The Richmond in South Lanarkshire

Horrendous! I ordered takeaway from here for quite sometime every weekend and my family and i dined every few months in the restaurant. However, after a few times, the food wasn't the same. Furthermore, the length of time it was taking sometimes for home delivery was ridiculous- well over and hour and a half. I decided to complain. The attitude I got from the 'owner' a female was shocking despite a genuine complaint. Her care free "well I'm the owner" attitude was the reason. I have heard since through word of mouth - this is pretty much the case with many that complain. Hence, I started ordering in Szzling Wok and never looked back. Shocking service!

Ordered a delivery, spent £50 n didn’t get any free prawn crackers lol So seriously, what Chinese restaurant doesn’t give free prawn crackers if you spend over a certain amount?? Personally £50 is enough for me to get a little perk for choosing your restaurant. I can’t name another that doesn’t do this, it just goes to show me it’s all about the bottom line, I personally will never order from here again for such a simple thing as that. On the plus side the food was nice enough but chow mein was quite dry, but some people will prefer that.

Great food staff lovely. It's always very busy 1 downside depending where you are seated it's cold a draft rushes in everytime people come and go and take away area is busy so door open shut all time Other than that staff food and service Great Take away is prompt delivery

having to wait two hours for the driver so my son can have dinner You can't continue taking more orders if your customers have to wait two hours, it's a disgrace.

First time trying the richmond. We had the 3 course set menu. For starter i had turkey noodle soup and my wife had the volcano chicken my soup was nice and my wife loved her wings i tried them and the flavour was good but not spicy at all. Main course i had orange chicken and my wife had beef and black bean the orange chicken was really nice but the black bean was a little bland and myself and my wife thought the beef was really tough it came with large serving of fried rice the rice was nothing different from any fried rice i have had. We also ordered a side of chips they were ok and we both had a soft drink each. We paid £61 but we did notice there was a 10% service charge first time i have I've had this dont see the point paying a service charge when dining in the prices are already higher than takeaway prices. Thats why i never left a tip as there was a service charge.

Brilliant Chinese! Delicious, reasonably priced food and excellent service.

I had the chicken satay as a starter and Singapore noodles for my main. Both absolutely delicious. My other half had yuk sum po followed by sweet and sour chicken in batter with fried rice. He said it was the best s&s chicken he's had in ages. Slight warning, the yuk sum had a LOT of garlic in it. Glad I had mints in the car!

Lovely meal, lovely staff will definitely be back

Fantastic meal, great atmosphere! Staff are friendly and welcoming.

Ordered a special fried rice expecting your typical fried egg chicken and steak but was given mushy rice with chicken and steak , ordered a Thai lemon chicken which also tasted a lot like orange chicken

Great value for money on the business lunch. And very good it was.

Fab service and staff, plus the food is always spot on as well. I have never had a bad meal. Make sure you book as it is always busy, and I am not surprised.

Mmm, Nice food and an amazing range on the menu,I love the sweet and sour chicken rice was cooked to perfection. We had a meal for 4 very reasonable prices.

Spare ribs are delicious. Love the food and it’s a constant go to place when we want a nice family outing. Another one of my favourites, family love it. The mushroom and green pepper and black bean sauce is the best in eastkilbride, and the barbecue and curry sauce is beautiful. Very fancy atmosphere and if you’re ever struggling on a family outing, I recommend the Richmond.

We had a table for 9 booked at Easter, the staff were fantastic, great service, brilliant food, I really only have good things to say about this restaurant. We tried various dishes, all regular things like sweet & sour and curry’s were excellent, we also tried a mixed dish with prawns and a fillet of beef dish these were also fantastic. Fast forward to Tuesday night, ordered a takeaway, we were expecting it to be okay…. Just because usually the restaurants don’t match the sit in quality, however I can honestly say it was brilliant! Thank you. It’s nice to have found our new Chinese food supplier 😂🙌🏻👌🏼 Highly recommended from people who love their grub !

Good food, good service and good ambience

Top choice for a Chinese takeout in East Kilbride. Top quality, quick delivery, always warm and tasty. Costs a bit more than you're average takeout but worth the extra

Bogging! I hated the food!!!!! 🤣🤣

We had a great meal! The restaurant is lovely inside, the service was just great - friendly and professional, but the food was fantastic. Probably the best Chinese meal I've had.

Food always good! As a guest of friends, last night was the second time we were almost turfed out at 10.08pm. This on a Saturday night was unacceptable considering we had to wait again for ages to get to our booked table. We were not told that they were closing at 10pm...or that there was a time limit when we were shown 30 minutes late to or table. Then it was 15 minutes before we were asked for a drinks order. In reality, 4 of us were given 1 hour and 45 minutes to have our meal!

Best Chinese resturaunt around. Server's where lovely checking when drinks where low. Definitely worth a visit.

Used to be one of the best in EK. take away pricey, dry, cold and disappointing. Avoid this place.

Lovely food and friendly staff too

Lovely place amazing food and great service

Good feed good grub and decent pints

Food delicious, service excellent, highly recommended!

DO NOT ORDER FROM THIS PLACE! Absolutely disgusted by service of this place. My elderly parents ordered 2 meals and a rice and bag of crackers @ £18. Rice was stone cold, chicken was cold and inedible. My father (80 yr old)went down to the restaurant to return the meals they never called back and was only given a £6.80 refund as she accused them of eating half of it. I called spoke to manager and her attitude was totally unprofessional. Reasons were they can’t run a business and refund for meals hf eaten or not properly packed back into containers to return. Her attitude was “we’ve been cooking chicken all day and not had a problem” This made my parents sound like liars. We have ordered for years there but will NEVER return. I feel they don’t give a monkeys about customer loyalty and only care about making money.

I used to think this was a nice place. The interior is nice, and from this alone the atmosphere is nice to dine in. On three occasions I ordered vegetable spring rolls and was given duck spring rolls. Turns out the "vegetable soup" (the only gluten free V-option) is actually chicken soup without pieces of chicken, it tasted off so I would ask and of course got told "that is vegetable soup". Last I checked their sweet chilli sauce is miraculousluly msg free. Unfortunately after many spells of being unwell after eating here (due to my real medical problems) it turns out that all of their food, bar the sweet chilli sauce, contains the cheap nerve toxin; monosodium glutamate. I used to think that here did the best kung-po.

Cloe the owner is always vibrant and is a most welcoming lady

Beef curry & chicken curry (no onions) 2 rice & dry ribs cost approx £24. Worst ever beef was mostly one big lump chicken twisted bits of meat not sliced & sauce on both congealed. Rice & ribs were ok. Phoned to complain & girl said that can happen to the sauce in cold weather! Never again!!!

Great food Great service. Wheelchair friendly. For family celebration. Very attentive staff. We go there regularly with family.

Got a take away, the chicken chow mein was really nice. The chips are the worst I've had, and the portion of curry sauce, was the smallest portion ever, was very disappointing,

Lovely restaurant and it is open for takeaways for lunch which makes it the perfect midweek treat!

The food was ok. Atmosphere there was none but to be fair we were in early. Resturant had just opened

Veggie spring rolls were mushy and tasteless, not at all crispy. Fried rice was bland, didn't seem very fried, more like boiled rice given the once over in a wok.

We tried their pre-theatre menu. Unfortunately we both felt that the food was a little bland and tasteless, which was a disappointment because the waitress was attentive and helpful.

Went for lunch, food and service 5 star as usual , only negative point is the restaurant was very cold , no heating on so wear something wooly 🐑

Beautifully decorated restaurant, plenty of parking and gorgeous food. We visited during business lunch hours and were very satisfied with the set meal options and price. Everything was delicious and we were served super quickly. I always reccomend this place and I personally feel its the best chinese food in EK.

Great food fresh & always superb!

A lovely night with great company though the food was about a par with every other Chinese in the area. Not great and not bad. £16 on average for a main course however, and £7 per starter, making it c30% dearer than it deserves to be.

Love it here, food is great and staff are always fantastic with my 1 yr old daughter. Keep up the good work 👏

The special fried rice in this place is out of this planet. I often travel up from Glasgow for a takeaway. It’s that good 👌pricy but you get what you pay for

Brilliant food and very caring staff.

It has been a long time since we visited here and we were pleased to see that it was being used for a couple of family birthday party meals. Plenty of room was still available and we were able to get a table without booking. Enjoyed the meal and surrounding.

Food is lovely, a little bit pricey, but hot, tasty and delicious 😋.

Ordered a few deliveries from here and it’s definitely the best Chinese in EK for me and my partner, and believe me we’ve tried a LOT since moving here last year! Brilliant selection and food always arrives promptly and hot as well which is exactly what you want. Food is also really good quality and I can imagine the restaurant will be just as good if not better (which we will have to try in future) prices are very reasonable.

Always great food, in restaurant and takeaway. Particulary like the bucket serving of rice when dining in.

Food is amazing. Tables were big which allowed all the food to be together instead of it being passed around the table.

Got a delivery wasn't pleased with the food chips cold and Chinese was not as good as I have had before plus I think it's a bit to pricey for a takeaway did complain but were not interested bad customer service

The food here is great. Average prices for both the takeaway and sit in options.

I haven't eaten here since I was a teenager, with my parents, and decided to go here for my 5 year anniversary with my partner, recently. The atmosphere is romantic, peaceful and feels that you are eating somewhere special. Staff are polite, and serve food promptly. Food was brilliant. We had chicken noodle soup, ribs, then our main courses of chicken satay, and sweet and sour chicken, and everything was of high quality. Place attracts both couples and families. Seems it is popular for special occasions like big birthdays and anniversaries, as a family was celebrating a 60th, and another family were doing a birthday cake as well at another table, so highly recommend.

Highly recommend the food and always our go to restaurant when we are looking for Chinese food whether dine in or takeaway . Ordered at 18.34 and was told delivery would be up to 1 hour. Called when this wasn’t fulfilled told me my order hadn’t been prepared yet because they were busy so queried why they didn’t tell me that when I ordered. Staff are rude and dismissive - no comment on that just promised that it would be with me within 10-15 mins. In the end was 1hr and 45 mins. Fine soft noodles didn’t contain the normal veg, curry sauce was half the portion size. Will be going elsewhere in the future.

Do not order a takeaway or a pick up. Don’t say I didn’t warn you!!!! They blatantly lie about pick up times when you order food by telephone. I was told an hour and turned up on time and it took another 45 minutes. I hour 45 mins. Everyone else who was waiting had the same story and while we we sitting waiting they were still taking orders and lying about the delivery / pick up times. I understand it can be busy but that is treating people with clear distain. A shocking way to run a business.

Down from Aberdeen to visit family and popped in for a bite to eat. So pleased we did as the service, staff, food and atmosphere were all first class. Can't recommend it enough. This will definately be our new go to place to eat when ever we are down.

Best Chinese in driving distance from Glasgow that we've found.

Had a carry out and it was great. Best chinese i have had for a while. Have also dined in and also good.

I haven't been to this restaurant for a few years. It has not lost anything loved all of our time at Richmond. You need to try this restaurant.

This place was so nice in every aspect,we did a last minute Google search,let's try here.great portions,quality ingredients,loved the Szechuan chicken.prawn cocktail was old school amazing.

Popped in here with work colleagues for a quick lunch. Not been in for a long time. Would happily go back. Lots to choose from. Reasonable prices and the staff were great. Quick service.

Lovely lunch, never disappoints.

This place came highly recommended, but it did not deliver. We went with family to celebrate a birthday and duly booked a table (online) for 6 in advance. We arrived on time to be met by a grumpy employee who glared at us from behind her glass screen. Another waitress appeared and asked table for 4? We told her we had a booking for 6 which seemed to be a surprise. She never checked a diary, booking system etc (we booked via quandoo so presumably they should check their system) and told us the table's not ready and to go sit in the waiting area which had all the ambience of a morgue. We asked if it would be long and were told there's people still at the table. They could have been honest and just admitted they hadn't reserved the table but made no apology, handed us menus and left. While we waited, they took our drinks order - no fanta, no rose wine by the glass left (only by the bottle), no kopparbergs cider, no tomato juice, no low alcohol beer. It seemed like someone forgot to do the bar order this week. We were told they only had rose wine by the bottle left. To rescue a rapidly deteriorating customer service experience, they could have opened a bottle and served a glass of wine surely? Eventually (after 30mins), we got a table and our drinks albeit only 2 out of the 6 of us got our first choice of drinks. Around 7.40pm, 40mins after we arrived, someone took our food order. My other half asked for another beer - out of luck again, the bottled beer he just had was apparently the last one. We could see the takeaway orders flying out the kitchen to the waiting delivery drivers. Just not to our table. At 8pm, there was still no sign of our food or staff who had any interest in serving us. Considering a party of 6 adults were about to spend a considerable amount, they were completely disinterested and we felt disinclined to spend our hardearned cash on such indifferent service. We decided we had had enough and told a waitress to cancel our order as we were leaving. She, again, was not interested and didn't even respond. We left and phoned a takeaway from our local chinese restaurant instead and had delicious fresh food in 20mins at home. I can't comment on the richmond food since we never saw any. Not even a miserable prawn cracker was offered. The only positive I could really offer was that the tablecloth, napkins and silverware were clean. It seemed like all the focus was on takeaway orders rather than the customers dining in. I suspect this place has become complacent having been established in EK so long but we were unimpressed and will not darken their door again. There are plenty of other places around that don't make their customers feel like an inconvenience.

Absolutely not a bad word that a can say about this place love the food and great portions will always be back 👌😍😍😍🤐🤫🥳

Not the fastest for getting your food, beef in oyster sauce was tastless.

Just had a chicken satay with fried rice and a Singapore noodle, myself and my husband loved it and highly reccomend it, will definitely be regulars.

Excellent place to go. Service was fast and efficient and the food was simply amazing. I would recommend to anyone.

Had salt and chilli chips. Was decent. Service was quick despite being busy.

Omg decorated all day looked forward to basic chicken curry WELL disgusting bland watery tasted better out of Aldi pity they weren’t opened. Never again Richmond

Ordered the special curry as first time diner and it being a staple dish most restaurant's nail this one. Gravy pasty, possibly from a tub and not cooked through enough, meat and prawns had the right consistency and texture of decent quality, onions had no crunch, taste or flavour. They were just there. And onions have layers and longevity, so either cheap or out of date. But by East Kilbride takeaway experience OK. And the best bit was, it was a surprise when it was delivered. I'd phoned 2 hours previously, I'd forgotten about it.

Fantastic service and excellent food. Recommended by car salesman at the Renault garage, so did not know what to expect, but the restaurant is lovely inside, and food was delicious and plentiful. Will definitely return.

Just ordered and 2 wrong meals and very bland. Won't be back 🙄

Good quality take away at reasonable price

If you want gravy separate from your chow mein be prepared to be asked to pay an extra £2.50 compared with at most 50p from all other lovely takeaways

Best Chinese restaurant in South Lanarkshire by far. Great food and generous portions.

This was my first vist to the restaurant and wont be my last .Food was good lovely presention. Staff friendly and helpful .Decorated very pleasant has nice vibes .

Very nice food, reasonably priced, friendly staff, reserved table but didn't really need to mid-week

First time here and would highly recommend the food was delicious and the portion sizes were amazing. You wont go home feeling hungry 😁. Already booked a table for a return visit. 10/10

Our takeaway food is always delicious from the Richmond. Especially love the set price menu as the selection is great. Staff are always so helpful and friendly

Love it! The crispy chicken curry is 😚🤌

Very overpriced for east kilbride and food was very bland. First time there and will be the last. Both myself and my partner have had an upset stomach since returning home from our dinner

Good meal on a Friday sifter a long week

Nice inside and attentive staff ,food was good

Fantastic meal with very friendly staff.

Lovely restaurant.gd food and lovely staff.will deffo be bk.❤

As usual food and service was first class!

Good Chinese food reasonable prices, excellent service

Very pleasant, good food and service busy for the afternoon best to make a reservation.

Lively food, excellent service, will return

Never disappointed Excellent food Excellent service highly recommend The Richmond

Food was tasty but sadly not very hot, in fact barely lukewarm. I ordered in the restaurant and drove home only 10 min.

Went with my hubby and adult son. Beautiful interior, very clean. Most importantly Food was just lovely and fresh ingredients highly recommended

A hidden gem well worth a visit! Courteous staff and excellent food. Try the "combination", a little dearer but worth it, tastes are unbelievable!

Nice meal although the lager tasted a bit off

Decided to treat ourselves to a festive lunch and booked the Richmond for lunch. The food was great and the servis was excellent. We'll done everyone especially the young man who assisted me getting my coat on and opening the doors, as I walk with the aid of a walker. Happy New Year.

Food has always been of a high standard. Nice atmosphere.

Friendly staff, welcoming atmosphere and great value for money. Most importantly the food was delicious. Try the Rendang chicken, you will not be disappointed.

Lovely staff, reasonably priced, delicious food served quickly.

Was a solid 4 to 5 stars, but last night the food was awful binned the lot and £35 quid worse off not sure will ever use again as if you can't make a chow mein well you should close down !! Avoid at all costs

Lovely lunch, nice staff and great service

Top quality brilliant staff happy to go again

Food is always very nice, good service and generally a nice vibe… HOWEVER… make sure not to tip because for some reason in 2021 the owners don’t give the tips to the staff. Yeah! Embarrassing