The Queen's Arms in Hillingdon

Had a wonderful experience at the Queens Arms Pub at the airport! Sushmitha provided excellent service with a warm smile, making our visit even more enjoyable. Highly recommend!

I have been here twice and on both occasions was treated well by the staff. No complaints. Obviously I was waiting between fights so in no hurry so speedy service was not the issue. Being solo traveller I was more concerned about 'security' of belongings unattended whilst placing my order. Or paying a visit to the distant toilets. The staff were happy to keep bringing me a top up on the nod and other single travellers kept up rota of watching each others stuff. I felt quite content with the service having left the 'other place' after the overcrowding and hopeless task of guarding my table whilst re-ordering. I avoid Heathrow where possible but am almost looking forward to my next visit in the comfort of the Queen's Arms.

Would have preferred to pay £25 for a Greggs pasty than what I got Ordered a steak pie as I don't think I'll eat one for a while. The mash and veg were unevenly cooked. The pie was mainly a paste inside and the two corks of steak I did get were venomous with vinegar. Asked for English mustard but they only have American. (Sat thinking of any redeemable points, and setting to analyse, I've realised it came with cold gravy!) Decided to pick a steak pie as I'm moving abroad and thought that I should have a proper British meal as I might not have one for a while. I suppose it was proper British in the fact it tasted awful? Just another happy reminder of why I'm leaving this country.

I had the misfortune of being trapped in Queens of Arms today after a cancelled flight. The ‘Nachos’ are an unseasoned meatless dry bowl of chips with the words smallest amount of sour cream and cheese. It was giving ‘hard times’. I was shocked when I saw a chef in the vicinity, or maybe it was a costume? It’s almost impressive to make such a flavourless dish. I’m forward to the plane meal now. The man who served us was lovely and super efficient, I’ll take the small win..

The food is absolutely unacceptable, me and my partner had severe food poisoning during our flight back home.

Food was quite dry and OK but nothing special. Drinks are OK. Reasonable prices for London.

Reasonably priced for an airport pub, good selection of beers.

Quality and service at airports is usually poor, but the staff at this place is beyond the pale. Stood for almost 10 mins at the bar to buy a drink and absolutely no-one provided service, not even acknowledging I was there. I counted 6-8 staff members most of them talking very engaging amongst themselves. Saw a few others customers also wanting to be attended…

So I went there with my mother due to wanting something to eat before our flight, and this place had decent reviews so we went in for their breakfast. Just an eggs royale with a classic veg English breakfast nothing exceedingly fancy and quite simple. The best part of my English breakfast were the chips, they had a nice taste and what you should expect, and the toast was quite nice as well, beans are beans, but the rest of the items were terrible in comparison. The veg sausage didn’t look like any sausage I’ve seen and was not only undercooked but also had an over abundance of salt, the poached eggs where really runny and had almost no taste, the spinach felt like they where cooking it forgot about it and left it to cook for another 10 mins. And then the mushroom, was absolutely the worst part, it taste like you just gave a person a raw mushroom and had a terrible fungal after taste that keeps hitting you well over 30 mins after just tasting it. While I didn’t have the eggs royal, I tasted a bit of the salmon, and it also was old, it was extremely bitter and felt like it went bad well over a few weeks ago. The worst part however, is it that it took 30 mins for it to be ready, which if you were in a hurry to get your flight, would royally screw you over. Now I saw the rest of the reviews and it seems like it mostly focuses on lunch and dinner items, which is fine, I’m just posting and saying, if you want breakfast, it would be better to eat it at home then to come here.

Chips were yesterdays or older that had been refried. If you are going to charge £16.50 for a medium sized breakfast, then let’s at least use fresh chips please. Poached eggs were served broken. Not fussed if I’m eating at home but please let’s have some finesse. Waiting staff friendly. Oh and the place is 2x the price of outside an airport but what do you expect ?

Staff lovely. Unfortunately I chose the plant based Hackney burger (£17.50!)which was utterly tasteless and had the consistency of stodge. Worse still, when the bill arrived I did not pay enough attention and did not notice that 12.5% service charge (optional) is automatically added and paid it. An extremely disappointing experience. Whoever chooses the menu should be made to eat it! Never again. And the air con was set to fridge. My son has the cheese burger and was satisfied

Cold chips some burned and dried out bread in sandwich ( left under lights) Truly a testament to English food Makes me glad I am off on holiday and Mexican quesadilla inedible with rocket! ( two shoots) Almost £40

I've rarely (maybe never) seen such low enthusiasm from service. Very pricey also

Start off with the staff very good to me at 6 o’clock in the morning when I first turned up after six hours of spending money eating food drinks et cetera I was asked to move halfway through my food because someone didn’t want to walk upstairs so their seating arrangement was more important than the man that’s been sitting there for seven hours spending money I think this is terrible management. I think the people that are working for the managers are clueless and the management of this bar is diabolical. There is hundreds of seats available upstairs and I was asked to move halfway through my food after seven hours of eating

Very nice burger, lovely fries, best coleslaw I ever ate. Highley recommended, definitely coming back!

£16 for a microwaved pie and insta mash. It was vile. The staff are pleasant though and I enjoyed the ontap cider.

For 12.50 in an Airport I expected my sandwich to be minuscule, but I could barely finish it! Food was really tasty, great selection of drinks, but most importantly, lovely staff. Every member of staff was very patient and polite and overall, very welcoming. They deserve a raise!

The burger and fries were nice, the staff were great, the beer was nice, the setting was good....just totally let down by the child size portions. I'm not a big eater but ended up getting a WH Smith meal deal immediately afterwards. I wouldn't have minded but it wasn't cheap.

Chicken burger and Fries arrived cold, staff was friendly and accommodating, 5 star staff but the food has a lot of room for improvement. Beer was good also

Good spot to grab a pre flight drink or before sending off your guests. Far less crowded than Cafe Nero across the terminal.

Food wise, it’s a standard place. However, I received the WORST service here than anywhere else in the UK. In particular, one waiter directly put the bill on my table and expected me to make payment with the machine, after I just finished eating. No words were said, he just stood there, waiting without even look at me. I didn’t ask for the bill, and was about to sit for a while before boarding. I still can’t believe it.

Located in the departure area with a stunning view of the runway, this spot is perfect for spending hours watching planes take off. The food is delicious, though the service can be a bit slow. I ordered the English breakfast, which was tasty, but they served French fries instead of roast potatoes—quite odd! It's a fantastic place to hang out with friends and family before heading through security.

5 minutes waiting for the waiting to attend me after she is just talking to the airport people that are there to just have a coffe... After this 5 minute she then say the kitchen is close with the poster and menu outside...

An experience memorable for it's awfulness. . Starters and main courses arrived together. Unappetising plate of humus and tapenade splattered on a plate. South Downs ham, three thin slices of supermarket ham? A beef burger of dubious content giving the jaw a good workout. Chips, indescribable. One can only assume that the awfulness of the meal would make any flight disruption completely irrelevant . To add salt into the wound a bill of £78.25. If this was the last meal before leaving blighty then we are more than fully deserving of the bad name we have after being served up this mess of postage.

Naso is delicious, service is good.

We were waiting for one hour and no one came to place a order

If you’re eating here it’s because there’s nowhere else to go. And it’s clearly the best bad option on this side of security. I’ve eaten here a few times now. It’s never been good, but it was never so bad that I felt compelled to tell someone about it. Until today. The “American” pancakes they served were the worst I’ve ever had in my life. I’ve had frozen pancakes that were better. They were undercooked, gummy. Inedible. Again, if you’re here, it’s because you have nowhere else to go. Just order eggs and toast, though. Service was great!

It was very packed the staff was not interested in serving us and when we asked for food we were told it was available

The only restaurant in Heathrow airport terminal 2 before entering the gates.

Don’t miss the steak pie delicious the burger and club sandwich was great too ! Good service lovely waitress and a great little treat before flying home .

Good service but expensive for really bad chips and burgers (McDonald’s is better quality)

Wasn’t tasty, too expensive what they giving for

I recently visited this place and was surprised to find that a single bottle of water cost £4.25. This seems excessively high and left me quite disappointed.

The breakfast menu is very filling. I recommend it.

Our hostess was fantastic and the food was really lovely we thoroughly enjoyed enjoyed our lunch . Everything was good about our visit

Sandwiches are nice and the portion of tortillas are quite big, recommend to share. Located just beside the check in counters at Heathrow Airport

Nice bar at one end of Heathrow Terminal 2. A little pricey, how a great range of drinks available.

The supervisor is very friendly I was welcome and he directed me to have a seat I ordered with the waitress also very nice...... problem no some waitress are very rude...I was told if you're done eating please pay and pack your luggage and leave we don't wait for food to digest

Very tasty food. I had all day breakfast, it was nice and hot All the products were fresh and tasty. Hubby had a burger again very tasty. Very pleasant staff Peypal was very personable and kind. I highly recommend eating here.

Horrible service. arrived before 8 pm. The guy took forever to take the order because he couldn’t work the tilt excusing himself they they have a new menu then he called someone else who then told me kitchen closed at 8pm. Told them I was ordering before 8pm but didn’t care Waste of time horrible customer service. Not recommended at all

The waitresses are attentive and so professional. Clean, fresh food with good service. Very comfortable!

We had couple of hours to spare before our flight back to India....we went to queens arms cafe... We were attended to very courteously and the dishes we ordered were great...just as we had expected them....the portion size is just enough for a person .....no more

God... I felt I need to write this down. How do you manage to make a club sandwich with cold bread? How do you do that and consider yourself a cook? Bad food and attitude. I blame easyJet for making me go through this.

Good sandwitches. Nice and quiet. Good WiFi

Ridiculous price vs quality. Very friendly staff, but to pay 77£ for 3 hamburgers and drinks, is ridiculous

A great pub setting in the departures area in Heathrow terminal two. I ordered the full English breakfast and loved it, but my only concerns were the quality of the bacon - it felt cheap and like bad quality streaky bacon. Secondly was the cleanliness, the tables had diet in between the wood on the table which wasn’t nice to see. Other than that, it was a nice breakfast! Would definitely recommend :)

We dined at this restaurant for dinner, and the overall experience was satisfactory. The food was flavorful, and the staff were attentive to our needs.

The staff is polite and informed, adding to the pleasant atmosphere. It would be ideal if management could provide uniforms for the front-of-house workers in accordance with the ambiance. It's simply a suggestion; everything is fine. I noticed that all of the chefs are wearing chef coats. Thank you

Was not welcomed here. Staff need better training on how to greet customers instead of blocking entry and interrogating them before allowing them to sit down.

Thank goodness I didn’t have a flight to catch because the service was so slow. I sat for well over half an hour with an empty plate and glass in front of me and my wallet out on the table waiting to catch somebody to ask for the bill so I could leave. I finally caught a gentleman who was clearing a nearby table who obviously told one of the wait staff and was pretty shocked to see her add a tip onto the machine in front of me. Considering it took well over an hour to get the bill for a single pint of beer and an order of humus I definitely wasn’t planning to add on a tip. Particularly as there was no cutlery or napkin for the bread that was drenched in olive oil so I was left with incredibly greasy hands and nobody I could even ask to get me a serviette. I also would have gratefully had a second drink given how long I had to wait but again nobody came to check on me during the 1+ hr stay nor did I see anyone I could ask. Food was good and views are lovely.

DO NOT EAT HERE UNLESS YOU ARE STARVING TO DEATH. Eggs benny made with cheap packet hollandaise sauce, 3 sprigs of greens and muffins that aren’t even toasted for 18pounds! Americano tasted like water. Server took 5 minutes to get to us even though she seated us.

Waited 8 mins to be served for my 1st pint downstairs, and another 8 mins for my 2nd on 1st floor. Pint had to be poured and brought up from downstairs bar, qite a bit missing when it arrived. What staff behind bar, not enough, were slow in serving UPDATE - now ⭐️⭐️⭐️⭐️. I was given a complimentary 🍺 by the barman on upper level. Thank you

Terrible food, poor selection (didn't have a lot of the stuff on the menu). Sadly the only option pre security other than a tiny cafe Nero.

Fantastic place to eat before taking a flight, we found the crew really friendly, plus you can order via QR code at the table,would definitely come again :)

First impression was not good owing to rather brusk greeter: we needed to wait to be seated but in the end we were directed to sit upstairs (with my elderly parents) despite there being empty tables on the main level. Food was tasty but tables and chairs and floors need cleaning. All the other staff were polite but the greeter needs re-training to manage her dining areas effectively.

Lovely food, and super friendly service. Doesn’t deserve anything below 4 stars… must be grumpy travelers that look for a reason to give 1star lol

This beef burger is made with mixed beef! It lacks juiciness and the authentic taste of beef! The beef should be 50% cooked, despite its advertised price of £19. Unfortunately, it falls short, tasting even worse than McDonald's. The meal ordered at 10:30 was served half an hour late at 11:30. The service is really poor, and the hygiene is also subpar.

This meat is mixed beef. It has no juice and is not mature. It should be delicious for 19 pounds, but this one is too tasteless. It tastes worse than MacDonald.

Food expensive, chicken burgers were small, chips small portion as well considering the cost of the burger, salmon sandwich ,bread was not fresh was starting to go hard would not recommend to eat there

Under cooked food Cold Service very poor

Helpful and efficient staff. The breakfast menu at 07:30 was a bit restricted but they were willing to adapt the pancakes for vegetarian preference. At this early hour the place was quiet, so there were no problems about getting served promptly.

Food is good. Amazing service. Jonna was great and very patient

It was a very unfortunate situation i along with my wife saw a lady chef howling and abusing a lady sever in the restaurant at top of her voice from the pass. I was taken by suprise that no one stood in favour for the young lady.

What a lovely afternoon we had waiting for our flight. We had a lovely lady Payal serving us. We wish her all the best for the future.

Hyggelig pub rett før check-in men de mangler TV om det er fotball på TV

Very nice food and the service excellent The lady who serve us sai she was very polite thank you

I visited this restaurant today with my husband the food was amazing the staff was so good, sai who served us was amazing i was so happy because of her service must visit this restaurant

£7.20 for 2 cups of tea to then be told can’t sit to have it and directed to an area that’s completely full by a rude blonde staff member . Won’t be back here . Disgraceful

Excellent ambience excellent food and good service by sushmitha veggie pie is delicious I will come back to them

Very good food and service, well comming,we enjoyed our 1 hour stay there. Specially thanks to staff Payal her customer service was great.. bindu

I came here for a drink and the staff are veryhelpful all of them very nice food nice amboence and the girl sushmitha is very good she helped us to get the food in the last minute and the dood is very delicious highly recomend this place

Really enjoy the service, special thanks to Sushmitha for excellent service and helping out.

Somewhere to enjoy a drink before clearing security at Terminal 2, The Queen's Terminal, Heathrow Airport

Attendant Sushmitha, very attentive, good beer, delicious fries, I highly recommend

Clean and tidy sitting and good atmosphere. Joanna has been very warm and welcoming and ensures the customers are happy and well attended! She’s passionate about her job! The food is nice and fresh.

The food was indeed overpriced and lacked any special qualities. However, the staff provided good service. It is worth noting that the coffee cup could be cleaner, as it has lipstick marks on it that are unwanted.

Bra mat men servitrisen Payal krävde att vi skulle skriva en recension om henne. Så hon tog telefonen ur våra händer utan att fråga och skrev en recension om sig själv och klickade publicera utan att fråga om det var okej. Detta gjorde att hennes service kändes oseriös och fake. Så de recensioner som finns som henne här är recensioner hon skrivit om sig själv.

Payal is very sociable and welcoming. Makes you feel at ease. Excellent service!

Payal was lovely - great service - great food thank you!

Payal is so good Waitress,so kind

I ordered a very nice bowl of cranberry granola and Payal was a very good waitress. :)

What a shame for all flying passengers that this is the only bar before security. An absolute waste of good space. Customer service is always slow, poor & unprofessional. Atmosphere is dire, every time. Lift doesn't work to take bags up for upstairs seating (as downstairs is so limited and saved for an always-empty dining area). Asked for a pint - none of the beers are on. Nearly 12 o clock lunchtime.... Apparently a line clean had been initiated at 4am this morning but somehow none of the beers were ready - while at the same time all of the staff are stood around, scruffy looking with coats on and completely disinterested in their job & providing a good service. Had to wait for the fella to change the Peroni keg - then topped up the half pint that'd been sat there before he changed it - and charged me £7.15 for a full, cleaning product tasting pint of what was meant to be a crisp cold Peroni. Clearly this bar isnt being run properly.

Gratis fondos Lively environment and gratis service Lively People the lady ushmithaWho served usos very Google

Came to find to eat some food and it was excellent place to sit and eat i ordered tofu and nachos which are very tasty 5/5 and the service was awesome the girl sushmitha served me very good and she is very kknd and helpful highly rwcomend her in this place .

Recommend this, Sushmitha is real leng

Good and fast service from Sushmitha. Nachos were pretty good

The service was really good. Everyone was really kind, especially Sushmitha. I had a chicken and ham sandwich, and it was very tasty. Nice to have a drink or something to eat while you wait

Payal is so kind,she is a good waitress.

Sushmitha was very good with her service

Lovely service, Sushmitha was kind and friendly, Thank you :)

As I am vegetarian, so I ordered Nachos dish and hummus bread suggested by Payal here. She greets me very well and I am thankful for the suggestions. The food is awesome.

Payal is giving very nice service. Very kind, sweet and respectful. Highly commendable

This is an ideal stop off in the airport. The Food and service were really good.

Thanks for the lady Sushmitha she is so nice and helpful. Amazing service.Thank you so much !

Sushmitha served me and was both thoughtful and helpful

Thank you Sia for the services provided.

Came here to grab a bite before my flight and got the Chicken and Chorizo Ciabatta and it was delicious, our waiter PAYAL was also very helpful and knowledgeable about the menu, her service was phenomenal and made us want to return here next time.

I was served by Sai. Smiling, quick and accurate service. Good food, good cocktails. I can definitely recommend this place.

I was served by Sai who was very friendly and helpful. Nice place to wait before a flight

Payal was the best sweetest waitress ever!! We had the best lunch and I am so happy she was our waitress!!