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4.0

Based on 15 opinions finded in 1 websites

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Nº 669 in 1266 in Hackney

Score
OpinionsNoteTripAdvisor154.0

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Visited for a late dinner with my mum. The shop was empty except us and another couple by the door who left shortly after - maybe that was a sign, who knows! The ONLY saving grace about our experience was the older slim gentleman who served our table, he was kind. Every other man that shop was so rude. We ordered a mixed grill and mixed shish. When the food came, apart from the meat, everything else was cold. I brought the bulgar wheat and thought it had a weird smell but ate a spoonful anyway and it smelled rancid and was a slimy texture in the mouth. I explained but the gentleman behind the grill wearing a black shirt had a very rude expression in his face. I told them that the food had spoiled - it was a hot day so it can happen sometimes but what shocked me was that Another waiter took the food away and they simply moved the cooked meat that had already been contaminated with the spoiled dish and moved it onto a new plate with rice. When I challenged that this wasn’t a good food hygiene practice they gaslit us that it was okay: and even took a spoonful of the spoiled bulgar wheat to pretend it was okay. (All the best to him and his toilet the next day because he’s going to be in there a long time) There was no apology, and they were extremely dismissive and talking about us in their language. Unfortunately for them I understand Turkish but they probably assumed i wouldn’t because I’m black. I wouldn’t return here because the customer service and food hygiene standards are below sub par. I know for sure they intended to continue serving that spoiled food until they closed. They’re lucky I’m not going to call the food standards agency on them for how they treated us! Save your money! They definitely DO NOT deserve it!