Tortilla Cabot Circus in Bristol, City of

Honestly never order or go to this shop 3 time ordering and they have obviously not been bothered they didn’t give any of my order not a single thing was right I had 2 things I ordered 50 quids worth of stuff 😔

Our experience here was amazing, great drinks & food and we had a lot of allergy restrictions which the manager Alice helped us out with a lot. Couldn’t recommend enough!

Waited nearly half an hour to be served, got as far as being asked what drinks we wanted only to not even get them after a further 10 minutes of waiting, literally saw the waiter get the drinks then walked off somewhere? Waited also had a very unprofessional attitude and was borderline rude when telling us “you’ll have to have diet as we’ve ran out of coke.” Very dissatisfied with this first experience and certainly won’t be going again.

Wouldnt recommend, service was seriously slow. Was booked in for 5.45, we waited nearly half hour, our drink order was taken but as the server who took our order made our drinks, placed them somewhere and wondered off after 10 minutes of still not receiving our drinks after being told rudely by the server ‘you’ll have to have Diet as we have ran out of normal’ we decided to leave. Certainly won’t be going back to this one again.

Easily the worst experience in a restaurant I've ever had. Firstly, was waiting at the door for around 15 minutes to even be seated, despite being seen by multiple staff. It wasn't until someone else in the queue approached a member of staff that we actually got seated. We were then waiting a while to order drinks, then when we did, the wrong drink came out so had to be sent back. After our drinks had finally come out, we placed a food order, half of our order wasn't available so we then had to choose something else. As we were waiting for our food, our waiter was involved with some sort of confrontation with a customer, and then stormed out of the restaurant with another member of staff following him out. By this time it had been around 45 minutes since we ordered our food, so I asked another waitress when our food would be out, to which she said "Your waiters gone missing. So I don't really know " and just seemed unwillingly to help in any way. There were also two tables in our area of the restaurant that walked out because they didn't receive any food at all. When our food did finally arrive, my partners food came ten minutes after mine and was cold, so he sent his food back and asked to have it taken off the bill as it just wasn't worth trying to order again at this point. It was also absolutely ridiculous seeing the amount food sitting on the hot plate and not going out to tables. And to top it off, it took the waiter around 30 minutes to come to our table to sort our bill so we could go and try find somewhere else to eat as my partner hadn't eaten.

Forgot the side I ordered very unhappy the food wasn’t hot it was warm didn’t finish the food due to this.

Staff is nice but service is slow. For the price the food is very, very mediocre. Last time I went to tgif was in Japan, so maybe we were spoiled. Seats were old and dilapidated, sticky menus, etc. Cmon this is Cabot Circus, act the part!

Absolutely terrible! Don't waste your time. When we arrived, we waited for around 5 minutes before a member of staff came to us, despite many servers looking at us waiting. Once we were finally seated, the table wasnt clean or ready with any drinks menu for us, we waited for another 5 mins. No one came to take our drink order, despite a server going to check on 2 tables right next to us. After another 10 mins of still no service, we decided to leave. The restaurant looked like a ghost town, and the customers were treated like ghosts. The food and drinks are stupidly expensive as well. If you want a good service from a tgi's go to the one up on cribbs causeway.

This restaurant seems to be sadly getting worse which is such a shame as we used to love TGI Fridays. The service was all over the place tonight. They served my 6 year old daughter jalapeños with her salad and the mains came out before the kids drinks. I then had to leave my meal halfway through to get my 2 year old his capri sun that never arrived when we ordered it only to be at the empty bar with 4 members of staff all doing their own thing. Would not recommend to anyone. This restaurant is on the decline big time.

Poor customer service, slow food service, I waited almost on hour for my food after i ordered, really expensive meals, really not worth the money.

Strange place. Seated then ignored for 10 minutes. Ordered to be told no pasta. Reordered to be told no eggs. Most of the order came in good time, half the ribs missing. Place was empty. With good reason. Its dire. Staff tried hard. Id avoid this place.

I love the corn dogs at this place. However, i have confusing feelings towards this place. You are seated quickly but then the wait time between actually having someone take your order is insane. Then after placing your order it can be close to an hour before receiving your food.

Disgusting there is a male walking round dressed up as a girl who’s then dressed up as a dog with an Anne summers dog collar on don’t take your children here

An absolute joke allowing staff to walk around with a dog collar and tail on… should be ashamed of yourselfs.

The worst TGIF I have ever been, service is lousy, 1. the restaurant is only half full, with a lot of empty tables, but the staffs took 10 mins to arrange us a table, 2. chairs are dirty, there are bread crumbs and food residues on the gap of thr chair, end up we move to another table ourselves, 3. After we sat down, nobody serve us, we have to get the menus ourself 4. We wait more than 20 mins for a staff to come and take our order, and wait another 60 mins for the food, when we chase the food, the staff only said they are understaff.

I’ve come away from restaurant today completely upset & embarrassed. I complain about the food because the chicken was cold and hard my boyfriend had a buger & was pink inside . The manager come over & said infront of everyone that she dealt with few complaints off me when I’ve come in. & seems I try get discount everytime I come in. Which is not true but if something is wrong or not right of course ur gonna mention it. I’ve only done it once before as food took a long time to come out. So of course gonna mention it and she shouted infront of everyone you’ve done it everytime you come in. Apparently im trying to get discount every time I’m a loyal customer to tgis always using the app etc always coming in etc I’ve walked away embarrassed. Upset in front of my children also. I had the whole customers who were sat next to us laughing their heads off at me. I feel sick to my stomach with how I’ve been treated. Had lots of customers sat by us laughing at us etc. never felt so upset and embarrassed all my life. I took my pasta away in a box but left the chicken on the bowl as was cold and hard. She then said infront of everyone why would u take the pasta away then if it’s horrible the chicken however I didn’t take the chicken away I left it. I took the pasta away. As never said the pasta was the issue. I have anxiety and depression and they’ve made me come away very upset and very down in the dumps I will never return to that one again now. I always use tgi restaurants and I don’t ever hardly complain I’ve done it once before so not sure why manager tried to lie and embarrass me like that.

absolutely disgusting staff, service, and food it wasn’t cooked properly my friend told a member of staff and was made to feel completely embarrassed by the manager simply because she complained about uncooked food which so would anyone if that had that happen to them the manager shouldn’t be in hospitality with a disgusting attitude like that absolutely vile DO NOT RECOMMEND

Poor service and food, staff where confused by what food they had in stock.

A little surprised by the size of the portion. Service was ok. Very pricey and the restaurant was empty. Left feeling hungry which isn’t a good sign.

Service took ages. Food wasn't worth the money, things came wrong, we had missing items and we didn't have cutlery for the first 10 minutes of having food. There was barely any drinks. No cheese for burgers, no whipped cream for milkshakes etc. They also had no gas so you could order a coke but it would be flat

Great burgers, lovely chicken wings! Rosie, our server, was such a sweet person and made the experience even better! The music was a bit loud but overall, really enjoyed it!

4 ribs for £20 seems a bit steep and both the salad and coleslaw was mostly onion

Appalling place! We went as a group of 8 on a sunday evening hoping to have diner... the place was nearly empty yet the waiter refused to give us a table allowing us to have diner together. Instead he allocated us two round tables with filthy completely worn seats. When asked why we couldn't have one of the many empty tables to eat together we were told it was how they had organised their table plan ?! We hoped the manager would be a little more sensible and understand... we had to ask several employees if we could speak to her. She was very slow to come out and no help at all! As the waiter refused to serve us anywhere else than at the too small for our group of 8, with disgusting seats, closest to the kitchen we decided to go to the very close Frankie & Bennie's restaurant where we enjoyed a lovely meal without even having to ask to be seated together. We'll never ever again go to this awful TGI Friday at Cabbot circus. You may want to consider cleaner, friendlier options if you want a pleasant experience as a group! You'll see on the photos how empty the restaurant was... not surprising though as people working would rather not serve you!

My cuzzy cocktails party and Chloe are host was amazing and soo down to earth. We really had a brilliant time.

Become one of my favourite places to go for food with friends and family, great atmosphere. We were served by Hava, who provided great service for our us, lovely experience ❤️

Delicious food, lovely atmosphere, and great service! Felt really welcomed, especially by Hava. Will be returning soon!!

Love going here with family, definitely a recommended spot for a good birthday food or customer service, especially the curly haired girl called hava, she was lovely. 💕

This place slaps every time! Love that you can build your own burrito from scratch, means you can try something new every time. Always good!

Lovely food and atmosphere and the girl with the curly hair and fringe was really friendly and seated us straight away

We booked a table for an 18th birthday and it didn't go the way we was thinking. Didn't have a lot on the menu to choose from as they didn't have all the food in. When we got the food,some was ok,but some was over cooked. Then we asked for it to be redone.and when we got it back it was still not right at all. Was hoping it be a great night out as it was an 18th birthday party. Will not be back.

Food was bland, service was slow but atmosphere was pleasant

Was sat in restaurant for 20 minutes before anyone came to take our orders. Was waiting over an hour for food when restaurant not overly busy. 3 meals came out and one person left waiting. When that food came out the burger roll was unedible as it was hard enough to hammer nails in. Also staff spent more more stood talking to each other rather than deal with people

Lovely food nice and quick food served by lovely waitress Ella

Very slow service think they forgot about us. Food was good though... our server was really nice just felt he dropped the ball a bit.

Absolutely catastrophic visit to TGIs on a Friday night. Upon arrival the place was empty..after 20 minutes we had to break up the servers lovely chat to place an order but they still took a few minutes to arrive after that. Ordered drinks and food… after 40 minutes finally some drinks arrived.. one was wrong.. the server’s attitude and total lack of caring reminded me of a recent trip to France. We gave up and left but not before being given cheek by the 20ish year old manager. A restaurant seemingly run by kids who couldn’t give a toss if you enjoy yourself or not. I’ve never left a restaurant before but there was no saving this one. TGIs Bristol you are a disgrace.

Horrible Friday evening experience! Took ages to order, servers busy chatting and hiding at the back of the kitchen, drinks arrived after food was served. Not even once during the entire visit (not even while paying) someone came up to the table to ask how is everything and if we need anything else. It’s such a sad feeling having to beg a server for an attention. I have spoken to few other tables around me that were also disgusted with the service. 2 stars because the food was nice 🙌

Evening meal booked on a Friday. Had to ask after 20 minute's to order drinks, once we asked they acknowledged but continued to clean tables (only 4 other tables taken). Ordered drinks, took 40 minutes to come out, the milkshake we ordered was completely different to what was actually ordered. Our waitress was useless, kitchen/bar useless. Didn’t even make it to the food before leaving.

I would definitely not eat here again. The salad is served without dressing, the burger was also without sauce and seemed botched (blackened spots on the bread, a lettuce leaf that did not look fresh with brown spots), even though the restaurant was only about 25% full, we waited approximately 40 minutes for the food. And finally, the rather loud music in the place got on my nerves after just 5 minutes. Additionally, when the drinks were brought out, some were forgotten and only delivered after we asked. They also forgot to bring us utensils, which we had to request again from the staff.

Reminds me of home... Very good!

Do not under any circumstance go here for bottomless brunch. We sat down at the table at the start time and did not have a waiter serve our first drink until 45 mins in. Then every drink after took over 30 mins to arrive. By the time our time was over we had had 3 drinks and we asked for another before we left as the service was ridiculous. They had 1 person at the bar for the whole of the busy restaurant. The bottomless brunch here is an absolute scam.

Our food was left under the food lamps for 15-20 minutes The music was too loud you can't hear the person next to you without raising your voice and the dust on the beams and vents above the tables is atrocious and some even dangling down above our tables we've been waiting for abt 40 mins for our food as they prioritise the take out and the food is overly expensive for what it is, £20 for a burger is ridiculous I wouldn't recommend coming here.

Myself and my friend went to see a band in Bristol and travelled from Staffordshire. We looked for places to eat and decided on TGI Fridays, best thing we could have done. The quality and atmosphere and pricing for what you get is outstanding. We were served by Rachel, lovely person. She couldn’t do enough and we had a laugh and a joke and she couldn’t do enough for us. As soon as my refillable drink was placed down, I blinked and a new one replaced it. I can’t remember a time in a place I’ve ever felt so chill and looked after. So on the morning after the show we walked around looking for a fry up, then looked so long to only think about the awesome experience we had, so we went back to TGI Fridays again with no hesitation and was served by Rachel again who welcomed us again super chipper and cheerful. A lot of places could take notes from you lot. This one girl who looked like a heavier rock vibe who we spoke too who was also lovely, they looked just happy to be there, and was singing to songs on the stereo and just put you in a good mood, everyone did. I kinda want to work here just for the vibes. Well done Bristol TGI, you smashed it.

I ordered i milkshake and it wasn’t delivered how do I get a refund please

I have mixed options about this restaurant. The service from the staff was good, friendly and helpful. However it was really slow, especially for a Wednesday afternoon. Our cutlery was dirty, not just mine but also my partner's. There were a few great vegan options and the food tasted nice. Portion sizes were quite small for the price, though. It's quite expensive, all the food pictured was £63 and we had 2 soft drinks. We did not feel great after eating here and we are still feeling it 2 days after. I would not eat here again.

Went in bristol, had to wait for z table when plenty empty, food served hot and looked good. We shared the meal. With a drink each. Good experience.

I have the enormous will to dine here... but after waiting to be seated for 10min on nearly empty restaurant and we were told to wait 2 more minutes at the bar just to be able to clean the tables (half of them were ready)... we decide it's not worth it...

Worst food ever mac an cheese was cold mixing ingredients for 2 different cocktails I ordered waited at the door for 10 mins no about will never go to a tgi again eouldnt mind wasn't even busy only 3 other tables

Food I had was good but really overprice

We (a group of 3) arrived at the place 15 minutes early in hopes we would be out a little bit quicker but because of the terrible speed of service and lack of service in general. 𝐰𝐞 𝐥𝐞𝐟𝐭 𝐧𝐞𝐚𝐫𝐥𝐲 𝟑 𝐡𝐨𝐮𝐫𝐬 𝐥𝐚𝐭𝐞𝐫 𝐝𝐮𝐞 𝐭𝐨 𝐰𝐚𝐢𝐭𝐢𝐧𝐠, 𝐢𝐭 𝐰𝐚𝐬 𝐧𝐨𝐭 𝐞𝐯𝐞𝐧 𝐛𝐮𝐬𝐲 Here is a timeline. 17:15 - Arrived and was seated at a table which was not swept under, which wasn’t a massive issue since our waitress apologised and did sweep promptly. 17:25 - Got our drink and appetiser orders in. Shortly after the drinks came. 17:45 - Finally got our appetisers, which were alright to be fair. The waitress took our main orders in “to save some time waiting for them” 17:55 - Appetisers were finished with and table was cleared almost immediately. 18:50 - The waitresses noticed we have been waiting for quite a while and just stood there congregating at the ticket screen. A completely different waitress came over to apologise. Side note: throughout the whole waiting process we did not have a single staff member come up to us or even acknowledge we were there. 19:00- (an hour and 45 minutes into being there) We we’re first handed one of the mains which was a burger. This burger was under the heat lamp for so long it started to char and the bun was rock solid. Asked for it to be remade and it was, but why was it served in the first place? Everything came out shortly after that and we had no real issues with the food. 19:20 - We finished our food and stacked the plates nicely at the end of the table to very clearly indicate we were finished. 19:45 - After at least 4 members of staff walked past our table, looking at the dirty plates and just assuming someone else would take care of it i guess, we got our desert orders in. (The plates are still on the table) 19:50 - The table was cleared. (After 30 minutes of them being stacked at the end of the table) The bill was given to us. 20:10 - The deserts and the card machine was given to us. Overall the food was as expected but the service was shocking. No organisation, staff just standing around not checking on tables. Speed of service was the most shocking one. The fact plenty of staff walked past our dirty plates and just shrugged at it. The place was not even busy. I don’t think i have ever felt so invisible at a restaurant. How are you going to a restaurant and spending nearly 3 hours there because of poor organisation and lack of care from the staff. EDIT: We didn’t get any compensation, got a half bothered apology. Spent a good £125 for the three of us. This isn’t a fast food place this is a restaurant 😐 Complete mess 😭

We got there 15 minutes before our reservation and was introduced to a table which the floor wasn’t cleaned before we arrived, the hostess did apologise and clean however it shows the thoroughness of the cleaning initially. appetisers weren’t a problem although quite the wait- they arrived around 30 minutes after us entering TGI however, once we had ordered the mains we waiting approximately an hour for the food, during this staff were congregated by the kitchen and had only noticed how long we were waiting for after around an hour into us waiting. food was then slowly brought out to us interval at a time. The last thing to come out (burger) was burnt on the top and was extremely dry, showing how long it was sitting under the heat lamp for- another one was made for us though. once we had ate our plates were sat at the end of the table for 30 minutes. it was very clear we were finished as we stacked the plates up and pushed them to the end. 4 people had walked past our table and turned an eye to the plates- not to mention we were also sat right next to the till and kitchen where everyone was congregated so this added extra waiting time for us to order desserts and pay. Apologies and compassion were very slim during all of this. We then had to wait another extended amount of time for the waitress to come over with the card reader and desserts, she had disappeared from sight, i am not blaming her or anyone specifically however this could’ve been handed over to someone else to consume less time. Over all we had entered TGI’s at quater past 5 and did not leave until just before half 8. We left a generous tip to a singular waitress named Rhianna, she showed the most compassion and respect during our time and was the member who had actually brought up the major delays on our food. There is no complaints towards any specific member of staff however as a team they showed lack of time management and seemed to be very unscheduled around the restaurant as a whole, I would understand this if it was particularly busy. But it wasn’t. multiple tables were in and out whilst we were waiting there and there was only three of us on a table, none of us with tricky orders as the menu isn’t complicated anyway. Whether the manager wasn’t present at the time or whatever the circumstance was, it was a mess.

Service took forever, sat at our table and looked at our food sitting under the heat lamp for about 10 minutes. Burger was burnt to a crisp and the nachos were soggy and sitting in a soupy mess.

Even one star is generous. Service was atrocious. We had to wait at the bar even though there were loads of tables available. We waited 10 minutes to get served at the bar and then were eventually seated. Ordered 2 meals and waited 40 mins before having to chase thr food. The people next to us had already left as had waited so long. The food did eventually arrive but was cold (and no it was not supposed to be)!!!! Felt sorry for our waitress as it was n ot her fault. Loads of food was being cooked and just being left on thr counter. I saw 2 plates of ribs sat there for at least 15 mins before being served. Additionally no healthy options on the menu. Won't be going back!!!!

Possibly some of the worst service I've ever experienced. We had one waitress at the start who was great but seemed to be doing everything. Her shift finished during our visit and everything went downhill rapidly. One waitress dumping / dropping the wrong food on our table and walking away despite us telling her immediately that it was wrong. Food taking ages to arrive, when it finally did arrive it was wrong. Even the bill at the end was wrong and we had to ask for it to be amended 3 times. Largely the food was ok. Nothing wrong with it but the prices have gone up so much while the quality has also dropped significantly. There are much nicer restaurants in Bristol that cost far less and you'll get better service.

Called in for a drink before going to an event. Chatting with the bar tender and mentioned it was our anniversary, next thing we know there's 2 free cocktails on the bar... awesome service!

Booked a table for myself and my girlfriend at 5:30 on 16/03/24. Wished we’d looked at the other recent reviews as we may have thought twice. Our initial waitress was attentive and took our order around 5:45, and we were looking forward to the meal. Not sure where she went but wish she’d stuck around as she seemed to disappear for the next hour of nonsense. We watched as our cocktails were made quickly at the bar, placed on the bar, then sat there for 20 minutes, as other servers occasionally came to the bar, picked up other drinks and took them to other customers. Eventually I went up to the crowd of gossiping servers and asked if the cocktails were for our table, as they had been sat there for 20 minutes. They jumped into action and promptly brought them over, but by this time a large portion of the ice had melted, meaning we got a watery warmish attempt at a cocktail, which was rather underwhelming for the price. Not letting this get us down, we got hungrier for the food we had ordered, in hopes that so far it was an honest mistake. Around 30 mins after we ordered, we watched as a table 2 down from ours that had been seated very recently, were given the exact food we had ordered! It piqued our interest as not only were we hungry and saw people who had arrived later than us get food, but we overheard the conversation with the server, stating they had not even had their starter yet, and questioned if it was their meal… the server confidently told them it was theirs and walked off, bringing their starters 5 mins later. After 45 mins of waiting, with more tables around us receiving mains despite having arrived later than us, we asked a server about our meal. Without listening to our concerns, she just bluntly asked if we wanted the manager. Not particularly, but since she was so uninterested in helping us, I guess we had no choice. We then watched as this server went over to other members of the team - not the manager who we later met - and rolled her eyes, making faces about us, as the other members of the team all looked over and pointed towards us. If you’re going to moan about customers, maybe not in an open space in the restaurant… The manager seemed friendly enough, but also appeared completed uninterested in what the issue was, instead lying to us by saying our food had just been placed by himself personally onto the pass. If that had been true, I find it odd that he didn’t carry it over with him to see us?… We didn’t get a chance to explain why we were upset, but asked to cancel any order that was still waiting, and said we weren’t happy paying full price for the drinks we’d received as they’d gone watery due to the wait and the lack of food to accompany them. He asked us how much we’d like off, a strange offer which put us in an awkward position. After some awkward “umm’s”, he said he’d give us 50% off the cocktails we’d got, but proceeded to charge us 75% of the original cost. Feeling rather defeated, we just paid and left, opting for a faster, cheaper, and likely tastier meal from Tortilla just downstairs. Shame that a chain where I’d had nice meals in different places now let me down so terribly in my home town. Don’t think we were thinking of coming back, but looking at other reviews of other terrible service and rotten food, definitely not setting foot anywhere near this restaurant again.

My food was never delivered!!!! This is absolutely terrible service!!! I got a call, went outside and the driver had taken off with my food!

Deffinitly one of my favourite places to go to:) The ribs are amazing would definitely recommend. Grilled chicken burger was abit hard and dry but it was good overall. Welcoming staff and attentive waitress. Good atmosphere just music a little too loud.

Awful service. Actually told by a customer leaving not to bother going in but we had a table booked for Mother’s Day. It wasn’t ready and they had almost half the menu unavailable. Waited 15 minutes without even being offered drinks so gave up and went to Frankie and Bennys which I can highly recommend if you’re looking for good service and decent food.

We’ve been many times over the years but it’s now exceeded our budget… why they think it’s ok to charge £16 for a cocktail (that is in a small wine glass) and over £20 for one single adult dish (that was vegetarian so it’s not like it was a Kobe steak!) you’re not the Ritz and the service doesn’t support it! Don’t get me wrong, we loved going, we loved the food, you’ve just started charging stupid money. This was unfortunately our last visit. We didn’t tip as we felt we’d been rinsed enough.

Rosie was an amazing server. She allowed us to take our time all while being attentive and quick with service.

What happened to TGI's? The menu is half what it used to be be. They had nothing available, and the food was average. Since COVID it seems to be on a downhill slope.

Very poor experience, do not recommend. I was very unhappy with the service and food quality at this TGI branch, where I had a disappointing dining experience on 18/2/24. The waitress who seated us was impolite and stressed, saying "ugh now we're going to get busy" as if we were a nuisance. We were seated at dirty tables that wete sticky. The staff took a long time to take our order, and the only thing that came promptly was the drinks, of which there were unable to make several due to insuffient stock. The burgers and chicken were dry, stale and bland, we had observed them sat on the hot plates for a sigificant ammount of time before heading our way. As a result, they had no flavor or moisture. The staff were indifferent and distracted, spending more time talking around the till than serving the customers. One waitress brought a coke refill to our table without even saying a word and slammed it down on a side board, didn't even place it on the table. The meal and service were not worth the price we paid, and the atmosphere was unfriendly and unpleasant. The cutlery had water marks on them. It felt, an unhygienic place to eat. I tried to complain to the store manager by email, but she was unhelpful and dismissive. She did not apologize or offer any compensation and acted like it was our problem for being dissatisfied. I felt this was rude and unprofessional. This place is a letdown. Do not waste your time or money here. You will be disappointed. I will not go back to this TGI Fridays or any other branch. They need to improve their standards.

We decided to come here as the place we wanted to go didn't have a table for another hour. Wish we had waited for that. The menu was lacking (they used to have a lovely Jack Daniels chicken which is no longer on the menu), so I opted for a cheeseburger which came in at just shy of £20. It was a McDonald's burger in a slightly fancier bun. My friend and I shared a mac & cheese side which was basically just soggy pasta with a crumb topping. Not cheesy at all. The service was terrible. We were given a dessert menu and then told they'd come back to take our order. By the time we managed to get catch a waitress' eye she informed us that the dessert station was now closed. Surely you'd come over and let us know that it was closing and ask if we'd want to order? We asked for the bill, which was brought over to us and we let them know we were splitting it. Again, we were told they'd be back but nobody came - until an older lady came over and told us quite passive aggressively that they were closing in 10 minutes and we needed to leave. We explained we were waiting to pay our bill and would have probably left earlier if we weren't waiting, to which the young girl returned with another copy of the bill and no card machine.... Not worth the money, go to KFC or McDonald's instead.

I think this is the last time I eat at TGI Fridays. The food has gone down hill over the years, while the prices continue to skyrocket ahead of other restaurants that provide a better service, food, and ambience. You're looking at at least £50 per head for 2 courses and a 2 drinks, and the food is subpar.

Visited on Sunday 18th Feb at around 5pm only to be turned away as the restaurant didn't have enough waiters even though the place was less than a quarter full. Gave them a second chance and visited on Sunday 25th Feb and really wish i didn't. The restaurant was quarter full with none of the TGI Fridays atmosphere but seemed to have plenty of staff as most we're just standing around chatting. After 15 minutes of waiting someone took our order but when the drinks arrived we we're missing part of the drinks order and had to ask for it to be corrected.The starters arrived not long after yet there was no cutlery on the table and we had to ask for a knife and fork! The starters itself was ok yet no one checked to see if we ok. We then sat (and as others have commented in their reviews) waiting patiently for our mains...it was a good 40 minutes after our starters were taken away it arrived with no cutlery again. But more annoying and we had noticed our parts of the main food waiting under the heating lamps for 20 mins. Apparently they kept it there as they waiting for chips to be cooked !!!! We watched the staff just standing around, looking disinterested as our food just dried under the heat lamps (and heated up the coleslaw and dips). We complained when the food arrived and the waitress just said theres nothing she could do it wasn't her job! Another family sat at a table across from us heard our complaints and as they had been waiting 20 mins for someone to take their order they got up and left! There is a total management failure happening at this restaurant with poor service , staff who aren't interested, food that's over priced and of poor quality . They seem to be replying on the brand name to get people through the doors rather than providing a great service and based on the number of poor reviews it seems to have been going on a while yet the management seem interested in sorting out their issues! I certainly won't be in a rush to go back.

Food was standard. The service was terrible. Our food came before we had to ask for our drinks to be brought over. Had to ask to pay the bill too. Didn't come over to us at all!

Stopped in for food with my partner, two friends and their baby, we were turned away because we had a child in a pushchair with us!!! Told there was no room even though over half of the restaurant was empty! Discriminating against parents is pathetic, appalling service I wouldn't recommend.

We didn’t eat just had a few drinks which were lovely

Waited 45 minutes, nobody even asked us if we wanted a drink. Completely ignored by all the staff. Walked out- Don’t bother!

When delivered I opened the bag to find that all my freezing cold cans of pop were just randomly placed into the box full of my glazed chicken bites, so the chicken was freezing cold and cans covered in sauce and grease. My milkshake came only half filled in the cup🤦‍♂️ and I was missing 3 items. Absolutely shocking so won’t be ordering from them again!

Burger was burnt and there were no sauces and it was dry

Not a lot of chips for the price. No cheese on my burger.

The servers were basically useless. Took ages to order food/drinks. Waited 20 mins for starters which is fair however, in this time we never had drink served to us. Had to ask the waiter for drinks then took another 10 mins to get drinks. We gave up and left after that. Wasnt very busy at the time we went.

I used to enjoy my previous visits, but my recent experience was extremely disappointing. The place was dirty, with tables left uncleared. My partner’s order of ribs arrived burnt and missing the advertised corn. I ordered steak, it wasn't available – a fact the server only discovered after my starter arrived 30 minutes later. Opting for the burger instead, I found it dry and mediocre, not worth the overpriced tag. Overall, a highly disappointing and unsatisfactory dining experience.

Sat waiting to order for 20minutes waitress was rude. Then waited a following 45-50mins for what's was an extremely overpriced burger and chips. Most certainly won't be returning

We visited this TGIs last Sunday and we're thoroughly disappointed. We arrived just after 12.30 and the restaurant had a fair amount of people seated but nowhere near capacity. We were seated on very uncomfortable booths where we could feel every movement of the people seated behind us, when plenty of other seats were available. We waited a fair amount of time to be served. The drinks were fine, we were warned that the Margaritas might be extra sweet because the server might have made a mistake. They were a bit sweet but didn't moan, wish we had in hindsight. We ordered 3 burgers and a chicken pasta. After waiting about an hour and seeing about 10 burgers waiting on the pass for 20 minutes or more (and plenty of servers milling around to bizarre why they hadn't been brought out!) our food was brought to us - the burgers were cold in the middle but the buns were rock hard where they had been under the light. The chicken in the pasta was also not hot. We sent these back and the manager assured us they was going to cook them themself. The second time the food was satisfactory but not as we have come to expect. To be honest for the poor service and food we expected some kind of discount...which we did not get. Couldn't get out of there fast enough...very disappointing from a brand we had previously had no issues with

Atmosphere is great, interior design is American, brings you joy!

After year's of coming here I will never set foot in there again!!! 20 minute wait to take order!!! 35 minutes wait from starter no sign of mains!! When asked where there are can't guarantee how long!!! Walked out after speaking to a manager. I told them straight other table's are being served more often than other!!! Obviously couldn't understand that bit

Nice venue with nice food, due to the ambience Friday's is going for it's quite dimly lit. I will say the service was quite slow considering it was also fairly quiet.

My son really enjoys eating her but I am appalled by the service, lack of children menu and the lack of options for tacos which not be changed for children. I now have to take my children somewhere else to eat even if he make one of children happy to eat her. You truly made my daughter and I so sad to know picking healthy options to have in a taco is not accepted.

Absolutely horrendous service food not to bad an absolutely shame this company it’s closing restaurants needs a shake up of staff and managers.

Didn't eat here but seen food sitting for 30 minutes and buy one get one free cocktails were £16

Waste of time, cold food worst service I've ever had. racially profiled do not even bother coming here waited over 70 mins for the food but the bill was collected in a minute. Says everything

Lovely servers and food, especially the lady who took our payment at the end - she had coloured hair and lots of badges (I’m sorry I can’t remember your name!) she was absolutely wonderful to chat to and gave our night a lovely close :) Hope your sister gets better soon !!

Absolutely💯% we had a great time husbandman wheelchair as broke his leg and they were very helpful

Amazing service great atmosphere just a bit chilly as the heating was playing up for them, other than that we had a great time!

Overpriced food, but great drinks and service

The staff are great but they ran out of a few items on the menu. Most of the cocktails wasn't available. Thats the main reason we go for cocktails and steak. Which they also ran out of. And it was very cold in there. I had to eat with my coat on.

Great little spot for lunch or a snack. Popped here whilst out shopping . Food was great , excellent service . Friendly staff faces. Will be back again soon 😁

Agata was lovely and really helpful great customer service :) will be returning again in the future

Great food and service! All girls were super friendly,happy to help undecided customer like me :) food super tasty! Well defo come back again!

Sorry been to the 1 in Manchester was brilliant service not that great but I would put that down to lack of staff. The young guy that served us was very polite and nice

Ordered at 5.45pm and didn’t get my food until 8.25pm. Disgusting customer service all around. Food was unable to be eaten as it wasn’t fit for consumption! The driver was rude, made me uncomfortable and took 25 minutes to get to my door since being in my estate. He kept putting the phone down, didn’t/couldn’t understand English or maps as he put a random stranger on the phone who informed me he wasn’t near my address. I want a FULL REFUND!

Try getting the order right next time. Thanks

Visited the cabot circus branch for a family meal. We were a group of 8 including 4 kids. The food was spot on, fresh and well cooked. Our waiter Sergio was amazing he made our day with his attentive service and friendly manners. Shout out to Sergio!

Very, very disappointing, no beer, very small portions. Not good value for money

The manager 'Harriet' has no customer service skills. Simply asked if we could sit on an empty table, was told no and "if you don't like it, get out".

Don’t bother, food is very expensive. The service is dreadful, with the exception of an overworked bar man. Food average. Atmosphere terrible

The bar staff was behind the bar when we stood by the bar for drinks she walked off could see us standing by bar but ignorned us we waited 20 mins she still ignored us in the end we asked another member to serve us discusting service

I had ribs they were amazing. Family had tacos and fajitas which they enjoyed. Food took a while but was great. Toilets were disgusting