Wagamama Brindley Place in Birmingham

If you want decent service, I recommend trying the Wagamama branch in the Bullring as the service is so much better. The team is friendly and deliver a service with a smile, but they also come over to check everything is OK with your meal, whereas at Brindley Place, you don't get any of that. We were a group of 4 and thought we'd try this branch, but none of us were impressed. We were told the food came out fresh so our meals would be given to us at different times, but we were surprised at how cold the food was, considering it was supposed to be freshly cooked. Out of the 4 meals we ordered, 3 of them were cold. Our drinks also took a very long time to get to us. The staff weren't rude towards us, but they came across as miserable, especially the guy taking our bill. Not one of them came over to us after we were given our food, so whenever he needed something, we had to keep trying to get their attention. We won't be coming back to this branch again, but I do recommend trying the branch in the Bullring for a better service and atmosphere.

The food is very tasty and fresh, staffs are very friendly specially Adam.

Me and my bf love it here, i just hate when they put you on a table full of people when there’s plenty free, makes it feel a lot less private/intimate. :( womp womp

This is the only bad review I've ever felt the need to post. Stopped in for lunch and this was up there with potentially the worst meal I've had, with the exception of a couple of dodgy kebabs at 3am. Gyoza that were dropped into a deep fat fryer rather than pan fried, which had them resembling a deep fried pasty. A Katsu curry with a curry sauce that hadn't been cooked out leaving it powdery and lacking any flavour. Pickled ginger with too much salt in the pickling liquid (I'm unsure if this is done on-site or from "HQ") A chicken teriyaki soba which was shocking, firstly it arrived about 15/20 minutes after my partners, when it arrived the chicken resembled something akin to an attempt my 9 year old niece would've produced, an exceptionally dry, thin, but somehow cold chicken breast that had no teriyaki sauce on it. We told the member of the wait staff, who at first suggested it was just the cut of the meat but then offered to have another portion of chicken made. We took them up on the offer and the result was the same, I didn't eat it. Also, the noodles which were served were standard egg noodles, instead of the soba noodles which were ordered. I didn't bother saying anything at this point and just ate the noodles served due to not wanting to wait or have the chef cooking me something after I could hear him moaning about my complaint loudly from the kitchen. Finally, after the meal myself and partner have had bouts nausea and frequent bathroom breaks, with hers being far worse. Likely on account that she ate the chicken served whereas I didn't. It is genuinely baffling how in a chain restaurant like Wagamama's, where most of the food will be prepared either in a central kitchen or to an exacting recipe from corporate (likely with the same suppliers nationwide) can go so wrong. The only saving grace of the meal was the member of the waitstaff who helped us, a young man who removed my food from the bill.

I have been to Wagamama at Brindley Place about once a month for the last few years. Because I know what I like, and its always of good quality, I have generally gotten the same thing every time - Teriyaki Soba w/ Steak and a large bottle of Asahi. Today when I arrived the server Thomas, who had served me several times before, knew what I was going to order before I did, even able to to pre-empt my request to get the Soba without Coriander. Wonderful service! Wagamama Brindley Place is always a good time, I visit to spend some time away from the office and relax with some great food and a podcast. The new hot honey chicken pieces are also delicious and highly recommended! I shall not stop going anytime soon.

We waited over an hour for food. Never again.

We had a lovely meal at Wagamama last night. Food was delish when it came, server was lovely and very attentive, she clocked that one of our dishes hadn’t arrived so went and got it and stood at the hatch till it did come, food didn’t come together so it felt a little haphazard, but what did come was lovely other than the food being a bit all over the place it was a nice meal and good night out. The whole meal with 3 drinks was £63

Amazing server , came over straight away. Very Friendly and amazing attitude. I had the vegan sweet 'chicken'-firecracker.

Terrible service from the beginning, waited for what felt like an eternity to be seated in a group of 6 yet was seated at a table for 4 and even then would of been a tight squeeze, then we went back and fourth from server Rosie and Lauren all the way up to Amrit, after we finally moved ourselves to a suitable table we had little to no contact with any staff, as well as a few members of our party noticing that staff making small remarks and gestures behind our back as we left, definitely would not go here again after what felt like a visit to the comical Karens diner

Customer service DOES NOT EXIST with Brindley Place Wagamamas. We waited 25 minutes to be sat down and whilst waiting nobody spoke to us. We were a reserved table of 6 and the waitress ROSIE clearly didn’t care about her job, she was rude and senseless to us. When we were FINALLY sat down we were placed at a table for 4!!!! Whilst there was an empty table for 6 with nobody sat at it. ROSIE then proceeded to place a couple and a table for four at said table for 6. This really upset us as ROSIE didn’t even apologise to us and when we asked for another table she simply walked off. When we spoke to LAUREN the manager we were then told that the couple that were sat AFTER us at said table for 6 were regulars and neither LAUREN or ROSIE apologised to us. In fact ROSIE persisted to seat other people at 6 seater tables purely out of pettiness until we decided to move ourselves to one. Nobody came and asked us how our food was and apart from AMRIT who seemed much more with it and helpful, we were treated with cold responses. I personally don’t see how one cannot count to 6. However, be that as it may, the service that we were given was the worst customer service I have EVER received. Just basic lack of common sense and people skills. It’s frustrating when we’d made every possible effort to have a nice and enjoyable evening and we’re treated rudely when I’d never treat someone with the same disrespect we were treated with.

Brindley Place Wagamama has redefined what it means to offer no customer service. We were forced to wait 25 minutes before being seated, all the while completely ignored by staff. Despite having a reserved table for six, we were met with the abysmal attitude of Rosie, a waitress who clearly couldn’t care less about her job, let alone basic decency.

We had a reservation for six, yet we were left standing for 25 minutes without a single staff member acknowledging us. Not a greeting, not an update—nothing. The waitress, ROSIE, seemed completely uninterested in doing her job and treated us with outright rudeness. When we were finally seated, it was at a table meant for four people, even though there was a completely empty table for six right there. And to make things even more infuriating, ROSIE then gave that larger table to a couple and another group of four—people who arrived after us. What made this worse was the total lack of basic decency. When we pointed out the issue, ROSIE didn’t even apologize—she just walked away as if we weren’t worth her time. When we asked to speak to a manager, LAUREN, we were basically told that the other guests got priority because they were "regulars." Regulars or not, how is it acceptable to treat customers this way? The sheer lack of professionalism, common sense, and basic courtesy was shocking. This was, without a doubt, the worst service I have ever received at a restaurant.

Customer service at Brindley Place Wagamama is nonexistent—a complete disgrace. From the moment we arrived, we were ignored. We waited a staggering 25 minutes to be seated, despite having a reservation for six people. Not a single staff member acknowledged us during that time. When we were finally seated, we were inexplicably crammed into a table meant for four, while a perfectly suitable table for six sat empty right next to us. Enter Rosie, the waitress who clearly despises her job. She was rude, dismissive, and utterly incompetent. Rather than correcting her obvious mistake, she deliberately sat a couple and a group of four at the six-person table instead. No apology, no explanation—just blatant disregard for us as customers. When we tried to raise the issue, Rosie walked off without a word. Unbelievable. Speaking to Lauren, the so-called manager, only made things worse. She informed us that the couple who took our table were regulars—as if that somehow justified treating us like second-class citizens. Neither Lauren nor Rosie had the decency to apologize for their complete lack of professionalism. I struggle to understand how an employee at a restaurant can’t count to six, but perhaps Rosie was simply too tired to care. Regardless, the treatment we received was nothing short of disgraceful—easily the worst customer service I have ever experienced. The sheer lack of common sense, courtesy, and basic people skills displayed by the staff ruined what should have been an enjoyable evening. We made every effort to be polite and reasonable, yet were met with sheer rudeness and incompetence. Wagamama Brindley Place should be ashamed.

Customer service is completely non-existent at the Brindley Place Wagamama. We waited 25 minutes to be seated, and during that entire time, not a single member of staff acknowledged us, especially when the table we were finally sat down at was empty all that time. We had a reservation for a table of six, yet the waitress, Rosie, seemed entirely indifferent to her job; she was rude, dismissive, and showed no regard for us as customers ans not even a smile on her face when she greeted us. When we were finally seated, we were inexplicably placed at a table for four, despite there being an empty six-seater table available. To make matters worse, Rosie then seated a couple and another group of four at that six-seater table – both of whom arrived after us. There was no apology or explanation when we questioned this; Rosie simply walked away. We raised our concerns with Lauren, the manager, who told us that the couple who had been seated at the larger table were “regulars.” Neither Lauren nor Rosie acknowledged the poor treatment we had received, let alone apologized for it. In fact, Rosie continued to seat other diners at six-seater tables while we were left struggling at a table too small for our group. Eventually, we took it upon ourselves to move to an appropriately sized table. Throughout the entire meal, nobody came to check on us or ask if our food was okay. The only person who showed any competence or consideration was Amrit, who seemed much more attentive and helpful than the rest of the team. We weren’t even asked about desserts or anything after our initial order. Plus, my chilli ramen arrived without any chillies. This summed up the overall lack of attention and care we experienced during our visit. I genuinely can’t comprehend how such basic mistakes were made. We did everything we could to plan for an enjoyable evening, only to be met with rudeness, disorganization, and a complete lack of customer service. It’s disheartening to be treated with such disrespect when we would never behave the same way toward others. We even saw them talking about us behind our backs after we complained! Just disrespectful!

Was not good as everyone makes out averge maybe got there on a bad day

Muy poco personal; la administración necesita invertir en más personal. Muy largo tiempo de espera para una mesa (aunque esto no se aclaró cuando llegamos a la puerta). Los pedidos de Deliveroo etc. parecen tener prioridad.

Always enjoy our show trips to Brum especially when we got to this Wagamama restaurant. Lovely food, good atmosphere and good service. Gluten free menu available for Coeliacs.

What a letdown. The place itself felt more like a prison canteen than a restaurant —completely lacking in atmosphere. We tried the food, and it was so bland it felt like no effort had gone into it at all. For the money we spent, we expected so much more. It seems like they’re focused on wanna be a cultural cuisine rather than quality. Wouldn’t try ever again wagamama, don’t get the whole hype.

Nice views, delicious ramen, acceptable price. All good

Visité por mi cuenta y recibí una cálida bienvenida. He estado en diferentes Wagamama's antes y, como de costumbre, elegí el petardo de tofu con una gran copa de vino tinto. Fue absolutamente delicioso y disfruté de todo y el personal era amable.

First time visitor and won't be the last. Super tasty fresh food

Very rude member of staff named ‘Ali’ he was very hostile and made it uncomfortable for each member of our group. Very frustrating, especially when you come in for kind service and food. Will not be coming to this Wagamamas again.

Nice spot by the canal, windows overlooking. Well-spaced out. Elevator. Servers are very nice and accommodating. Possibly found a nice returning spot in Brindley for me. Wagamama food's always good but my choice here will always be a udon in vegetable broth with tofu and mushrooms (no other veggies). I don't often eat out but when I do this is one of my choice spots.

Había ido a disfrutar de una buena comida yo solo y la experiencia fue excepcional. No suelo dar propinas, pero mi camarero Adam era extremadamente profesional, carismático y muy bueno en lo que hace, así que sentí que era bien merecido. Recomiendo encarecidamente este Wagamama en comparación con los otros en Birmingham. Excelente servicio y la comida llegó rápido.

OK, I'm going to start with the staff. I have a peanut allergy, and the staff were visibly nervous handling my families food. They told me that an incident had recently occurred where something had gotten contaminated with peanuts and someone was ill as a result. However, despite their obvious nervousness, they were excellent. The girl who took over our order was lovely, and the poor lad who accidently put one of our bowls on another table was so worried. They were all brilliant and the food was as good as you expect. The battered mushrooms were just superb. We will happily use them again.

Very good and friendly staff. A lot of vegan options.

I LOVE THE BRUNCH. Açai bowl INCREDIBLE. Amazing and kind staff!

Brunch is lovely, great options and great service.

Went to the Wagamama's at Brindley place for lunch. Excellent service with a great ambience and great food.

Tried another Wagamama out this weekend. This time in Birmingham. Food was great and served quickly. The restaurant was quiet. The only complaint is that we ordered edamame with salt, and they came covered in fine table salt as opposed to flake sea salt. That was a first for me.

The staff, Steph and Barney were very personable, in assisting you with your preference of seating, helping customise/ add products through to the whole visit experience, salute to back of house and maintenance team too. I had a good visit after over 5 years. Good loyalty program too, though staff is the real backbone of this place. Thank you! All the best Ali

Friendly staff, great food, quick service, couldn't fault my visit.

I was served by Isabelle today! Food and service was a 10/10, will definitely be back again :)

Comí aquí con un par de amigos el fin de semana pasado, ya que estábamos planeando comer en la ciudad, pero no había reservado en ningún lugar. Solo había ido a Wagamama’s en 3 ocasiones antes de esta visita, así que todavía no he explorado el menú tanto como me gustaría, en esta ocasión elegí la soba de saku saku de pato crujiente rallado que estaba muy buena. He encontrado que la comida siempre es bastante llena aquí, pero no barato. He mencionado esto en una reseña para otro Wagamamas que he visitado, y sé que es todo su ethos, pero realmente no me gusta cómo sale tu comida en diferentes momentos - en esta ocasión creo que esperé alrededor de 10 minutos para mi comida después de que mis amigos habían recibido la suya, esto básicamente significa que estás sentado allí por algún tiempo solo viendo a otras personas comer, lo que no es una experiencia divertida. Sé que Wagamamas no cambiará esto, pero vale la pena señalarlo.

I order for take away, Jack thank you your recommendation! I love it!!!

For those who like Asian food, this is an excellent option! There are several restaurants in the city.

The food and service was excellent. Aid was really attentive she realised that my daughters dish was incorrect when it was delivered to the table. Brilliant we will be back.Thank you

Ubicación perfecta para una noche y justo al lado de la arena también. Tuve una cena encantadora aquí con mi hermano antes de Treinta Segundos a Marte en la arena. Nuestro servidor Barney era súper encantador y muy servicial : ) !

Upstairs Wagamama branch, nice and clean. Food is like any other Wagamamas. Staff are friendly, however was short change which was little down side otherwise would have been a 5 stars.

Amazing food and service we were attended by Barnie he was so nice 👍 i had a ramen it was amazing i would definitely eat here again.

Had a lovely meal, Barni was my server and was very attentive and friendly. Food was perfect and all the staff were welcoming.

Great food. Lovely atmosphere. A little wait to get in but it was a bank holiday Sunday evening. They should say they accept cash as well as card payments.

The classic wagamama experience. Lovely food which is standard, with great service to match. I had the chicken coconut kare curry, which is a 'new' dish since my last visit and a side of bang bang cauliflower. My only really small complaint was that I wasn't a massive fan of the table/chair setup, but that's just personal preference. Overall the usual great Wagamama experience.

Came here for an early lunch at 11:15am today but door was locked and they weren't open.. A bit disappointing as the door said open from 11am. We went elsewhere!

amazing food, barni made the atmosphere very warm & welcoming! would definitely recommend

Great food and service. Just a bit cramped and noisy.

Très bon, cuisine Coréenne, le prix est raisonnable et l’accueil chaleureux. Le quartier est aussi agréable le long du canal

Our first experience at Wagamama and we were not disappointed. Great service, tasty food and a buzzing ambience. We shared a couple of small plates and had a main each - all were delicious. There is such a choice on the menu, we shall just have to return!

Had a lovely meal and was very happy to be served by Thomas who made our experience very lovely.

Loved the food . They have recently added vegan and veggie options.

Came here for a lunchtime catchup with some friends from work. Bearing in mind it was Easter hols at 12pm, the venue was reasonably populated, but not full by any means. Despite there being quite a few staff milling about, there didn't seem to be anyone manning the front of house area (there is one here, otherwise we would have just sat down somewhere). We were seated after a brief delay. And then came the slightly longer delay of getting served. Which we did eventually - and from that point onwards - all was good. The menu piqued interest and the young lady serving us was attentive, friendly and helpful. Even showed us how to pay using the QR code on the table, which was a great idea. I opted for a chicken ramen with a side order of red chillies. My friends had a variety of battered shrimp and what I can only describe as "dumplings" and bao buns. The food was on point. An amazing culinary experience. Highly recommended.

I enjoyed the spicy miso mackerel, positive juice and banana katsu. Great service and suggestions from Barni, thank you.

First time trying Wagamama and definitely not the last. The service had been amazing and followed by lovely food. We was sat down by a lovely lady who had explained everything to us (we didn’t get her name but she was pregnant) and then our server was Kamile. Kamile was very attentive, our dishes were being cleared quickly and all the food was tasty. Will definitely come here again as the service had been lovely. Thank you guys!

Good food and decent staff. Rice was a bit stodgy.

Quite like Wagamama! The Brindley one seems to have a nicer atmosphere too. Food is usually consistent and good. Found the cocktails to be a bit light though.

The restaurant is siruated in a first floor over the canal and the views are increíbles. The restaurant entrance has a lift and also stairs. You are welcome at the entrance and sitting by a big table, very well presented. The service is really good and the food cames quickly. As It was a mothers day, they offered flowers to every mother. Very tasty food and good prices. Recommended!

If you can eat spicy foods, go to try the rice cake hot pot, and the gochujang rice bowl. the flavours are complicated nice.

Great food and service. Was really cold so much so I had to keep my coat on

food was oily throughout wasnt even busy when we went wanted to order the crispy mushrooms but didnt have this available so had to make do with Oyster Mushroom which was very very oily made me heeve. Waitress on evening was rude the man however was very polite wouldnt reccommend and will not be returning

Great meal. Barni was a great host and had excellent customer service skills. Very attentive. Thanks!

This is becoming our favourite place to eat when we visit Birmingham to go to the symphony hall or the Rep. Great menu choices . I have tried three main courses now and I particularly like the salmon with noodles. My daughter loves the curries . You need to be happy to sit on long tables and share with others when it is busy Lovely views through the large windows to the canal The waiters are happy to talk you through the menu and recommend the favourites.

This was my first visit, hotpot was okay but other 2 food was really good i enjoyed it. Just need little bit of improvement on drinks others wise everything was on top. Staff were friendly. We will be back again.

Absolutely delicious food, service was great, fast and thoroughly informative. I attended with a foodie with a seafood allergy and they was very helpful and had brilliant protocols in place to support.

Went to Wagamama’s for my son’s graduation ceremony. Vegetarian food was good and was thoroughly enjoyed.

The food was nice enough but not for me.

Great food, lovely cocktail and lovely waitress

Tasty food and efficient service

Welcoming staff and food is amazing, nothing to complain about in my opinion.

Wagas keeps changing its menus removing well loved dishes like the chili beef ramen and ebi gyoza. Hence the score. Nothing absent the restaurant itself.

Good standard of care and commitment on food and service

Need to keep in mind that it’s a Fusion food restaurant. I’m a bit regretful about the taste of Curry and ramen soup. Just not as authentic as I expected.

Everything was right on. Even asked for table change and they were cooperative. Loved the hot pot I ordered 😋 One of the best!

Great location at bullring shopping centre. Staff very attentive , even though was busy. Food is always consistently good ! Recommended cauliflower bang bang as side option Never disappoints! Will definitely be back

Typical Wagamama - great food and service. Long wait on a Saturday night as you would expect. We were told we could only have the table for an hour as they were expecting a party of 26. Not a problem for us, but I didn't think you could book tables in advance in Wagamama?

Food seems to arrive at different times .

Great service and friendly staff.

Lovely like always, wagamamas quality is great at every store

The noise was so bad we could hardly hear the waiter talking to us. When I asked him to repeat, in a very polite way, he followed with an eye rolled and with an awful attitude to tell me how the food was served. Food was good but it was like being back to my school dinner hall. And £5 for a sparkling bottle of water is unacceptable.

Extremely disappointing. Ordered Chicken & prawn Cha Han. What arrived tasted like burnt plastic!! They were so measly with the ingredients - as much chicken as would fit into a level table spoon, and about 5 prawns; a couple of endamame beans, a pair of crudely cut mushrooms, maybe 10 pieces of sweetcorn. The rest, a couple of lumps of red bell pepper, and then just sticky rice with some pink stuff. Their own recipe calls for more chicken. And they sting £13 for this?!?!? Service was poor too - 4 chefs, and 4 sefving staff in a place with maybe 20 customers. Took an age to get served, and then a long wait for the food. Shocking. Won't be going back - what an absolute rip-off.

Very friendly, explain about the food, very tasty food,

Went here today for lunch with my daughter. Great food. Great selection of food and drink. Great service. Good atmosphere. Love it.

Went there for a date night - wonderful service, delicious food, great experience all round. Prices are reasonable for the food served. Dishes took a while to arrive, but not unreasonable waiting times. We ordered the beef ramen, the pad Thai and the steamed buns as a side, along with cherry blossom lemonade and green teas. All was delicious and would happily eat here again. Portion sizes were very generous - not ridiculous, but you definitely won't be leaving hungry! Toilet facilities were clean and nice.

Standard Waga. Service was good and food as to be expected at this chain.

Served rotten prawns and the whole situation was handled very poorly!!! The prawn stank from a mile away and there’s no way the chef ARON wouldn’t have smelt that while cooking which means it was severed KNOWINGLY… Thomas the manager also didn’t handle it well at all… I will NEVER come here again!!

Food was great, same with service

Food was nice and staff were friendly. I did have to wait a few minutes for for my food even though my partner had gotten hers.

My kid got a spoiled corn on her plate. The waiter acted as if it was normal, happens regularly I suppose. Frustrated!

Very nice area, staff are friendly and nice fuel stop.

This was my first visit to a Wagamama and it didn’t disappoint. It was super busy when we arrived but didn’t have to wait long for a table we was a party of 5 Staff super friendly and helpful Food is absolutely lovely I understand the hype for this tasty food Had the best time plenty to choose from

Most enjoyable meal and smoothie drink. Love Wagamamas food & service great, thankyou.

Our server Grace was super sweet and very helpful.

A great restaurant with ample space and seating. Accessible with a lift if you struggle to use stairs or are coming with younger children. The staff were attentive, friendly, polite and efficient. The food was prepared and dished up in really good time and the cost is reflective of, if not better than what you get. The area is maintained with a good level of cleanliness and the staff were prompt in cleaning down after customers had finished. You can pay via QR code on the table making for a fast departure or you can pay the traditional way with the staff. The atmosphere at this time (Sunday afternoon) was middling, some noise from younger children, but that's to be expected, everyone seemed happy and well catered for. You can take home left overs in take out boxes as the portions are very reasonable I opted for this. Generally Wagamamas is busy and can be a little overwhelming, especially for those with sensory sensitivity, however Sundays visit was pleasant and low level stimulation. I would recommend this specific restaurant location for those who enjoy being around a vibrant and comfortable atmosphere both inside and out. Brindley place is a lovely area that is situated in and around the canal basin and there's lots to do in the immediate area. In warm weather external areas are delightful to wander around and it's all very visually pleasing.

Me and my friends went for dinner to Wagamama. We were served by Barnabas who helped us choose each dish and according to our preferences also chose the spiciness. the food was delicious 5 stars for the service and 5 stars for the food. we will definitely come back here

The Wagamama is located at the floor above pitcher and piano. There is both stairs and lift access. Typical Wagamama seating with ample space for small and large groups. The service is quick and engaging. The food was served hot and very sumptuous. Good array of drinks and eating options for vegans and vegetarians. We ordered a few mocktails, a beer, a prawn curry dish, chicken katsu curry and a chocolate dessert. Would love to go back again. Look at parking options around Brindley place and broad street.

My first time been on this branch,Nice and clean I think better than other branch’s in Birmingham town centre.

Great service and Tom was great too.

Great tasty food. Service was great. We had a late lunch/early dinner so it was not busy.

Food wasn’t good, I had noodles and it was way too salty. My friend who had a chicken katsu got sick the following night. The staff was nice tho and the peach iced tea delicious!

Great food and very friendly staff. One of my favourites

Had a cracking meal here last night. Service was friendly and excellent, despite being really busy. Particular thanks to Tom, who served us most cheerfully.