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4.2

Based on 1.869 opinions finded in 4 websites

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Nº 347 in 703 in Cambridge

Nº 4 of 7 Mexican in Cambridge

CUSTOMERS TALK ABOUT DISHES WITH..tortillatacoschickenmexican

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Food was great - as ever - but disappointing service compared to the many other Tortillas I’ve been to across the UK. Either I’m old fashioned for a 21 year old or it’s plain rude that if the staff are having a conversation with each other, and there’s zero other customers in store (and no deliveroo orders judging by lack of activity) that I should be told to order using the screens instead of telling my order to to a server, even after asking if I could do this instead. Left a bad taste in my mouth that even my large burrito (which was yummy) couldn’t counteract :((

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Ursula Hall . 2025-04-27

MORE AT Google

Absolutely delicious food using super fresh ingredients. We were both very satisfied and felt the portrait sizes were great 🌟

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Jade . 2025-04-09

MORE AT Just Eat

Delicious burrito, the vegan option was very tasty and I'll be buying more for sure :)

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Max . 2025-04-08

MORE AT Just Eat

Love the new Screens, no pressure when ordering at busy times 😀

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Chantell Tex . 2025-03-31

MORE AT Google

The warm burrito was on top of refrigerated dips, was delivered late so was stone cold on delivery. Have screenshots of driver not moving too far from the restaurant so obviously picking up from other restaurants and dropping them off on the way. Stupidly, I pre tipped the driver, never again. Was refunded less than a quarter of the order

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lolly . 2025-03-30

MORE AT Just Eat

First time ordered from Tortilla and it was for my son… he wanted something different and that would amaze him, I ordered him your burnt ends naked burrito, that was for lunch… he absolutely loved it! He was very impressed ☺️

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Tatiana . 2025-03-28

MORE AT Just Eat

Had another lovely meal today, absolutely brilliant food. Might be controversial but happy that the coriander has been scaled back as I often find it to much for my liking. Hopfully they will keep some items free for people that are not a fan. Amazing food if your in the area please do try!! Chantell was an amazing host as always when we visit!

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Nicolaas Guldenpfennig . 2025-03-26

MORE AT Google

Esta fue mi primera vez visitando un restaurante de Tortilla y pensé que la comida era muy buena. Pedí el Burrito de la casa grande estándar (ver adjunto, ya que se echa a perder para la elección en las pantallas de pedido electrónico, y no podía decidir!). La gran opción para el burrito era absolutamente llena y definitivamente sería suficiente para ser considerado una cena completa. El lugar estaba muy ocupado alrededor de las 6 pm, pero obviamente es de esperar. La comida estaba lista muy poco después de que lo pedí, y los asientos de arriba estaban limpios y el ambiente era acogedor.

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Lewis Mason . 2025-03-18

MORE AT TripAdvisor

Mo and Bea were wonderful. Great location, great hospitality and most importantly great food. Shall be back again

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Papa Gyan-Amponsah . 2025-03-10

MORE AT Google

Bea, Mo and Chantelle have immaculate service

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Mofifoluwaso Adegboye (David) . 2025-03-10

MORE AT Google

Great service from Mo, really enjoyed the food aswell.

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David Van-Ess . 2025-03-10

MORE AT Google

Even though it was virtually closing time I was greeted with a very warm smile and a professional friendly attitude , nothing was too much trouble, the portion sizes were generous and the food was fresh, topmarks to all the team, will definitely be returning

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Adam Loubell . 2025-03-05

MORE AT Google

Great place to go for burrito. High quality food .Got served by Jamie. Great customer service .she is so polite and she served us well . She is the star .

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Poonam Queen . 2025-03-03

MORE AT Google

Restaurant is amazing. There food is amazing...staff is amazing. We got served by Jamie an amazing server. Really polite and very very professional. Respected our preference and served with care. Highly recommended by me and my sister. Got all the qualities to be the Manager. 😘

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Pooja Rani . 2025-03-03

MORE AT Google

Very nice food, made fresh which is great. Good service too and very clean. Bea was very polite and helpful when I asked for the allergen information.

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Akane Hikaru . 2025-02-17

MORE AT Google

Absolutely amazing. Well worth the price and totally satisfied with flavours and taste

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Trudy . 2025-02-12

MORE AT Just Eat

Brilliant food- lovely place to hang out at when the rugby is on after training. Mans name was Mario

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Tom McGonegal . 2025-02-09

MORE AT Google

Rude female staff member made my partner cry upstairs in the toilet and put her off food. Awful service never coming here again, we used to be regulars too

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NukeHero99 . 2025-02-09

MORE AT Google

Very generous and always tasty!

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Matthew Dun . 2025-02-08

MORE AT Google

unfortunately the salsa pots leaked over everything in the bag so it was all covered in salsa, had to throw the tortilla chips away.

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ian . 2025-01-19

MORE AT Just Eat

I wasn’t that familiar with the place or how to properly order, but all the staff were super helpful and friendly with getting me up to speed and then checking how I felt about my food. Definitely worth a good try.

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Casey Jones . 2025-01-15

MORE AT Google

Delicious food and excellent service from Chantell, Byron and the rest of the Tortilla Cambridge team!

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Ellie Stevens . 2025-01-15

MORE AT Google

Great food and decent portion size. Digital ordering can be bit confusing at a times. Overall decent place for a quick bite.

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Punit P . 2024-12-31

MORE AT Google

A fast and friendly service, clean restaurant! The food is fresh and tastes good especially the tacos.

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Naz Khan . 2024-12-26

MORE AT Google

Chantelle was amazing wow 5 stars

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Josh Valmoria . 2024-12-19

MORE AT Google

Amazing food and very friendly and welcoming staff. I had a great experience and recommend you give it a try (very similar to chipotle).

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Austin Fourcade . 2024-12-16

MORE AT Google

The food here is AMAZING. Our server Carlos was delightful. The man who prepared our food, Babou, made an excellent job. Byron helped us decide and he is a great guy. Definitely recommend (coming back soon)

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Totoro327 . 2024-12-16

MORE AT Google

Amazing food in the center of Cambridge

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Apostolos Z . 2024-12-14

MORE AT Google

Food is so good! Everybody was very kind especially Ale who helped me choosing the fillings for my burrito!

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Davide Natalini . 2024-12-14

MORE AT Google

Great customer service from Babou

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Jerry Egbelefiyo . 2024-12-11

MORE AT Google

Friendly staff, quick service, tasty food

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Guy Upton . 2024-12-10

MORE AT Google

Everyone was very friendly, and our employee,Joana, was very helpful. We loved her service.

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Sofia Simões . 2024-12-10

MORE AT Google

Great food, great service from Joana! Lovely place to enjoy the best tacos and quesadilla in Cambridge!

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Meredith Hall . 2024-12-10

MORE AT Google

Joana was a great server, smiled and made the experience a 10/10

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Natalia Martínez Machado . 2024-12-10

MORE AT Google

Staff very kind and available to the customer's needs. Thanks to Ale for his help in choosing lunch.

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ANNA Sanna . 2024-12-10

MORE AT Google

Great place, great food. Joana and Bea were amazing in serving me, very funny aswell!

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Luana Ferreira . 2024-12-10

MORE AT Google

Tortilla Cambridge never fails to exceed my expectations

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Jorge Tex . 2024-12-09

MORE AT Google

Great Food. Fantastic service from Chantelle! Pleasant atmosphere. Convenient and cozy.

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Jamie Easton . 2024-12-09

MORE AT Google

Exceptional service, friendly staff, the manager Carlos helped us for the choice of food Thanks to Ale for the delicious guacamole! WE WILL BE BACK

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Patrizia Bayliss Smith . 2024-12-08

MORE AT Google

The upstairs is so lovely only matched by the food! Thank you Byron for making us the best post row fuel 🫶

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Helen Thorne . 2024-12-06

MORE AT Google

byron was fantastic, really great service and better food!

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Seth Thompson . 2024-12-06

MORE AT Google

Great service, Carlos & Babs are amazing

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Nathaniel Harlock . 2024-12-06

MORE AT Google

Amazing experience, the food is delicious 😋 The person in the kitchen who made the guacamole you are legendary, best guac in Cambridge

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Brumhilda . 2024-12-05

MORE AT Google

Food was amazing! Served by Bea and Carlos, they were very friendly

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Benjamin Thulborn . 2024-12-01

MORE AT Google

Really enjoyed my visit, staff welcome was particularly nice, I think my server was called Bea. Will be back next time I am in Cambridge!

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Andrew Reed . 2024-12-01

MORE AT Google

Chantell, Carlos were amazing, the service and food is always top quality.

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Muhammad Ramish . 2024-11-30

MORE AT Google

Food was excellent and good atmosphere we had a bit of a problem but manager Carlos was very helpful and quick to resolve the situation will definitely come back again

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Sara Teixeira . 2024-11-29

MORE AT Google

I went to Tortilla Cambridge for the first time during my holidays, I had a great time! A nice place with friendly and helpful staff. Not knowing the products offered, Carlos helped me in the choice with professionalism! I recommend this nice place.

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Rita Piredda . 2024-11-29

MORE AT Google

Food was incredible one of the best Mexican places in the UK that I have tried The staff were all very friendly and helpful Place was very clean wich I appreciate a lot A excellent experience. Also Carlos was such a helpful and lovely person

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Vitor Faria . 2024-11-29

MORE AT Google

I came across it purely by chance while walking around Cambridge. I ate a Very good burrito. Congratulations to all the staff for their kindness and availability, a special thanks goes to Carlos for serving me impeccably. I hope to return soon. Bye-bye

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Lare Pirex . 2024-11-28

MORE AT Google

Favourite Tortilla in the world — Carlos and Bea are fab!! Never had a bad visit here.

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Amy Gibbon . 2024-11-28

MORE AT Google

Nice service for a group of 24 kids.

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Dany Lemieux . 2024-11-26

MORE AT Google

Really good service. Tue price was good and the food too!!

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Nicolas Barbeau . 2024-11-26

MORE AT Google

Mo was very helpful and friendly and even helped carry my trays up to the table!

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Liam Saunders . 2024-11-24

MORE AT Google

Awesome food!! Love their vegan chilli quesadillas. The employees, Mo and Bea, are very sweet and welcoming! ❤️ great customer service 10/10 would recommend

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Divya Gurumoorthy . 2024-11-24

MORE AT Google

Mo was really friendly and helpful going out of his way to help us, food is also great, with great portions and tastes fresh

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Heather Settle . 2024-11-24

MORE AT Google

Staff very friendly, great service. Large burritos tend to fall apart and be harder to eat decently. I think the mediums are a better size. Vegetarian and vegan options were good. Pleasant upstairs area overlooking part of the square. A decent, reasonably priced food option in the area.

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Ros . 2024-11-24

MORE AT Google

Amazing customer service from Beau and Carlos, amazing food, would recommend

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Muhammad Mboob . 2024-11-24

MORE AT Google

very kind people - made my day :)

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CarFam . 2024-11-19

MORE AT Google

Not the best, but not the worst. Had the pulled pork tacos, would I eat there again, no.

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Ozkar Lotan . 2024-11-12

MORE AT Google

Claudio, Joana, & Mo were exceptionally nice and super friendly. 100% would visit again.

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Nimble Pugilist . 2024-11-07

MORE AT Google

Tastiest authentic tortilla I’ve tried in Cambridge so far

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Данило Квіт . 2024-11-05

MORE AT Google

Currier went to completely wrong location. Mill Lane is half a mile away from Sidgwick Avenue. Expect full refund!

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Bill . 2024-11-04

MORE AT Just Eat

The service was amazing by Claudio and the food was fresh!! Top job👌

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Dale Crowson . 2024-11-01

MORE AT Google

Alessandra the guacamole you make is amazing

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Jorge Tex . 2024-10-31

MORE AT Google

terrible service, from the employee Cláudio is playing on the counter with the water bottle acting like a microfee, I asked to change the water bottle, due to bacteria coming out of his mouth, he told me that it was a walk with him and he even sent me to go hunting He forgets that the customers pay his salary.

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Carlos Manuel Gaio Dominato . 2024-10-26

MORE AT Google

Chantel and her team wow'd me on my first visit and this definitely won't be my last. Amazing food, amazing prices, amazing staff!! Well done Tortilla - you have a gem here.

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Nick England . 2024-10-25

MORE AT Google

I don't always leave reviews, but when I do, it's because someone like Chantell made my experience unforgettable! Stumbled into Tortilla Cambridge not knowing what to order, and Chantell swooped in like a burrito superhero. She had the patience of a saint and the friendliness of your favorite aunt at a family BBQ. The portions? Let's just say they are not shy with those. I left both full and happy! If you're ever in Cambridge and want great food with even better service, Chantell is your go-to. 10/10 would recommend, and I'm probably coming back for seconds!

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Michaela Marais . 2024-10-21

MORE AT Google

Get rid of those stupid computers to order with. Waste of time, I want to speak to a human to order. Awful now.

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Pete Mitchell . 2024-10-19

MORE AT Google

I saw the guy behind the counter touch everything from the door nub to the register with his gloves and then went and prepared my food and often touching his face. I was the last customer to take away. 🤢

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Feb Feb . 2024-10-12

MORE AT Google

Byron served us including our 3 year old who chose her first ever burrito so well!

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Cat Thompson . 2024-10-04

MORE AT Google

La comida era una vez más increíble y uno de mis lugares favoritos. Pero por favor permita que los clientes elijan si quieren usar las pantallas para ordenar o pedir manualmente como antes. El proceso duró 4 veces más de lo que solía y aún así tuvimos que pararnos a observar y hablar con el fabricante de burritos ya que algunos artículos se perdieron. Estúpido sistema que solo toma al menos el doble de tiempo y sin beneficio adicional para el cliente.

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Els A . 2024-09-29

MORE AT TripAdvisor

It was a very clean place and the food tasted great.

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Nannan Jiang . 2024-09-16

MORE AT Google

Only part of the order arrived. - ordered and paid for drinks but didn’t come.

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Nadia . 2024-09-11

MORE AT Just Eat

Hole in bag , sauce over everything. !! Very messy and poor presentation

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Phil . 2024-09-07

MORE AT Just Eat

I was very impressed by their kind service. I a town where you can't find a “restroom” even at tkmax(TJMax) they had gone out of their way to be welcoming.

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ario's phone . 2024-08-31

MORE AT Google

Very good food. Not crowded. Food comes fast.

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Denisa Ostas . 2024-08-24

MORE AT Google

Amazing staff and great food lovely atmosphere

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Adam Bargeman . 2024-08-23

MORE AT Google

Popped in for quick lunch, was fab food and fast service ! Thank you 🙏

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Kevin Burton . 2024-08-23

MORE AT Google

A very rude manager (South African white woman)

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Ibrahim Alhas . 2024-08-20

MORE AT Google

We bought some food in this restaurant and some food from other place, but they don't let us to have food from other place and kick us out rudely

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w ch . 2024-08-17

MORE AT Google

Staff were not friendly, barely any meat in the burritos and did not give full order had to keep going downstairs to collect whole order :/

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Fatima Gagieva . 2024-08-17

MORE AT Google

Urgh... just let people order the good ol fashioned way. I don't want to muck around on a digital screen for food where the fun part it walking down the line and picking and choosing as you go. You're NOT McDonalds. Don't make machine ordering compulsory and if it's not compulsory then make sure your staff articulate that clearly when asked. Walked out, went to another Burrito joint that lets you order the proper way.

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Stephen H . 2024-07-25

MORE AT Google

Burrito frío, arroz duro y cerveza poco fría. Decepcionado de esa calidad y temperatura. También elegí la cena, pero tenía que servirme.

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Vicky V . 2024-07-17

MORE AT TripAdvisor

This is a large chain so my expectations were not huge but we'd just been in Taco Bell next door to check the menu and walked out as even the pictures on their menu looked depressing but I really fancied taco's so popped in to Tortilla and I have to say not only were they very tasty Tacos, they were actually one of the best I've had outside of LA & Mexico. The ingredients were so fresh and extremely tasty and unusually, I could get a Trio with three different meats. I will definitely be back but my only criticism is the style of restaurant but I guess it works for their profits so they won't change based on this review 🤣 I just think it's a shame I have to queue, Subway style to get better tacos than most sit down Mexican restaurants. It just feels a bit rushed and pressured when they're busy and there's no guarantee there's a seat even though you've chosen to dine in when paying

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Craig Ramos-Stovin . 2024-07-09

MORE AT Google

I visited yesterday to order my usual order, the guy that served me asked what beans I wanted and I asked to have veg instead of beans as I always do. This guy was incredibly rude in telling me I could only have beans, I said I always have veg instead to which he told me I was wrong and I couldn’t? Then said I could have “a little bit of veg”. I can order it this way on deliveroo and have never had a problem in all the years of this tortilla being open. Regardless, there was absolutely no need for this guy to be so rude to me. Awful customer service for absolutely no reason, maybe the staff need better training on their service and products. There was a lovely guy on the till though, seemed he was the only nice and polite staff member.

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Rachel Kavanagh . 2024-06-24

MORE AT Google

Always tasty, value for money place in town. Just make sure you know what you want. It can be really overwhelming once you have given all the options.

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Josh Lagrimas . 2024-06-18

MORE AT Google

Good size portion and tasty food

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Victor . 2024-06-05

MORE AT Just Eat

We loved it, tacos was great but not esy to eat🤗

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Leyla . 2024-06-03

MORE AT Google

Fantastic place with great customer service. Chantel is a breath of fresh air - kind, caring and is one of the main reasons (in addition to great burritos) that we travel a fair way just to come here. Well done Guys and thank you for making sure we have a fabulous experience.

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Danny Sperling . 2024-05-25

MORE AT Google

Terrible service and rude staff!

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Kaan Avdzha . 2024-05-25

MORE AT Google

Moe and Benny! The superstars of the store. Amazing service and the food is really good.

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thepitt80 . 2024-05-19

MORE AT Google

I've ordered from this place twice and both times my orders came either incomplete or items missing. How hard is it to read the order and put the correct things in a burrito? Also, I've never seen burritos wrapped this bad in my life, I could do a better job blindfolded with my hands tied behind my back. Whoever works here really doesn't care anymore.

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M G . 2024-05-09

MORE AT Google

Excellent place with excellent service. Wish I had known ajout this place earlker Update May 2024 Place is still excellent 👍👌

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Blablatron Blablatroneus . 2024-05-05

MORE AT Google

Specifically asked for no coriander and it is covered in it, really dissatisfied as it ruined the meal for me

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Neecee . 2024-05-03

MORE AT Just Eat

They don’t warn you from the add-up costs.

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Rodrigo Machado . 2024-04-26

MORE AT Google

Burrito bowl had a piece of plastic in it , it cut my mouth as i didn’t see it on my spoon. it could have been very dangerous if i swallowed it, the plastic was the size of a 10 pence piece. food was also cold on delivery

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Rubi . 2024-04-20

MORE AT Just Eat

Very nice place, staff are very friendly and caring

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Евгений Сало . 2024-04-18

MORE AT Google

Words can not discribe how good the food is here. Blown away. Flavour city. Staff were fantastic

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Kevin Harvey . 2024-04-13

MORE AT Google

Incredible food, Babs and Mo were kind, funny and delivered great service. They should definitely be commended!

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Justin Ho . 2024-04-05

MORE AT Google

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