Turquoise Kitchen in North Hertfordshire

We've been twice now. The first time had such bad service that it put us off coming back for a year. We decided to take my parents visiting from another country tonight. Food was fantastic but the worst service you could ever have. We had to repeatedly ask for service.. Call someone to ask them to take our drinks order.. To ask for our food to be ordered. After the mains were removed, we waited 45 mins before having to call over a waitress to ask for the desert menu. No one ever came back to take our desert oder. After an hour after mains finished, we asked for the bill to see a 12% service charge added. We asked for this to be removed and the waitress was so rude demanding why.. Trying to explain how the menu work. Getting the manager etc etc. Doesn't matter - we shouldnt have to ask for the desert menu and wait an hour without anyone taking our order! The woman was so rude demanding to know why we refused to tip. We didn't want to pay 12% tip but we wanted to leave a cash tip instead. She talked herself completely out of a tip at all with her demanding attitude wanting a tip despite only appearing when we asked for the bill. Well it's the UK - tips are not compulsory here. Absolutely shocking service. Avoid. Food delicious. Service =abysmal.

Delicious food well prepared and presented. Just could have been hotter

Food was lovely, service was quick! Downside was pushed to leave - 9.45pm on a Friday evening! Ordered a second bottle of Prosecco and were given a glass each (3 of us) and then the bottle was taken away but we were still charged for the whole bottle! When questioned we were just told that we saw him open the bottle - he didn’t actually tell us where the rest of the bottle went! Won’t be rushing back!

We ate here on a Sunday evening and it was quite empty. The food was okay but nothing spectacular. Very generous portions but also slightly pricey compared to other restaurants in Letchworth Garden City. Free bread and dipping sauces while we were waiting for our mains. Probably the second best Turkish restaurant in Letchworth.

Came for girlfriends birthday. Lovely time amazing hosts. Couldn’t have asked for more.

Absolutely lovely. Fresh, generous and delicious. We had not been before but will return. Menu extensive and fairly authentic. A great experience.

Hate to say it but this place has gone down hill. Been here several times in the past and the last 2 visits have been poor. Food quality has slipped, portion sizes have got smaller. Atmosphere in the restaurant is not the same and the restaurant on a Friday night at 8pm was virtually empty. I use to enjoy this location but have to say I am now on the search for my new Turkish restaurant. Real shame ….. Bye bye Turquoise Kitchen. 3 out of 5 👋👋👋

Lovely food as always. Shame about the mushrooms that weren’t on the list of vegetables in the meal. Would have asked for no mushrooms if they were listed. But lovely food once I’d picked them all out 😃

Lovely food with great service! The food here is fab and the staff are all very nice and friendly! Very accommodating as well. We had a pushchair and they made sure we had a table that suited the pushchair and the baby!

Lovely food, really enjoyed the meal. The start was very attentive, and looked after us throughout the evening.

Amazing friendly staff and Great food!!!

Had a lovely meal tonight, the food was brilliant as always, tried some different dishes tonight and they were so tasty, especially the lamb liver. The staff friendly and helpful as always.

Absolutely delicious ! Lovely flavours, nice and hot, bread and dips added Amazing

Good food and place, right price!

i went here with my girlfriend and the staff were really nice and welcoming!! we both felt very comfortable. went again with family and the staff were very very nice, the food was great and the service was fast. highly recommend!!

Full platter is delicious! Worth every bite and penny! Really enjoyed our experience

Very stupid behaviour with drivers and everyone

Went for lunch. Very disappointed, especially as a previous visit in the evening was excellent. The waiter gave us a large lunch menu... but what we asked for was not available as it was considered 'too large for lunch'!!! Why have it on the menu? Went for a casserole type of dish... we were sure had been microwaved.... quite mediocre.. I must say that they did give us a tasty complimentary dish before with (a lot of) pitta bread. Staff were very pleasant. Nice atmosphere. Don't think I will revisit though.

Clean and friendly, what more could you want. Large portions and full of flavour.

Excellent food and excellent service. Highly recommend.

Had a very enjoyable meal. Good choice of menu. Decent size portions & quality ingredients used. 2 complimentary dips and bread before our main course. Good service and friendly. Will certainly come here again.

A last minute booking. We were made so welcome, given a choice of table given it being 8pm on a Saturday evening. We were given super advice on wine choice and food. The quality of the meat was exceptional. All the trimmings that accompanied were delicious too. No hesitation to recommend this venue. Thank you for looking after us 🥰

Food was excellent. Service efficient and friendly. Meals reasonably priced. Great restaurant.

We always come here to celebrate family events and tonight was no different. I particularly enjoyed the hot starter Halloumi and sausage. The calamari was exquisite, no stringy bits, fresh, plump and meaty. Mojito's for me, Pina Colada for my daughter, both were really very good. Particularly enjoy the Turkish delight at the end of our meal.

Perhaps chose the wrong evening to visit (England/Spain) but place was empty (1 table) nevertheless “any port in a storm “ as my hotel had finished serving for the day @ 1800! Not wishing to take any chances chose the lamb pieces on a bed of chopped pita bread with yogurt. Lamb was OK but was not over generous the padding was the pita bread. At £25 for a plate + beer+service seems a tad not the best value especially with chipped plates. Can I recommend it ? There are better options nearby.

Had a lovely evening with friends and family at Turquoise Kitchen. Staff were lovely as always, friendly, helpful and patient with a big group. Food was excellent, meze starters were delicious.

Great for business lunches. Extremely delicious.

I would recommend coming here for a meal as the food was really good and you got big portions and the staff were really friendly and helpful and the prices were good too. We will be coming again when visiting this area.

Love the food here, it's become our 'go to' special occasion place. Beautiful plates too.

Having chosen this one out of two Turkish restaurants in the town we were disappointed with the food overall. Service was over the top as they alway walking around looking at what we were doing, asked for the bill give it to us and was there with the machine before we could check all was ok, hold back a bit for a minute or two here please! Hot platter starters was ok, however the mains were disappointing, salmon was dry. Mixed kababs was only a few pieces chips were poor too. Will not return

Oooh yummy,doesn't disappoint, tasty ,very lovely

Love, love. Love. Thank you. It is a very tasty and delicious restaurant.

Have eaten at this restaurant many times over the last couple of years and the food is always excellent and the staff and service always impeccable. Nothing is too much trouble. Would highly recommend.

My family and I visited this restaurant for my sister's birthday on 11th May. The place was tidy, stylish, and clean. We were seated straight away and offered drinks. We were then provided warm pita bread and dips, which was lovely. All of our mains (including my vege meal) were cooked to perfection and served promptly. There were a lot of waiting staff, so it was easy to get attention. Overall, it was an excellent night. Great atmosphere, great food. We couldn't fault it!!

Great service and food. Very good with young happy children

Absolutely blown away by the generosity of Mustafa. Today, I ordered a staff lunch to have with some of my colleagues. He was amazingly accommodating and we will definitely use again in the very near future. We ordered Chicken Shish, Chicken Beyti and Falafel meals. Everyone of us enjoyed our meals. Thank you 🌟🌟🌟🌟🌟

Me and my girlfriend come a few times. I always have chicken shish and tastes delicious only complaint is the portion is a bit small We will come here again but more as a treat as isn't cheap then pay service charge 10% but can't fault the food The pic below is the chicken shish

Phoned the restaurant who had prepared the food when order was placed yet no driver for over 45 minutes!

nice straters, dana is better than haringey

Delivery turned up without the platter. We only received bread and salad. Photos taken. Not acceptable

A lovely spot for lunch. The service was excellent, food fresh, tasty and felt good for one's body and soul. The lunch deal ended with a Turkish coffee and shared baklava was perfect!

It's such a lovely place to eat. The staff were so friendly. I recommend this place to eat.

all the items that should have been hot were cold so had to reheatin air fryer for another 15mins after already waiting an extra 40mins

Chicken shish, salad and yogurt dip was very tasty.

Best Turkish I’ve ever been. The food is absolutely delicious and the head chef is adorable. We always go for the Sarma Lamb Beyti for main - just order it, you will not be disappointed! It’s one of their specials.

Excellent meal, very fresh and delicious

Always get our chicken shish kebabs here. We love the salad and rice, feels healthy, presentation perfect and the chicken moist! Never fails

thhe best takeaway we've had. great quality exactly like the restaurant, delicious!

Don’t buy food from this restaurant, the take your money and never deliver

My food was amazing when I finally got it. Just eat driver failed to deliver my order. I contacted the restaurant who also contacted just eat. Restaurant then re made my order and I collected the food myself. I will not order through just eat again in future I will order directly from the restaurant.

They never delivered my food and never answered the phone, absolute worst customer service!! And not even had a refund!! Do not order a delivery from here

Very good food, delivered in good time. Keep it up!

This is always my go to Turkish, food is tasty and good portions! Service is quick and efficient! No complaints!

We love this place,we have few Turkish restaurants in Cambridge but we don't mind to drive to go there ,the food it's always delicious and staff very friendly .Always the restaurant it's busy which is really a good feeling and atmosphere. Keep up hard work

Superb food enjoyed by all the family. So glad to have Turquoise Kitchen here in Letchworth Garden City.

Poor quantity of meat, for a mixed shish I had 3 cubes of lamb - expected a more significant meal for the money.

Came along for a birthday celebration and the staff were very friendly and incredibly helpful and really tasty food

Very tasty, well worth the wait.

Food was tasty, but missing items.

Very flavourful, and plenty to go round.

Food was good and big portions. Could have done with the air con on as it was very hot. Staff were great.

This is a really hard one to rate as the food here is amazing! Everything about turquoise kitchen is amazing BUT and it’s a big one, they close at 10!! We went last night for the fifth time and for the fifth time, I felt rushed which spoilt what was otherwise a lovely dining experience. We booked a table for 8 but from the minute we sat down, we were reminded that they close at 10. Throughout the meal, we were reminded that they close at 10. Then when we tried to order another bottle of wine at 9.20, we had to promise that we’d drink it by 10. The waiters were really lovely other than this and did explain that they all live in London so close early. By 9.40 they had pretty much closed the restaurant, in a Friday night and we watched as one by one most of the staff left. We left at 9.45 as felt pressured to go. What a shame! It would definitely put me off going for anything other than an early dinner, definitely not somewhere to relax, enjoy the amazing food and wine and atmosphere on a weekend!

Always yummy,looks so inviting.

Please... Please, have an extra virgin olive oil for the clients. ;)

Wasn’t sure how takeaway was going to be compared to sitting in but absolutely smashed it. Presentation even for takeaway was brill

Revisited, great food and service tonight, much improved....toilet still broken upstairs

Good quality food, large portions and helpful service. Maybe not the cheapest in Letchworth but it's still good value.

Hot meze. Every time! Soooo good

Very good service, food very tasty,well presented, delivery perfect.yummy.

The food here was great. Generous but not overly generous portions that are tasty and well prepared. Everything was served hot and was fresh. Service felt a bit rushed but they were busy. Possibly as they seem to have a single rush hour which makes it very loud inside and also slows the service down while making the servers anxious. However the food was tasty/worth it and we were not rushed from our table and were made to feel welcome while we were there. Overall I’d recommend and happily go back but I’d go early in the evening or after about 1945 to avoid what appears to be a dinner rush.

The order didn’t have any bread (that is usually provided) so a bit disappointing and resulted in lower quality. Pre ordered in advance for 8pm but it arrived over 15 minutes late. Resulting in a lower score.

As usual the food was fantastic, arrived on time was hot and very tasty! We have never been discontented by a meal from here!

The staff were amazing and so was the food. The chiken wings were so tasty. We spent a lot of money but there were leftovers and we took them back. It was a friend's birthday there and they handed him a slice of cake with a sparkler and gave the kids lollipops, and put a plate of turkish delight on our table for us to take. All this was free. They were very friendly and the food was amazing so I would highly recommend coming here.

Easy ordering, good communication and friendly deliverer. Thanks

Absolutely amazing, first time ordering and will definitely order from here again. Food was fantastic.

Had one of the chilken sharing platters and it was amazing. Staff were very attentive and friendly

Firs visit here for my husband and me. We just had mains as we had tickets to a show. I had vegetarian moussaka and he had lamb/chicken shish. Both were lovely dishes. Hubby said the meat was tender and very flavoursome. My moussaka was very under seasoned. The thing that brings the star rating down is the atmosphere and service. The kitchen it visible and run by 1 gentleman, the floor is clearly run by another gentleman (maybe brothers?) Kitchen man was incredibly loud and shouty - to the pont he looked and sounded like a bundle of anger and stress - all very distracting... as was the CONSTANT dinging of the bells to alert servers that food was ready for collection at the pass. If not collected in a timely fashion that poor bell was dinged with increasing violence. Meanwhile on the floor it was incredibly clear that the female staff were treated like sh*t. They were spoken to so abruptly and expected to jump to every curt command. It made for actually quite an uncomfortable atmosphere at times. Service felt very disorganised. It didn't appear that servers had specific sections and were just scurrying everywhere with a slight sense of panic. Food was tasty but it was not a relaxed enjoyable dining experience. I see many comments on service in other reviews.... maybe the owners should start to recognise the pattern?

Fantastic as always. Can’t recommend highly enough

Ordered at 7pm for an 8pm delivery, turned up at 9pm, lost my hunger by the time it arrived….waste of money.

Great food and service. Closes early but there we are.

Delicious food, delivered within half an hour from ordering, extremely efficient containers that kept food tidy - all sides separated and not mixed up. Will order again for sure !

Great food as usual, great service, but even better eating outside with great weather to feel really mediteranean

I came home from a hospital appointment, tired and hungry and thought I'd get a lovely meal from turquoise kitchen. No such luck! For £32 I got a reheated, dry chicken kebab, tabbouleh that was just going off and without any couscous in it, and a baba ganoush which was barely flavoured. I'm so disappointed. I feel that they were indifferent to what they were sending out. I will not be ordering/eating there again.

Always steady for wholesome Turkish cuisine.

Absolutely AMAZING! This was our first Turkish delivery and I’m so hooked I’ll be back for more!! Honestly 10/10

Delivery was amazing, quality was amazing

We've been ordering from Turqouse for a while and today we noticed a clear change. The portion size has decreased, the quality of the potatoes in the chips is decreased, they are waxy when they used to be lovely fluffy and soft, and the falafel recipe is changed. All for the worse unfortunately... I will think twice next time before ordering.

Really good food, served and delivered hot.

This place does food that is healthy, well priced and tasty! I would recommend going here.

Service was good , food average at best , Lamb shish with yoghurt , The lamb was semi tough , had very little flavour , no rice , instead the whole thing sat on a bed of chopped up pieces of bread , which were very soggy and quite horrible , just terrible , A waste of £60 between the two of us .

Well done to the restaurant team a truly fantastic dinner full of flavour a nice amount and delivered early and pipping hot . Would order again.

Delicious, definitely recommend.

Absolutely beautiful food. Great quality, authentic flavours....simply delicious 😋

had a lovely lunch, food was really good and hot, good portions and friendly staff.

Should be a 4.5 out of 5 stars but will go with 5. Staff are super friendly and welcoming, food is amazing. Visited twice in space of a week, only complaint was the request I made during both visits was not communicated and ended up being ignored. Better communication between waiters and I would have no complaints! Worth the visit and we will be visiting again.

Delivery driver kicked our dog but the food was great.

The best food in Letchworth. Always beautifully cooked and presented. Absolutely delicious.

Lovely food, piping hot and very fresh

Food is usually great however this time the chicken was cold, and one piece was extremely tough. Unfortunately I couldn't eat it and most of it. Gutted, I was discharged from hospital today and wanted something hot, nice and healthy, hopefully this is just a once off, they are usually very reliable.

Thank you to all at the restaurant An absolutely beautiful tasting dinner highly recommend to anyone thinking about ordering. Nice size food portions very well prepared and cooked.