Wagamama - Exeter in Exeter - Phone Number, Reservations, Reviews

What started as a negative experience turned into a very positive one. We visit this branch reasonably often and never have anything negative to say about it. However, the most recent time we went it took roughly 40 minutes to have our order taken before we were served. However, the chap who eventually served us (Rue) was an absolute delight when he did take our order. The food itself was, as always, lovely. Would definitely recommend.

firstly everyone loves waga’s food but don’t even get me started- there service here is fantastic. every member of staff that we interacted with was lovely and their customer service was impeccable. we were primarily served by dipa who was amazing and very attentive, give that girl a raise!

Tables sat very close felt claustrophobic

After waiting 15 minutes at the table to be offered any drinks, we were disappointed when told that the fryer was not working, so therefore they could not make any of the options that we were hoping to order, and that they didn’t know when this would be fixed. We completely understand that these things happen, but it would have been nice to have been told about the lack of availability before we were seated and had waited 15 minutes, so we could organise going elsewhere, which proved challenging on a busy Saturday evening.

Excellent food as always. Good service but there was a queue until they opened the garden.

I've always appreciated food doesn't always come out at the same time at Waga's, but 10 mins between when people can eat is unacceptable. On top of that, the place is absolutely filthy, windows, on top of lights etc, literally massive clumps of dust and spider webs just waiting to fall on your food. Can't say they can't see it as the lights hang at head height so the grime is right in their eyeline. I've paid plenty less and got plenty more elsewhere.

The staff & food was outstanding! Not only did what I think was one of the supervisors clean a table for us that we wanted to sit on, they also told us about the soul app but the WiFi was so bad that a sever called Natalia gave us her hotspot to connect, I thought that was above and beyond customer service and just pure kindness! She was absolutely amazing. All the staff are warm and welcoming. The food came within a reasonable amount of time and the new drink “Asahi” I highly recommend.

Really terrible !! Very average food and truly terrible service by young people that seemed oblivious and chatting amongst themselves . Extortionate and awful 😞

Ruel was amazing!! Lovely service from a lovely team, incredible food thoroughly enjoyed everything, thanks again to Ruel x

Food that makes you want to cry , it's soo good. I had the chicken katsu salad. Staff are always lovely, friendly, and efficient.

Can’t comment on the atmosphere as we did click and collect. We get wagamamas every road trip and this was sadly the first time they’ve really let the name down. The food was nowhere near the standard it usually is in other locations. The noodles were like flour, the veg was undercooked, the cheesecake was rancid. So many elements that were disappointing when you’re spending quite a bit of money which I’m happy to do for the regular food as it’s worth it. But this was just terrible. Will definitely be back to wagamamas but never this location again.

The food is incredible. I had a katsu curry which is always delicious. I'd recommend getting the green tea as it's free. We had Dipa as our server and she was very friendly. Would recommend.

We finally went to Wagamama. There is usually a queue outside so we don't bother and we go somewhere else. This time, we waited, and it was fairly worth it. The person who was serving us was really nice. We sat by the table where, with small space, join is another couple, which was a bit weird. We would prefer to sit by a separate table. We've been given menu when we were waiting outside so we made our minds . The food was presented and tasted really nice. I had main , cocktail and dessert. My partner had additionally bao buns as a starter, which he unfortunately didn't like . We were happy without our mains and drinks. One of the cheesecakes was unavailable at the time, so we needed to choose different. It was quite busy that day so it shouldn't come as a surprise. The food is not the cheapest once, but portions should be sufficient. Main was about 14 - 18 £ . Prices of drinks vary. My one was 9£ and my partners 7£. Desserts had similar prices, so about 6 to 8£. We definitely will go there again as there is plenty of choice on the menu, but it will be for a special occasion.

Always great! Amazing food and great for coeliacs!

ordered an extra sauce and did not arrive until after we left. Asked the waitress twice for the sauce and still didn’t get it. I’d be more understanding if it was busy but staff were stood there on there phones

Air bnb booking gone wrong turned into our best wagamama experience yet! We arrived to Wagamamas this evening expecting the usual service, tasty food and so on. We were welcomed in by a lovely male member of staff, looked after by andrew and the duty manager a huge credit to wagamamas! Brooke was personable, friendly and after asking if we had any further plans this evening my partner explained we were here by accident so making the most of it, she sent us off with bottles of cold water and some fantastic breakfast recommendations for the morning after asking her where was best! Thank you Brooke for some outstanding old fashioned customer service and to Andrew for lovely service during our meal!

To our surprise, Wagamamas did not meet our expectations from previous visits. First of all, there was a large queue outside of the building, even though many seats could be seen available. Secondly, the server which greeted us was passive aggressive towards our simple question about paying with a gift card. Thankfully, though, our main server, Ruben, was very welcoming and enthusiastic. However, this added no value to the quality of our food; despite the aesthetically pleasing presentation, the flavours did not work well and the appalling stench of one the ingredients put us off from the rest of our food, leaving us dissatisfied and feeling unwell. The cherry blossom lemonade was light and sweet which was nice but the same cannot be said for the tropical juice- which was seventy percent pulp. To add to all of this, the seating is slightly uncomfortable due to the cramped atmosphere created by the closeness of the tables, which mostly consist of benches where you are seated with other guests. Respectfully, we will not be returning.

The food was great, and the service was alright, although they took a long time to prepare my meal. Also, the prices are a bit high.

Rue made this visit. He was welcoming, friendly and attentive. We sat outside, as we had our dog with us. Lovely setting in the center of Exeter. Good food as always

40 minutes wait, food variously cold, overcooked, or undercooked. No apology or discount given. No one checked if the - finally - delivered food was actually satisfactory. Starters completely forgotten about. Kimchi so not exactly hard to get right! Normally love the place but really, really disappointed on this occasion. Not even that busy so not sure what the excuse would be. Would not recommend; you might have more luck at another branch, but management seems to have really dropped the ball the last couple of times.

Great experience and quick service and nanda was great

Great food, great service from a young man called Ben very welcoming and helped us decide what food we wanted.

Good food, srrvice wasnt bad but not as good as expected.

Great service and a fantastic menu!

Worst Wagama’s experience I’ve had unfortunately. Food came out at the most bizarre time despite an empty restaurant, most food cold and completely overpriced. Won’t be returning sadly.

Waited ages for a drink. Apparently, had run out of glasses. Asked for no prawns but told would be charged more for extra chicken, but not less for no prawns. Not sure how that works.

Amazing staff great food great location first time here definitely going back

First time in Wagamama. Great good. Will be back

There were 10 of us for evening food and told a table would be free in 15mins. It took a lot longer to find a table. It was also then challenging to get served food and for the drinks to come out which was after the food. Clearly understaffed for a busy restaurant. The food and drinks were good when we got it.

Everyone was so nice, our server Max was very kinda and helpful. Other members of staff that later helped us were also very friendly. The only downside I would say is how loud it is, with the acoustics of the building and the music it makes it very hard to hear if you are hearing impaired my grandmother did struggle a wee bit but I do not blame the staff at all dor that one

Very slow to be seated with plenty of space in restaurant. No meet or greet to warn of any delays and next to no one in front.

This place was amazing the food is just so delicious and it's a nice atmosphere im defenetly going hear again

Always reliable - lovely staff and delicious food.

really great vibe and good food. had lush service from sophie…she SLAYED! i had the steak soba and it was delish! can’t wait to come again

Great atmosphere, service and food

Food & staff great, look up to the ceiling and its filthy 😢

So i was expecting a lovely meal with my friend who has just come out from life changing surgery on her spinal column. However what we recived was atrocious service, our order was 1 hour late and we never recived the side dishes. it took 30 mins for us to recive our tap water and the cherry on the top was the long white hair we recived as topping on our main course. absolutley stunning

Normally, we love a wagamama date night. But the last few times we have been, we have been disappointed with the food. The staff are lovely friendly and helpful and the restaurant is clean. But the food has become bland, and tasteless, we were very surprised this time to have the yaki soba which was dry, overcooked and very bland and the chicken kastu curry and rice was quite tastless, the rice was overcooked and stodgy and the sauce was bland. By the time i had nearly eaten my meal by partners food hadn't even come out yet. The drinks were lovely but overpriced. It's a shame, but we will be eating elsewhere from now on. I'd they can't bring two different meals out at the same time then they need a new chef or a better kitchen. We may try again in a few months' time to see if anything has changed, but if not, then that's us done with wagamamas in Exeter now.

This place used to be excellent. I dont know what has changed but the last few times I have been, someone has finished their entire meal before the other person's is even bought out. I understand the staff say that food comes out at different times (and that has always been the case), but not 30 minutes between each dish. It is impossible to enjoy a meal with a friend here because you just end up watching each other eat meals- you never eat at the same time. It is just getting worse its disappointing. When food does eventually come it's nice but not hot enough.

I had the worst experience today, the food was cold and it hadn't been cooked at all? I have had the worst experience as I've said before!

Food is always cooked perfectly here and tastes amazing. Food heaven.

1st ever vist,food was very nice but takes awhile to get it. Worth the wait,def go back again.

Excellent food great service and great value

I love Wagamamas. The food is excellent, menu always fresh. Staff always attentive, if not always on the ball. However, who came up with the idea to serve the food as it comes? 3 people dining, 3 starters, 3 mains simples. Our server did remind us that, as it was cooked on different stations, it would come out at different times - OK. What I wasn’t expecting was one of the mains to be delivered before the starters. Each of the starters came out individually with 10 minutes between each plate. Another wait before one of the other mains turned up, first one going cold so half eaten at this point. According to our server, it was the dumplings fault, but they would be ready in 2 minutes. So the third main turned up as the first one was being finished - so we all sat until that plate was finished. Not sure where the saving is in time. Very frustrating and not particularly social dining. But the restaurant is full, so why would they care?

It’s really loud in there so nothing you can do about that, but the food is shocking. Sides come in the same dishes as dipping sauces you barely get any kimchi. I got bao buns were so bad, barely got any meat in the brisket and then for the pork belly had to send it back because I got more apple that the pork. The fried prawn was so bland I can’t put it into words. Don’t recommended the place, waiters rarely come to your table had to wait 15 mins before ordering and when I tried to send back the bao bun there was no one who came for another 10 mins.

What happened Wagamama? You used to be a staple in Exeter but now I can honestly say I’ll never return. No Asahi on top or in bottles today, which is fine as I just had a soft drink, but the 40min wait for food is just not acceptable, especially when there was no pre-warning of any delay. Fiancé had her meal and had eaten it all before any sign of my order, eventually got bored of waiting so asked for the bill and left. Staff all very pleasant but can’t help but feel there should have been a pre-warning regarding delays. Seems if you order anything other than a Katsu Curry you’re in for a long wait!

I’ve dined in many Wagamamas and not any were as busy as this one, yet the food got served hot and quickly. I also want to point out that the service was very friendly. I have never tried their spicy margarita before but I was pleasantly surprised! I’d recommend it if you fancy an alcoholic drink.

We visited the Exeter restaurant on 2nd March. It was busy, but we had to remind staff for drinks and when they arrived me tea was not hot. In my opinion, the drinks had been sat on the side. My young daughter's meal (child) arrived significantly later than the other adult meals, and my meal still had not arrived when three of the adults had finished. I asked for the food to be cancelled, shortly after which the food appeared. In my opinion, just like the drinks, the food had been sat on the side. Overall, the kitchen, bar and table staff were not communicating.

Spent 25£ for delivery for pork ramen with extra pork, got 3 tiny pork pieces and it was cold, and I was waiting for 2 hours :( .

Went for lunch with a friend around 15:30 on a sunday, almost full house. We got seated and only 20min after did someone asked us what we would like to order, this is after the waitress in our section took orders from 4 different tables that arrived after us and decided to bluntly ignore us… our orders were taken by the waitress in the section next to ours after we tried to get her attention the first time. Honestly pretty disappointed with the overall service. The tap water arrived after the main dishes and a lot of helpless begging for the staffs attention, when we finally got it we were answered back with attitude. The cherry on top of the cake tho was how the starters came at the same time as dessert should. Review on some of the dishes ordered: gochujang rice bowl: 1/5 no gochujang found in said dish katsu curry: 3.5/5 lacks a bit of overall flavour pulled pork gyosas: 3/5 more like pork pâté Felt like this restaurant is whitewashed asian inspired food, just lacks any type of authenticity. In this whole experience only grateful for the lovely waitress from the section next to us. Thank you:)

Even with a big que we were only outside for 5 minutes. Maddy was very helpfull as I didn't have a clue what what I was looking at. Very good very nice.

Such an excellent experience. Our waiter Dylan was really helpful when ordering and attentive. Delicious food! Best chain experience ever.

I've not been for years food was awesome and I thought the menu was really well thought out! Dillon the guy who looked after us deserves a mention the place was rammed on a Wednesday and he smashed it and still had time to for the niceties! What a great chap! We will defo not leave it so long next time!

food as always top,customer service awesome chilli squid rocks

You can’t go wrong with wagamama. Food arrived fast and it was delicious ❤️

Like the food. Friendly helpful waiter guy from Liverpool. Drinks are a bit expensive. Lots of choice.

One of our go to places for Exeter. This time had an issue with one of our meals and ran out of time. Our lovely server and manager really accommodating and made it a take out for me and knocked something off the bill. Super service 👌 👏 Thanks and see you again soon 😊

Delicious food, nice service, I recommend it to everyone

Went late and had a bloody gorgeous meal, and the service was impeccable! thanks again :)

A genuine Japanese/Asian cuisine restaurant with a wide variety of dishes, excluding sushi.

Great food as always and friendly staff. Been a couple times now and the only complaint would be that the drinks are always slow to come out, apart from that, class as always :)

Delicious Food!!! :) Great to all get together!!! :) Great Service Too!!! :)

Always great food and lovely service from the very friendly staff. Thank you

I had my first dining experience at Wagamama's last night with friends and it was thoroughly impressive. The food quality stood out remarkably. The flavours in each dish were vibrant and well-balanced, making it an ideal spot for both aficionados and newcomers to Japanese cuisine. I tried the chicken, which was cooked to perfection, and a side dish that complemented the main course beautifully. The highlight, however, was the katsu curry. Not only was it delicious, but the portions were also generously sized – a trend I noticed across all our orders. Wagamama's also caters well to different spice tolerances. The regular curry was flavourful without being overly spicy, and they offer options to add extra heat for those who prefer it. The service was unique in that the dishes were served as soon as they were ready, resulting in staggered arrivals at our table. This might be unusual for some, but it certainly didn't detract from our overall experience. The restaurant's cleanliness was evident, though an oddly slippery floor was a notable exception. It seemed more like a consequence of some cleaning agent rather than a lack of hygiene. Despite this minor hiccup, the dining experience was fantastic. I would definitely recommend Wagamama's for anyone looking for great quality Japanese food with ample portions in a clean and welcoming environment.

We went with 2 fussy children but was so surprised with the menu and they loved it! Not too long a wait on a busy Saturday evening.

Benny Boy was a Fantastic server was so lovely

Нормальная еда, большое порции. Ожидание долгое, шумно и некуда повесить куртки

Very good food and very good service we enjoyed it 😊🍲

Excellent service from all who made it happen. Really tasty food and drinks, very busy. We had a really nice lunch

Disappointed that half the meal ordered was missing but as it came from deliveroo I can’t request replacement items . Ramen was dry as a consequence as two soups/ sauces missing. Refund is ‘ok’ but not to replace it is disappointing, Wagamama is not cheap and this was a treat after an extremely hard few days. People packing for delivery drivers need to be more careful. It’s not fair to disrespect customers because they know we can’t come back to the restaurant to complain and have to do it via the delivery company

Ramen is good but the duck rice is too sweet for me. Service is fine too. I would go on Sunday night rather than Saturday because Saturday would be crowded.

Overall really great experience, was loud and bit cramped waiting to be seated.

food is amazing but Mary is the rudest server I have ever encountered - she yelled at me for a simple request to take the chilli oil off a dish. put me off exeter wagamamas

Very busy,messed up our order,but food really good

Comfortably mediocre. Lovely staff and predictable, un exciting food. As consistent as it is uninspiring. The full chain experience.

First time of going and I wasn't disappointed food was great, had the beef brisket Ramon noodles and it really fills you up

Liv is a very hospitable host x

Food was great typical fashioned wagamamas service was lack luster could of done with abit of oomph.

Absolutely delicious food and lovely atmosphere, but let down by poor, inefficient, unprofessional service, this needs improvement!

Ordered a donburi, to be told after 25+ minutes (after my wife had recieved her main) there was a delay on donburis due to people ordering more hot food? No idea on the logic of that one as i believe it's a restaurant. The donburi never turned up and we gave up waiting after my wife had completely eaten her food and the table next to us getting all of theirs too, including a donburi. Had 3 separate people come to me asking if I was waiting for food, but none of them returned to the table to give any update. We eventually just left. Massively disappointed from a service standpoint and will very carefully consider before returning again. The food we did get was probably the best part of the whole experience, can't say I've ever been to a restaurant before and left having to go and get dinner afterwards, bit of a joke.

Lovely atmosphere, Rue our waiter was brilliant as always, food is very good

The food was alright though some dishes were a bit disappointing. Service was a bit of a mix and some dishes were quickly received whereas others we had to wait for a long while for. It was very busy and load and hence ambience wasn’t great.

The ramen is not really ramen, how can you call a ramen without a soup? Less than 0 rate for me

10/10 food, 10/10 service. Came at an extremely busy time and still got served very quickly and excellently by an amazing new server called Dylan. Had the Chicken Katsu Curry, Ginger no Mojito, Green Tea (Free) and the White Chocolate n Ginger Cheesecake which was all excellent. Very much recommend.

Can't comment on food or atmosphere as I didn't stay I arrived today & was seated very promptly, I was told to scan the QR code when I wanted to pay. Browsed the menus, then decided what I'd like. Tried to get numerous staff attention who were standing around talking & I was ignored for 10 minutes With this disgusting attitude i got up & left. Took myself to another well know noodle restaurant were the service & food was amazing You should maybe take a leaf out of their book about how to serve customers.

It's ok You get the district impression the staff would prefer you used the app to order and pay rather than disturb their socialising.

Solid 4/5. The food can be hit and miss but mostly a hit. The atmosphere is always lively and the staff are nice

Food is the same good quality it has been for years. Price has risen but nothing different to other places. Service is adequate, staff are friendly, food can come out at different times. Good to bring kids along to as well.

Love Wagamamas, great food and service

Food was fantastic. Expect a wait outside until a table becomes free.... the food is that good. Staff were super helpful. Room was very loud... might be an problem for those with sensory issues. Also not very wheelchair friendly as it's cramped and super busy.

Great food served quickly with good explanations of the food and how the process works

Despite the long queues trailing down the street, food was OK and staff couldn’t keep up with the orders coming through. So loud that it’s probably not supportive for the staff’s well being (and long term hearing!) to be working there.

We took our son who is autistic, for lunch as it's his favourite place. It was much busier than usual and he was really overwhelmed by the noise. The staff were so understanding and let us move tables to outside. They were really attentive and seemed to really get his needs, even asking if we would the sauce for his ice cream to be served on the side. They had loads of time for his questions. They made a visit which was turning into a nightmare into really positive experience.

Well!! I went to Wagamama in Bath...seems like a hundred years ago....but didn't enjoy it and have never been back. But now I am so glad I did. This time in chilled out Exeter. And I absolutely loved it !! My Yaki soba was delicious and the small dishes were sooo tasty too. It comes at a price though because it is expensive and the chicken and prawn was difficult to find. Nice atmosphere not particularly relaxing as we could see 8 chefs slaving away in close proximity. That's probably why it's expensive. Nice Isahi beer...again pricey at £6.50 a bottle. Friendly service and all in all a super time....

The staff are always happy to assist moving benches and seats for wheelchair users, the tables are high but they have lower ones if required. Food is always delicious and it's easy to order via the app or via staff. Children's food choices are really great, varied and ample!

food lovely, however we were served by Davide and he hardly spoke, was rude, rolled his eyes and messed up our order making us feel a bit uncomfortable.

Wagamama Exeter you are blinking brilliant!!! Atmosphere throughout the restaurant was buzzing with food excitement, happy faces on every table. Food...out of this umami world!! The glow on peoples faces when plates and bowls land in front of them, the food smiles were wonderful to see. Service never stopped a second. Everyone on the floor and kitchen moving and working together, even with smiles. Hats off to you all. Great tables checks, nice chat with the duty manager on the door, and the floor team were all engaged and doing what they should do best. Highly recommend. This is what we were born to enjoy. Deffo worth the 10 minute wait in the que. Belly now full of waga umami yummyness.

It was amazing, the atmosphere and the food was delicious also our waiter Harvey was so kind :D we would 100% visit again!

Kind of a weird experience to be honest. Went with my mum (been there before a year prior), she doesn’t like this kind of cuisine but usually she will have a beer whilst I eat this treat on a rare occasion. We don’t have a Wagamama where we live so this is a real treat. Kinda special for us. Upon entry we mentioned to staff, only one out of 2 of us would be eating. My mum would have one beer whilst I eat my meal. We got told we had to buy 2 mains or 1 main and 2 starters otherwise she wouldn’t be allowed an alcoholic drink (my mum is 56 years of age). We were both genuinely surprised as a year prior we had no problem. The staff member explained it was due to their license otherwise she wouldn’t be able to drink a beer. Basically in a nutshell I had to over order so my mum could have one beer. I said to my mum we could just go. But my mum knew how much it meant to me we stayed. Food was lovely but atmosphere was quite awkward to say the least. I did ask upon entry if I could have leftovers as a takeaway as I had to order more than one person. I was told that was fine. Anyways I asked for it when I finished my meal and the staff member brought out the boxes and I had to scoop the food into the trays myself at the table which felt quite demeaning to be honest. I asked upon leaving to have a bag as none was offered. On the plus side, I had so much food left, that I genuinely gave my leftovers to a homeless lady outside m&s.

Worst experience of my life , they forgot our meals! We are very disappointed we were expecting much better from such a well known restaurant chain!