Tortilla Derby in Derby

For what it was.., insanely over priced. Tasted good but definitely not worth the money, if what I ordered was a large, I’d hate to see just how small the others are.! Sorry to say will not be coming back.

Ordered a too good to go and last minute was cancelled. Was already there so looked to see how much food was left... Loads and it looked disgusting.

Food fine, but delivery person needs to be mechanised and not push bike. All food was cold and had to be microwaved.

delicious, good portion size for the money. would recommend 11/10

paid extra for a drink and didnt get it

Burito has nice taste and the size is good too 👌

It was my son and I first time at Tortilla, we didn't fully understand the ordering process. We are both on the autism spectrum so can find these things quite overwhelming. I explained the guy behind the counter (Mitchell) that I wasn't sure what I was doing. He walked my son and I through the whole process and assisted us all the way down the line, even though it was really busy! Amazing service! Will definitely come back!

Breaking news: Burrito good. Delivery good

i order from here at least once a week, the food is so fresh and staff are lovely :)

the food from tortilla is absolutely amazing

Everything was smooth and easy with this order, courier even found my building no problem. I love that I can order a meal with no bread that is still delicious and filling (Naked Burrito) and have it delivered to me at work when I forget my lunch.

Ordered food for 12:45, never received. Tortilla said Just Eat delivery driver failed to collect food. Tortilla not bothered to inform customer - still waiting over an hour later. SHOCKING SERVICE FROM JUST EAT & TORTILLA. STAY CLEAR!

Ordered food for delivery. Never arrived. Excuse from Tortilla, no delivery driver to collect and didnt bother to let the customer know until contact made to find whereabouts of order. Shocking service, DO NOT RECOMMEND!

Went for lunch today. Queue was smaller than everywhere else so I was a little bit sceptical - but the staff were really fast to serve us! Great food too!

The food was cold when it arrived - disappointed that it arrived with a courier on a pushbike

Time wise, it kept getting delayed, the driver was there for a while before he could leave. However the food was amazing, I couldn't fault it in the slightest

Burrito was good but the nacho crisps too salty. Way too salty. My blood pressure shot up.

The burritos are usually really good but it arrived stone cold :(

Food was good but the delivery was late

Very tasty, very large burrito for £10.

Was suuuuper nice and tasted lovely and got a cute little brownie with it, the food not only tasted good but look good like *chefs kiss* love you guys

No cash payments is ridiculous. Over priced mini wraps not crunchy tacos. Extra for everything then put on my bald wrap £1.30 for a teaspoon of guacamole. Won't be coming again. Very disappointed.

Good food but they forgot to add the drinks

amazing food, i enjoyed every last bite

Young guy on the front was great

I was given a regular sized option and the pork was quite fatty which I’ve never experienced from tortilla before. Usually a huge fan but a bit disappointed today with my order.

If I could give this 10 starts I would, best burrito I’ve ever had and even the churros, thank you so much, it was amazing!🫶🏼

Food was amazing and really made our day. The brownies are delicious.

Great service with delicious food, good deals to be had too.

we spent I'm my opinion alot for what we got. missing a naked burrito for a start. £10.75 hoping to be refunded. everything was leaking from the correct item that was delivered. this is why I try and avoid chained but I'm sad to say we fancied a mexican today. a shame the smaller companies were not open because I am sure it would have been made with more pride and not in a shopping centre, production line chucking it all together.

A big shout out to Ollie, Josie and Ruby for the amazing time and for treating my two kids when I came in on my birthday. The burrito was absolutely fantastic and I'll definitely be returning for some more. Josie who was the manager on the day helped me troubleshoot issues I had with signing up on the website and her manner and patience were second to none. Thank you to you all for putting a smile on my kids' face and on mine too on my birthday.

I got the wrong order, I ordered double beef but I got an order with chicken on it

Just been from hospital and come to grab some food, George was serving me he was great helped me out asked how my day was it was his first day well done!!

George did amazing! From start to finish very friendly and well mannered. Wouldn’t have thought it was just first shift. Good luck George

Thank you. Was great, definitely recommend.

What a terrible eating establishment. You pick a product off the menu and then literally even single think your asked if you would like is and extra charge. Ridiculous. Imagine going to subway and being given a cob and then charged for every item you want to put on it. Today was the first and last time I will be eating there.

Id happily say this is one of the best places for burritos and burrito bowls, i like mine fairly simple, so the option to make your own is perfect for me, you definitely have a new customer within me and im so glad i found this place, 5 stars from me easily xx

the food was missing ingredients

A good filling bowl of food for less than £10.

The delivery guy was so nice and friendly:)

Driver was really nice and efficient

An amazing Burrito, a big thank you to Ruby for talking to us out in the food court, showing us the menu and helping to make the decision to go to Tortilla. It was absolutely the right choice and a taste sensation:)

Average taste. Nothing exceptional. Bit expensive for the quantity

Love tortilla!! Josie was very helpful with her recommendations and I enjoyed the food a lot, will definitely be returning!!

No idea how they’re still open. Big fan of Tortilla so was excited to see them arrive in derby, but nothing but disappointment. Every delivery we’ve had has been incorrect , no exaggeration.. every single one… and even when you go to the store the staff are just completely useless. Such a shame, after giving them many many chances despite getting it wrong every time we’ll no longer even entertain the idea of ordering from here. The delivery we’ve just had, not only were the meats wrong in both our orders, but the rice was rock hard.. wasn’t anywhere near cooked and everything we said to leave out the orders was included and things we paid for as extras weren’t even in there .. Absolutely terrible place, they need to change, and quick.

Charlotte & Viktoria are absolutely lovely! Was very happy with the service and the food! Will definitely be returning! 😊

I’ve had the burrito 🌯 and it was amazing, the staff was very polite she has blond hair and she is very sweet and kind.🥰

It was still new when I visited but the food was really good.

Food was everywhere in the bag and cold

Burrito bang on 👍 churros a lil bit too hard

Burrito not taste like burrito was wet tortilla not recommended to expensive Costco selling better burrito and for this price you get 4 of them.

Tortilla chips missing and diet coke.

Excellent, seriously delicious, warm and comforting. I will most definitely be ordering again from here

Nice meal, suitable for vegetarian, the waiter was very welcoming and helpful. Fast to serve and it tastes delicious. Guacamole and beans work well togetger

Tasty burritos need to try more there

Really well made and good portions

Was horrible no flavour came freezing cold never order from this place again

good, quick driver with great food

The ingredients used are superb, the meat was perfect, everything tasted fresh, the sauces, rice and beans tasted great. There was plenty of choice for toppings and ingredients and Quality ingredients were used, the food was great and service was friendly and fast. The price was reasonable. Would definitely reccomend.

Placed order at around 8pm was advised will be with me between 8:25-8:40pm. Got to around 8:50 and showed that the driver is waiting at the restaurant for the food to be picked up. 9:10pm still no movement and driver was still showing at the resturant. I tried to call the resturant who showed that they shut at 9pm so could not get through to them. Gave it another 10 mins so 9:20 (almost an hour an half after I placed the order) driver is still showing with no movement. No further updates. I gave up, went across the road spent £40 on another take away assuming nothing was going to happen. Got to 9:30pm and the driver shows up! In-accurate and cold! Really not fair as a consumer to be left high and dry for so long and then we receive such sub standard food. I require a full refund! We planned to have dinner as a family and your timings totally ruined my evening.

Late, and missing fillings. Was wrapped by someone blind. Poor poor poor

PLEASE READ IF YOU ARE VEGETARIAN/VEGAN!!! I've been here once before and the burrito was amazing! I came here again last Friday and had the absolute opposite experience.. I ordered beans, veggies, sour cream, cheese and medium hot sauce. After a few bites I bit something that had the consistency of chicken chunks. I thought it might be veggie chicken pieces so just took/spat those bits out cause I didn't want to risk it. Near the end I tasted something hard and spat it out... It was a bone ... I have never had this kind of experience from any other fast food chain and was absolutely disgusted. I even asked the person serving me if things were veggie and they said yes so it's even more of a pis*take. I will NEVER be going here again and will tell all my veggie friends to avoid. Edit: omg completely forgot to add- one of the people serving me fished out what looked like a small chocolate bar shaped thing out of the refried beans pot (idk if it was plastic or smth) which I thought was weird but thought nothing really of it at the time

The food was never delivered and the driver never called me. He obviously couldn't find the location as I watched him drive around the area multiple times and has now just marked the food as delivered. Fire this idiot immediately.

Burritos were dry. Their "large" burritos were much smaller than usual.

Big wrap full of rice and traces of meat. No thank you, definitely not for this price

Please I don’t have a car and your phone is not going through. When ordering you said delivery over order of £10 and I spent £18 and you are telling me of collection? I need my food to be delivered? Please come on have cli

Nice food enjoyed it. Qesadilla portions could be bigger as they were Elf size portions, burritos were massive though.

Stone cold, rice tasted half cooked in the microwave.

Food didn’t taste that great, was cold

Overpriced! For a small burrito cost around £10 they charged every filling they put in wrap.

Amazing customer service by a girl called Josie, my burrito was also delicious

I thought the large burrito meal was quite expensive and was very disappointed when it arrived and there was barely any chicken in it. The taste was fine but not really what I ordered, only found two bits of chicken in the whole burrito.

The order was wrong, I received small tortillas instead of large tortillas. one had vegetables that weren't supposed to be there. the food was cold.

Awful. Soggy . Cold. Wet. An absolute disgrace!

Don't know how you can have so much grissle in chicken and didn't put any sour cream or salsa in and the rice was hard waste of £13

I went today and despite it being busy the staff were super quick, explained everything thoroughly and was really tasty!! Will definetly be back 😃

Very tasty, spicy but not as big as I thought it would be, but still nice. I live 4 miles away so I didn't expect it to be hot, but I still enjoyed it.

Food was lovely. Could of been a tad hotter but thats Mexican food for you. Staff were polite and friendly. Little pricy but on the whole was lovely. Would definitely go back and recommend

Fast customer service even during the busy lunch time rush. Worker was very polite too. Burrito was VERY full and tasty. Brownie was lovely!

Cant fault, great food and great service. Always enjoy getting my lunch from here

Sent a naked burrito instead of a burrito

It was OK But not good value for money so I won't be ordering again shame 😕

The food was luke warm, one burrito wasn't wrapped properly and came apart as I had to put it in the microwave, one was missing Jalapeños. The guacamole was down one side towards the bottom and not spread out. They should have put a note on each to say what it was as we ordered 2 burritos and didn't know which one was who's.

Lizzie was so nice annd listened to anll my requests. She also made me the perfect nacho bowl! Thankyou

Overly priced just to get soggy, messy and tasteless burritos. Absolutely terrible. Burritos mainly filled with rice and hardly any meat, not to mention they missed out the cheese in the burritos, which we ordered (it's such an important component it made them taste bland without it). Do not recommend whatsoever it is not worth the money. There are far more superior Mexican takeaways in Derby.

Mitchell made me, the best burrito I’ve ever had from tortilla. He is an intuitive salesman (will get the cheese sauce every time now). If it wasn’t weird I’d have asked for his shift pattern and made sure I only come in on those days.

Love this place! The food is so good, I go here almost everyday. Excellent customer service and great vibes.

The first girl that served me was really polite. She wore gloves on both hands as she started prepping my order. Then she passed it on to a second person who handled my food, wrapped the burrito and put it in foil wearing only one glove 🤢 I had no idea what she had been touching beforehand, so when the burrito was fully prepped and passed to me, I paid and left. As I was on my lunch break I didn't have time to wait around to discuss the issue and try to get a refund, so when I got back to work I threw the burrito away. Cleanliness and sanitation should be at the forefront of any food place, and to handle food with your bare hands is vile.

Great service and friendly staff.

The food was good and roughtly the same price as if I drove to town and paid for parking to get the food!

Great food and great service. Mitchell was very patient and accommodating for my partner who has allergies. A++ service.

Very overpriced for what you get but it was nice. Will not be ordering again as the value isn't there.

So disappointed , a menu that was really small portions and advertised at £7 ended costing £10 Go to panchos burritos in Manchester that’s a good one

Different options with and without the wrap. Standard prices but there are lots of options which are all "extra" so a medium burrito can be really expensive for what it is. Does serve alcohols as well and seated area is communal in the food hall.

Really delicious and fresh - the best place to get food from in the food court

So delicious and portion sizes are great! Friendly staff and reasonably priced.

Emma was the best! Loved the service ❤️

Give Mitchell a raise right now

Had my lunch here today, really enjoyed my food, and the customer service from josie was very good, would recommend

Food was great and service was brilliant from Mitchell. Very friendly and talked us through everything