely Waitress Ambra who served us, she was so welcoming & friendly. Very knowledgeable & helpful and took time to talk to us. We thought she was amazing and she’s a credit to your company!! We are in the hospitality business ourself and it’s very hard these days to find staff with a great personality- Will definitely be back soon !

Exactly what is expected from Wagamamas, very clean and tidy, efficient service and really good wholesome food.

I found the sticky ribs vegan alternative to have such a strange and unpleasant texture. It was like a chewing gum with barbecue flavour. It was recommended by staff otherwise I wouldn't have thought about ordering it. Very disappointing. My main meal also arrived 20min before my husband's. We ended up sharing my meal as I didn't want to eat on my own. I feel like the prices are not reasonable considering the poor service we encounter in almost every of their restaurants, regardless of what time of the day we go.

Tash served us. I hope I got the right girl. She had a Jamaican bangle on. She was lovely. I was there with my 4 kids and demanding wife. She got our complicated orders correct. No complaints for me.

Beautiful little wagamama here in romford shout out to my great server naveen made me feel right at home took our order perfectly showed how to use the online payment system and the food came out at a decent time! The udon noodle on the side came after we finished most of our food but that wasn't a problem once I asked about it the service was speedy to sort the issue out thank you very much to our host aswell didn't get her name but she was very welcoming and got us seated ASAP! Great experience defo coming again!!! Lovely view nice atmosphere was very happy

Fresh & tasty 😋 loved it! Highly recommend the pink gin

So a few new additions one being the Korean Hot Pot, spicy, and very nice, but surprisingly it doesn’t come with a side of steam rice, it really needs it, so ordered a side of rice extra, another new addition the Roti, perfectly made, but the advertising table mats show as 3 Roti, but you only get 2, very misleading advertising, maybe as there was a large bowl of katsu sauce it is meant to be 3, but way too much sauce for just two, any reason for it ? Service great as always, food fantastic, maybe a loyalty scheme could be introduced.

food was alright, however i was impressed with the food, noodles was bland and the gyozas was tasteless the only thing that made them taste of anything was the hoisin sauce, 3 of us ordered gyozas nothign turned up at the same time, super weird concept, wouldnt be back in a hurry

Good service.Reshma was a good server. We were new to wagamama and she made it easy for us to choose our food. Always checked as if everything is okay with us.

Came here unplanned because TGIF could not honour our booking. Got seated quickly. Really friendly staff. All food was hot and served up as per order. Minor gripe was a couple of dishes came after the others were finished and we planned to share some noodles with the Currys. No drama. They were busy and we never booked so can't grumble. Really nice food and good Japanese draught beers. Will defo return. Next level professional service compared to TGiF.

Conveniently located outside of the Brewery shopping centre. I have visited this Wagamama several times since it opened a few months ago and every time the food and service has been very good. I will certainly eat here again soon. The QR code to pay is also very convenient.

Brilliant just like all the Franchises around England. Enough staff great cooking I always go for firecracker chicken curry which is super hot and spicy and can blow your head off. They sell alcohol which goes very well with the food and for a social occasion. Will come here again when possible it seems very popular as well.

I love this restaurant 💖 Staff is usually chill and nice, the kitchen is open and visible and the vegetarian offer is better than most places and delicious.

Wagamama is an absolute treasure when it comes to serving soul-filling Ramen. Every visit to this restaurant leaves me not only satisfied but with a deep sense of comfort and contentment. Their Ramen dishes are a masterpiece of flavor and warmth. Service is very good, Staff are attentive and helpful.

Fantastic Nori, but shy on the prawns but love the sauce. Even better, they do Asahi beer on draught. Great place to sit by the lake and work.

Service a bit slow, none of our food came together but customer service was good and food was good no cross contamination nice atmosphere and good place to around Romford.

Went for a special celebratory lunch today and was blown away by the service (thank you Emma), the freshness of all the food, the taste and presentation. Awesome treatment of our 7yo; thank you for giving her a menu and asking her questions - most places don’t speak directly to the children. Thank you for your recommendations. Best meal and experience I’ve had in a restaurant for a long time!

Naveem kept coming over to make sure we was okay and went over and beyond keeping a eye on the tables really good service by him

we come here every week. we love the food and service here!

Special thanks to Naveen who has always been so kind and attentive. Keep up the good customer service.

Lovely lunch helped with recommendations from Emma. Great service & food! Will be coming back to The Brewery again 🙌

Food good but service poor. Kids lost patience with how slow the food was which meant parents didn’t have a break!

First time visiting Wagamama and really enjoyed it. Food was good, service was ok. Definately will come back!

Good service, and the team was very helpful to meet our needs :)!

Can I just say my server Stephanie was absolutely fantastic, she was so polite so kind I was very much impressed. Even the way she carries herself to other customers is just so amazing I will definitely be back and I hope she ends up serving me on my next visit, can I also add I was very much welcomed when I first walked into the restaurant which just made the experience here at Wagamama amazing. So impressed with her

Brewery wagamama is the first time to visit, though preparations were quite nice, but we were not quite impressed with service. Food came quite some time to come on tables, it was busy Friday evening for them though they were not looking short staffed. We had to ask 4 times for serving tap water, Food was served with very less sauce, so we asked for extra sauce which eventually came after asking 4 different servers just before we were about to finish our food. This Wagamama branch is quite close to me, near to vue cinema I frequent so I hope I get better experience at service next time as preparation were quite nice and I love wagamama in general. We had ordered firecraker tofu and raisukaree tofu, I enjoyed my raisukaree with good amount of vegetables in it.

Wagamamma as a chain continues to maintain consistency between its branches. This branch has great food and good service. It can be busy as one would imagine, but getting a table does not take too long. The long queue of delivery drivers is testament to a lot of local people agreeing as well.

Asked us to pay halfway through our meals and was being arrogant and rude towards us. I had to step outside for a phone call involving a family emergency while my friend remained inside. I was not long and hadn’t finished eating or drinking and they took it away by the time i came back in being rude to my friend asking where i had went. When i said i stepped outside for a minute they were being rude and judgemental about my situation. They were interrogating my friend about where i was when she remained at the table and hadn’t finished. I was disgusted at the way they treated her whilst i was gone for 3 minutes dealing with something important. They then insisted on replacing the food although i said leave it due to being astonished and disgusted at there service along with the close eye they was keeping on us, the whispering and dirty looks. They still replaced the food and then we paid and left. Awful experience

I love wagamamas and the atmosphere here is excellent. Only had to wait 3 or so minutes at peak time on a Saturday night!! Our server Naveen was so friendly and accommodating - always checked in on us and was lovely. Will definitely come back, never seizes to amaze me :)

naveen was great help and very useful . thanks naveen !

Food was lovely, very sweet and helpful waitress called Emma

Great food and great atmosphere always enjoying coming to this one. Excellent service by Naveen tonight 10/10 so polite and welcoming.

lovely food and atmosphere. customer service was the best. Navenby was attentive and soo polite. thank you Naveen!!

Fantastic service by Naveen. Was so polite and welcoming. Food was amazing, restaurant was full lovely atmosphere for a Friday night!

I can report that this branch serves up the good stuff, we usually choose Chelmsford but this one is on par in fact not been here since 2019 when I didn’t rate it too high, nice food, easy ordering, easy payment, the new dish of fried oyster mushrooms are superb. And a generous amount of pork belly in the ramen was noted, Photos, oyster mushrooms, teriyaki Donburi, and pork belly ramen, all superb.

The food was amazing and the service was excellent

Had an amazing time. Special thank you to Ethan was brilliant. The food was lovely would definitely recommend and will be back

Came to have dinner with work, and I am so glad we came, service was outstanding “Ethan” was so kind, definitely an asset to the company, will be back soon with my partner

Came here for a work dinner and had a wonderful meal as I always do at wagamama. Thanks so much to Ethan for making the experience even better

Ethan was great and very accommodating. The food is great and the service is quick and amazing! staff are all so lovely! we will definitely be back

Ordered takeaway salad, asked for no onions at all, as I’m allergic to it, and got salad full of onions. Disgusting.

Came here with a friend. Very friendly staff and tasty food! I Will be back!!

Excellent service from Naveen, very caring. Will definitely be visiting branch again soon as he was so welcoming. On a separate note Wagas keep changing their menu, I miss the old chocolate layer cake and the vegetarian beef bao buns. Bit annoying! Prices gone up again which isn’t great.

The ramen was bad even a 5£ from a shop is better

Service was a little slow however staff were very friendly, food was a decent price and the portions were huge.

On a visit with my family I inadvertently ordered the wrong type of noodles and thought that the restaurant had made a mistake. I thought i was ordering the dish that I normally do. The staff immediately arranged a replacement with the right noodles. I was apologetic when I realised that the mistake was mine. Well done and thank you

Was served by amazing waitress Rebecca who was very knowledgeable of the food and gave us amazing service, 10/10 will come again😁!

So i walked in for a takeaway on my way home with gifts and cake, the whole bday package on me. Didn't want to order online cause it was my partners birthday and i wanted to surprise him with Ramen, as thats his favourite. Well.... despite the fact that they knew it was for a birthday, ramen was MUSHY!!!. My daughter makes sometimes pot noodles,leave it out in the kitchen overnight, next day it is a pureee kind of thing. That was how the birthday Ramen looked and felt like. Called them the next day, tgey said they will get back to ne. Never happened. But whatever, they couldnt undo the dissapointment and embarassment anyways. Soooo... its maybe good when u sit in and they dont want u to send food back, but for takeaway, I would say AVOID!!!

The waitress was fantastic, a beautiful place , Japanese setting obviously, cool and calm. The food was fantastic!!

Good food, service, and atmosphere Will go back again for sure!

Overpriced food, food good but lacking something