Twenty 8 in Leeds

We arrived and were seated, with our toddler. We had 2 separate waitresses ask us about positioning the high chair. Clearly, from the off there's no system of who deals with which tables. We sat down for several minutes expecting a menu. We eventually had to ask for menus. We had the menus all of 2 minutes before we were asked to order but we weren't ready. We asked for a couple more minutes. We waited a further 15, just to have our order taken. We then waited half an hour for food. In all it was almost an hour from arriving to eating. This just isn't acceptable. Half of our child's lunchbox meal was forgotten and we had to ask for it. The food was nice but the service is such a disaster. There is no system, we had 3 or 4 different people attend to us. No ownership of tables, tasks etc. Drastic organisation needs implementing. Looking at other reviews this is an ongoing problem.

We visited 28 on 15th May. We arrived and greeted and seated by a pleasant young man , looked at the menu and decided what we wanted . 20 minutes passed and no one acknowledged us, I caught the eye of a lady waitress who said she would be with us in a minute she then proceed to clear tables which we found unbelievable we then got up and left . I said to the lady we have waited too long to which she replied we have other customers and bringing food out . It was not busy and we won’t be returning!

Sat for 20 mins before our order was taken despite asking twice. Another 15 min wait for our drinks which by the time our food arrived 20 mins later was gone, The food was ok but not with the 55 min wait. Will not be going back

This wasn’t the first time I’ve been here and been exasperated by terribly slow service. We waited a full hour for our sandwiches to arrive. What ls made me eight this review is that when queuing to pay the waitress said sorry about your wait today no doubt expecting me to say no problem. I was polite but replied ‘has a chef not turned up today’. To which she replied ‘what do people expect if everyone turns up at the same time’ I’ve got an answer for your at 28 - don’t take all the bookings and everyone’s hard earned money if you can’t provide a decent service! Needless to say I won’t be going back

Went for a coffee, had menus brought to the table and were told someone would come back in a few minutes to take our order. 20 minutes later, I went to the counter to try order some drinks but was told that ‘stay in’ is table service, so sit down and someone would be over. Several people had been served since our arrival at neighbouring tables and several more were served in the time between me being sent back to my seat to be ignored for nearly 10 more mins and us giving up and walking out.