Based on 1.307 opinions finded in 1 websites
Opinions
Always a nice meal....My friend and I go for lunch and an afternoon out. Staff are second to none.....they're excellent and we always enjoy an afternoon with them....toll House you never disappoint.
Eileen Scott . 2024-10-21
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Check-in to check-out was seamless, friendly helpful staff, beautiful room, perfect location and delicious food. Can't fault it, lovely stay, definitely recommend, and I wouldn't hesitate to stay here again.
Diane Buckley . 2024-10-14
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Stayed at the Toll House for one night. Very enjoyable stay. Close to the rail station and town centre. Enjoyed a lovely steak from the specials menu with horseradish mash, local field mushrooms and crispy kale, was cooked perfectly. Room was good very adequate for one night's stay. Breakfast was lovely again well cooked. Would certainly stay again if in the area and highly recommend.
Nigel Cowley . 2024-09-06
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We have just enjoyed a very good 4 night stay. All the staff were very friendly and accommodating. Nothing was too much trouble for them. Our access room was perfect and the mattress was the best we ever slept on. Enjoyed evening meals which were really good. Overall nothing we didn't like about it so our visit was exceptional
Gail lesley Collins . 2024-09-05
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All good. The room was cleaned and comfortable. No problems at all.
Deborah Bootle . 2024-09-03
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Room was spacious and very comfortable with great amenities and lots of lovely extra touches. Great breakfast too!
Sarah Haigh . 2024-09-01
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Very nice and comfortable Rooms. I enjoyed my stay for 3 days. The courtyard is simply awesome to sit and have a coffee. Rooms are really good and the staff Is really helpful and shows a friendly gesture.
Rohit Nale . 2024-08-30
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Great hotel. You won't be disappointed. 👍
Mark ATKINSON . 2024-08-28
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Sooo does it worth the amount of money you pay? 120£ for one person one night ? For me is a maybe. However, the location is good, their breakfast was excellent in taste and quantity! Their service is very good BUT the room it was a nice clean room thats about it. Their meeting room is not better than okay. The tables are wiggly, the chairs uncomfortable and dont fit to the table, but again service with tea, coffee etc was excellent 👌
Evandros Theodosiou . 2024-08-22
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Stayed for one night, had dinner and breakfast. It was all spot on. We especially enjoyed our dinner, there was a great choice of food and drink, it was all really tasty and with friendly service. Our room was cosy, clean and a good temperature.
Beth Abbott . 2024-08-20
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Great Hotel. Lovely food and great staff. Will definitely stay again.
Karen Thompson . 2024-08-19
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Great location, beautiful building, great service, car park over the road (literally) , excellent breakfast - lots of options and quick service! Slight bit of mould in the bathroom, which lead to a slight foisty smell but it was managable for a short visit. I would definitely stay here again.
Rachel Colmer . 2024-08-16
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Fantastic food and excellent service! Our group were looked after and we had a lovely evening here
Tom Graham . 2024-08-13
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Excellent service, food and bar service
Simon Jackson . 2024-08-03
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Food and drink are always fantastic. Reasonably priced and great service. Indoor or outdoor seating. Great place.
Elise Atkin . 2024-07-14
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Great location comfortable and clean Lovely food Lovely staff
Karen Bonsall . 2024-07-01
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Great stay at this lovely hotel. Fantastic value including a £30 supplement for a 3-course dinner and breakfast. Excellent staff - friendly and helpful. Rooms are a bit tired but I think they're being refurbed. Would definitely recommend and would definitely stay again if in Lancaster.
Martin Prendergast . 2024-06-23
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Good place to stay a night. Limited parking. Rooms small but ok. Lots of noise from the street level when windows were open
Abed Osman . 2024-06-17
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There is no free parking the food is ok but very overpriced as are the drinks but other other hand the staff are lovely and polite and professional
david corkhill . 2024-06-14
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Excellent food and service from all staff. The rooms are immaculate and the beds very comfortable. Staff go out of their way to accommodate to your needs during mealtime and always have a smile on their faces
Nicola Simms . 2024-06-14
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Stayed here for 3 nights and the stay was excellent from start to finish. The staff were brilliant and even served me tea early before the morning service so I could do my work in the dining room. Breakfast was great as was the room and they even had real Lancashire ales! Very good central location for the city. Would definitely stay here again.
David C . 2024-06-12
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Stayed on a short break and did not disappoint..from start to finish staff the rooms and food, decor, location and atmosphere was ideal!! Would highly recommend and wouldn't think twice about booking this spot again great job guy's 👍🏻
jamie hunter . 2024-06-02
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Excellent! Staff were exceptional and very professional, smiles all round and nothing was too much bother, our room was immaculate, and facilities were spot on. From air con to plate for my hair strainers. Lovely little beer garden with heaters. Breakfast was bang on. Our only disappointment (our own fault) was that we didn’t eat there other than breakfast, the food coming from the kitchen looked amazing. Highly recommend. ⭐️⭐️⭐️⭐️⭐️
Tina brunskill . 2024-06-02
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Bits that need TLC but overall great stay
Ev Ortton . 2024-06-01
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We recently stayed at The toll house, using the hotel, basically, as a base while we came up to visit the family for a christening. The food is really good, absolutely delicious [ the family were more than happy to join us for supper AND Breakfast before we left.] The room was spotless & functional. Meticulously Clean bathroom: Nice touch was the coffee machine in the room, & pods to use with it. The strongest Suit of the hotel, however has to be the staff. Without exception, all of the staff in & around the bar & restaurant area were really friendly, helpful & obliging. Special “shout-out” to Ellie who became a best friend to my eldest granddaughter when they discovered they were both called Ellie!!! Rob was also more than brilliant, really friendly & nothing was ever too much trouble! A Great Stay enjoyed by all will definitely return.
Kit Simmonds . 2024-05-28
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We went for lunch and we weren't disappointed, the service and food were very good. We had the risotto, cheese and onion pie and fish and chips and I ordered the toll house curry sauce for dipping my chips. All the arrived hot and was delicious. The thick chips were really good. The only thing I wasn't keen on was the curry sauce, it was far too fruity for my taste. We will be back
Joanne Foy . 2024-05-27
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Trusted the ratings, was not disappointed, right on the canal and near the walking street convenient to everything in town and great breakfast. Definitely a perfect location for visiting Lancaster would come back!
A K . 2024-05-19
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Lovely food and very attentive staff. Thoroughly recommended.
Hannah Heys . 2024-05-15
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Genuinely kind and efficient staff... A great stay!
Frank Lawrenson . 2024-05-07
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Very nice atmosphere. Good selection of real ales. Menu above average. We had a very good dinner.
Giorgio Motta . 2024-05-02
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Had to chase my receipt as they didn't get my email address correct but otherwise had a good stay and would recommend
Admin for Common Ground . 2024-04-30
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Lovely hotel! Really enjoyed our stay, close to the shops, and right next to the canal Food was good, staff were very polite & helpful
Mark Richards . 2024-02-14
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Always a quality Sunday lunch and friendly staff
Andy Monkman . 2024-02-11
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My friend booked us for my birthday treat. We had a 3 course meal which was excellent. Top quality food and a price to match. There were plenty of options on the menu to suit all budgets though including burgers.
Mick . 2024-02-09
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523 Opinions
Been coming here for more than 2 years. Food is always amazing and we just love the people and atmosphere . It’s my husband and I to go lunch date place every weekend.
227 Opinions
Short Story: We went to Koko Bento in Lancaster for the first time today and had a really awful experience. Everything was normal, the service was nice and the restaurant was pretty quiet (went at 17.30pm ish). We were shown to our table by waitress no.2 and left to pick our food. When looking at the menu, we noticed that it specified if the chicken dishes had thigh meat. So my husband chose the "Mochiko Chicken Curry" because he really doesn't like thigh meat (makes him feel sick). When the mains arrived, he took a bite and said that it was definitely thigh meat and that he couldn't eat it. He flagged waitress no.1 and said to her that he was really sorry, but the main was chicken thigh meat and that he couldn't eat it, so please could he send it back and get another main. Waitress no.1 said that because he had ordered it and didn't ask about the meat, that it was his fault. My husband repeated again he was sorry, but he couldn't eat the food so could he change meal. Then waitress no.1 went and asked waitress no.2 (who was downstairs) who said it was our fault and that the ingredients were already used so he had to pay for the food he couldn't eat plus a new main. We said politely that this wasn't right and that we wouldn't pay for the main that my husband didn't eat. The other waiter then brang my main (which was good and I thanked him) and saw that it was getting a bit heated and he tried descalate the situation which we thanked him for. Waitress no.1 then rang the manager who wasn't in and tried to make us speak to this manager over the phone (while I was eating my main), which was pretty rude and inappropriate. After my husband said he didn't want to talk to a manager over the phone and that again he wouldn’t be paying for food he didn't eat - we were left alone by the waitresses. When I finished my main, we went downstairs to pay the bill. Waitress no.2 was at the till and asked if we were going to pay for "everything" in an annoyed tone. And we calmly said we wanted to pay but wouldn't pay for the mochiko chicken curry that wasn't eaten. She then began to argue at us that it was our fault, didn't we know this was a business, we should pay because they had wasted ingredients, etc, in a raised voice, which was very unprofessional. We again said that yes, we could have double-checked about the chicken in the dish, but as it wasn't eaten that we categorically weren't paying for it but were happy to pay for everything else. She then told us to take a seat because she was ringing the police. We said that was fine and sat down at the counter and waited. The call went on for a few minutes before she ended it and walked back to the till and said we could pay now. The till has a screen where you can see the order items and the total bill. We could see she had taken off the mochiko chicken curry, and we paid the bill. My husband asked. "So the police said that you couldn't force us to pay then?". Waitress no. 2 then began to raise her voice at us, saying the same spiel that she had said before she rang the police. My husband said let's just leave it and go and told her she was being really unprofessional and that it was wild that she had tried to get us arrested over a dish we didn't eat. As we left the restaurant, she shouted that we were pathetic and told us don't come back. I said, "Don't worry, we won't ever come back" (sort of laughing because I was so taken aback and shocked by her behaviour to customers). She then tried to mock me as we walked out of the restaurant. I'm posting this to let other people know that this could happen to them if they don't like a dish they've ordered at Koko. We obviously won't be coming back, and it's a real shame that this was how the restaurant handled this as it was our first time eating there. It could have been sorted really easily, but that's not how it played out, unfortunately, and we ended up having a horrible time when we wanted to go for a nice meal together. I've attached a picture of the end of our meal, showing that my husband didn't touch his food. Thanks