The Soho Grill in City of London, Westminster

A lot of hard surfaces, which makes it rather noisy. The toilets are horrendous McDonald's old sinks and childrens toilets. No grab rails or disabled equipment. The wine is delivered by tesco, and what they charge for a class, you could get a bottle and have change. Soft drinks just don't bother. The female manager really needs to be sent on a customer service course. The rudeness was uncalled for. Will not be booking a table again. The rest of the staff were very nice, they work hard. Nothing is too much trouble.

Tra una scarpinata e l'altra sotto la pioggia londinese, ecco un angolino delizioso dove bersi una tazza di buon earl grey e una (enorme) fetta di dolce o un brownie bollente! Ottima anche la english breakfast...cordiali, ottimo rapporto qualità prezzo, ambiente informale, accorgliente e personale gentilissimo! Vi raccomando i dolci!!!! In 5 giorni a Londra è stata una tappa fissa in tutti e tre i locali che ci sono in giro per Londra...

Quando sono in Italia sogno questa pizza, tra le più buone mai assaggiate. E’ sottile, croccante, ben condita. Suggerisco di provare il formato grande e i gusti salame-parmigiano-rucola e agnello.

Bad food, terrible service We were looking with my friends a place to eat, but as it was a boxing day 26th of December, everything was packed in Central so we didn't had any other choice rather than eating there, as we were in a rushed. The items on the menu were very overpriced. I choose the pizza margarita that costs £15 and when I said to the waiter that I would like extra mushrooms, he said that they can't do that and that I need to order the fungi pizza that costs £19 , that was exactly the same as margarita just with extra mushrooms that they charged £4 more. He wasn't polite at all with us. We ordered a coke, and when I asked tap water, he said in a very rude way that they don't do it, so he forced us to order still water that they charged £5. We all felt discriminated by the way he was talking to us. The pizza wasn't fresh at all, tasted like frozen one. My friends had pasta fettuccine that had literally only 2 pieces of chicken and chicken breast served with frozen fast food potatoes that cost more than £20 each dish. We were sitting outside, and my friend asked for an ashtray, and the waiter ignored him, making a very bad face reaction. Before we asked for the bill, I kindly said to the waiter to remove the service charge as the experience wasn't as we were expecting. Then he said that it's obligatory and not optional and he couldn't remove it. He was literally shouting in front of the customers, and apparently, he was the manager there. Seems he has no experience in hospitality and customer service. We have been forced to pay 25% of Service Charge when the average in the UK is 10-12.5% !!!! The bill was £102 for a small frozen pizza, overcooked pasta with 2 small cubes of chicken, and a small chicken breast. I don't recommend this place. Food is terrible and the staff seems like they hate what they are doing.

Hi I ordered 2 thin crust pizzas. The base was like cardboard. Without a doubt the worse pizza base I have ever tasted - would have been better using a supermarket own base. They also mixed up the sauce bases on the pizza - pepperoni with BBQ sauce and Ranch BBQ with tomato sauce. Phoned the store - we are too busy to sort this out - try emailing head office (random email address given which didn't work) and ask for a refund. Just based on the quality of the pizza give this store a miss - so wish I had read the other reviews on line before ordering - I now understand why this store has received so many 1;s