Papa John's Pizza in Hillingdon - Phone Number, Reservations, Reviews

- Wont let me change order after calling them - Rude when they were on the phone - Forgot one of my side orders when it came, only an empty box - No apology and said I will get credit and just hung up on me. - The pizza was cold and was not good at all. AVOID.

It was so pathetic we ordered two pizzas one chicken and one veg .the guy on the call who takes the delivery literally misguided us when we asked for veg pizza .Also their menu says the works pizza is available in vegan but it's not and it had pepperoni and ham which clearly misguided we also asked the guy who was taking order he gave us wrong information and later when we called him he started yelling at us and disconnected the phone. What a bad service and the guy he spoke on call and took our order very rude

Very succulent pizza and crispy pepperoni

One of my favourite pizza shops😊 Sometimes there's a real lack of toppings. But besides that, it's all good.

Online order, 4 pizzas, 2 were undercooked and practically dough with cheese. Just a waste of money ordering takeout, cook premade pizzas at home instead for less

Very good tasty food, nice delivery driver.

shame my two boys and wife hated the pizza, very surprising as the oldest normally eats everything .....tasted odd sausage ham and cheese was ordered.

Food is better then their attitude. No customer service skills

5 minutes drive from Uxbridge premier inn. Parking outside free after 5pm. Friendly staff. Lovely pizza. Lots of cheese and toppings. Meat feast . Collection.

NEITHER RECEIVED MY PIZZA NOR THE REFUND. It's a pity that there's no 0 (zero) rating feature for the reviews. It actually deserves less than a zero. I placed a collection order on a Sunday around 10pm. Opening hours showed that the store was open till 11pm. Placed the order and went to pick it up. I found out the store had already closed at 10 pm. I contacted the store and complained. I was advised that online profile is managed by back-office elsewhere, so I requested a refund store manager said to contact head office for a refund as the order was never materialised. I called the head office, and no one ever picked as the person responsible for public relations was always away from his desk, and they had no one to take the calls for a week. Then, I wrote emails, but there was no response to the first email, I wrote another one, and a response came after a week, and I was assured of the refund. I waited 15 days after receiving confirmation of the refund. I emailed again and sent the response attached in the photo. Neither got the pizza nor my money back. Pappa Johns never refunded my money. Could have done better than that.

Was founded to green chili in Pizza ,which one I'm not was order I iwen particular market to tak out green chill!!!Not happy!!!

I recently had the pleasure of ordering a pizza from Papa Jones Uxbridge, and I must say, it was an exceptional experience from start to finish. From the moment I walked in, the staff greeted me with warm smiles and a genuine eagerness to assist. The pizza was prepared with remarkable speed, yet the quality was anything but rushed. It was evident that each ingredient was fresh, and the flavors blended together harmoniously to create a truly delicious meal. The crust was perfectly baked, with just the right amount of crispiness, and the toppings were generous and flavorful. Overall, I was thoroughly impressed by the exceptional service and outstanding food at Papa Jones. I will definitely be returning soon and recommending it to all my friends and family. Keep up the fantastic work!

very quick delivery, great pizza and fersh tasting ingredients, ce maqnifique

Driver did not call my number and gave my food to someone else at my university.

I ordered the food from just eat , when i called the restaurant to check as there was no update asif was giving false information and was extremely rude and put the phone down and said this is the last time he is sending me the order. also, the driver didnt came upstairs to deliver the food which usually just drivers do , the driver mentioned he is not a just eat driver and also didnt give me just east receipt . I asked for dips which I had order the driver opened the food box on road and showed me the dips which was very unhygenic . The manager and owner of papa johns who mentioned his name as Asif was extrmely rude . The food ordered doesnt look nice and it feels like its been purposely damaged . I need you to take action against the restaurant and issue me a full refund .

Tots were undercooked, garlic bread was over cooked and the bufallo wings were greasy and had hardly any sauce

Good pizza, arrived on time, hot and the delivery man was not banging the door down.

Pizza 's were cold when they arrived.🙁

Excellent customer service. Delicious pizzas.

The pizza was almost cold and quite stale when it arrived. Very disappointing.

Food was of good quality, delicious

Good pizzas and sides, always taste fresh and of quality. Prompt delivery and never had any issues, collection also efficient and plenty of parking on road outside. Staff are very helpful and friendly too.

Excellent as usual. Delicious pizza delivered hot. Fast, friendly service.

It takes a while to cook a pizza if you don't ring up before. But that's everywhere... They do a lovely thin crust hot American Lovely

Not the best pizza in town but it fills a hole

Piping hot and arrived on time, tasty food too.

Good service, food was brilliant. Thank you.

All I can say, they can't even cook frozen jalapeño poppers ( they meant to pop in your mouth not in the fryers) empty cheesless breadcrumbs, shame... Food came after 1 hour obviously cold and I live litteraly 3 minutes drive from the place

I had to wait 1hour 15mins in total and the food was later than the estimated delivery time. Not happy with the service

Always hot and fresh I'll only eat papa John's no other pizza comes close.

Ordered two large pizzas online to collect in store. Collection was fast and staff were friendly. The taste and quality of the pizza was okay, not the best. Was happy with the quantity of toppings though. The special garlic dips didn't taste much of garlic for me, mostly butter. The garlic and herb dip was nice, if only there was more of it.

Food delivered on time. Still hot from the restaurant. Happy with delivery service. Won't order again. Not my kind of pizza.

Got my order wrong, made my son ill.

Lovely bbq chicken pizza except they forgot the bbq bit

Great taste, have Halal chicken

I’ve called the restaurant saying my problem on how the tango I order had pieces and chunks inside it and missing an expiry date which is a massive FSA, and the pineapple on the pizza was for sure off and cold. I was told I would get a new drink, even though I did not want it, because it comes from this place which already showed me some red flags. Man on the phone proceeded to say it’s impossible that it was cold or off, I have reached out to just eat, and they are refusing to refund me any thing. This matter will be passed on to FSA Hillingdon council, as I am now in a bad belly pain and neither of the restaurant or just eat will help.

Delish pizza well made and hot everytime.i collect friendly and helpful

Wish I’d removed the onions, really odd on a pizza otherwise really nice.

You call, Papa answers, you're getting a good pizza.

I wish the calzone dough was more thin

The food was delicious, principally the vegan pizza, I truly recommend this one, even if you Are not vegan.

I ordered a garlic dip and didn’t even get it ☹️ my pain is immeasurable and my day is ruined

XXXL pizza looks like a medium too expensive for the size

Just eat problems with orders. After updating restaurant about problems applied for canceling an order, restaurant ignored information. Will never come back.

Wasn’t to my taste; the base sauce was quite sweet and it didn’t taste particularly fresh.

Order pizza today Sunday 13 March. The delivery driver didn't deliver to the door, I had to go outside on high street opposite tesco, to collect the order from him. On top of that he was calling me to tell me to hurry up because he couldn't park anywhere. On a Sunday evening. The driver was rud, driving a grey Honda civic. So no more pizza from Papa Jones for me.

Really delicious hot food as usual and a quality seal to ensure freshness :-)

Yet again had to phone to chase the order and was told that they had not received it via Just Eat. The operator realised it was a similar incident from before and said that he would get the order made up straight away. Delivered a pizza that was incorrect in terms of toppings. Would like a full refund.

Order was misplaced or mid-delivered. Had to phone the restaurant who thought I should have received it. Was extremely late arriving. Restaurant did provide a comp bottle of Pepsi. In terms of food quality, it was VG.

Driver call me to go down but he wasnt there i sayd that i am alone with the baby 3 months old i was 2 times down to wait for him ..very disapointed

I have order with Papa Johns before. Used the Papa Johns app and ordered a large pizza, got a mediam and it was cold and not cut, (had get a knife and cut into equal pieces). I called them two times they where nit helpful at all. Shoddy custmer service. Maybe its becuase I used the app itself. Papa Johns you just lost a customer, well done.

Food was disgusting taste like a microwave jobby

I did not recieve my food yet again. I was standing outside my Hall for almost 40 minutes asking every car that went past if they had my food. This has happened 3 times now. Not happy about that

Arrived really quickly. Food was hot and tasty. Driver really friendly. Great experience, unlike the one I had recently with the Hayes branch, which I recommend avoiding.

Delivery was quick and the food was great, good experience all round

Absolutely incredible! Food was really early, piping hot and delicious! Thank you!!

Really quick delivery and the food was so good! Thanks. Will definitely be ordering from Papa John's again

Long wait for collection when the food came they got the order wrong shame really their normally very good

I called to find out if anything was halal, the man who answered the phone said the people who worked there are halal?! So is the chicken. Creepy reply! Eww I then placed an order on their website which i thought can't go wrong. Pizza and dessert was wrong. The bbq drizzle was missing and they gave a vegan icecream? When I called he guy said you didn't order dessert you ordered icecream?! Okayyy Now waiting for my replacement,which he wasn't happy to do. Shame Papa Johns has such rubbish and rude customer service, back Herbies. Only ordered here as SANTANDER was doing a cash back offer.

This food shop is always so quick and are early every time. Amazing service and food.

We order many times from this place but today pizza arrived completely cold we couldn’t eaten and we was in rush to go to airport as well

Enjoyable meal, all good. Birthday treat. Empty plates

Great pizzq and equally good service by the delivery personnel

Food is always lovely and hot when delivered Great service and tasty pizzas

The quality of the pizza is horrible n I couldn’t force myself to eat. Wouldn’t recommend!!!

We ordered the pizza which would have costed us £11 on papa jones website with delivery. We paid £32 from your app. On papa jones website it was 60% off with home delivery, where as we were charged full from your app. We have been cheated. Can we please get our refund on the difference.

Surprisingly delicious vegan pizza.

Lovely food, best takeaway i’ve had in a while! great quality pizza/sides and dessert - very happy customer thank you will be ordering again soon

Super quick delivery and the food was hot, great service

First pizza i got was a medium one and was good with plenty of cheese. When you order large it is just an extra few inches of crust. Less cheese. Will not be ordering again.

Brilliant Service and Food was really tasty and hot! Thanks

Quick delivery, food still hot, super tasty as well. Thanks!

Great experience. Very good driver.

First the order was confirmed by the restaurant as per just eat. But when I clicked to check the status, restaurant called me saying they havent got the order and that they are cancelling the order and I should re-order again, which I did. Dont know where it went wrong.

The Papa John's food itself was good. I Airways enjoy this. However the Ben and Jerry's ice cream was absolutely disgusting. I don't know where you're keeping your ice cream stored but it didn't taste fresh from a freezer at all. I had to throw it straight in the bin! Waste of money.

I should of ordered direct with papa Johns it would of been 50% cheaper

Fresh products fast delivery good prices

Absolutely loved the garden party pizza Well cooked,not burnt, not undercooked and the family loved it.i want more now!!

Great pizzas. Love the garlic dip that they come with. The all meat pizza is excellent.

Was not happy didn't get my home delivery because I was told I live 2 far even though I live on the same road as the shop And the other papa John's in hayes has been closed for some time i went 2 bed hungry and in pain

Food quality terrible and not what i ordered. I will not order from them again. In America they are the best. But clearly their standards do not travel well.

Great service, food arrived early and the pizza was delicious 😋 will definitely order again!

I always love this specific branch as they are always serving and answering your queries with a smile and I really appreciate that. Keep the good work on!!!

Lovely food as always but driver not wearing a mask or gloves.

This food was exceptional. It was hot and fresh and they didn’t skimp on the filling. Well done. Best pizza we’ve ever had

Taste is awesome and if you get take away you get more discount

Excellent customer service ,very good quality food

The owner or manager is a bit rude. Pizza is good. The chairs who deliver pizzas are also well mannered. It's just that old gentleman whom I found to be loud and ride

This Papa John's is very dear to me, not only because they serve vegan pizza and now also other vegan options, which I have yet to try, but because they are always so welcoming and friendly every time I call or when I go to pick up. They usually add extra sauce too!

Didn't mind the food being delivered early, as I indicated to be delivered as soon as possible when I placed the order.

Good service Pleasant delivery guy Food was nice

Pizza was not cooked well some uncooked dough

I had an awful experience ordering from papa johns and this is my first and last time. The food was delivered just after an hour the order was placed. Had to call the shop few times to find out where the driver is and they kept saying 5 minutes. The driver came and didn't apologise he simply said these things happen. I have ordered from many other restaurants before and never had this experience ever. I also complained that the food was going to be cold and they assured it wont be and the food came cold. I really would like my money back as I could have ordered from somewhere else.

Always great pizza and service .....

Pizza arrived cold, dry and tasteless. Chicken the same. Couldn't be bothered to complain and have to wait another 40 minutes for a reorder so contacted the Papa Johns head office the next day who were unhelpful and not willing to put the issue right. So much for their 'great pizza guarantee' ! First and last time I will buy from Papa Johns.

Disappointed with the customer experience. Would have been good if someone picked up the phone and even if the store is too busy due to volume of enquiries then in this day and age there should at least be an automated phone line that lets you know that all lines are busy and that your call will shortly be answered. Just ignoring a call makes it seem that the restaurant has closed and when we did finally speak with someone there was no apology for making us wait. We called another branch after placing an online order and they said that it was standard practice for a restaurant to not answer calls if they're too busy. Eventually after much persistence the pizzas delivered were tasty (even though we could make out little to no difference between standard and thin base as they both seemed to be the same), the delivery guy was friendly and courteous so we gave him a tip and we couldn't help but note that there's no seafood choice on the menu.

It's a Pizza place. Nothing special.

Food undercooked and cold when delivered, arrived 30 mins late

wanted it to come as soon as and it came 30 mins before it said, which is good because we were very hungry

Wasnt too fond of it, now cant get over it lol