The Waterfront Inn - JD Wetherspoon in Dudley

As always the customer service is second to none. The food was served in a timely manner. The staff were friendly and engaging. A first rate selection of wine, beer, lager, cider, soft drinks and hot drinks. This is a relatively small Wetherspoon. It it well presented, clean and tidy. The toilets are clean. There is also an outdoor seating area. This Wetherspoon is well worth a visit when visiting the Black Country for a bite to eat and a drink at a very reasonable price.

Really great service whenever we come in. Staff always polite and hard working.

Went in today, 24/09 amazing service from Gemma and Bea! 5/5

Nice small freindly spoons..zero crazies in here 😍. Staff are lovely.

When we eventually found this pub, we enjoyed well cooked and served meals and drinks. Pub very busy with lunchtime drinkers. Staff were excellent and so hard working.

This place is not what it used to be, staff is really rude and careless. No customer service what so ever. No longer coming here.

The staff let this place down. If the manager was around more maybe he could change this.

Nice place to eat. Can get very busy but never wait long for food.

Nice location to enjoy food and drink.

Good food, lovely friendly and welcoming staff. There was a table of people there who were a bit loud and sweary though, which was a bit off putting.

Zoe and Rhiannon were incredible , they put up with the upmost and I appreciate it ! Super quick service and incredibly polite !! Deffo will be back when they’re on shift !!!!

Good food and real ales, always kept well. Lovely position by canal.

Good pub/restaurant for the people who want food and drink for a reasonable price

Weatherspoons is great for coffees as the drinks are refillable, what more does one need when chatting with friends!

I have been coming here for a number of years, ive got good relationships with a few of the staff as well as the manager but today was unbelievable. 27 degrees outside, i order a pint and asked for a glass to be placed in the fridge/freezer for my next drink as we all know in 27 degrees drinks dont stay cold for long. The person serving me said yes and even asked… a San Miguel glass to which i replied yes thank you. Come to order my 2nd pint the person serving, after I've said a staff member has put a glass in the fridge for me she replied they haven't so i politely said okay dont worry about pouring it as i wasn't interested in a pint which would go warm in 2 minutes. Got me a pint from a competitor who had a nice cold glass from the fridge on this hot day and went to sit with my friends at Wetherspoons where we were originally. Got asked to moved i politely ignored as i didn't want a confrontation about a simple ask. After which i politely told the staff i would have a word with the manager as this did not seem like good customer service nor did i feel cater for bearing in mind i asked for a really simple thing to be done. The staff then began to be really rude and show alot of anger and even said i dont care about your cold glass why do you even need it cold. The staff also began to say she didnt say yes to putting a glass in the fridge to which i pretty much walked out as i could see a endless spiral of arguments happening. Honestly im really disappointed mainly in how i was treated if i was told we cannot put a glass in the fridge in the first place i would have been able to choose my next move but that was not the case i was told it was okay and then treated like trash after wards bearing in mind i’m a loyal customer. When paying a premium price for a lager i would have though such a simple ask wouldnt have been a problem as anywhere else i go it isnt. The rudeness from the staff as well as trying to say i was being abusive towards them when i asked the one staff to remain calm during our conversation as she was getting quiet angry and abusive towards me while i was getting my point across is unbelievable as this place was a comfort spot. I hope this issue can be resolved by the management and proper training for the staff can be implemented.

Friendly but too many tables inside..great views thiugh

Great place, lovely setting by the canal. Nice staff, fast service. Good atmosphere

For a cheap quickie after shopping/work etc Fine. Too much traffic on the car park between you and the canal to be “waterside” so “Waterfront” is 💯% apt 👍

1st time at the waterfront, food was great value and with a free drink. Atmosphere was...... Weatherspoons as standard. Great friendly staff.

Very busy pub with quick friendly service and great prices. By using the app all food and drink is ordered and bought to the table which is really convenient.

Just stopped for a couple of drinks. Staff wonderful. Lovely little spot by the River . Prices amazing xx

Meh. Not the best not the worst. Waterfront not what it used to be

Not great, clearly short staffed. Wine served in a half pint glass. Tables not cleared.

Bar was covered with drink and as I walked in sleeve and keys got wet as we placed our orders. Asked the bartender young girl for napkins who ignored me and was more bothered about pouring the drink in. Quite rude. By the time she'd done the drink I used tissues out of my bag. Pub tables grubby and not clean.

Lovely food and excellent staff

A standard Witherspoon's. Very busy. Service good, food quality about right for the price paid. Drinks good. With the number of people there, the noise level was quite high.

Scott (The tall & handsome one ) his words 😂was a fantastic server 👍 Made us feel so welcome ...cracking banter absolutely great...A delight 👍

Lovely chilled evening. Nice food good price nice service and a calm atmosphere. Would recommend and go again.

Lovely clean pub , staff friendly, only had drinks there no food but lots of people eating and food did look lovely 😀

Great place, I travelled back to this place in May, went on a Friday night very busy 👍

Just a normal everyday spoons. Foods okay good selection of beers 🍻. Nice in the summer for a drink by the canal

Popped in for a quick bite before shopping. The pizza was very disappointing...no rocket and barely cooked.....how can you go wrong with a pizza ???

Have only started coming here in the last 12 months, I don’t come here very often but never had any issues. I only ever come here very late at night, but it’s always tidy and the floor staff are always zooming around busy, the ones behind the bar are super welcoming and very efficient (ones that stand out are the alt bloke with the fringe and the younger lady with long dyed red/burgundy hair) Never eaten here due to the time I visit but experiences have been great. Door staff are hot on ID so carry it with you, I’ve been asked once before and I’m old as the hills 🤣 just their way of complying though so just carry your ID and you won’t have an issue.

Had a couple of drinks outside. Looks like there used to be heaters but none now. Other customers friendly, but not in your face. Staff friendly too. Can't beat Spoons prices for drinks. The following morning had a full English. It was fine... In fact faultless for the price paid. However, no brown sauce and the pub was very stuffy.

We didn't stop for food as it was a bit cramped, not the sitting out side weather the staff were not too acomadating either , I wish that if you don't aim to please or it's just a job ,then don't work in a pub or shop , I've worked with the public most of my working life so , I get why staff can be abit off but we are not all the same .

Very popular with the locals loverly location

Never had food .just a morning coffee nice surroundings and pleasant staff.

Much tinier than the usual wetherspoons. Barman both capable and charming who took my order very efficiently. Comfortable outdoor seating and food was just what we expect. Service was outstanding. The rest was very good.

Nice pub on the Waterfront. Can be rowdy on an evening but nice for a quiet drink at lunchtime.

DRUG TAKING HERE.... Food is ok, nice location good beer. However the clientele is somewhat to be desired blatant drug use was observed two nights running.

Some of the food is over twice the price of other wetherspoons in the area for no discernable reason, it tastes the same as other wetherspoons.

A busy and lively Wetherspoons, offering all the usual drinks and meals you'd expect from this chain pub. There is limited parking available very close by, some charged, or plenty of free parking just a couple of minutes walk away. A great location, next to the canal basin with a large outdoor seating area making it an ideal place to enjoy a pint during warmer weather. Inside is an open plan layout, with a few cosy booths along the wall opposite the bar. Food and drink was ordered on the app and arrived at the table promptly and with a friendly smile from the staff.

Really impressed with free parking right outside the pub. We went on the Friday lunchtime of half- term and it wasn't too busy. Friendly and efficient service. The food arrived quickly, tasted good and was great value for money. Toilets were well-stocked, clean and on the ground level (which makes a change!!). The pub is a short walk from the lovely Delph Locks. Strongly recommend the pub (& the locks walk)

It was busy but service was great. Drinks were brought over quickly even though it was busy. Atmosphere was good

Quick bite to eat while on my break. Used the app table service. The service was quick. Had no problems. Quick bite to eat after school on a Friday and the sun was shining. Ordered on the app service was quick and everything came to order apart from one item which was changed straight away.

Popped in to meet work mates on a saturday afternoon, the atmosphere was good, it was fairly busy in there, there was 6 of us and we had no problem sitting together and getting drinks

Always busy. Nice location. Wouldn't want to spend more than an hour in there. Feels very dated inside.

Very present and safe atmosphere. I love a very english deco without football matches televised on any screens. Food is fresh and tasty. Entire establishment was very clean and plesent

Good choice of vegan and veggie breakfast. Very accommodating to our picky 2 year old and generally very friendly. Would go again.

Above average food and service for a wetherspoons

The restuarant had a limited menu so I only had a sandwich, wrong day we went to eat.

Super sound great service and nice tidy venue couldn't ask for moreg

Mooring over Christmas so far love it

Excellent food, all home made. And excellent service. 👌

Cheap and cheerful place. Good service.

Breakfast with sister in law and her husband. Full English good value and tasty. Endless coffee refill. Service was excellent.

Nestled along the waterfront, this Wetherspoon's pub offers a unique charm and inviting atmosphere. The picturesque view complements the laid-back ambiance, creating a perfect spot to unwind. The pub's cleanliness was commendable, and the combination of waterfront vibes and friendly staff enhanced the overall experience. Whether enjoying a drink or savoring pub classics, it's a recommended choice for those seeking a relaxed setting with a scenic backdrop.

App wouldn't work properly. Not kept tidy.

Very busy and friendly place with services for tea, coffee, or food. But you have to order at the bar. Tea and coffee you can do it yourself. The toilets are very well equipped with a good design and clean and no smell of urine. There's also plenty of places to sit and if they weather looks good outside too,that's another good place also too sit and drink your coffee, tea or eat your meal and chat with friends. I think there's also a large TV on the wall for your self to view if you have come for a game not sure. Overall a nice place to go to on a quiet Sunday or during the week, but Sunday is the quietest of the days to go.

Completed a mystery shopping assignment here and the food was very disappointing. Poor quality ingredients, luke warm food that took little and no prep as it was delivered to table in 4 minutes. Poor portions too. Would not recommend this location and they need to consider more frequent mystery shopping visits.

Typical wetherspoons nearly OK food decent prices for drink

As spoons go, this is a nice one , in a nice setting.

Took thatchers gold out .that's another wetherspoons I won't be going to anymore 😪

Ok not the best of weatherspoons but ok feels a bit crowded trying to fit to many tables in the space

Drunk guy being sick on the floor, staff ignored and failed to clean it up. This happened at 6 pm on a Sunday evening. It is not recommended at all, especially if you have kids.

Food was ordered and served in less than 10 minutes. Everyone enjoyed their food but a couple of burnt pieces but for those prices defo cant complain. Thank you, we'll be back again 👍

Waterside views, otherwise exactly what you would expect from a chain pub.

Local Spoons , beautiful on a hot summers day next to the canal. Great Staff

Popped in for coffee we sat outside nice view over the canal plenty seating clean toilets friendly staff only two pound fifty for two coffees then free refills all day a bargain going back soon

Went for breakfast. Fast service and nice food compared to other spoons'

Went out for drinks, just standard spoons with a good view. It was lively.

I particularly liked the friendliness and enthusiasm of the staff.Service was quick - they went out of their way to ensure we enjoyed our evening. The manager in particular ensured our group was looked after very well.

Friendly staff and excellent food for the price.

I travel a lot and always use Witherspoon's where I can. Always good value thanks

As always, a great place for lunch. Love the chicken wraps! Had halloumi fries too. Food arrived 10 mins after ordering. Food always tastes good and the staff are always friendly. One of my favourite wetherspoons.

Lovely atmosphere! You can find many tasty beverages and foods here

Decent enough spoons, apart from the customer service, which was dire, worst Ive had in any Wetherspoons Ive visited. Staff are just unhelpful and plain rude. I had 2 issues the same day, and suffice it to say I'll never set foot in this particular establishment again.

Visited on a busy Saturday morning for breakfast before hitting the shops. Staff friendly and kept the place clean and tidy.

After a Morning walking around the shops,called in for a pint,Well looked after pub & very good prices.

Lovely friendly place. Very friendly and welcoming. Staff were friendly and welcoming. Food was good with a good choice of beers. Situated in a nice place 👍🍻

Cheap and Cheerful, and a pleasant outlook.

Sorry I like JDW but this is the worst😞 sat outside with my and the dog to be told dogs not allowed. Had to take dog back to the boat and came back to my wife wanted to take our business elsewhere but wife said not bother by the end she regretted that. So sat out side we had to endure a table of 10+ very young people at least half under age,get very loud the more they drunk and yes I knows it's a pub. Smoking vans and several that smoking what I can only describe as Jamacan woodbine (actually don't find the smell offensive wrong I know😱) the food was OK Manger apologised said it was company policy been that fir couple of years, strange I said as last weekend we were sat outside JDW in King's Norton with our dog eating no problem he quickly left. I know it was a poor experience for us and the first at a JDW we have been to many over the years usually the first we look for in what ever town or city we visit because like every one else we like cheap bear and decent food but overall Merry Hill has let the company down won't go there again but will still look out for JDW when out and about haven't lost the faith😎

Fast service, good price but below average quality and quantity. Not a very nice atmosphere in here.

After a nice start to the evening, it rapidly went down hill. After taking payment for an order, the manager Alan then said that he was not going to be serving the drinks but would not refund at the till even though he is allowed to. When i then asked for his name and if his store had a reference number that could be used in an official complaint he refused to tell me and instead said i should "read the till". He then berated me and my group and harassed us while swearing and was not able to keep any measure of composure to himself as he decided to kick us out for me asking him for his name. As i was getting ready to leave he then got into my face and would not step back when i politely asked him to get out my face. This was not only alarming to myself but also could have caused all manner of issues for any families around as it was not yet even 9 o'clock and there was therefore still children around while he spewed his foul language. There was an unholy lack of any self discipline or composure to manager Alan making me wonder how he could even get the job in the first place. This experience did not even deserve a 1 star and i am dumbfounded as to how an employee such as manager Alan is able to represent Wetherspoons which until now i found to be an outstanding place to go.

Best spoons in area, with views of canal 🤟

Just a typical Wetherspoon. Nothing special.

We met friends there on a Saturday afternoon / evening. Crowded but still managed to get a table.

Food OK. Service decent. I went early so It's the standard dole dosser and pensioner in there.

Love it had a fabulous evening❤

Everything was great but for the breakfast we had full english breakfast but it felt cold

Great prices!! Seating area outside overlooking canal. Good food 😋 👌

Bog standard breakfast, nice and tasty but quite cold and had to ask for my sausages, which were missing. Cheap amd cheerful, you know what to expect.

I am currently on crutches due to a serious injury. As a result I can’t walk without crutches or use the bathroom without assistance. Tonight, my partner approached a barman to obtain the key to the disabled toilet, to which, without eye contact or a word spoken example; “Absolutely, I will get the key for you, I will be with you in just a moment.” Simply held his finger up 3 times and shook his head to my partner. (I have redacted his name, but have mentioned it in a official complaint to Wetherspoons) He eventually got the key from another member of staff. I did not see or hear this initial exchange as my walking speed is quite slow. However, my partner told me about it while helping me in the bathroom. While handing the key back I mentioned to Callum about the exchange he had with my partner previously, genuinely expecting a “I’m so sorry, I was busy/distracted etc” but instead he was immediately extremely rude, aggressive and defensive. Even going as far as saying “boo hoo” as I limped past the bar to make my way back outside. I replied with “you’re so rude!”. His reply “whatever” (original) By this stage, my partner was obviously, and justifiably aggravated. I asked another member of staff to speak to the manager, who was lovely and apologised. But on reflection, I am incredibly upset by what happened tonight. I haven’t been out in weeks since my injury. I was anxious about going out anyway, and this happening is heartbreaking To have someone who works in customer service (or anyone for that matter- but when your job is dealing with people, it’s becomes more obscene) say “boohoo” to me, was abhorrent. I have worked in customer service, several years in hospitality, bar, wait staff, hotels. And I have never and would never speak to anyone the way I was spoken to tonight! Myself, my partner, our friends, families, frequent this pub all the time. And i never thought I would say I will never go there again. Now I will. I won’t return to this pub.

Much like any other spoons, staff were pleasant and efficient. I HATE HATE HATE that they have the calories on the menu.....HATE IT !!!!

Quite loud but still a good night out. The gentleman with the long beard was very understanding of our moving if tables and was a joy to chat to about football

The pint Sambrooks pumphouse weak and taste meaty. Not nice. Not a reflection of wetherspoons.

Good breakfasts and served quickly. Went for lunch on Sunday, very quick service. 14/5.

Left after half an hour felt dirty and staff not the best

Popped in for breakfast this morning with my son. The manager (James I think his name was) saw me struggling and brought over a high chair. The food came quickly and was good. Nobody minded my son babbling away. A welcoming family environment.

Lovely location. Great prices and food reasonable.