Wagamama in Cheltenham

I’ve always loved wagamamas but sadly the food seems to be going down hill. I ordered a tofu curry but the veg was all undercooked. The whole meal was pretty thrown together and £13 just doesn’t reflect what you’re paying for. I’ve ordered genuine cuisine for less and have had much better. Don’t think I’ll visit again sadly.

We had delicious food and great service. The staff were helpful and informed and helped us choose our dishes

I love eating at Wagamama usually, I go all the time at home and so I also popped into this branch whilst I was in Cheltenham with friends. Unfortunately, I didn’t have the best experience at this one. Nothing to do with the service, staff were incredibly friendly and attentive, I don’t have anything bad to say about them. It was just the food that was a bit of a letdown. I ordered the ramen, which I’ve had before but the meat was incredibly fatty and seemed very undercooked. I ended up being unwell afterwards, so I would be reluctant to order a meat dish from here again. This branch otherwise seems to have good reviews, and as I said staff were lovely, so maybe it was just a one off.

Amazing food and great service offered by Kate.She has been very kind to us in guiding what to eat. Highly recommend this place!❤️

Ran out of chicken for my chicken ramen and apologised and said that it would be roughly another 15 minutes and then it would be ready . Really polite and kind and apologetic.

Good fast food restaurants for Asian style food! Quick and professional service

Dreadfully dry Katsu Curry with less than a spoonful of sauce. Never again.

Amazing food, good hospitality. Nice vegetarian options & delicious desserts.

Amazing Ramen. The staff is very friendly and nice. Highly recommend

Visited Waga’s in Cheltenham on Friday evening around 8:00 for a family meal out to celebrate our wedding anniversary. Although a busy time, there was no queue and we were seated immediately. The food was lovely, as usual, and came very promptly after ordering. Although we visit Waga’s fairly regularly I don’t normally leave reviews but I feel compelled to on this occasion simply because of Kate, our server. Kate was an absolute star, she explained the new dishes on the menu to us, she gave us time, when we needed it, to decide our order, but was there immediately once we were ready. Although she was probably serving several tables at the same time, it was plainly obvious that she was keeping a close eye on us because as soon as one or other of us had finished our drink Kate was immediately there asking if we’d like another. She did the statutory, “Is everything ok with your meals?” But it wasn’t the moment after it arrived - she actually gave us time to taste it before asking so the question somehow seemed more sincere! She’s a little treasure, please look after her! We left feeling perfectly hosted - thank you Waga’s and special thanks to Kate.

Jas was amazing and from start to finish, our trip was fantastic …… Jas made sure the children were made to feel like a part of the experience and her brilliance was evident throughout. A true asset to the team

I have been dining at Wagamama Cheltenham since many years now, and it has always been my go to place for yummy and healthy food. The flavours are just spot on, the food is cooked fresh in front of you and the ambience is so nice with friendly service too. I have ordered many take aways as well and they all have been so good and on time. I highly recommend Wagamama for their great quality food and service.

Excellent all round, thank you.

Went to the cheltenham Wagamama the other day with a friend and our two young kids. The place was empty so staff were chill. The food was delicious as always and our server was great but the woman behind the bar at the time was insanely rude. My friend needed to remove an empty glass from her son’s reach so popped it onto the bar countertop behind us. (Pretty standard for an empty glass to be placed on a bar next to glass cleaning station…..) The bar lady (Late 30s/early 40s with glasses) lifted the glass into the air in disgust gesturing as if to say “who has left this here?” She began rolling her eyes, huffing, puffing and making faces of displeasure for an awkwardly long amount of time while looking in my direction. Frankly it was a totally weird reaction and made me feel really uncomfortable for my friend who luckily didn’t see as she had her back to her. When said bar lady caught me flash her a look of “what the?” she started to make faces again! VERY STRANGE. This woman needs to not work front of house

If you’re in Cheltenham and in need of a culinary hug, Wagamama is your go-to! The chicken bowl is the culinary equivalent of a winning lottery ticket—utterly fantastic. The service? Think of the friendliest bunch of people you know, add a sprinkle of charm, and you've got the Wagamama team. From the moment you walk in, you're treated like royalty, or at least like someone who regularly tips well. The atmosphere? It's as if Zen met a cool urban vibe and decided to have a beautifully lit baby. Overall, my experience was so delightful I almost considered moving in. If you haven’t been to Wagamama Cheltenham yet, what are you doing with your life? Get there and get happy!

Sat in a booth (fantastic as sometimes the stools can be uncomfortable) always a great chilled vibe. Food was 10/10 we shared a handful of small plates and drinks also fantastic (such a varietyof flavours & textures) . In and out in no time. Waiter's always on the ball and food was quickly served.

Loud fast food atmosphere, expensive for the quality, hard-working staff. Toilet soso

we have had take outs from wagamama before, but today we decided to dine in and had an excellent experience! the food is absolutely amazing as always - the mixed mushrooms buns side is our favourite. also i personally recommend the kare burosu ramen - it literally tastes like heaven with lots of wonderful spices. in addition, the service is always perfect🤩 in particular, today kacper served us & is such a lovely and genuine staff member. and finally, the atmosphere is great + wholesome here. thank you for the delightful experience🧡

Great food and staff very accommodating for 2 small children and a nut allergy

Our server Ash was wonderful and made sure we were comfortable and looked after. the food was delicious and perfectly seasoned!! Lovely place for lunch or dinner (:

Me and my partner ordered food the day we moved house and received the wrong food, my partner being vegetarian received a chicken katsu curry which while amusing its obviously wrong. Now it's an understandable mistake but it is a mistake that has caused me my partner to have to go shopping on a day where its rather inconvenient. We should have gone to kokoro instead as the prices are better, the portion sizes are huge and they don't mess up easy things like a vegetarian meal with a meat based one.

Very nice food. Place was busy service was prompt. Enjoyed visit very much.

Seated quickly and where we wanted. Service was good, drinks and food came very quick and less spread out that some Wagamama’s so we all eat together. Kids meal was very good value too.

Fast food, exotic Japan. Good and fast

The food was great. The "new on the menu" sashimi salmon was superb. The prawn pad thai, my favourite, sadly has, in the last couple of years, always little prawns and little veggies. I ordered some food to take away which the waitress forgot to put through, so I went home without, which was disappointing. The dessert resembled more a supermarket roulade, although I enjoyed it, delicate and fresh.

Solo dining on a wet Monday night, this was just what I needed, good food, quickly brought out,

Tasty food love the new menu Lots of GF options for my partner.

Great value. Varied tasty menu. Service quick and efficient

Cheltenham Wagamama very nice food and options there eat with chop sticks

Very tasty food and great friendly service.

Always great food, lovely and helpful staff, accommodating the dishes to your needs. Thank you! Highly recommend this place.

The food is good and the surroundings and staff are excellent. Central to town near all the shops.

It’s a Wagamama’s. If you've been to any other branch you know what you're getting. They’re all pretty much of a muchness differentiated only by the quality of the food and the service on any given day. This branch has always given great service from genuinely friendly staff and we’ve yet to have a duff meal here. Prices generally are expensive but I can’t fault the quality of the food: always hot and tasty. Parking in Cheltenham is difficult. If you’re new to the area or just visiting, use the park and ride (GL51 6SY).

Arrived at 10pm on Saturday night to be told that it was takeaway only. This is despite their opening hours stating open until 11. We the. Proceeded to order on Deliveroo. The order went through and we walked home to await delivery. 10 mins later our order was cancelled without reason. Stick to your opening hours..you ruined our evening.

Recently visited the Cheltenham Wagamama for a family dinner, we were treated to a lovely dinner by our server Seweryn. Its a great Japanese food experience with a lively atmosphere and would happily recommend.

Nice sides & main meals. The service is quite quick and the staff are friendly too. Really relaxed atmosphere as well, thanks!

A large Wagamama with a standard menu. Brisk, friendly service. Pleasingly busy on a Thursday night without being crowded.

I have visited this place more than 5 times already and can firmly say that it is a decent restaurant to go to in order to have some extraordinary food for relatively small, especially if that's your first encounter with eastern cuisine. I appreciate chicken ramen particularly. I loved the fact you can see a big part of the kitchen, however felt a little bit uncomfortable because the dining space was one whole big room with no walls or cozy corners (it might be a good benefit for outgoing visitors though) Some of the food is extremely tasty, although, some dishes would have a huge bunch of rice with very small pieces of meat (so you finish meat quite early ending up eating only rice). Also, once i had a dish that wasn't indicated as spicy on the menu, but in fact it was so spicy for me that i couldn't enjoy its taste without coughing and drinking water after every spoon of the dish. Last bit is that the straws for drinks are really short and you barely can drink with that straw without emerging it fully into the drink. Nothing distinctive about staff. Really liked the way you pay online (on website) which allows you to quickly complete transaction and easily split the bill into different amounts of money.

Good quality food at reasonable prices. Service is a bit disjointed, with food coming out as it's ready rather than in order. It was a bit weird for some people to get their starters half way through the main, while other people had no food at all. Tables are laid out in long rows so be prepared to share a bench/table.

Ordered their ramen through Deliveroo. They forgot the egg. The noodles were not packaged separately so they were a soggy, mushy mess and there was hardly any broth. Terrible. And the prices are exorbitant for what you get. Do not recommend. Won’t be going back.

Two hour wait and then 15 mins before delivery due it was cancelled. :(

Excellent service and freshly cooked and delicious food. Some nice touches as well, such as online bill payment options with the facility to have a VAT receipt emailed to you. I'd recommend it for the good food and drink alone, but the touches make it well worth a visit.

Came on a visit down to family. We had a few different bits and pieces, highlight for me was the chicken hotpot. Stellar. My (pregnant) wife had ramen and just loved the broth so much as she hasn't been eating much due to nausea, we asked for a bowl of just that and they were more than happy to oblige. Service was excellent

i love wagamama ^^ and i have gone here several times. amazing vegan options, same with portion sizes. always really yummy, though often they have a small thing not available, such as the vegan ‘egg’ or the ramen specific noodles etc. staff are really friendly and always helpful. atmosphere can be overstimulating but if you pick a spot next to the window you’re good :)

What can I say about Wagamama Cheltenham, its big and impressive. The food was very good. I had a new dish on the menu, it was a rice bowl with chicken. Very nice... in fact I shall have it again!

Absolutely amazing service this evening from the team at wagamamas Cheltenham 🙂 when DELIVEROO messed up the order and wouldn't take responsibility.... THANK YOU Leah

Absolutely what you would expect from Wagamama’s. The Pork Belly Ramen was spot on and I really enjoyed the Cherry Blossom Lemonade!

Service very good. Food is good

Great ambiance and location, staff was very welcoming and accommodating. They have great selection of foods and drinks. The ramen was good, but it was not the ramen I am expecting that should be milky and the noodles should be like the spaghetti noodles texture. But still, it tasted good. 👌🏻

Arrived at about 21:15 and the place was deserted!. So we were prompt seated, food was ordered in a flash and arrived at the table shortly after. Food was fantastic and had a really pleasant evening.

Came in a few weeks ago with my folks and we waited ages. It was not even half full. Have come in this evening on my own for a quick bite and I an hour later have not got any food. Asked a waiter where my food was. She forgot to put it through!!! For crying out loud chaps. Wake up

Hmm well the food is pretty tasty but truth be told it’s terrible value for money; for £25 you get a small bowl of noodles, some fried squid and kimchi and pickle. Curiously they don’t include chopsticks, guess they must be saving on the variable costs. Hmm Cheltenham needs more competition for the consumer. That said it must be difficult to cover costs these days. Perhaps the restaurant model has seen it’s day.

Katsu curry was delicious, full of flavour and excellent, gyoza’s were tasty with lots of flavour. would visit again for some great food.

Well do I start staff are great and friendly and first time trying the food and WOw it was amazing 5 stars to the chefs and 5 stars to the staff, Will be returning for sure,

First time I have ever been to Wagamama and the food is amazing! I absolutely love the vegan 'chicken' kare lomen and the vegan stick ribs. I couldn't finish it all and I took the rest way, I was so impressed with the container as it didn't leak while I went shopping.

I recently visited Wagamama with a few friends and had a truly amazing time. The food was delicious, the service was excellent, and the atmosphere was vibrant and fun. All of the dishes were cooked perfectly and were bursting with flavor. The service at Wagamama was also top-notch. Our waiter was very attentive and made sure that we had everything we needed. He was also very knowledgeable about the menu and was able to give us some great recommendations. Here are some additional thoughts on why I love Wagamama: The food is always fresh and flavorful. The menu is extensive and there is something for everyone. The service is always friendly and attentive. The atmosphere is casual and relaxed. The prices are reasonable. I would definitely recommend Wagamama to anyone looking for a great dining experience.

It's a nice restaurant, typical Wagamama style but with better service and food than most.

First visit, food was great service was excellent

Lovely place to dine everytime I visit with my friend. Food is spectacular and the service is amazing. Restaurant is chilled and extremely clean.

tonight my food didn’t come, one of the male waiters with brown hair was extremely rude to me and my friends he embarrassed us and shouted at us, we had a bad experience i wouldn’t recommend going here

Great food, a good atmosphere, and good customer service. Don't sit close to the kitchen as cooking fumes might be sometimes a bit too overwhelming for you. Free green tea is far from green tea. Waiters seem to be a bit lost and kind of forgot about you, even equipped with tablets. Overall good experience but...

Before this visit i had mixed reviews on Wagamama, i never thought much of the place. But after coming here this week my opinion has changed for the better. Me and my colleague were seated promptly and the waitress was lovely, i had the pork ramen and it was so delicious. Cant wait to come back!

Balanced food taste, well done on big and confortable space, nice waiters, would definitely recommend.

We had a lovely meal today, served by Cat.

Great food and service. Music was too loud. I didn't hear my thoughts.

Nice place and delicious food, I really like their juices, especially high five and positive. the staff were very friendly, especially Kate who serving us a table. Recommended to visit and I will definitely be back

The food is always great at wagamama and it was up to the same standard at this one in Cheltenham. The 2 stars is due to the service. It is really slow and the restaurant was not busy on this given day. Waiters seen talking to each other continuously when there’s tables to attend to. No warm welcome when we got there, no mention of items that weren’t available, the waiter was quite rude leaning on the table taking our order and being very blunt with us. Just not the best personalities for staff who work a very people involved job.

vibrate and warm atmosphere. Food was delicious and decent portion size. staff were very helpful. Served by Elijah who was very bubbly and when I needed assistance with an adapted menu the managers Sev and Monica were very keen to accommodating. Won't be long before I'll be back.

10 of us in the group, 2 mains were late with mine a further 7 minutes late. Starters were quick and tasted good.

Went for dinner at 7pm on a Tuesday to be told that there is a 25 minute wait even though a lot of it was empty. We said we were happy to wait and we expected to be able to sit down to wait on one of the empty tables. They left is in the doorway. When asking the staff if we could sit and wait due to a bad spine they asked the manager who said we couldn’t sit down and had to stand in the doorway to wait!! Terrible customer service, never been to a restaurant with empty tables and seating to be told to wait in the door for 25 minutes. If it had been busy then not so bad to wait standing up, but there were literally 30 seats spare at least! Very bad service and rude.

Friendly staff, good tasty food, quick service. Although my main arrived before the starter, minor issue.

Great reliable good value Asian food...always fresh and friendly.

Fast serving, food comes within minutes and is always delicious!

We were served by Jas and she was a delight! Excellent knowledge of the menu and ingredients and had loads of patience walking us through the menu and ultimately recommended a very good meal! Will definitely be returning! Thank you Jas!

Lovely meal although a little crowded.

Very tasty food. A little spicy. 🌶️ Recommend.

We eat at Cheltenham restaurant regularly for family meals. It’s never disappointing, meals are always freshly prepared, portions are right size and obviously tasty. Service is fantastic, at our most recent visit we’ve been served by Mariusz, he was very friendly and accommodating. Overall fantastic place to eat, would recommend to anyone.

Really love the food here. They always seem understaffed and the service is generally slow with one visit resulting in one of the meals being forgotten but these things happen and it was quickly rectified. The menu is extensive and I’ve not had a bad meal here yet. I was reluctant to try it as I didn’t think I’d like it but I’m glad I was made to try something new!

By far the worst experience I have had in Wagamamas. Service below average and one out the three food orders didn't turn up. To be fair they did plate up the missing order for free - it ended up being the wrong food anyway, although the gesture was decent. It wasn't particularly busy either. I was then informed there was only one chef. Prices too high and doesn't reflect on food quality at all. I wont be coming back.

Food was fine, nothing groundbreaking, but all dishes arriving at different times was frustrating despite knowing in advance it would happen. Staff were friendly but overstretched. Local independents are far superior in quality and value.

There are NO men’s toilets in this establishment. Just women’s, disabled and ‘everybody’s’. Prejudiced against men, absolutely disgusting.

Had a long day and stumble randomly in this Wagamama's branch. Despite the obvious busyness of the staffs,they still manage to accommodate me. Kate was very friendly and efficient. :)

Poor service, 45 minute wait for food, and very average taste. Not as good as it used to be. Best to stay away…

I went on a wet & cold rainy Wednesday evening to pick up take out, so there weren't many people in there (hence the lack of atmosphere rating) but overall I do love this place. The food was delicious though & I was offered a very welcome green tea while I waited for my grub. The staff were friendly & attentive ✌️

Me plus baby and a mate went for food and had great customer service from one of the staff members Mariuz he was lovely friendly kind and made sure to check on us to see if we was happy with our food and if we needed anything they have lovely welcoming lovely staff and food always been great there

From the worm welcoming at the door from Monika, to the best table given to us, to the best service from this lovely young lady and amazing food. Wagamama Chelthnam is good experience and we will be back soon. Thank you Monika that you care about us from the beginning to the end .

Great food as always, nice and fresh and filling. Service is excellent, and today our server Mario was the best. We love coming here as we always have a super meal, nice eland friendly environment too 🙌

Very good and very thoughtful to allergens! Waiter Mario was very kind and friendly! Food came out fairly quickly

mariuz was an amazing server, we appreciate the kind service and good recommendations. food was delicious as well. i recommend this place any time of the day.

Shared a wonderful meal here with my mum. The service from Mario was great- super attentive and welcoming.

Efficient service and good food. Perfect for a Saturday night before the movies. Thanks, in particular, to Mario - very friendly and welcoming :-)

Delicious food that we’ve come to love and expect from Wagamamas, with fast and efficient service from the lovely Mario. A firm family favourite.

Tasty food, very attentive and helpful staff! We came with a 2 year old today and they took great care of us, special mention to Mario!

Do not I repeat do not visit this restaurant and walk in laughing. We were refused an alcoholic drink as we were accused of being drunk. I can guarantee we had only had a couple. His reasoning was he could smell the alcohol. Well yes we had literally just walked out of a pub to get some food. He hadn't even been at the door when we walked in. I am absolutely disgusted we were treated like children. All couples in our 50"s and out for a birthday.

What can I say but really disappointed with the last click and collect we had from the Cheltenham branch. We ordered a full meal for three just before Christmas and we had to wait 15 minutes past our collection time for the meal to be ready which in it self is no issue, it is Christmas and they are short staffed. But when we got home 3 minutes later we found the food was stone cold as it had obviously been waiting around for the last dishes to be created. But we love Wagamamas so just wrote a compliant response to the feed back form they send being polite and factual. The meal was cold and spoilt That was over two months ago and I finally got to speak to the temporary manager this week, who called me after I had chased it up, to apologise and offer recompense. So OK they are trying. We received it today and I am bewildered and underwhelmed by the response. We spent over £80 on a meal that was cold and not fit for purpose, had to wait over two months for a response and we get offered a £10 voucher. Maybe it's me but I feel that this is just a fop and in no way makes me feel that the company cares or is interested in making amends. It is just a means of getting us off the manages list of things to do So now will we go back to them..maybe not.

Very tasty and healthy food, positive and smiling staff. Various choices for fresh juices and, The banana katsu is a lush desert especial for kids. Best food in the area

Good Customer service, Had the Chargrilled chicken ramen noodle and the only thing i’d say is that it’s quite salty and the portion is quite a fair amount (i didn’t finish it). But overall the experience was good!

Can't believe how bad it was in there food was cold staff was not very welcoming taken them ages to come and take our order and when we told the manager he just wasn't interested I would of given no star but it wouldn't let me

On 21st January myself and my partner visited Cheltenham for a weekend stay . We were so pleased to see Cheltenham has a Wagamama’s as we are a regular customer at Telford Wagamama which is always excellent food and service . On this occasion although food was good it was very disappointing as firstly it was open no note on door saying closed but we walked in at 11 am and was told to come back in half hour as the kitchen wasn’t ready . We returned half an hour later and was told they still weren’t open this was 11.30! So we asked to be seated and if we could order a drink until we could order food . They hadn’t offered us to do this at 11. We asked why if it was not open why was there not a note put on the door . They said they are not allowed to do this ! We ordered the food eventually at 12.15 , therefore 1 and a quarter after the opening time and by then people were piling in . Other people got served before us and we were first in . My meal was eventually served at 12.35 my partner had to wait 25 mins later until his arrived . He also ordered a starter of pork belly buns which never arrived and he had finished his meal . We had to ask two waitresses where it was and it eventually came 20 mins later . We were told it wasn’t a starter but a side so really this should have come with the main meal . I spoke to another waitress and she said she’d get manager to see us but he didn’t come , by then 3 other people near us had also complained . Eventually the manager came to us and he seemed stressed and not very polite . He said the food delivery has arrived late as too many customers the day before which didn’t make sense ! Wagamama is always packed as it’s so popular . He went onto say a long speech of that he has cctv so knows when people are coming in ( I don’t know why he said that ) I said that was good as you can see we arrived at supposed opening time . At the end of a long conversation from him saying people complain as they want free food and he went on about Uber orders people complain it’s cold so why can’t they put it in the microwave!!! This was all unnecessary as we didn’t need to hear all of that and we are not the sort of people to want free food . I’m sure no other Wagamama customer would either as it’s a nice upmarket restaurant. He agreed to take our drinks price off which was a smoothie and a wine and a small pickle and chilli . He said he wouldnt take meal off as if he did he’d have to do a report with paperwork ! The point is it would have been more professional if he’d had apologised about the long wait and behaved calmly and just offered us a refund for the drinks . I said we will put a review on trip on trip advisor and email the CEO. He replied saying if you are going to put in a complaint I can’t refund you the drinks ! We felt pushed into not complaining to the CEO or trip advisor and after he refunded the drinks he made a point of saying so you’re not going to put in a complaint are you ? He also said if you complain you will only get a phone call from me as that is how they work so there’s no point . I’m sure that is not true as if we email a complaint surely that person we are complaining about would not be the person to call us if we send out complaint to head office ? He initially said he’d give us a voucher for money off for £10.00 next time we are in Cheltenham but we said we don’t live here but we go Telford a lot and he said well you can’t use it there . Only here . That was before he said he’d refund drinks instead . Before this the one waitress said she didn’t know what was happening as her shift started at 12 and the other said she didn’t know as she didn’t start til 11.30 . Surely waitresses should start earlier as opening time at 11 am normally . Before the male manager spoke to us he had sent a young girl to us . I asked if she was definitely the manager and she said yes , therefore I explained our problem then she said I will go get my manager !!! I don’t know why but he asked my name and then I asked his and he said something like Sergei or something similar . All in all a complete shambles , bad organisation , though we can’t complain about the nice food . Telford Wagamama is excellent in every way compared to Cheltenham .

After recently visiting this restaurant, I was shocked at how bad the service was, they was 5 of us eating and each one of us got our meals at all different times, I had nearly finished by the time my partners came, this is just ridiculous. The poor young couple sat next to us, also had the same happen, they took forever to take there order then the same happened, she waited until his cane, which was a good 15/20 mins. When I asked why this was happening the response was it’s comes from different areas of the kitchen. So I won’t be returning as they never happened in the one in Birmingham.