Tortilla, Leeds MSA in Leeds

Food is absolutely amazing, when it's actually open. The store is supposed to shut at 7pm, but my husband and I have frequently gone earlier and earlier and everytime they are cleaning up to pack away (we last arrived at 5pm, the service station was busy and they were shutting). You should consider updating your opening times to reflect when you are actually open, to save people travelling only to be told they can't purchase what they wanted and leave disappointed.

Friendly staff and a wonderful burrito.

By far the worst tortilla on the planet.. Portion sizes are tiny and food is very expensive, tortilla is always fairly good value for money but every time I eat here it costs £15 and I am still hungry.. Avoid like the plague and head to the one in Leeds town centre instead..

Lovely food one of the staff members seemed new and a little nervous but we were patient and polite to him unlike some of the other customers. We really enjoyed our burritos the first time that we came back again today when travelling back home. thank you 🙂

Closed on a Sunday at 12pm when opening times advise 11-7pm. Had also been the day before and they had sold out by 3pm. What a joke. Deeply unhappy, especially after a long journey

abi served me as was amazing, she was really lovely !

I visited this store and was a little hesitant because I wasn’t sure whether my dietary requirements could be met but Roneta went above and beyond. She spent a good amount of time asking me how she could accommodate my needs and truly made me feel so comfortable. Her service was so lovely she was an absolute pleasure to speak to and I’m genuinely so pleased there are people like her in the world who care enough to make people feel comfortable talking about dietary restrictions. I truly hope her passion and dedication to excellent customer service is recognised and rewarded.

Fantastic burrito as always in a great location, the toppings were really fresh and great service.

I'm a fan of Tortilla brand, regularly visiting their Trinity Kitchen store in Leeds. When I discovered they had an out-of-town branch, I was thrilled. However, my recent experience was far from satisfactory. The options for rice were extremely limited, clearly indicating they had been sitting there for quite some time. There were hardly any fresh peppers and onions, and the beans were swimming in murky water. The black beans were particularly unpleasant, and the pinto beans resembled watery mush. The beef was fatty, while the chicken tasted dry and unpalatable. Charging £1 for a minuscule portion of cheese sauce seemed excessive. The lettuce was unremarkable, lacking the vibrant flavors of guacamole, and we only received two measly slices of pickled red onion per item, which felt incredibly stingy. The service was slow, and considering the quality, the prices were unreasonably high. Overall, it was a disappointing and overpriced dining experience.

The staff were really good an the man that served me Vishnu very good customer service

Fantastic Customer Service from Sakina. So friendly, chatty and helpful. Made the difference on a long journey and rainy Tuesday night. Would love her to be working for me. Deserves some recognition.

Served by Sakina, very helpful and cheerful, 5 star food and sevice

Sakina was so friendly and funny and encouraging and kind to my children. The burritos were delicious

Good portions, really tasty, served by really helpful and jolly staff even though it was a busy, stressful bank holiday 👍 we'll be back

On google it advertises that it closes at 7pm. We have arrived at 6pm however it was already closed. We were very disappointed as we specifically came here to eat and it was just closed.

Staff sakina was amazing and today was my first time of having doritos. The spices blended very well plus the atmosphere and staff who was friendly..

Lucy was really friendly and professional.

Staff are so friendly and the food is amazing!

Food bought: Burritos & Nachos Visited this places twice in 2 days. Actively went out our way, on the way back home to revisit after the quality of service from our first visit. Staff are very polite. Considering its a stall at a service station, the quality of food is lovely and really tasty.

Sakina was truly lovely and helped my friend and me make the right choice of food for us. We valued her opinion and chose delicious naked burritoes. Thank you Sakina❤️

Sakina was lovely! Great friendly server who was so helpful recommending what to try and convincing us to go for spicier flavours that we wouldn’t have otherwise done!

Sakina was fantastic! Thank you

Lebron and zukina were fantastic! And such a delicious meal, service with a smile

Drove out of my way to these services yesterday ONLY to get a Burrito. Was "served" by a young lad with short dreadlocks and a ghost tattoo on his left forearm. For starters didn't get a "hello", "what can I get you" etc - Literally just looked at me and said nothing. I asked for a Large burrito, again he said nothing, put the Tortilla on the heater, took it off the heater and started scooping Rice without asking me what I actually want... I stopped him and asked for a small amount of coriander rice, it was only now when he decided to speak and said they had none. I just asked him for rice, double chicken, lettuce, cheese and sauce and went to wait at the pay machine. Another young girl at the pay machine who was lent up against the panel with her arms folded who looked at me like I just spat in her coffee - Just looked at me and said "£8.45" - No thank you, nothing. Awful customer service from both. Have a word.

Excellent burritos freshly made and great and happy service from Sakina

Burrito all fell apart into a big goo and they use way too much rice. Extra £1 for quac is ridiculous. Flavour was average and all a bit bland.

Unbelievable, was a burrito virgin untill today

Attempted to completely rip me off! They usually make good full burritos, but today she made me a burrito about a 6th of the size they usually are, absolute joke, tried to charge me an extra 90p for beef when they were sold out of chicken, so I also only got given half a serving a beef. Only got a smidge of all the other contents. State of it buy the end I said I'm not paying £8.45 for that and walked away. I understand there's inflation and they've not increased their prices, but they're expensive enough and this was an absolute con job. I won't be buying from here anymore.

Amazing service from two of the most welcoming, personable and beautiful girls in Leeds. Izzy + Lucy

Lebron was really nice brilliant service

Sakina, first class service and a great attitude 👍

Thanks Sakina for the the brilliant service and help, food and service were both excellent.

Best burrito I've had in a while! Huge size and full of goodness. Excellent service from Lucy and Sakina! Helpful and happy!

Sakina served us and was absolutely great, really helpful and offered samples to try as it was our first time eating from here! Food was great

I would like to say thank you to Sakina and Lucy for their very friendly and welcoming service. Sakina was an absolute diamond, she helped me pick my filling, as I have not had a burrito before, and she was very helpful and made the experience unforgettable, Thank you both, Burritos are now on my list of favourite foods.

Sakina was so helpful and friendly

Sakina is super lovely great customer service always!

Overall, the experience was amazing and the staff sakina are very helpful and kind. She offered me a sample taste of the food which was considerate and accommodating. I did not have any problems and this review from Mr khan must have been false accusation as the staff had outstanding service.

I got served by Lucy, very friendly and polite, also helped me pick out a good meal choice as it was my first time to the restaurant and I would definitely go back again, as the food tasted incredible! Definitely 5 star!

Got an amazing service from Sakina, very helpful and friendly. Definitely recommend

Fantastic service from Eline helpful and didn't mind helping me choose and talk through the toppings and ingredients, Very friendly and smiling

Delicious burritos I ever had as it's my first time I tried. Just got to say thanks Sakina

Highly recommended the food & service was excellent, friendly server Sakina

I have eaten on many occasions here. I am Very shocked by the 1 negative review left by a Mr khan. I am a proud and loud and the lady been slandered with lies about her attitude towards homosexuality is an absurd lie. This is why I felt the need to leave this review. She has served myself and my GAY friends on many many occasions and has NEVER mentioned or made any of us feel indifferent in any way whatsoever. We love your service Sakina don’t let lies upset you and we only come hoping to see you and enjoy the fun conversations as we always have.

Had the delight of being served by a lady named sakina last week who was so rude and had disgusting customer service this has happened on more than one occasion now and I’m tired of being served by her she should not be working in a customer service establishment seen as though she has no manners she flat out asked me if I was fruity another term for gay to which I found very personal and derogatory and then proceeded to misgender my friend who was trans and called them a “man” and then proceeded to laugh at me will never visit this one again and would not recommend anyone else to visit this branch either will stick to the trinity one instead

Burrito was lovely and packed full!

Great food got the beef burrito bowl the staff was very friendly especially Sakina had jokes for days

Great food and service. Lebron was very friendly and helpful!

Excellent service and a smile from lebron.

I had a wrap from Lebron in Skelton Lake. Great service and a great wrap.

Lebron was perfect. Lovely guy!!

Nervous first timer with no idea what I was ordering but staff, Sakina, was very helpful and friendly, taking the time to talk me through my order. Will be back and would recommend to others

Amazing service, quick and speedy checkout done by Sakina. The wrap was perfect.

Incredible first experience of Tortilla, all thanks to Sakina. I had never dined here before so was unsure of what was available. Sakina kindly took the time to explain everything available, giving advice and suggestions along the way. I was kindly offered a small sample and the combination Sakina had put together was declicious and what made me buy in the end. I was so glad I did because it was the most delicious meal ever and I will be looking for my next nearest 'Tortilla' to dine at. The restaurant was clean and well presented and the food was fresh, hot and delicious. Thanks again.

Sakina was brilliant! Super friendly and kind. Overall brilliant atmosphere with amazing food.

Great service, friendly and approachable staff, and delicious food. Sakina is always able to advise on the best choices. My regular stop now. Keep up the good work!

Sakina is so friendly, not only did she make me a burrito but also gave me shopping tips!

Eaten here before and certainly will again! Sakina who served me is fabulous and I my opinion a real asset to your company!! Could not be happier Mark👍

Food was very good quality, price was reasonable for a services and the definitely filling ! Nachos were fine, but the tortilla wrap was delicious. We wouldn't have normally chosen Tortilla wraps but the staff member made a joke as we passed coming into the services as she was off on her break. Gave it a try, didn't disappoint. Definitely shows what a positive staff attitude and friendly presence makes a change towards potential customers. To the Tortilla Leeds MSA staff management, please give your ladies on shift a well done and thank you for Tuesday 1st August ! Definitely recommend and will use again.

Sakina was so lovely. Such great service and making sure we got what we needed / wanted despite there not being much left. She definitely made us want to come back. Thank you!!!

Went to see if all these reviews are legit and of course they are. Great service by Sakina and had a lovely nachos queso bowl. Keep up the good work

Really fast service. Amazing food. Please open a tortilla on Hinckley, Leicestershire

Sakina was lovely and made sure our experience at Tortilla was great!!

Really nice food, good quality ingredients and carefully made. Sakina was exceptionally friendly and helpful.

Never tried eating here before , so I thought I’d give it a go . Food is great and staff are also very friendly, especially Sakina make sure you get served by her . A+++

Great burritos and excellent service from Sakina and team.

A big thank you to Sakina for giving me a sample after getting food envy when she was creating a burrito for my husband. It was so good that even though I'd bought a baguette I had to go back to Sakina and get my own burrito....thank you Sakina, you are a super star ✨

Sakina was very patient and willing to guide me through the ordering process of the restaurant. Food presentation was immaculate and also tasted fantastic!

Sakina is probably the most cheerful & enthusiastic person I've ever met at a motorway services.... Great burrito too!

I was looked after by a lovely member of staff named Sakina, the staff were all very helpful and I had a very pleasurable experience

I'm glad l caught my favorite server again here at Tortilla Leeds. Her name's Sakina and served us our favorite nachos, tortillas and churros. Very good and the taste is authentic L.A.

Served by sakina,very good service and food was hot and fresh.

1st time at one of these. I had the buritto with beef. Very nice, plenty of meat on it. Very tasty but I like my hot food properly hot (hot Celsius not hot scoville) it could have been a bit warmer. Staff member was good, place looked very clean and a good choice of toppings. Theoretical question: How do you get a real California buritto in Yorkshire? Pedantic aside, I'd definatly give them another go in the future.

Really good food. We were served by Salina who is absolutely amazing! Always full of smiles and recommendations.

Awesome service brilliant food, Sakina served us, awesome person

Served by Sakina who was very helpful with recommendations with flavors and heat preferences. Great customer service. Thank you, I will be back!

Sakina is very nice and lovely person.

Had a great tasting large burrito for my lunch on Tuesday 11th July- it was delicious. I was helped with my order by Sakina who was really friendly and helped me through the order process. I only called in to the service station for a quick lunch but was so impressed with the tasty food & Sakina’s friendly service felt I should leave a review(which I don’t do often)

Loved the food. Very Authentic. Sakina is what made the experience of Tortilla that much more beautiful

Second Tortilla burrito I’ve had in a week. This was infinitely better than the London one. The young man Vishnu got the balance of ingredients perfectly. Seemed new to making them but a smile and great service made it a pleasure

It’s a MUST try Deffinately the best burrito ever x

eve took perfect care of my delivery order and made sure it was exactly right! i had missed tortilla soo much as an ex employee of the trinity store, and the way they made my food exactly as i asked in the notes was tasty nostalgia at its finest! would definitely recommend. thanks for the best lunch eve :) <3

Great place for a burrito. Staff always friendly and food nice

Brillant service and food from Sakina!

Visited today for a Burrito, I was served by Sakina, she was very pleasent and helpful with ingredient selection. Will visit again when I'm on my travels. Keep up the good work 👍

I had the best tortilla of my life!! The service was exceptionally great. I loved how the staff took care of our order especially Sakina, wonderful woman she is, bless her!

Amazing experience from Sakina today, good recommendations and a friendly service - exactly what you want :)

Sakina served me a burrito meal and it was the best burrito, she recommended food I was wary of trying but gave me samples to try before and enjoyed them. Would recommend this Tortilla 10/10

After a tIring journey SAKINA served me when I visited skeleton lakes services.what an eye opening breath of fresh air she was. Her great attitude overwhelming patience and willingness to make sure I got the right choice of ingredients for my burrito was nothing short of breath taking I would like to see her commended for her efforts.SAKINA made my tortilla experience one I will remember for years to come and I will certainly return to your stall again when I travel in that direction again.

The girl that served me, Lucy I think her name was; was amazing. My first time at this restaurant and she recommended my large burrito and it was unbelievably tasty! I would definitely go again! There’s only 5 stars on the review but if I could rate it higher I would! Can’t wait to go back there for another one!

Salina asked me to let her know if I thought the burrito was authentic ( I used to live in California) - it was missing the refried beans do it wasn’t quite up to Californian standards but still very good. Sakina was excellent, friendly and helpful though - which goes a long way when working in customer service!

Excellent service, Sakina was very polite, friendly and helpfull .The food was excellent, definitely returning again.

Skele lake service station Lebron and Sakina were both fabulous. Lebron was friendly, helpful and well infor-informed about the food he was serving. He made a brilliant tasty burritos. Sakina was friendly and helpful chatting to myself and another customer.

I came to get a too good to go bag from this branch and the staff were fast and friendly, especially the lady that had checked us out - Sakina - she was super friendly and cheerful, just what I needed today!😊

Sakina is amazing and a delight to be served by. She makes the experience! Don't lose her!

Having stopped at the Extra Services near Leeds (on my way home to Scotland) as I knew they had the best variety of food offerings. I was delighted that they had Tortilla… I was even more delighted by the service I received!!! It was close to closing time and yet the Supervisor / Manager I encountered (Sakina) was bright, cheerful and welcoming… We are always so quick to criticise when people make errors… Sakina is a wonderful ambassador for your brand.. Clearly very capable and competent as an individual but even more so as a Manager. Her encouraging words and empowering behaviour towards what was evidently a relatively new team member (Lebron) was exemplary!!! I would have loved to work for someone like her when I started in my career… I was then served by Lebron this evening and what a pleasure that was. He was super attentive and had a really pleasant manner about him. It was approx 18:55 and they were due to close at 19:00… That seemed to make absolutely no difference to Lebron. Prompt attention and he produced what can only be described as a Burrito Masterpiece!! It was “Huge”!!! Evenly filled so every bite was amazing!!! I then learned from Sakina that he was quite new to the role… You’d never have guessed!! Absolutely one for the future… Great Job Lebron!! Thank You to both Sakina and Lebron for making me a very happy man - Great Service & Great Food, prepared with care - what more do you want??? Ross

Amazing as always.. love this place love the food love the staff (sakina).. always a pleasure and a treat!

Sakina was very welcoming and absolutely fab! She offered me different variety of food and recommended certain food and I will definitely try one day! Thanks you

Always a welcoming experience when I get food from there. The staff are friendly and engaging, especially the staff member named Sakina. Would highly recommend

My new favourite food…..BURRITOS. But ONLY served by SAKINA. She’s AMAZING,she makes this business.