The Wright Jerk Centre in Brent

Absolutely worst experience in my entire delivery collection. I've waited more than a 45 minutes on Deliveroo. The staff said 10 minutes is ready time but they lied all the time, especially that girl working on till. I don't know who order and get food from this place. Again worst for all delivery collection 😡

I’m convinced some of the people complaining staff are rude were the ones being rude to staff in the first place. Especially judging by the wording in some people’s reviews, big up the staff if they gave these rude people a little pepper in return😂🌶️ Always happy with my food & find the staff very friendly too. Portion size is good for the price, everything fresh and tasty, and good availability of dishes even later into the afternoon. I think they manage their kitchen very well. I consider this a reliable place and my preferred choice for Caribbean food in NW London and I hope it stays around for a long long time. There’s a little bell at the till if all staff are busy in the kitchen, just ring it - don’t think they’re ignoring you.

I ordered curry goat with white rice it was fresh tasted okay I would say there was not enough curry in the seasoning of the meat, and could have done with more gravy. The patty was nice a bit burnt but overall okay. I would order from here again as the food was fresh.

The jerk here is so tasty. You can choose sweet ,spicy or extra hot - so it works for all palate’s. Love this with festival ! And not to mention the Mac and cheese - it’s heavenly The goat curry was okay - my favourite is the cheesy beef patty - the pastry is so delicious ! But don’t wait till the end of the day to order a patty as you may not get the one your after! I’ll be back to order again very soon

I usually order from here all the time but the last two orders have been terrible. Burnt sour tasting clearly off patty on my last order and now I am sick and ordered chicken soup - my chicken soup is missing they didn’t even bother calling to let me know or offer a replacement! This place is only going downhill I am so disappointed

Good food. Sometimes chicken is a bit on the burnt side, but it's better than being on the not cooked side I guess haha

These people don’t give a DAMN about the speed of their service.

Ordered oxtail meal with rice and peas but they gave me plain white rice. I also ordered cheese beef patty and it did not come with my order.

Food is okay but every time I come here they have run out of something. I would rather order delivery, just not going to bother coming back

Ordered two mutton soups large, received two large soups with two mutton bones in each!!! I want a refund!!

Good spot with good food. Worth a visit if you're in the area but not worth travelling a long way.

So I make an order I get charged and you don’t deliver my food. Now I got to wait 14 days before I get my money back. Let me tell you just eat. I will be saying just No in future 👎

Too salty, doesn't taste like jerk

Typical rude carribiean staff. Need to get some customer service skills. Jokers

Real tasty and fingers licking 😋

Me and my octogenarian parents waited 20 mins while they cooked the food fresh. Mum was happy with waiting for that reason ie knowing the food was cooked properly. They gave us 2 complementary bottles of drink. I didnt know till i got to my car. Mum and Dad love their food and expect to make this a regular thing.

these r good ppl certified best

ima tell ma girl i cooked this....works everytime 😉

Unfortunately my experience wasn't pleasant when it came to the food . My order was Jerk Chicken with rice and Peas , festival, plantain, mutton soup and red pea soup. Pros- The jerk chicken and rice was a decent size. The plantain portain was also a good size portion. Cons- The jerk Chicken had next to no flavour and the same with the rice . The soups was both water with no flavour with some carrots and potatoes no meat or red peas (soup should not be water ) Plantain had no colour and was under cooked I did not receive my festivals. I try to support my own but this particular carribean I cannot recommend. This was defo catered to a more Caucasian palate. Waste of £40 When I figure how to upload pictures of the food I will

Be careful if they are out of the item they will scam you out of money!!!! This shop lied to Uber eats and said that I called them to cancel my order when in fact I did not they was out of mutton soup so I substituted it for chicken soup guess they was out of that too but instead of doing what a normal decent person would do and cancel the order through the restaurant they decided to lie and pin it on me I would honestly love to see proof of me calling the restaurant to cancel … oh wait there isn’t any because I simply didn’t. SO I’VE BEEN CHARGED because apparently they were already preparing my NONEXISTENT ORDER. They have just lost a loyal customer

Always quality....best in north west

Ordered a loud of food went out and bought breads and all to go with the food told to come back in 15-20 min after I’ve already paid then told nothing was left when I came back,piss take!! Jokes,never got wings and plus last time I had shattered bone through out my food Avoid as I will never give any business here again!!!

Plantain is very young and tender - not ripened fully. Mac and cheese is literally cheesy pasta - not like back home at all. And most egregious - You forgot my coleslaw - I can't eat curry mutton without cole slaw! :-( Wasted money today.

Not clear that I was just buying a portion of meat under MAIN MEALS Then the curry goat you sent was STALE AS EVER..ON A SUNDAY..AN OUTRIGHT DISRESPECT NEVER AGAIN Then you don't even answer your phone.. Horrible

My mum really liked the food, many thanks.

Food taste was awful too oily and no flavour

Food is nice but always missing items from order. Very disappointed. Try to call and once you start to explain they hang up then don't answer the phone again. Very poor customer service!!!

Be prepared to wait, but the food is worth it

Nice staff but too long waiting time

Best caribbean shop hands down...in whole of west london eziiiio

Ordered on deliveroo two days ago. This is BY FAR the best quality Caribbean food I’ve ever had in London. The jerk chicken is prepared extremely fresh bbq style. Very very very impressed.

Paid £4.95 for a fruit punch to not even reicieve

Food was really nice! one of the best Caribbean shops to get fresh food!

Food Never arriived. I gave 4 stars for food because their food is generally good but Just-Eat's delivery is just non-existent affair right now

The food is good but you can’t send out orders with missing items and then hang up the phone when queried.This is what you do sell food take pride

Ordered and paid for coleslaw and was not sent in order or no replacements either…..!!!

terrible customer service i don’t recommend it

I usually love your food but I paid for chicken soup not peas soup my son does not like peas soup and chicken was pink

I've ordered from here many of occasions, however on this date the food didn't taste quite the same? I noticed on tracking the rider that he had been in and around Park Royal, making two stops,one on Abbey Road before getting to me. I did wonder how the food was still piping hot? Maybe he used another microwave at a different location to keep it so hot?! The container the food came in was burnt, some what. NOT blaming the restaurant, but the delivery.

Delivery man left my food by the side road he was not there when came out to get my food! I can not eat food left outside I’m not a fox that’s nasty and I want a refund! You keep hiring people that don’t care

The place was recommended to us by a friend. We went there and were told we had to wait 25 mins for our order if we ordered, we agreed and ordered 2 portions of jerk chicken. We went back within the allotted timeframe only to be told that she had one chicken left and we would need to wait 45 mins more for the next one. Strange when we had already ordered and paid for chicken that was already on the grill about 30 mins ago. So clearly they sold our food to other people. Customer service gets a zero from me, but the food was good! She did give us some freebies to try to compensate but what she did was unacceptable.

Muuuuaaaaaad! The Jerk chicken is mesmeric!

Fresh food Good taste. And a reasonable portion.

If I had a choice of rating this it would be a 0 , but google didn’t give me a choice to, so it’s a 1 star from me! This restaurant is really bad at executing the basic skill with human communication. Spoke to lady this afternoon over the phone to order lunch however I was abruptly spoken over by her telling to come collect with the 5minutes of ordering. I went to collect and I saw a drink in the fridge and asked her if I could have it meaning pay for it in the side, I was then told that it only comes with certain meals. I just gave her the money and walked out . Never in my life was I treated this bad. 0 star for this establishment!

Their food is amazing, but no customer service skills at all. I went there one evening and met an extremely angry man chef who was rude and seemed like he was on his period or going through the menopause. I ordered my food once he went to the kitchen I walked off without saying anything. I made him prepare the food for no reason. I Would rather spend money where I am valued as a customer.

Get orders wrong most of the time be careful when using uber.

These lot take the Mick how you sending me white rice instead of rice and peas I paid more money for rice and peas and you send me the cheaper option I then paid for Mac and cheese and you send me a portion of plantain absolute joke of a restaurant I can tell you from now you WILL NEVER GET ANOTHER PENNY OF MY MONEY if you don't have the food in stock just remove it from the order DO NOT ROB PEOPLES MONEY GARBAGE SHOP

Driver did two deliveries I saw on the map then comes to me last and food is cold. Absolutely not acceptable. Driver states just eat gave him two orders!!! Why use just eat if you have to wait over and hour for your food!

I was pleased at the food we got and the time, which is why I know I will be ordering again with them soon.

Best caribbean fooď shop in Manchester

Cool Runnings charged £4.95 for Mac Cheese BUT DID NOT PUT IT IN THE BAG. I WANT A REFUND FROM JUST EAT..

Food arrived cold and 2 hours after I placed the order

Bad service always forget something

Did not receive my steam vegetables

As always with Cool Runnings, the food was wonderful and tasted delicious. The only issue I have, is with the mixed meat wrap, I thought the pineapple was going to be separate from the wrap but that's me making an issue out of nothing, as this food wrap still tasted nice. My only beef is with the so-called discount I have, worth more than £19. I've yet to have this placed on any food I've ordered since, from Cool Runnings.

I made an order of oxtail with rice and peas alongside brow stew chicken and Jerk chicken. I had some and left some over so I could eat it in the morning to my suprise the rice and peas was spoilt. I could tell the rice and peas did not cook on the same day I ordered it. The meat was nice.

I did not received 2x patties= £5.50 please refund asap. Also time of delivery kept changing!

Really needs modernising. The food was good! Slightly pricey as no drink was included.

Absolutely delicious food, generous portions, they always keep you informed if something you order is out of stock and ask if you want something else. Very polite and they didn't have my fried fish so gave me alternative as well as some extras. Thanks so much to the team and they are my local go to for carribean food and I definately recommend to anyone to try them you won't be disappointed.

Not so good red peas soup, worst red peas soup, does not resemble red peas soup, watery, taste bad, full of carrots, one tiny piece of potatoe, full of carrots, awful Not nice.

The food is lovely and reasonably priced. Customer service is on point big up the the young ladies at the front of house you are greatly appreciated and the chefs to I enjoy my food every time without fail so thankyou all :) ⭐️⭐️⭐️⭐️⭐️

.I have nothing but praise for Cool Runnings food/restaurant. My family and I have always been happy with the food from this organisation. My only gripe, is to say offer some cheesecake desserts, hopefully chocolate ones!

Came here to this take away on the way home for an event. Restaurant staff were lovely and very helpful in pointing out popular dishes. We came near closing so most things were sold out but we were able to order quite a selection. We had the large jerk chicken with rice and beans, the ox tail with rice and beans, Festival (sweet donut like fried bread), coleslaw, Mac and cheese, fried chicken with mild sauce (other options include bbq, moderate spicy). The smokiness of the jerk chicken was so delicious. Oxtail was fall off the bone. We also tried the pineapple punch which tasted like pins colada and the Guinness punch (acquired taste). Overall even the customers were so friendly and just made the atmosphere fitting for authentic Caribbean cuisine.

Quality meals, excellent service and generous portions. Highly recommend them

Excellent food, clean restaurant and lovely friendly staff….wish I could rate them more than just 5 stars 🌟

Thank you for being so helpful when I clicked on collet the young lady I spoke to was so helpful and food was tasty as always

I have full praise for Cool Runnings. If I could, I would be getting food from them every day.

I'm so glad to say we all really liked the food from Cool Runnings. The food and desserts were nice to eat. The Levi Roots drinks were wonderful. Many thanks.

I didn’t receive items and when I made a complaint you said u won’t refund the items that were missing

The chicken was pink! So dangerous as I am PREGNANT! Everything else soggy! Do better next time !

Took ages but was worth the wait

I normally enjoy my food from here, but this time around I am not sure what happened. The chicken soup flavours was great, but might as well call it vegetable soup as there was more bone than chicken. The portion of plantain was not cooked/fried properly was very yellow dripping in oil & my brown stew chicken meal was drenched in sauce with boney chicken. Was There a change in the kitchen? I don’t know, but something was off & I was very disappointed especially when hungry.

Missed an item in my order. not good

Could be more welcoming. Food a little pricy too

I ordered rice and peas but I was given white rice.

Food was ok but the chicken wings were burnt.

The jerk chicken was almost raw and soggy The wait time to actually get my order was way too long I won’t be back

After reading the reviews I was very sceptic 🤨 about trying there food 🥘 and if I’m honest cos I’m serious about my food especially caribbean food and I will tell you the customer service was amazing and the lady that worked today 23/07/23 you was polite and courteous even when I changed my order she even told me how long will be cos they had to cook the plantains which wasn’t the problem as I hate cooked plantain’s from 10am in the morning 🙄the food taste nice and well cooked the oxtail was tender till the bones can even chew 😊not gonna lie ain’t had that from a Jamaican restaurant in years only thing them need is stools for the restaurant for one or 2 people could sit and eat. Other than that great food and great service.

It took an hour and a half to arrive and when it did, half of my order was missing. When I called the restaurant they claimed someone had called me but they didn’t. The meat is poor quality and the portions are small! It was a total waste of money

Love kadisha❤️❤️❤️ pleasant always smiling her attitude makes you want to indulge in the good soul food and other dishes served at this restaurant all staff are welcoming 💫💫💫❤️❤️❤️

And he brought the wrong order and gave me someone else’s order

Great food so tasty will always order from here

Used to go here years ago and it wasn't perfect but I was never put off from returning. Having not used them for a quute soke time I recently returned several times in the spate of a month and I am not a meat eater so I cannot comment on the jerk or most of what is served here. However the service needs work especially via phone; my word it is poor. "The line is not working properly so I cannot hear you, you have to come in and make your order", this after confirming that they have what I want on the very same line, in the very same conversation. This is what happens every time. I feel it is their default response to telephone orders for collection, and irrsepective of whatever they are trying to mitigate against, it is poor!! Inside the shop itself, the service is a level better but there is work to be done here too. I want to support Black businesses but dare I say, do not take your customer base for granted. Personally, the best thing about here is the music.

I said no vegetables but was given vegetables

The food tastes good and I usually have a good experience, but… I Ordered a Large Oxtail (Cost me £13) and in return I got a container of rice and steamed veg… and a tiny portion of oxtail. Disgraceful.

So good really enjoyed it. Would definetly Order again

One of the staff is lovely but rest quite rude. After running a Caribbean restaurant for a few years I must say this is extremely disappointing second time ordering curry mutton. Second time dry as a leather boot. Serving it with rice is pointless as it's all dry no sauce at all

I wasn’t given the correct order I ordered 2x festival but was only given 1 portion

Worst establishments I have ever tried to order from, lady who picks up the phone was the worst person I’ve ever spoken too. Do not go through the stress of ordering from here. I cant even taste the food because she didn’t want to place the order and then proceeds to block my phone number.

Plantin over cooked in oil. Used to be good. Food over all I was disappointed. I’ve order this meal many times and it taste really good but today was horrible wasted my money. I used off cooked

I asked for no vegetables and they put vegetables

Wonderful food, good portions. Authentic.

Didn't receive my order called them up nothing was done about it

Yum, yum & yum. My family & I were happy with our order. Good size & options. One item was not available, they tried to call to say so & provide an alternative, that’s how it should be. Will be ordering from here again. Thank you!

Love the lamb! Not so much the plain rice 🍚, too soft, Mac & Cheese, plantain, coleslaw fresh and delicious. Overall, nice meal 🥘.

I was missing my Mac n cheese. I just wish some of this restaurant start pay more attention to the food their packing

This wasn't good at all. The plantain was undercooked, the chicken was all bones, they filled up the box with cabbage which I hate and didn't order. The brown stew was not nice at all it was thick and goopy. The festivals were not good either.. spent £50 on food just to basically throw it all in the bin. Absolutely terrible

Terrible service very rude, dirty, food tasted stale and the chips tasted like fish, because they were fried in dirty oil.

Waited 25mins for 2 jerk wraps and chips, everyone else who was served after me came and left, Chips taste like fish so you can tell the oil is dirty/mixed Terrible wouldn’t go again

5 🌟🌟🌟🌟🌟 defo!!!! 👍💯 Best fried fish and jerk chicken in the area. Lovely friendly people serving. Beautiful😍💓!!!!!