Wagamama in Cheshire West and Chester

Ate here with family & although our waitress was good & the food arrived quickly, the dishes were grossly over priced considering the portion sizes & lack of meat. For example the Pad Thai chicken & prawn (item no. 48) was full of fillers (cheap stuff) like noodles & beansprouts & had only 4 small prawns & a few tiny (1cm) pieces of chicken. Considering the price of chicken (£4 for a 2kg chicken) & prawns (£2 for 250 gm) in a supermarket, I calculated the total food material cost to be less than £1 - which means the profit margin (at the sales price of £15) is above 1400% ! This clearly shows the extreme greed of the Wagamama owners because normal restaurants typically operate at margins of 20 to 100%. Of course, Wagamama will argue that the labour cost is excluded in this calculation but considering that the food arrived within 10 minutes, the labour cost at £12 per hour works out to around £2. Another dish, Yaki Soba chicken & prawn was again all noodles with very little meat and looking through the reviews I can see customers in 2021 & 2022 complaining about high cost & low meat content. These overpriced dishes are a sign of the cynical attitude & strategy of the owners to maximise profits instead of trying to delight customers with good value - so that they will come back for more in the future. Considering that most customers visiting Cheshire Oaks visit from near & far to get bargains on designer brands, and may not visit that often, the owners strategy appears to be working and I wouldn't be surprised if other restaurants in Cheshire Oaks have the same strategy ! I certainly will not be eating at Wagamama again.

We ate here midweek but wish we hadn’t. The waitress that sat us at the table was lovely. But the waitress that served us looked totally fed up and miserable. She didn’t smile once and our experience got worse from then on… The food was cold and tasteless. The nicest thing we ate was the tenderstem broccoli. We will not be back any time soon!!

Start of service very good. We’re sat immediately with no queue and had chicken ramen broth very nice and veg crisp and fresh. Had ‘power’ juice drink to try and the spinach nicely complimented the other flavours instead of over showering. Finished with a white chocolate and ginger cheesecake. Extremely nice finish to the meal great job!

As a family, Wagamama has been ideal for catering for kids, and with the children’s meal deal this continues. However, the change in the full menu has significantly reduced the quality and overall experience. The ramen offer once included cod and gyoza options, which have now been replaced by poorer quality chicken dishes - and an increase in price. The hospitality sector continues to face financial challenges, but the cost to quality ratio is now far imbalanced. Reputation alone is not sustainable. Average at best.

We arrived on the 17th which was a hot and sunny day. We had our newborn baby and pram with us. We requested to sit outside because it puts our minds at ease with a large pram, a baby that can sometimes be unsettled, and me breastfeeding and feeling more comfortable. We were told that only people with dogs are allowed outside! Since when do dogs be prioritised over babies? We were sat near the entrance with a small space for our pram in a main walkway. This is a health and safety hazard. Staff are busy serving customers with hot and heavy food and drink which could have fallen onto the pram where our newborn was sleeping. What’s more, there were at least 5+ prams in the restaurant making it hard to walk around. I witnessed multiple people walk out after being told they were unable to sit outside. So not only have the restaurant discriminated, but they have lost custom too. When we went to pay and use our rewards voucher, it said it was unavailable too. We would have flagged this with a staff member but it appears they were super busy and understaffed. We didn’t have time to wait with our baby. It’s a shame because we are regular customers but feel that the standard has slipped massively from only last month.

5 Family members went for a Saturday evening meal for my Sons 11th Birthday. We arrived around 7pm As it was very busy We had to wait to go in ( around 15mins ) but it was worth it. All The staff worked really hard. Out Food was fresh an Tasty lots of choices we all had different Dishes. ThankYou to the Server who gave my Son a free Icecream an reduced our bill as 2 of the meals came slightly later than the other 3. Will visit again There was no queue outside after 8pm to 8.15 ish So as you cant pre book If you dont want to be waiting Try an time it around then so you csn go straight into resturant.

A delicious noodle place which I would recommend as fine dining. As well as all that there are kids menus as well so the kids can feast as well.

I love wagamamas , and have done since I first tried 10 years ago. We had an issue with my son meal , and we weren't fussed about it as we had already paid, and he ate most of it. But I thought it would be best to let them know just in case it happened again. But the way Dan, the manager, and I didn't catch the girl name , dealt with it was amazing. I honestly can't thank you enough for what you did for us . Again thank you so much !!!

Food was very nice however my carrots were cold and i went with 5 people, all their mains and starters arrived awhile before mine and there were tiny glasses. Furthermore, there is little to no bag room

First time at Wagamamas Food tasty and great service by a lovely young lady called Emily Definitely will return to try other tasty dishes

Dinner at Wagamama Cheshire Oaks was brilliant as always but made spacial as we had a friend over from the Isle of man . And it was a totally new experience and she loved it .Big thanks to Conner our waiter well done you' very professional as are all the staff '

Me and my boyfriend stopped by cheshire oaks wagamamas for lunch whilst doing some shopping on new years. I have been to multiple different wagamamas around the country and all of them were excellent however this one was awful. The service was poor (took them almost 30 minutes to clear our plates) and the staff were all very flippant and almost rude when serving us. The food came out quickly but was of poor quality. My noodles in my pad thai were hard & my partners chicken ramen had absolutely no taste and the pork bao buns had a tiny slither of meat and a cold slice of apple. Absolutely awful experience, i would recommend skipping cheshire oaks wagas and going to a better location (literally any of them).

My daughter wanted to go to a Wagamama as she’s a teenager and her friends had hyped it up. Being an adult, and was aware it was a ‘chain’ restaurant so didn’t have high hopes. We were seated then by a lovely female staff member who then wrote on our menu the name of the person who would be our ‘ server’ during our meal (i might be old be old fashioned but im sure we never used to call staff members ‘servers’🤷‍♀️..and i’ve worked in the hospitality trade for over 30 yrs and i would never, ever refer to a staff member as a ‘server’, wtf). Anyway, food order was duly taken, one meal arrived about 8 minutes before the other, which isn’t really acceptable…wagamamas is a noodle fast food restaurant, the same as any fast food restaurant /chain….if macdonalds can make sure everyone eats a burger at the same time i’m sure wagamama’s could make sure their reheated rice and noodles can come out together?🤔. Food was ok (not authentic, and obviously not fresh, rice was a solid lump of crap) its rebated , horrible , takeaway food at premium price and I get that. Pop up street food stalls will and are, wiping the floor with places like this and wagamamas will be a thing of the past in 10yrs time, next time .

Wonderful food served .efficient service by pleasant staff , thank you all 👏👏👏. We will look forward to our next visit .

Love Wagamama and this one is great. I was served by Kate who was a really friendly and efficient - as a solo customer I felt very ‘looked after’ and would definitely come back here. Much better experience than shopping!

The food was elite and the service was just as elite! Kate was an amazing waitress. I’d highly recommend this Wagamama!!!

Visited today for first time as I'm very fussy and don't normally like this type of food a girl called Kate served me and went above and beyond to help me find something a mite like definitely go again.

Always enjoyed the food served at Wagamama. Both myself and my husband are lifelong vegetarians and have tried many different dishes over the years and especially enjoy when they bring out new vegetarian dishes. The yasai yaki soba with mushrooms and udon noodles is always my go-to as it’s always consistently tasty and filling. However I recently tried their new coconut based kare lomen and I have to say I cannot wait to re-vist here just to have this dish again! My husband usually goes for the pad Thai and even he said the new kare lomen was amazing. It’s so full of Unami flavour and garnished perfectly. The fake chicken that comes with the dish is very tasty and generous, lots of beansprouts too which is a bonus as I love the crunchy texture it added. We also had the new vegan k-dogs for a shared starter. For a vegan starter that’s a little different it’s very good. Could have done with a little more flavour and coating was a bit dry, cheese sauce in the Center was a little lacking. Onto the not so great. Once seated we waited quite a while to get our drinks order taken. After this we again had to wait for our food order to be taken to the point where we had to flag someone down to take our order. I understand it was a Friday evening but there were lots of staff floating around. After we were finished my husband went to the bathroom while I paid and finished my drink while waiting for him. After I paid the waitress came and took our dishes, a few minutes later she returned and took the rest then seemed to hover around. After this she came over and said do you mind if I wipe the table, you can’t really refuse so of course I replied with a smile. I did feel very uncomfortable like I was being ushered out while waiting for my husband to come out of the bathroom as she wiped the table while I was still sitting there…

Delicious food and wonderful customer service particularly from Emily. She was very accommodating and altered a dish to cater for my needs. Thank you!

We ordered 2 different dishes and a sauce to go with one. The 2 drinks we ordered took longer than normal to come out and the dish with the extra sauce came out without the sauce. We waited 10 minutes for the sauce with the meal it was ordered to go with getting cold. I asked one server who I cannot name as no name badge was worn, about the sauce explaining the dish was going cold and she said she would sort it but carried on serving others. Then I asked another server, who did the exact same. I cannot name her either as it seems no name badges worn. So I went up to another male server and whilst explaining to him the 2nd server I spoke to butted in. I found that very rude! He said the chefs are really busy. I said I see that but the sauce was ordered for the meal that has been brought out and its been sat there 10 minutes getting cold. Obviously when you order a sauce to go with a meal you want it with the meal not after. Finally it was sorted. After my fiancé had eaten his meal the 1st server was quick to snatch his plate away. All in all, a terrible experience. Oh and my fiancé's meal had to be reheated as it was so cold. My meal was okay.

Came here midweek for a bite to eat and we had really good service from all the staff and some great food. In particular, our server Shannon was very friendly and attentive, she recommended the chilli squid too which was a great shout. 10/10 we will definitely be back soon.

Best place to scran on Cheshire oaks, the food is splendid and the only thing better than that is the service. I was served by this delightful blonde girl with a cute nose piercing. I think her name was peach? Shannon? Who knows. I’m not normally one for tipping because I’m so skint all the time but she really earned those five pounds. 10/10 would scran again. Outstanding service.

Although I have been 44 years of age since my last birthday, I am not a proper grown-up, and I was doing some serious titting around with my friends. The staff were very understanding and gave me a crayon (actually I found the crayon on the floor under an adjacent table where a family were screaming). The food was really nice, but I really enjoyed drawing on the menus and Nikita was very understanding especially when I used her card terminal as a phone. I think she thinks I have run away from my full-time carer, but she gave me metal cutlery all the same. The police are here now, but I would recommend Wagamamammmmmmmmmmmmmm sorry was being tazed a little there.

I really liked this place. They have a dedicated vegetarian and vegan menu with the vegan options are all together in one page. All their vegan dishes have been registered with The Vegan Society – another plus. Everything was really good and there is a lot of choice. My recommendation is the kare burosu ramen. They also serve free unlimited green tea. Everything was good and I recommend this place.

Visit here regularly with my friend for a Sunday catch up. The food is always hot and delicious. The service can be a little hit and miss. The biggest criticism I can muster is please change the desserts menu!Recommend and will always be a staple.

I really enjoyed the speedy service and I found the food to be of a good quality I would defiantly visit again

on going in, some onecame out been sick as a dog, said to me u value ur life in here I would go in have any food in case u come out like me,so I went in never the less, just had look to seewhat was on offer, well ive got saythe smell put me right off talk about wagamamma, now ive seen I wont be returning

Wagamama has got it right. A wide variety of tasty food in a very pleasant surrounding, which caters for all tastes. The varied height seating means infinite flexibility for those dining there so couples can feel as comfortable sitting at a communal table as a party of 12. Do be aware that the food comes as it is cooked, so dishes may arrive at completely different times. Definitely one of the best at Cheshire Oaks.

As chain restaurants go, Wagamama is one of the best and if you do subject yourself to the hell that is Cheshire Oaks, this is the best place to eat. Service is fast and friendly, it's spotlessly clean and the food is excellent (presuming you like Asian cuisine).

I was taken here for my birthday and it has not disappointed yet, I have been to their Edinburgh and Manchester branches and now I have enjoyed the one at Cheshire Oaks. The food was lovely as always and the staff are friendly, I will be going again sometime in the near future.

really enjoyed our meal here, had the squid to start and not even keen on squid but after trying this one its delicious, just got it to share with my husband. currys were great also, fab selection nice fresh ingredients, staff fantastic, we ordered the wrong curry in error and it was changed without a problem, cant wait to go backif u like curry u will love wagamama!!

This is a great place to come and have a quick meal while shopping at the Cheshire oaks. Service is always fast and the food quality high.It can get busy on a Saturday day time so you may have to wait a while but it's definitely worth it.

Very busy Saturday afternoon where we were greeted by a friendly and efficient Team member who informed us a table would be around 10 minutes, we were happy to wait and took menus to enable us to select our food We were seated in under ten minutes in a pleasant table close to the front of the restaurant Menu choice good and concise and children's options excellent Water options are a rip off I do expect to be able to get tap water in glasses but this isn't Wagamamas way! We ordered our food and I was disappointed that all of the food arrived at separate times with my dish arriving 8 minutes after the rest of the table! I raised this with a Team member who informed me that this is Wagamamas way!! Old fashioned as it maybe a table of people expect to be served at the same time to enable them to eat together! I would however add that the way the staff dealt with me was excellent and at least we know if we choose this restaurant again Toilets clean and tidy after what had been a busy day I'd it value for money? Yes not bad

Dropped in here after spending the day at Cheshire Zoo to have an early dinner. Well received and every effort made to accommodate the 3 small children who were given crayons and drawing paper. Kid sized portions and menu available. Staff courteous and helpful and there were no long waits either for a table or for our food. The food we ordered was excellent. For 4 adults and 3 children under 5 £138.00 including gratuity.

Great food, great service. We ordered the goyza to start, they were incredible. We had a beef teriyaki soba and a duck special with rice. Incredible taste!

Daughter decided she wanted to go as a birthday treat. I'm glad this was her choice. Service prompt and courteous food hot and very tasty All in all a great experience Chilli squid a big favourite!

After a successful shopping trip to Cheshire Oaks we thought we'd try Wagamama as we've not been to this chain of restaurants before. It was a great experience- the staff were really helpful and took the time to explain the menu as it was our first time. The noodle dishes were delicious and the duck parcels starter was a great appetiser. Our waitress told us about a phone app which meant we were able to pay using our phone without having to wait for the bill to be brought to us. Great if you're in a rush although we weren't really but it was exciting to try it out! It was a lovely birthday treat for me and we will definitely go back

First visit to Wagamams and thoroughly enjoyed the experience.The stuffed tempura mushrooms were ever so tasty, could have continued with further servings of these as a main meal, although so rich, would have need indigestion remedy had I done so.The accompanying teriyaki soba was equally satisfying. All this with a generous glass of merlot and the meal was complete.Good value and satisfying food, served, in this case, by a delightful and chatty server.Will certainly return whilst on a shopping spree.

We both had some noodle dish that i can't remember the name of but both were distinctly average. Don't know what oil was used but couldn't taste any & our meals were pretty dry & had to add plenty of soy sauce. Devoid of flavour & the prawns were barely visible. Don't think I'd bother again as i can easily better this at home. The decor is enough in itself not to merit a return....cold & uninspiring with a canteen feel about it.

Service is good and efficient but we didn't enjoy our meal. My prawn soup with rice noodles had about 5 prawns in it and my husbands stir fry noodles tasted like it had been fried in old oil and it was really greasy rather than fresh. The kids meal was okay but she didn't eat much of it. I don't think we'll bother with this particular chain of restaurants again.

from the word go, everything was good. the service was fast and quick. the food i was a novice to but really enjoyed what i had, so did the rest of us highly recommended. will be back.

this place looks empy wasn't even fullthe food was up top muchwould go in ever againI disliked it was very sick soon after

Great food and a wonderful customer service. Nothing is ever too much. Visit nearly once a month. Will continue to do so.

Decided to eat here, well my 3 year old did, having eaten her last year. Food was good, as expected for a chain. Service was good, last time it was excellent, even though it wasn't as busy this time. The staff were really friendly and cheerful. Food comes as and when it is ready, but that's just how it is done, so you can wait while others in your party are eating,

Ordered the Wagamama Raman (noodles in a miso, ginger and chicken soup topped with grilled chicken, barbecued pork, prawns, mussels, a tea-stained egg, chikuwa and wakame. garnished with menma) and have to say that I was very impressed with the dish. The rest of the party had different dishes too and everyone had empty plates! The flavours were great and the family really enjoyed our first experience at Wagamama's. The staff were extremely pleasant and friendly, having good product knowledge too.Will definitely return again, when next have the opportunity.

Great place to eat if you are going on a shopping extravaganza at Cheshire Oaks. This place is a chain of 28 restaurants but please don't let that put you off. The staff are funky and bohemian a bit like Red Bull employees i.e. artistic tattoes, some body piercings and trendy ripped jeans etc so it feels like Manchester Northern Quarter or Didsbury in a shopping environment. Its great and noisy like being in London so not for that romantic meal for two! Plus the style of food is a adventure to eat so best not to wear your finest posh clothes because its highly likely that if you get stuck into one of the tasty 'raman' dishes (oriental broth to you and me) you'll end up splashing yourself even if you try to demure its impossible. So my advice is to 'go with the flow' and practice your chop-stick skills whilst tucking into one of their many fantastic oriental offerings. I have to say there was no one dish I would not eat they all look and sound great. They serve only freshly cooked food so it comes as its prepared to don't expect formulaic structure to your meal it come when it comes thats all part of the charm. Great fresh food, served in a noisy buzzy environment (if you sit in the bench tables you might find yourself sat next to a new found friend) but you can sit on a more 'private' table but it will not be quiet. Eat and enjoy! Five stars.

A very friendly welcome, lovely food as ever (we used to go to one in Nottingham)Excellent knowledge of what ingredients were in each dish and drink - very impressed by this

Love the staff here and the food is brilliant. Only negative is that food can arrive a little apart but this is typical thai cuisine and how it is done. Love the way the restaurant is set out and can get very busy!

We went to Wagamama one night after work.. It has a lovely atmosphere and nothing is too much for the staff.. The ethos was explained.. That dishes come out when they are ready.. Which is nice we had a starter and main each but just shared everything as and when it came out.. Great value for money.. Lovely, quality food.. Great portion sizes.. We love this place and will definitely be returning

A different sort of model- food comes when it is ready and not as starters then main course.The food was all good - some different sort of dishes, and prompt and friendly service. Certainly worth a visit!

Service was good and the food was delicious. Priced competitively, loved the little ice cream desserts that were on offer! Sesame seed icecream balls! Toilets were nice and clean as well!!!

Had a nice meal in this restaurant .... Waiter a bit bohemian but I guess that enhanced our experience

Great service and amazing food! Always greeted quickly at the door and sat straight away. The staff provide great service without being to overbearing they menu is explained if needs be and the food really is great! If your shopping make this place your port of call for lunch! Will keep returning! Recommend the Yaki Soba!

I have dined at Wagamamas before but my husband had not, so we decided to try this for lunch whilst shopping at Cheshire Oaks. We were quickly shown to a table and the ordering system was explained by a lovely waitress. I ordered a green tea (free) and my husband ordered a super green fruit juice which he said was very refreshing. The menu is huge, so you have to know what type of dish you want before ordering or you will be there a while! I ordered a chilli chicken ramen which was absolutely delicious, so full of noodles, onions, chilli, coriander and chicken, fresh and flavoursome. My husband ordered a noodle soup dish too, cannot remember the name of it but it was green Thai curry flavoured with prawns in it, he too thoroughly enjoyed it. Staff were very friendly and the restaurant and toilets were clean. Would definitely return when at Cheshire Oaks again.

Asian noodle bar with good food. The menu has a good selection the only thing that let's it down is the service.

We regularly use this restaurant and have never experienced a poor meal or poor service. A while ago some of the male staff had a tendency to wear their trousers around their knees but after bringing it to the attention of the management we have noticed that this has stopped. I would recommend this restaurant if visiting Cheshire Oaks.

Visited with my daughter and grandchildren. The service was excellent, especially as my granddaughter has a nut and dairy allergy. The food was wonderful and really filling. The fruit drinks are refreshing. The ice cream balls are a must, also the ice lollies are the biggest I've ever seen. You must experience this restaurant.

Went here after shopping. Excellent service, very quick, nice and clean, good hot food, pleasant helpful staff.

Just what you expect from Wagamama.; good service, freshly cooked, delicious food tailored to individual requests. Just what you need after a day in Liverpool and then shopping in Cheshire Oaks..

Well, it's a Wagamama - you get the usual menu, the usual reasonable quality food and all the other usual stuff you'd expect. This branch has two great extras, though: a really nice outside seating area, and staff that really went the extra mile to explain the options available to my coeliac daughter. When the Cheshire Mills shops are closed, the colonnades nearby are great for children with lots of running, jumping and shouting opportunities. Might annoy other diners, though!

We went to Waggamamma because we liked the smell and pictures of the dishes outside. The food was excellent we'd never really tried Japanese food before I had the lobster salad and a twisted apple drink which was freshly made and excellent. The food was totally different to anything else served in the food halls and restaurants here. It was also reasonably priced and all plates were cleared. Would we go again yes and we are all agreed on that.

Just been shopping there and decided to try Wagamama, It was lunch time and extremely busy but we were seated within 10 mins, the drinks were delivered no sooner then we had ordered the beer was crisp and cold as was the glass, then starter came soon after and even the main course came before we had finished the starter (not ideal), but overall We were impressed enough to go and give it another go soon

After shopping at the outlet village we decided to try Wagamama. We were greeted by a very friendly waitress who asked if this was the first time we had visited a Wagamama restaurant. We said it was and she then asked another member of staff to show us to our table. The restaurant was very clean and it was not too busy which suited us. The member of staff who took our order was extremely helpful, she explained what each dish we asked about was, she made a couple of suggestions to dishes we might like to try. The food was all freshly cooked and served with a smile, both dishes were delicious. The member of staff asked if we'd enjoyed our meal and asked if would like anything else. The experience at Wagamama was great, the staff were helpful, courteous and nothing was too much trouble for them. We will return there next time we visit Cheshire Oaks.

More customers here than any other shop or restaurant superb staff a credit to the company and management of this restaurant food was served quickly Special thanks to mollie our server and Sean the greater well done

Wagamamas is a really refreshing resturant, very welcoming very modern. The food is fantastic can-not wait to come again. The staff are very friendly and helpful and my wife and I had a very pleasant evening eating out in wagamamas. This is seriously good food.