Tortilla Clapham in Wandsworth

I was served by Nathan honestly so so friendly, introduced everything to me so nicely as I hadn’t been in a long time. He also came my to me after to see if everything was okay and if and I needed anything else. He is such a nice kind person and a real asset to Tortilla

Anu provided us the best service possible 👌🏻

Tortilla give too much rice and not enough protein

Clean and welcoming environment. The vegetable burrito was fresh and filling. The manager Nathan who served me was professional and attentive, described the new sauce which was available. When Nathan walked around the restaurant he asked customers if they were okay and enjoying their food which was refreshing to see in a franchise as this level of service is not normally offered nower days.Great customer service and professionalism from Nathan.

One of the worst experience the service was so rude and horrible I was waiting in the queue and Emily employee of your company literally pissed me off with her expressions and she did not complete my order she went to next person she said me to move and wait for my order she should change her attitude and behaviour I will never come here again such a bad experience I could not eat properly.

Emily and Osman were very lovely! you can tell the team was busy or short staffed it seemed, however they seem to manage it pretty well! The food was absolutely delicious too!

I’ve been a huge fan of Tortilla for nearly a decade, primarily ordering through Deliveroo, and I’ve ALWAYS loved the food. After a long 12-hour shift today, I was really looking forward to treating myself to my usual chicken bowl with all the trimmings. However, my experience this time was quite disappointing. When I politely asked for a little more of the vegetables (as I’d been given a very tiny portion), a staff member (who was not the server) interjected with a loud and snarky comment about how they don’t normally give much veg if there’s meat in the order. Huh?! 🥴 I was honestly taken aback- I’m paying for my meal here thank you very much! Surely as a WILLING and PAYING customer I shouldn’t feel like portions are being skimped on! I don’t mind being charged extra if needed, but there’s no need to be so stingy with the servings guys! It really dampened what’s usually a great experience for me.

food was delicious however took 1h to be prepared and delivered as well as the driver did not come upstairs the house where my flat is . i have reumatological condition amd gling up and down stairs is quite a thing for me

Very good customer service Very lively Good people

Marwa and Liz were incredibly nice, helpful and professional! Best service I’ve ever had at a tortilla

The food was ice cold and I paid for £2.15 for a sauce that wasn’t even a tablespoon.

my order didn't arrive at all as the driver refused to deliver it to my flat

Chips were so salty I had to throw them away after eating two. Burrito was so badly rolled it was falling apart before I even started to eat it, and full of liquid pouring out. Food is decent other than the chips, but you can't take away the burritos because you need a plate (or, less good, one of their plastic trays with a bit of paper that doesn't really stay in it) because it falls apart and pours liquid everywhere.

wrong order delivered, an hour after ordering. Had to reorder. My housemate answered the door, driver didn't confirm order or ask for pin.

Update your hours or open when you say you do

Salsa taste like oil . Tortilla crisp taste like it’s got a whole bag of salt over them . Horrible waste of money . Yuk

Ordered a burrito and burrito bowl on uber. Burrito bowl arrived with no rice, no beans, half the toppings ordered. Was just a big bowl of cold veggies and salad like someone selected half the things i ordered. If you go to the place and order you wont get this issue so just be careful when ordering online.

I had an amazing experience, I remember Alina a super star service!

I had my dinner yesterday at Tortilla, the food was amazing. Alina served me, she is a superstar!!!

Fast and friendly service with a great vibe. The corn ribs in the evening are so good... definitely a must if you're stopping in.

they gave me the wrong fillings for my burrito and i was not refunded for paying extra for items i don’t receive

I ordered salads and was delivered 2 burritos!!! This is not what I ordered, can you please refund me? Thanks

No food at all nobody is answering the phone I’m mad and hungry did somebody say just eat? Not me

The manager here was on-point; dealing with walk-in orders as well as online orders with efficiency and professionalism. The burritos have hit a bit of shrinkflation but tasty nevertheless.

Emily and the team in clapham junction amazing service

Lettuce missed from the order, very small anmount of chicken and delivery was slightly later than first expected, but driver was lovely and polite.

Lovely smiley staff, super convenient location close to Clapham Junction station.

Went in on the busy ‘free Burrito’ day . There was a queue, but everyone was excited and in an anticipation mood😋 The Staff were Beyond exceptional! Patient, smiling and interactive! One lovely staff member even helped me down load my free burrito code , ever so patiently . It’s my go to place for comfort food and the efficiency of staff helps even more ! Highly recommended , I keep going back for more of the yummy food!

They gave me a burrito instead of a bowl

Good services and good food, the guys are very. Friendly

The guys serving me today weren’t very nice and they gave me 3 strands of veg, super tiny portions despite the burrito being over £10!!! I won’t be going back, £10 for rice because you got plenty of it, the entire box is mostly that.

I didn’t receive a dip that I paid for!!!

Never eat Mexican food out but suddenly I came across with this outlet. I ate a burrito and beer and cheese sauce. Very nice and tasty.

Really friendly manageress. Service and recommendations 10/10

Leah, Auina and Stornie deliver a great customer service every time I come to Tortilla with their smiles and quick service.

Update upon my recent visit- The 3 great friendly staff have left and the service is suffering! Current staff are not friendly and serve minuscule portions despite the hike in prices. Not happy and hence come down to 3 stars. My previous review is below. Great place for quick and healthy lunch. I go for the low calorie naked burrito which has lots of fresh and raw ingredients. They now also have the vegan option with jackfruit. I am not a great fan of burrito because the thought of rice wrapped in a flour tortilla doesn't agree with me. They do a loyalty card deal. 5th purchase has free nachos with salsa and 10th burrito is free. Whilst the latter option is great, I don't like the 5th purchase option because it is quite unhealthy and nachos is not my personal favourite. Staff is generally great but the younger trainees can get quite stressed during busy lunch hours. I had made a complaint against a couple of trainees which were dealt with very effectively and professionally by the managers. It would be good if they can have a better alternative deal with the 5th purchase. Quite clean fast food restaurant.

I went there, super excited to get a quesadilla, and I got there and the quesadilla machine wasn't working. There could've at least be a sign warning customers not to get their hopes up.

Fab quality food!Alina very polite

I didn’t receive what I ordered. I got chip instead…

Ordered a beef burrito, server gave me beans instead and charged me the beef price, didn’t realise till I got home

Just popped in for some late lunch and was served by a young lady called Leah. Just would like to say her service skills were amazing and rare to see. She welcomed me with a smile and was very knowledgeable and helpful on the different flavours of each option available. If the manager sees this review please give a her some serious praise, it’s service like this that really makes an experience special and makes you want to return again. Thanks a lot Leah and Tortilla, lovely stuff!

Leah deserves to be manager..... Her beautiful personality is reflected in her service, kindness and attention to detail.... We will be back xx

Been refused to use toilet for my 4 year old son, because we were not customer. I would have ordered afterwards but changed my mind as my little one was about to wet his pants. I know it's not a public toilet but cashier should be more considerate of ppl needs especially with kids.

The guacamole that I paid extra for was missing

We had a great experience here, the food is always great and boy do they fill those things up. Nathan very kindly got us free churros for my birthday! If I could give 6 stars I would.

the meat was fatty and not nice

The guys at Clapham Junction are a great bunch of staff. They were helpful and understanding to our travel predicament and let us stay for a long time with no issues. The food was great and good value for money. Go there!

Fast counter service Tex-mex. Super friendly and helpful staff help you navigate the menu. Food is flavorful and of decent quality and freshness. Portions are generous.

Amazing food, speed and quality, special mention to Alina for my amazing experience! Definitely coming back

Restaurant was late and delivered the wrong food

asked for. a large burrito and got 2 meats and it was still tiny no sauce very angry

Terrible experience, at the same price as before they now give you half portion. As regular customer I can tell that the medium tortilla is visibly half the size of before but they still charge you full price for a baby tortilla. Shameful, I will definitely stop going to Tortilla.

Lovely place to visit, delicious food and a very friendly staff. Me and my friends had a great time.

Absolutely best burrito I have ever had. Huge smiles and great decoration

My partner and I were firing out from both ends 12 hours after eating at this establishment. Avoid unless you're searching for a rapid weight loss plan

I am a regular customer in Tortilla Clapham, I can say that the food and the service are excellent. All the team in Tortilla Clapham is very good, I would like to congratulate and thank Leah in partcular, who is always very nice and caring in providing a great service.

Excellent attention, above all, from Lucia, who has given me good service from her and the staff.

Today i went for lunch in the restaurant and i would like to thank lucia for her excellent caring service that made me and my husband feel at home.we will be back soon.

Cristina is the best and very lovely and very welcoming. Her staff are also very friendly. Food is great and brilliant service.

Lucia and Alina are the best. Excellent service and delicious food.

Cris, Emily, Leah, Alena, are absolutely fantastic. Great food great service, always a nice vibe.

First visit but not last! Food was yummy and the service friendly and fast!

A nice place to have lunch or take home. Friendly staff, especially Alina, who always greets you with a smile and super nice service.

whoever read my message on Deliveroo tysm for the drink bestie

I went in the other day for lunch and the staff were super friendly and helpful. Great option for when you're working from home and want to treat yourself to a nice filling lunch. Thank you to the staff that were working on Monday (18.09.23) you made my day!

Large Tortilla looks smaller and smaller… I am disappointed about size of large wrap ☹️

Super helpful server Cris! She was so lovely

Latheefan - best food and service I have ever had, if I could I would live there. Kind regards

Amazing place to eat in Clapham! Lovely staff and atmosphere!!!

Great place to eat with very friendly staff. Food was hot and freshly made 😋

Love this place the food is so nice…!! The service from the girl who served me Leah was so polite and very helpful with a smile on her face the whole time. I will definitely be back.

Amazing place to eat! Great food, wonderful atmosphere, very clean and moat of all fantastic customer service. I was served by Leah and what brilliant service it was. Definitely would recommend to others.

Person on counter was dismissive. After running there and standing in queue, was told 2 minutes late for an offer. Tried to order a quesadilla as it was now after 2pm and told too busy, come back in half hour. Same member of staff refused quesidilla again for being 4mins early. Myself and my colleagues used to be fans, especially after the manager kindly informed us about nhs discount. Wont be going back again.

I have been trying to use my member's card multiple times, every time they tell me to go online. They have never explained what I'm supposed to do online. They have also never provided a receipt, for me to claim my points when I manage to register online. I have lost the points of at least 4 visits because no member of staff has given me a clear explanation. This isn't only at this branch, I have tried other branches as well. Regarding the decor, standard Tortilla decor, which is okay. The music was so loud that I couldn't hear what the employee at the counter was saying and had to ask them to repeat themselves multiple times. No staff member thought of just lowering the volume instead of having people shout at eachother to be able to communicate. The quality of the food surprised me, as it was not on par with other Tortilla branches I've visited. And as always, the food needed salt (which is an issue I've encountered at every Tortilla I've been to), but they don't provide you with salt. The staff was friendly and polite, but also seemed to not be very 'present.' I felt like I was intruding in a way.

Tacos were very small, tasted good though. Burrito looked like a better deal.

Tienen una asistente llamada Lucia muy maja y muy amable, vayan a conocerla y aprovecha para comer una deliciosa comida.

Lucia has made a excellent service. Food was perfect and the environment was perfect.

Driver was cool and glad to be eating this again.

Had a lovely lunch at tortilla Clapham. Cris was lovely and helped recommend what to have in my burrito as it was my first time there. Thanks tortilla!

Was served by Cris, amazing service and very friendly and kind! really enjoyed my lunch here, food was amazing!

I was welcomed by a young lady named Latifah who helped me pick what to add to my burrito as it was my first time. I strongly recommend Clapham Tortilla

Food was great but hardly any guac in the burrito that I paid extra for

Note for Tortilla - Clapham Junction: Please shake the water off from the pinto beans properly before you place them inside the wrap... Wrap was too soggy and tasted more like a wet dough soup with the amount of water that came out off it!!

Great experience, the food was excellent and the service beyond great. Lucia is a very welcoming host and took care of my order, very friendly!!

Our all time favourite restaurant!

A good place overall . Good service overall . Jose was very polite and welcoming to the establishment

Amazing food great staff very friendly 😋 😀

Excellent service and the food was amazing, best Tortilla branch in London. Special mention to Camila which prepared us a delicious burrito and was really cheering and friendly:)

Always amazing food and service! Love to go back there!

Really nice place they give you good amount of food and good customer service. Really impressed with the store unlike other tortilla stores and will definitely come back to this one and eat more times.

The best burritos in town!! Cris is super lovely along side the rest of the team. They are great 😍 highly recommend!

Special attention, very friendly, spectacular food.

Quick, fast and relatively healthy food in a convenient spot

Really delicious and flavourful and quick service despite the queue. Really enjoyable good food and vegan options if so desired. Food was takeaway so I can't speak of the atmosphere, but it looks a bit cramped for me, but others looked happy.

Ordered through Ubereats and they gave me a free drink so it’s only fair to leave a review. Love tortilla, fairly healthy and always leaves me happy. Here’s a photo of how I wiped the bowl clean lol

Good service in all the different things , Lucia the best food

El servicio estuvo excelente, disfruté muchísimo de comer acá y mención especial para Lucia y Leah que hicieron de mi día muy hermoso. Adelante con el buen servicio!

Muy buena atención de Lucia ella es muy atenta y nos sentimos en casa seguro que volvemos

I visited this tortilla in clapham last week and I was really impressed with the level of the service I received from Cris, her customer service levels were up there and once I received my food I was so pleased to have eaten at tortilla and the burrito are amazing. Also the atmosphere was amazing with the right amount of seats and clean place to enjoy food. I shall come back again and I will refer other people to this establishment too.

Quick and cheerful lunch. Had a naked burrito (without wrap) . My partner had a regular one. Good service. You get to pick and choose what you want inside the burrito