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4.4

Based on 1.912 opinions finded in 1 websites

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Nº 206 in 434 in Allerdale

Score
OpinionsNoteGoogle1.9124.4

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Check before booking here, priority is business over service. My father who is very old made a booking by mistake, we immediately contacted The Royal Oak but were told advanced bookings are non-refundable regardless of the circumstances. We were looking to book once our plans were more firm but will not be booking here due to the poor service and lack of understanding.

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Firoz Rana . 2024-08-06

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Just had the most amazing steak. Asked for medium rare. It came perfect. Well done chef. I am staying here and have done many times. I cannot fault this place. Lovey staff and they all work so hard. Well done everyone..

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Stuart Beesley . 2024-08-03

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Went for a bit to eat whilst stopping in Keswick. Food was a pit pricey but delicious and filling, combined with the great atmosphere it was well worth the visit. As well as this, it has an interesting history with some notable visitors, and in the restaurant, they definitely maintain the romantic lake district atmosphere

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Michael Alsop . 2024-08-01

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Centrally located, we booked two rooms - one big and one small. The big room was quite spacious. There aren’t any cupboards or a safe in the room. The breakfast options were great, the staff was very friendly and helpful.

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Rakesh P . 2024-07-30

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The hotel has changed since our last stay.

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jodie weston . 2024-07-19

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Whilst staying in Keswick The Royal Oak was recommended by several as a dog friendly and beautiful food setting and it did not disappoint at all. The staff were very welcoming, the pub itself was comfortable with a great atmosphere and the food was A+. Our furry friend very much enjoyed his chicken dinner and we enjoyed our meals so much that we broke tradition and had dessert and then went into a food coma! We will certainly return at some point. Thank you all 🥰

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Paula Willams-Hall . 2024-07-19

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3rd stay this year and we love it

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ryan reynolds . 2024-07-17

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Excellent service and food, very large portions

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Mark M . 2024-07-17

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Superb food and nice ales 🍺 in a central location

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Burbman . 2024-07-15

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Best steak I've had since I butchered my own beef

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John Pennington . 2024-05-09

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Amazing staff, brilliant food. But awful manager towards the staff. So I stayed here on the 27th of March for 4 nights. I cannot speak more highly of one of the staff members there one in-particular called ‘Maria’ she was unbelievable. Every morning couldn’t be more accomodating, so warming, friendly and welcoming. She is beyond a hard worker. She would accomodate us above and beyond for breakfast, and anything else. I seen her cleaning the rooms also during the day. Honestly by far one of the most genuine, honest, and hard working women I have witnessed she made our stay!!! Thank you so much Maria, you are incredible 😄 one of the managers (or assistant managers) his name is Thomas he is brilliant too! He was very welcoming, super friendly and very accomodating also. The food was brilliant and so was the staff, apart from my last day to which I was checking out and i witnessed and heard a manager/assistant manager (not Thomas) shouting at Maria in the front bar. To which the front door to the hotel was closed. The way he spoke to her was disgusting. I never believe in leaving a negative review, but this was beyond disgraceful the way he spoke to Maria. He was claiming that ‘this is a billion pound business and that she isn’t taking it serious, and it isn’t a small restaurant ran like in her home town’ the comments went on. I was beyond shocked and mortified to know that a ‘manager’ believes it is acceptable to talk to a member of staff this way. Let alone a member of staff, who we genuinely couldn’t fault and was by far one of the most talented staff members in the Royal Oak. This happened on the last day of my trip, minus that the location was brilliant, food brilliant, and staff incredible Maria and Thomas especially! But this really put a damper on my trip whilst checking out, to know that staff members who went above and beyond are under appreciated.

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Kayleigh Williams . 2024-05-08

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Food was okay but pasta was bland and could’ve had more pesto and the pasta tasted overcooked and not salted. No offer of cheese or Parmesan. Service was poor. Ordered nibble, starters and mains but was all brought to the table at the same time so by the time we got to the mains they were cold and was going to order a bottle of wine but wasn’t much point as didn’t want to pay more when the service was such low quality. No one checked back on us how the meals were. We were done for ages before anyone cleared our plates and by that time we just wanted to leave and no longer wanted to have desert. No one can e to take payment and had to take the bill to the bar. Very disappointing overall

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Jordan Woods . 2024-05-04

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perfect stay awesome breakfast and staff again 4th stay this year :)

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martin jones . 2024-05-04

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Fabulous breakfast but would prefer servers didn't feed or pat dogs then serve breakfast .. shame there's not a no dogs area . Rooms OK pillows lumpy

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julie bennett . 2024-04-05

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Upmarket pub food is a bit expensive but good quality Great range of ales at bar

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David Hillier . 2024-04-05

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Excellent Sunday dinner. Staff were very attentive. Good selection of draught beers. Doggy dinners are available, too.

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Lewis Mc . 2024-04-02

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best place we have stayed in keswick

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Sean murphy . 2024-03-21

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fantastic property with fantastic staff.

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sue andrews . 2024-03-21

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Staff are extremely helpful, the breakfast was great.

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Nigel . 2024-03-19

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We had our late lunch here for the second time. Food was good, the staff is always friendly and the atmosphere is very welcoming. I reccomend to everyone who likes to have nourishing food after a great walk in the city and also who likes to have it at a cozy place.

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L. Andrea . 2024-03-18

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I am afraid we both had a bad food experience tonight in the restaurant. My wife was nearly sick when we got back home after eating her Caesar salad. My classic burger was not pure beef but like from a supermarket packet of lowish quality. Poor food standards experience but the service was very good. PS. Thanks for your reply below but the burger tasted very processed, however it was 'prepared' in the restaurant kitchen. The quality content of the beef could have been better.

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Christopher Dent . 2024-03-18

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We went for a dinner with my partner the Staff are extremely friendly and perfect service we experienced. The food was very tasty and big portions. Big thank you specially for the waitresses Bettina and Vanda☺️☺️

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Lukács László . 2024-03-18

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Nice food had the Sunday lunch the half chicken dish I had was really good and great seasonings the only fault which a lot of venues are guilty of at the moment is cold plates making the food cooler and less enjoyable

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G Bilbo1 . 2024-03-17

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Friendly helpful welcoming staff. High quality room, Great breakfast.

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Michael Wilson . 2024-03-17

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It was 15:00 and we just wanted a pint. Was greeted by a rude attendant who seemed annoyed about having to work that day. Wasn’t impressed. We were the only ones in there and were told we had to sit on stools by the bar. Wouldn’t return

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Seth Fiermonti . 2024-03-13

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Wonderful Sunday lunch and the perfect end to my future daughter in laws hen weekend.

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Helen Elliott . 2024-03-10

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The food we had there was amazing with a great choice to choose from and really good service

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Pete Kaye . 2024-03-10

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We had a drink & some food.very good.

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Kirsteen H. McCulloch . 2024-03-09

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We had dinner at the Royal Oak and definitely weren't disappointed. The beef cheeks was absolutely excellent, the chicken dish good too. Great service too, nothing was too much trouble. Very dog friendly. We'll definitely be back x

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Tuesday Girl . 2024-03-08

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We stayed overnight, our room was very good. Very friendly & very helpful staff. A great location on the main square in Keswick, about 6/7 minutes walk to Derwentwater. Very busy. Good evening menu choices & good value. Lovely breakfast. Convenient (paid) overnight parking 3/4 minutes walk away.

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Rob Firth . 2024-03-07

MORE AT Google

Dropped in for lunch after a walk. Nice chicken burger. Good beer.

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Fred Chapman . 2024-03-03

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Been dozens of times to Keswick. Amazes me the prices charged. Hopefully this will bite them hard because for a 3 day trip it would be cheaper going abroad than the cost of staying in Keswick for 3 days.

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Tom Clarke . 2024-02-29

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Friendly staff and very delicious food.

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Norbert Kiss . 2024-02-29

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Very delicious food and friendly staff.

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Réka Váradi . 2024-02-29

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Been in with family, amazing atmosphere with great staff and lovely food. Service with a smile can not fault it...

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Karoly Kovacs . 2024-02-29

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My fiancé and I love to go to the Royal Oak. The service is brilliant and the food is always nice and fresh. Well done to the team, we will definitely be back soon.

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Erika Duduj . 2024-02-26

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We visit the Royal Oak regularly for food and drink. The service is always of a high standard and the food is delicious.

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Mark C . 2024-02-26

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Royal Oak Hotel staff are outstanding 👌 we were made very welcome with our 10mth old puppy 🐶 Bramble who was given a doggy 🐕 welcome pack on arrival. The bar and food service was brilliant and the food was excellent and delicious. We've already booked to go back.

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Margaret Blair . 2024-02-26

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Highly recommended. Tasteful decor throughout. Lovely welcoming staff at breakfast, which is freshly prepared and very good quality. Room well appointed. Excellent location in the very heart of Keswick

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Jonathan Lever . 2024-02-24

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Good food, good service, good location in the town centre there.

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Ryan Gibson . 2024-02-24

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Had a very nice evening meal consisting of mariners pie with fresh vegetables. The staff service was very good as well.

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Philip Drewitt . 2024-02-14

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Got overcharged today, when I asked waitress,she didn't apologise, said she'd have to refund my bill then put it threw again! So then she put it threw again so I was charged twice,said I'd have to wait 4 days till I got a refund 😒 no sorry or anything, I live in Scotland, 3 hours Away, so not easy to chase up refund! I won't be back!!!!!

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Gillian Laing . 2024-02-14

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I can't compliment enough on their service and attention to detail. We were a party of five humans and seven dogs, all a bit windswept and damp. We were ushered to a big table by the fire and orders taken. It was before food service, so we had a hot drinks order. I got huge envy at the amazing hot chocolate someone else had, and I was promptly brought a stick of toasted marshmallows! Thank you so much for making us feel so welcome.

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Kerry Jordan . 2024-02-12

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Popped in for a couple of expresso martinis they obviously dont know how to do them. The lady serving was lovely and tried to recover the original cocktails which were undrinkable like cold weak coffee and very watery 2nd time round better but again very watery we left ours sadly. Tables very sticky guy next to us also trying to clean tables and ended up putting serviettes all over his side of table as his elbows kept sticking to table. Really need to work on cocktails or take off menu and also clean tables

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M Hodges . 2024-02-11

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Stayed here for the first time. The room was nice but very small and cramped. The shelf in the bathroom was coming away from the wall as was the toilet roll holder. The staff were a little chaotic, I think they were understaffed as they seemed to be doing everything which unfortunately wasn't really up to speed. The room wasn't made up one day, we had to ask for teabags and biscuits as they hadn't been replenished. The breakfast was good but asking for sauce or toast took ages and I had almost finished by the time the sauce came. All in all, I did enjoy my stay here and would stay again maybe with an upgrade to the room. They really need to resolve the staffing issues though as it is apparent the limited staff they have can't really keep up with demand although they actually work their socks off.

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David “Ormy” . 2024-02-08

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Food very tasty but service dire. Fish pie loaded with seafood, Lamb Shank and chorizo was very nice. Nice welcome but there after we were ignored. Only asked if everything was ok until after we had finished. Shame as it’s expensive. Place was quiet.

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Ken Duerden . 2024-02-06

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