Tim Hortons in Plymouth

We decided to try here as my eldest daughter had been before for a coffee and thought it looked good. It was empty at 7:40pm on a Saturday which should have been a warning! Ordered a chicken stack meal, the waffle fries were lukewarm and tasted like they had been sat around for a while, the burger was not great either. Compared to the KFC tower burger it loses miserably. The bun was not that fresh and the overall quality of the chicken, hash brown and bun was low. Conisered a doughnut which looked like krispy kreme and was the same expensive price but they looked like they had been sat around all day. It's fair to say I wont be having a Tim Horton's again in a hurry or ever at all. If you want a good take out burger meal, then go to McDonalds, KFC or Burger King, costs pretty much the same but way better quality and taste than Tim Horton's, such a shame as the restaurant actually looks pretty good and inviting.

The staff here are the most rude people i have ever met ,the service is terrible and if they make a mistake on your order they are very unhelpful,it's a very noisey place and not very comfortable seating

Rubbish service, my Uber eats driver has been waiting there for 35 minutes to pick up my order. Will not be using them again

We visited here but would not return . I was put off immediately by the man dishing up the fries with his bare hands . On questioning this we were told that this is what they do and their hands are washed every twenty minutes . Surely this is unhygienic 🤮

Bacon Double Cheeseburger was quite nice, but the waffle fries were not good at all (and they don't do regular fries). The coffee was really good. Table not clean

Burgers were very tasty however the wedge chips were not. Food arrived cold too. If you want hot food go to restaurant not order online to be delivered

If you want to go there for coffee and donuts great, you'll enjoy it, but really do not bother with their seriously overpriced beef burgers (unless you are a fan of rustlers / cheap van beef burgers). If you like Luke warm waffle fries you'll be ok too. Time to just stick to what they do best - coffee, shakes and donuts.

Food was okay and the building is very ugly. Expensive and overall not worth the money. Nothing is inherently bad about it, but nothing is inherently good about it either

This company is not accepting cash! I cant see any reason for this and it is an inconvenience. I think only the donuts, coffee and hot chocolate taste nice, the food is not good.

A truly awful place. Avoid. Very unfriendly staff. And absolutely no atmosphere. How to take a great brand and ruin IMHO of course.

What can I say let's start with a positive the coffee was great but expensive the burger was horrible taste worse than tin burger no colour load of sauce think this was to hide the vile taste of the burger take my advice go to McDonald's or burger king it will be cheaper and a more edible experience good luck

Went in on Sunday and Monday. Our first visit to this chain. The difference between this and McD's is chalk & cheese. Comfortable seating, sensible music at a sensible volume. Staff who care. I think because it is a more 'grown up' place and clean, tidy, customers cleared their own tables & also staff went round doing it as well. Thanks to Harish (?sic) for helping with the order which we did via the terminal. Prices are comparable with McD but this is so much better.

Waffle fries cold Tables weren't clean Toilet's were filthy, urine all over the toilet seat Very disappointed Customer service very poor

We ordered for 2 at 11 - the food took 45 minutes and all arrived separately apart from the donut that I had to go back for. The difficult thing is the sense of chaos that pervades service here - you can wait a while at McDonald’s but you know there is a system here everyone is stressed - customers and staff - and the ordering system just makes things worse as your number disappears with no sign of the food. When we did get it the food was ok and the hot chocolate was good

Extremely disappointing. After eating at THs in the US and enjoying their restaurants, I foolishly thought that this Plymouth one would be pretty good. I couldn't believe just how bad this UK version is. The meat burgers had an absolutely disgusting smell and we thought that they had the aroma of a month past roadkill, they were inedible. Arriving at the restaurant at 6pm, we were surprised at how quiet it was, it soon became clear why. From the outside, this modern building with it's tall glass windows looked fresh. Once inside with about 3 other customers, the place was grubby and lacklustre. The modern toilets were filthy with all manner of rubbish lying around. I cannot see this franchise lasting much longer and unless there is a drastic change it will close. I cannot recommend this restaurant at all. Awful experience.

More than happy to use self service ordering but not a member of staff in sight. Once ordered and received, staff member was friendly, tried to find a table that was clean, wiped it ourselves in the end. Not busy and there for 2 hours, food and coffee OK but not one member of staff came customer side to clean, clear or wipe tables and bins were over flowing the whole time, will not be returning.

Pros: Quick and drinks were fine. Negatives: The food was very poor, and I really regret eating it. Truly awful beef burgers, which was a shame.

I’ve never left such a poor review, but this was terrible. Firstly, the customer service was non existent, no manners whatsoever. The food . . . Worst I’ve EVER had. I order a sausage and egg breakfast bap meal. The hash brown was soaked in grease, I didn’t even try it. The bap and contents weren’t hot, it was only just warm, and tasteless, I didn’t eat that either. The coffee was the only item that was acceptable. I could have called to complain, but they would have only offered a refund, and there’s no way I would ever go back again, even if it was replaced for free.

The burger was possibly the worst I have ever eaten. It had the texture of forth glade dog food and it looked like it had been boiled. Absolutely shocking I felt sick after eating it. The coffee is very good and I would give that 4 stars but over the burger got a generous - 3

Not very good. Hot dog was nice but the caramel iced frappe was way too sweet. Couldn’t drink it. Food in general seems to either be underwhelming or way too sweet.

Not sure what this place is good for, maybe the donuts? The staff were good. Can only review it based on the burger and lattice fries we both had. Apart from the burger meat itself the rest of the burger elements were decent, The burger meat just wasnt very nice tasted cheap which kind of ruined the entire thing. Fries were ok. Im not sure what Tim Hortons is trying to achieve as a business idea. Neither of us would buy the burgers again

Having ordered from the self order unit, which showed numerous drinks options in clear glasses. Having selected 2 I was disappointed to get one in a plastic disposable cup and one in a cardboard cup. On enquiring about glass mugs we were informed that glass...

Overpriced, overcooked and underwhelming. Worst takeaway burger I've had in a long time. Lattice fries were rock hard, and there were hardly any of them. No bacon on the bacon cheeseburger. Hot dog was on a stale bun and didn't resemble the one on the...

Good food but far too expensive. Recently visited, wanted the special offer chicken sandwich for £2.99 but then the latte I wanted was over £3.00!

Decent coffee and nice donuts. Hot food, especially the burgers were some of the worst I have ever experienced. This can't be how things are in Canada/ USA or this chain would have failed years ago . Seems we have a watered down version of...

Took my three teenagers for a Birthday treat. It was a weekday evening at about 4.45pm and the restaurant was empty. No visible staff either. Ordered burgers and "chips" at the touchscreen order point which boasted of freshly cooked to order food! Definitely not what...

The restaurant was absolutely filthy, the liquid disposable bin was filled with old cream and milkshake froth which had warmed over the day leaving the collection area smelling like puke. Staff were reaching over the counter and hugging children in their gloves, Waffle fries, cold,...

I’ve just received a to good to go bag from here and this was hands down the worst experience I’ve ever had with a store.The doughnut bits I received were soggy and soaked in oil and tasted awful, I bit into one and the smell...

Decided to try Tim Horton on the way home. It was late 11.15 placed a order for 2 burgers, 2 chicken sliders, 4 fries and a cuple of drinks. The food was stone cold and old. We didn't eat any of the food. I returned...

Very disappointing. So far removed from the Canadian ones didn’t even recognise them as same company. Stale donuts, long wait with only 2 people in front. Won’t be back

I ordered 2 drinks and 2 donuts cost £15! I ordered an iced vanilla latte. My drink didn’t have a single cube of ice in it! I ordered a red velvet cheese cake donut, only to take a bite to find it full of chocolate...

Decided to give Timmy's another go today after a disappointing first couple of goes back in the summer, giving them the benefit of the doubt as they were newly opened back then. Well I see things haven't improved then. Still stupidly slow service with multiple...

Truly awful sour service, long wait for a limp cold toasted sandwich. Miserable service, priorities are with drive thru and delivery drivers not guests waiting for a nice experience in the restaurant. I will never return. Extortionately overpriced! Avoid.

Myself and my husband were really looking forward to dining here as we had heard good things about the restaurant in other cities. We visited on a quiet Tuesday over the Christmas period and were amazed at how despondent and rude the staff were. The...

We called in for breakfast excellent prices spotless friendly staff a bit slow on receiving our food

We ordered £30 worth of food from Tim Horton's Plymouth and the delivery was on time but the food was stone cold and the quality was awful the potatoe waffle chips were rock hard and also cold and I live 5 minutes from Tim Horton's...

Quite excited to go. Never been before. Surprised it was like an expensive McDonald’s Even more surprised they seems to prioritise drive thru and delivery drivers. There were 15 people in from of us eating to collect and sit and eat in. Asked to be...

visited for a coffee and donut , the donuts were hard and stale we took them back and in their defence they replaced them with fresh ones and extras .. BUT at his shouldn’t of happened, it’s embarrassing having to complain . The place wasn’t...

This Tim Horton Branch is bad, real bad. Unhappy staff, poor food, long waits, missing items, no atmosphere the list is endless!!! They need a complete clear out of the management and start again as the attitudes up here stink to high heaven. Do not...

We have visited here on a few occasions as our daughter likes it and in all honesty the food is good, but expensive. The problem here, and it is a big one, is the wait for food. It is horrendous. Even at slow times it...

Will not be returning. Over half an hour wait for what turned out to be a luke warm excuse for a breakfast muffin. tiny amount of limp anaemic bacon was pathetic.

First visit to this restaurant. Ordered a maple burger and a milkshake. Shakes were more water than anything. So much sauce on the burger and my throat is still burning from the sauce an hour after eating. Three people ordered three different sauces, so all...

Working a night shift on a busy ward we thought we would treat ourselves on our break. Disappointed that at 23.00 they had no burgers. We were told at the drive through there was no meat in the building. Staff advised that they stop cooking...

This was our first visit and we won’t be returning. It was painfully slow. We only ordered a coffee and a doughnut and it was over 10 min wait. The staff are working at a glacial pace! The doughnut was NOT fresh and nothing special....

Thought I’d give this another go as my son really wanted to try their pancakes. This is the second time of visiting, the first time was a truly crap experience, came along midweek during summer holidays as a breakfast treat for the kids, made a...

Atrocious slow service. Multiple members of staff looking blankly at screens trying to work out what to do. It wasn’t even that busy. To quote the lad controlling the queue for the order points “we’ll we’re trying to encourage people not to come on a...

Never come across a more disorganised fast food outlet. It was hardly busy but took ten minutes for a coffee and doughnut. Just to top it off the internal bins absolutely overflowing with rubbish. Commented to staff member who said that it’s bugging him too...

Overpriced poor quality food. Staff very uninterested unless it's having a laugh with co-workers. 15 minutes wait for 2 lattes and 2 doughnuts which cost over £13. Large latte was under 2/3 full so had to ask for it to be filled. Server was annoyed...

After a short wait for my chicken wrap, lattice fries and coke, the food arrived on a tray in typical fast food style. On first bite, the fries were cold and i took these back to the counter. Having to wait for their replacement meant...

Having a sister who lives in Canada I am a regular of Tim Horton's over there and I was pleased when they opened a branch in Plymouth. My first visit was the morning of 12th September 2022. The breakfast menu was familar and the array...

Very slow staff, goodness knows how they would cope if busy. Food not very hot. My wife ordered a bacon and egg muffin without cheese… it had cheese. She went to the counter to complain and the manager just told her to take the cheese...

I was really looking forward to my breakfast, unfortunately, it went downhill from there. When my order arrived, the egg muffin came with cheese. I had purchased the muffin without cheese. I took it back to the counter & was given a lecture on what...

First visit to Tim Hortons and very disappointed. Staff didn't seem interested in helping - instead they preferred to dance around the kitchen. On collecting my order the staff member said "now time to sort this other sh*t out", referring to my partners order -...

Having visited several Tim Hortons in Canada which were great, I was really looking forward to going to our Plymouth one. Well it was no where near as good as I thought it would be. Nice greeting at the door. Stood at counter for quite...

We have visited this place a couple of times since it opened but this one is the last. Previously we had donuts that were dry and horrible but just assumed that it was a one off. We came here at lunchtime and ordered two burgers...

I ran across this new place by accident, and wasn't sure about trying it to begin with, but I'm glad I did. The drive-through was a little slow, and there were a fair few people waiting inside, but it's only just opened so I expect...

Not into fast chicken or ring donuts and wasn’t quite ready to decide on the mass of unfamiliar attachments. To be fair we’ve never previously encountered Tim Hortons or it’s format/mission. This building is a pleasant space on what May have previously been a Pizza...

This is for the Plymouth UK restaurant. Thought we would give this a go as new and lots of hype. Ordered the chicken burger tasted bland thought it may have been vegetarian. There was a hair in it but felt the staff would really not...