Town Residential in Islington

Execrable services. They supposed to manage bookings in London, but they are certenly don’t know what are they doing. I’ll let here some pictures with one of their property. The property description on booking not matching reality. They don’t take any responsibility for anything.

AVOID AT ALL COSTS!!! Deeply unprofessional. I contacted Town Residential for a viewing, which was arranged and booked. This was then cancelled because no access was possible, so we rescheduled. I contacted them on the day to confirm the appointment, only to be told the flat had already been given away to somebody else (had I not called, I would have been still waiting at the flat). They offered a similar flat in the same area and arranged a viewing for the next day. This was cancelled again because 'tenants weren't in' - we rescheduled. On the agreed day, I made my way to the flat to find several other people also waiting to view it (strange to arrange multiple viewing at once but oh well, I thought). No one arrived for 15 minutes. Upon calling the agent, he said he was 10 minutes away. 15 minutes later (30 mins from appt time) he calls again only to say the tenants aren't in and there is no spare key. I'll be honest, after multiple renting experiences in London I am used to the toxic housing environment, but I've never seen such unprofessional behaviour before. If nothing else, the pure lack of respect for my time means I'll never use this agency again.

I had a great experience renting with this company