The Ram in Babergh

Called here on a ride with friends, great hospitality, great food and drink, really accommodating as we descended, unannounced on our ride from London to Cambridge. Thanks!

I'd love to be able to review the food but, this is the mail I have had to send today: I am gravely disappointed and very, very upset by your total lack of customer care: I had a reservation in your restaurant on 24th December, for 3 people. I have a written confirmation (made many weeks ago). This event was 'Christmas' with my daughter and husband as we are apart for the rest of the holidays. I had an alternative booked but my daughter asked if we could come to you: I booked THEN cancelled my other reservation. Yesterday, just 1 week before Christmas, a 'chirpy' but utterly uncaring and dismissive person called to say, 'the manager has said we are only doing Christmas lunch for residents so we need to cancel your reservation. Sorry about that. He said you can have an afternoon tea reservation and use of the Spa if you like. Protest was met with the same chirpy dismissal, followed by an email that did not apologise (no apology received, AT ALL) that confirmed the cancellation, seeming to imply that I had cancelled it. This is appalling customer service: period! People have told me you are a great venue... really??? Maybe in terms of food but certainly not, if this is an example of normal practice, in terms of customer care. Why would I want afternoon tea when I had booked a Christmas lunch? (Not a FREE afternoon tea at a time of my choice even but a 'reservation'!) Why would I want to use your SPA on Christmas eve, with my son in law (???) and when I have Banatynes membership? You have WRECKED my Christmas and simply don't care? I really would like a written apology and explanation please.