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1.0

Based on 1 opinions finded in 1 websites

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Nº 1070 in 1129 in Fife

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OpinionsNoteTripAdvisor11.0

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Treated me and my hubby to champagne afternoon tea at Fernie Castle today and was shocked at what they were passing off as afternoon tea. We normally enjoy this experience and were both looking forward to home made scones jam cakes and sandwiches. Unfortunately when we arrived there were 3 other couples who had made the same mistake as us just by being there. The cake stand arrived with 3 tiers of very very ordinary food.Finger sandwiches were white bread with egg,cheap ham with jelly in middle,bright orange cheddar and tomato. Next tier was stodgy scones with synthetic cream,mini jars of jam but the top tier was the most laughable it looked like they had shopped at a really cheap bakers for those so called cakes. There was absolutely no customer service no choice of teas,coffees etc; just really poor quality food. I cannot believe that they would have the audacity to normally charge £78.00 for the experience (I paid £34.00 and felt like asking for a refund.I would imagine when an owner advertises through a voucher scheme they are attempting to encourage repeat custom and would be serving quality items to ensure this sadly this was not the case at Fernie so many corners were cut plus the decor inside was more Delboy Trotter and Nelson Mandela Towers than Fawlty it was awful everything was fake down to the wallpaper in the fake baronial ballroom. Sorry the Moet was real so I have awarded the solitary star. All these things are fixable but I don't think I have ever felt so uncomfortable anywhere and couldn't wait to leave no other couples hung about either which speaks volumes.We both agreed it was the worst experience we had had with Itison and would definitely never be back.

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HGCDG . 2013-07-21

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