Hitchin best kebab in North Hertfordshire

Terrible food, unpleasant staff and a habit of overcharging.

Tastiest chicken donner in town

The waffle had an awful metallic taste the fruit was soft mushy and tasted terrible also the chocolate sauce was watered down and non existent. The milkshake tasted like off milk and undrinkable we was also missing our coleslaw with our deal. The chicken was terrible we order from her regularly and this was such a disappointment.

Yeah, i’m ordering from here again 😂

Normally have a great kebab from here but was awful cold and meat was hard and didn’t seem like a large kebab completely different to ones we have had before

Two Fries was missing from order

Went here today and ordered 4 pc fried chicken. The portion is massive and it tastes better than KFC. Recommend any day of the week.

Went here today and ordered 4 pc fried chicken. The portion is massive and it tastes better than KFC. Recommend any day of the week.

I love getting a takeaway from here the employees who run this kebab shop are absolutely lovely and the food is good to highly recommend going here for food it's not to badly priced either

I love getting a takeaway from here the employees who run this kebab shop are absolutely lovely and the food is good to highly recommend going here for food it's not to badly priced either

Fresh, tasty and juicy food and very friendly staff. Love this place

food didnt arrive, currently arguing with just eat for a refund ..what a joke

We ordered an Oreo's milkshake but we received just a normal chocolate milkshake. Unfortunately, this isn't the first time it's happened.

Amazing food. Nutella Waffle tasted great and Pizza is really good. Every thing was hot and fresh. Really Impressed. Will order again.

Great food, staff and delivery service. Fixed any issues or mistakes easily and politely. Couldn’t recommend them more new favourite place for pizza

Amazing food, served by amazing people.

Food was yummy and hot. Thank you so much. Arrived on time as well.

Soggy chips , food was late, meat was poor quality. Salad was soggy. Poor quantity of salad to go with kebab. Pizza was nice.

Will not be ordering from you again don't know what is happening was my go to for food to much has changed will not be coming back

Really tasty food and the guys were very accommodating. Ordered chicken fries, chips and a mix of kebabs - all were delicious and the sauces were fantastic

The order was late and till i didnt contacted whem nobody was even saying anything,but on app they put asdelivered ,then i contactrd they said its on the way ,till food come was super cold n i coulnt eat.

Brilliant food massive portion sizes !!! 1000% recommend ,cheers🤟🤟🤟

We ordered 2 kebabs for £14. They sent one large kebab in one pitta with one portion of salad and argued that this is 2 kebabs….. the wording is very clear. 2 kebabs, £14. ordering a large kebab would have been cheaper. This is clear profiteering and I won’t be returning and they fact they had the balls to argue 1 kebab is 2 kebabs is mind blowing

It’s very nice food friendly staff Good test All the best guys keep going 🥰🥰

Best kabab in town . Chill sauce 👌

Delicious food. Always on time and always served with a smile❤️

Live near by and food is always great and they are super friendly people.

This is one of our favourite takeaways, food is lovely x

I had the hunger buster. Was expecting lamb donar or a mix but was just chicken. I’d probably go just mixed kebab next time.

Really love it here - we live quite rural so sometimes limited for takeaways and have come to expect cold food and soggy chips but every time we’ve ordered food has been piping hot and the chips the crispiest from anywhere that delivers to us.

Since they’ve changed hands they have not updated their website. Change the price of large kebabs to £11.99 which I challenged and they said would give us a bottle of drink… and they did not. The food arrived and was substandard to before when it was in prior management. We had three kebabs and only three salads were provided. The quantity of meat in the kebabs has significantly reduced despite the two pound increase in price. The peri peri fries now taste like cheap Iceland curly fries with a sprinkle of supposed peri peri seasoning. Gutted was the best in town now very very poor. Three kebabs and fries £40 and shocking quality. Out to find the best in town. Would avoid now

Really good service, Great food, loved the Ice Cream Milkshake. The staff are nice and food was ready on time. I can't complain. Definitely will order again.

Lovely tasty food, good portions and delivered nice and hot! Delivery driver was lovely too!

Food was fabulous, definitely order again

Very good service , food was very good, enjoyed by all.

Best quality best service delicious food, l will order again, thank you guys ❤️

Good was absolutely delicious, generous sizes too! Will definitely order again. Thank you so much!

The food was delicious, very flavourful and great value for money! Staff are very polite.

love this place food is always fresh excellent service best in hitchin

Very friendly delivery guy from the shop and the portion chip + chicken combo is huge. Love the lamb cubes too. Overall a great meal!

Always good food and a good price. Very friendly staff, always up for a laugh and a joke.

Mouth watering chicken doner and cheese chips.snd good friendly staff.

Good food & fast delivery,,, overall very satisfied

Food was good, but I didn’t get the Pepsi that was supposed to come with it. Mistakes happen, I’m sure they’ll do better next time.

Had one earlier and it was like time travelling back to the 90's for a kebab. Good size to be fair but had to bin off half of it, like licking a block of lard even after 5 pints. Can still taste it 6 hours later. Guys cmon, kebabs have evolved.. would love to see something on a par with GDK or lutons Berlin Donner in hitchin. That would mean lots of return custom.

This take away has been under new ownership over the past few weeks and I have been a customer of this establishment for about 20 years. I am pleasantly surprised that the new owners and staff have been honouring their loyal customers like myself by offering me their fantastic customer service. Fresh food, superior quality at competitive prices is what they offer. Keep up the great work guys!!!

Lovely food under new management since they started this month. Food quality is perfect taste is very delicious specially the guys over there can give extra sauces and they are very friendly. I am a regular costumer. Me and my team use to eat their mixed Donner wrap and other meals regularly.

One of the best service food quality portion size and price

Unbelievable food and quality service to match it. Cheap prices and perfect for all occasions. Would definitely recommend

Appalling. Okay until manager gets involved if you query anything. Rude arrogant and unappologetic. Going elsewhere now with nice staff in Redhill Road. Much better there.

Found hair in my food, was removed bt manger then denied and then told it was mine, asked to review their cctv to show no hair protection was worn by the server!! A refund would have sorted it but that was refused, dirty and poor customer service, be carful

worst wings we have ever tried 😡 they gave us old and qualityless wings..they gave us wings by heating microwave😡 we never recommend this restaurant...

Worst wings theygave old wings using microwave

Pizza absolutely outstanding. Our delivery was also super fast. Friendly staff.

good evening i am wanting to send a message about a order we have just had from you i spent 122.92 today on a order for our family and i can say the order was not nice the nuggets were like cardboard no one ate them and i ordered by mistake chicken donor meat and chips then t called to change it to lamb donar meat and chips but still got the chicken meat and chips the milkshake was just like milk the choclate was in a lump at the bottom the chicken burger was burnt This was June 10th I had the order

good evening i am wanting to send a message about a order we have just had from you i spent 122.92 today on a order for our family and i can say the order was not nice the nuggets were like cardboard no one ate them and i ordered by mistake chicken donor meat and chips then t called to change it to lamb donar meat and chips but still got the chicken meat and chips the milkshake was just like milk the choclate was in a lump at the bottom the chicken burger was burnt This was 10th of June

Thank you first delivery, lamb shish and mixed chicken & lamb shish ….. lovely. Order regular. Amazing portions and very generous tubs of sauces. Thank you 👍🎉😊🤩 £21.50 spot on prices 🎉

Food is okay and phone customer service was good until you speak to the manager because there was an issue with your order. About as rude as it gets and when you inform them of a mistake the manager response was ‘your opinion is irrelevant’. (wow) Word of Advice: don’t buy their ‘large’ portions, it’s the same size as their normal portions.

GREAT FOOD.EXCELLENT SERVICE.HIGHLY RECOMENDED.ALWAYS HAVE FRESH FOOD. VERY HELPFUL STAFF.BANGING SPICY WINGS.

Amazing service. Food is always hot! Flavoursome and spectacular!!

Always polite and professional service and the food is delicious with generous portion sizes. Highly recommended 👌

Quality of food is outstanding, top tier quality customer service. Would definitely recommend 👌

BEST FOOD IN Hitchin. I have been eating at Hitchin best Kebab from last 18 years and love there food. I never had any complaint from them. Best customer service as well. Thanks

Excellent quality food. Try the spicy chicken wings. Best I've tastes anywhere and I travel a lot.

Portion sizes pathetic - paid for 2 large kebabs and both had only 3 tiny pieces of meat in them. Chips also very stingy. Disappointed and feel that the value for money is awful.

Your typical takaway lovely chilli sauce tasty chicken but fries could have been slight better and tasted good

Very poor and greasy, ate 2 mouthfuls and left the rest,

Took almost two hours to arrive. Driver couldn't follow simple instructions/couldn't be bothered to drive down my road. Mediocre food. Don't bother ordering from these guys

Positive - presentation, salad, sauces packaged separately. Negatives - small portion sizes (XL was definitely a medium), quality of meat was poor, food arrived lukewarm. There are plenty of other kebab shops around the area that are certainly better than 'Hitchin best kebab'. I'm from north London and know what a quality kebab looks and tastes like. Avoid this establishment.

My daughter ordered at 5.50pm for 8pm delivery, as I was travelling back from Buckinghamshire after sorting out my late mother's funeral so was in no mood to cook. By 8.15pm it had not arrived but on the just eat app it was notifying my daughter it had been delivered so she phoned to be told that it was currently being made as they were wait for drivers to return to collect before making also it was busy and hitchin was flooded.....well I drove through there 20 min before and encountered no floods, well it finally arrived after 8.30 , I had ordered a vegetable kebab ny daughter a donner and they hadn't even cut the pittas and filled them the filling was chucked on top ( I have used them before so know the filling is usually inside) so resulting in a soggy pitta that wouldn't hold the filling...the idea of a takeaway very often is to save on washing up , well this is the 1st time I have eaten a kebab on a plate with a knife and fork. Very disappointed and also with how the manager spoke to my daughter.

My daughter ordered at 5.50pm for 8pm delivery, as I was travelling back from Buckinghamshire after sorting out my late mother's funeral so was in no mood to cook. By 8.15pm it had not arrived but on the just eat app it was notifying my daughter it had been delivered so she phoned to be told that it was currently being made as they were wait for drivers to return to collect before making also it was busy and hitchin was flooded.....well I drove through there 20 min before and encountered no floods, well it finally arrived after 8.30 , I had ordered a vegetable kebab ny daughter a donner and they hadn't even cut the pittas and filled them the filling was chucked on top ( I have used them before so know the filling is usually inside) so resulting in a soggy pitta that wouldn't hold the filling...the idea of a takeaway very often is to save on washing up , well this is the 1st time I have eaten a kebab on a plate with a knife and fork. Very disappointed and also with how the manager spoke to my daughter.

Never had any issues with them, great kebabs and surprisingly good sf chicken. Delivery or takeaway, cash or card, all good.

Good food, good service and good quality all round, polite and friendly staff well worth a visit.

Freezing cold and extremely salty doner meat and small portion. Handful of chips for £1.60 that were hard and also cold. Chicken was dry but yet very greasy at the same time?? First time ordering and never will again! Definitely not best kebab more like worst kebab. Avoid;

Have been using hitchin best kebab for a long time and giving them the benefit of the doubt as their food is is very tasty, but after several times it being delivered cold the straw is broken I think I am done if I am going to use the microwave I may as well save myself a bit of money 🤷‍♂️

First of all I would like to say thank you to all takeaway business who are working hard through this pandemic. Also I'd like to thank HKB and dedicated staff for a speedy cook and delivery of my food. I ordered fries, chicken wings and chicken breast, the chicken was so tender and the fries were still hot when I received my takeaway meal, keep it up guy's

Very cold when I got it near go there no more

Nice enough kebab, Don't like it when meat kept in tin goes greasy but not bad, Nice staff just keep the meat fresh please

Great shish kebab, fresh salad and crunchy chips.

This place used to be the best kebab place in Hitchin, but unfortunately, since it changed management it has massively gone down hill. Whilst the apparent manager comes across with what seems to be a professional customer focused tone it does nothing to overcome the fact that he cannot accept being in the wrong when his staff have made a mistake (on multiple occasions I may add) even when he speaks to them directly and they confirm they have made a mistake in front of me. He has the audacity to make out that I'm some sort of problem customer because I have raised issues in the past with their sub par service and mistakes. It is a genuine shame really as I think the potential is there but a few sloppy mistakes and inability to take responsibility for them is damaging to their reputation and credibility as a kebab house. All the best but I won't be returning anytime soon and will advise others to stay clear.

Food was hot but I was not that impressed with the flavour but there was plenty of it they do not scrimp on the portion size.

Great fresh food.great service..

I ordered on uber eats and there was hardly any lamb. I called to complain and they cited "lean meat" as an excuse. Totally unacceptable. The man on the phone was extremely rude. Will never use again and do not recommend. This is an unacceptable "large"

Social distancing not in force, no one wearing a mask. Chips overcooked.

Tried know a few times not getting better never again always cold and always get things wrong and rude when you say anything never again

Great food as per usual, other than the wrong salad in my burger and a very rude delivery driver who just grunted at us on arrival... Milkshakes were half spilt in bag on transit , which we were not aware of until the bag ripped once inside and our drinks went all over the floor... abit disappointed ...

The best takeway in hitchin! The food is always 10/10 Me and my wife absolute love this place we have never had a bad meal! Very freindly staff and great customer service! Highly recommend Hitchin best kebab to everyone.

Best kebab shop in town. Love their food kebab and chicken always taste fresh and delicious prices are reasonable also staff is friendly too.

Great food, excellent service 100% recommended 👍🏻

Excellent food and great service.

Best Turkish food ever tasted, perfectly marinated and cooked by friendliest guys. Simply amazing. Keep it up guys. 👍🏼

It may be cheap, but you only get what you pay for. Not very nice 😐

Normally a great place to eat from but on this occasion (when there was no manager about). I made 2 complaints (out of several). Where pizza was damaged before transit. And I did not receive 1 of my 3 drinks. Pizza was replaced and was given to me hand to hand (against covid19 precautions). And still did not receive my drink. I phoned up again to complain about my drink again and they refused to send it as I was "lying about my drink" apparently. He said he packed it personally and I was not aloud to speak to a manager. After this I sent an email to the manager/customer support. Where he then called me a liar as he packed the drinks himself (no manager on duty) the email stated it was from the manager of HBK . It said they don't want customers like me and am no longer welcome to order from here. I have complained in total 3 times out of 50+ orders and am generally happy with them most times. But due to being called a liar I am thinking this is a very bad place to eat from now. The driver could of dropped it in his vehicle or even stolen it (doubt this he was a friendly person) or even given my drinks to someone else or in shop put my drink in another bag but HBK refused to take any responsibility, And will call you a liar

Just had a delicious chicken and lamb Donna and delivered in good time

Very tasty pizza I ever have. I tried Pizza everywhere in Hitchin but Hitchin best kebab pizza is very good. ⭐️⭐️⭐️⭐️⭐️

Good service, excellent food, friendly staff 100% recommended 👍🏻 Fairly priced.Always good Atmosphere.

Absolutely disgusting food, cold and dry when we got the delivery, very rude staff when we called up to let them know they had forgotten our drinks, wouldn't recommend to an enemy let alone a friend. Sorry but it was that bad.

Not a fresh food, seems like given me 2 days old chicken

Best lamb donner kebab I had in a long time Staff where very friendly as well

Went into the so called best kebab in hitchin? Asked for doner wait 10 mins for it the salad was poor not fresh and after waiting 10 mins you would think the meat would be hot but No !!! Stone cold got to be the worst kebab ever! If this is meant to be hitchin best I would dread to think what the others are? They couldn't even get the order right ?