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4.4

Based on 1.326 opinions finded in 1 websites

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Nº 159 in 542 in Newport

CUSTOMERS TALK ABOUT DISHES WITH..beautiful
Score
OpinionsNoteGoogle1.3264.4

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Lovely place in the centre of caerleon

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nick sace . 2024-10-29

MORE AT Google

Very pleasant gardens good service

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Jon Ayers . 2024-10-22

MORE AT Google

Beautiful property. Would visit again. Wonderful service

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Sarah Rawlins . 2024-10-19

MORE AT Google

Neurodivergent Friendly ✅ Fast becoming my absolute favourite restaurant, if I could come here daily I would. The new bar area is brilliant and is ideal to grab a drink before you go into the restaurant. I have the same thing every-time (Sea Bass 😉) to the point that the staff, who are all so friendly and welcoming, now know what I get just from seeing me (ha). The rooms upstairs are homely and convenient and I love the bodega all and it’s quirky little items for sale. The location itself is like a little secret garden and it has a meadow like feel…perfect for summer and the building is beautiful. There’s a couple of restaurants similar to this in Cardiff but this one is the best value for money, keep doing what you’re doing Priory 🫶🏻

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K DR . 2024-09-25

MORE AT Google

Historic building currently having lots of work done but still a lovely place to visit and the food is always good

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bluesy scheder . 2024-09-17

MORE AT Google

We had a large group of people for a celebration, the restaurant manager was absolutely amazing! Nothing was too much trouble, her response time was second to none. On the day staff were accommodating, polite and helpful. The food was beautiful, only slight downside was the portion size is on the small side for starters but tasted beautiful. Can't recommend it enough. Spot on service and super clean

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Rachel Staphnill . 2024-09-16

MORE AT Google

Perfect place to stay food is excellent beautiful garden's great service

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Henry Thomas . 2024-07-28

MORE AT Google

Possibly one of the best hotels we have ever stayed at! The entire experience was nothing short of incredible. All 3 of our rooms were upgraded free of charge, the receptionist served us with a lovely glass of champagne each on arrival and overall the whole team could not be more helpful! The grounds are stunning, with a lovely outdoor area where you can enjoy food and drinks. The allocated rooms were also lovely, very spacious and comfortable. The staff organised multiple taxi rides for us (party of 5), arranged restaurant bookings and done it all with a genuine smile and the most welcoming attitude. The absolute highlight of our stay was the onsite restaurant, the menu selection is impressive, the food is fresh and delicious! We would definitely recommend it for both relaxed dining as well as celebration dinners. Thank you so much all for your hospitality!

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Anaswie . 2024-07-19

MORE AT Google

My recent dining experience at The Priory Restaurant was underwhelming and disappointing. We faced several issues that made the evening less enjoyable. Firstly, the staff forgot our drinks order, which set a poor tone for the evening. When the steak arrived, it was exceedingly rare despite having ordered it medium rare. After requesting it to be cooked a little longer, it came back burnt on the outside but still blood red inside – a sign of poor kitchen skills. Also the peppercorn sauce came out late, very small portion and cold. Additionally, they forgot the chips, a basic part of the meal (which incidentaly was charged for separately - who just orders a steak on its own?). While the service was functional, it was slightly nervy and not particularly apologetic about the mistakes. The food itself was okay but definitely not worth the hefty £300 bill for three people. It is also worth noting that the staff were overly keen to clear the table, even when we had not finished some of our food. This was strange as it was mid week and the restaurant clearly did not need the table for other reservations, there were plenty of empty tables. Moreover, I was dismayed to see a discretionary tip already added to the bill, especially considering the subpar experience. It would be more appropriate for the restaurant to pay their staff properly rather than relying on discretionary tips. The Priory Restaurant used to be our go-to, but now it will be our no-go, which is a real shame. Overall, The Priory Restaurant did not live up to expectations, and I would hesitate to recommend it.

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J L . 2024-06-27

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I went out for a meal with my partner for a 6th year anniversary and whilst the food was good they rejected a voucher which was bought of the priory website before Christmas but the person who bought it for me was advised it would be usable as they are a sister company with Bodega and has the priory address on the actual voucher. Apparently there was no way of redeeming the voucher (despite it being the sister company, and the person who purchased it being told it would be usable there.) had they known it was not usable in the priory they wouldn’t have bought it as I live local to the restaurant and it’s always been one of my favourites but this has left a sour taste.

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Matt Moran . 2024-06-26

MORE AT Google

Came here for lunch with friends, and the food was superb. It was an hour late as they forgot our order, but staff were incredibly apologetic and offered us free drinks which was very kind. A major downside that I must mention though, was the parking. A few weeks after our visit, we received a £100 parking ticket from NPC (a private company employed by the Priory to enforce fines in their car park). Apparently, an "e-permit" is required to use the Priory car park on the, however during our visit this was not at any point signalled to us by signage or staff. Despite their efforts, the Priory seemed unable to do anything to stop the fine for being enforced as NPC kept pursuing us for the fine, even following an initial appeal. I was then forced into a situation to later return to the car park to gather photographic evidence of the limited/confusing signage in order to submit my appeal to an Adjudicator who thankfully found in my favour due to the evidence I collected. The experience of coming for a lovely lunch was tarnished by the subsequent stressful and time-consuming nature of appealing this ridiculous fine. As I say, The Priory don't appear to hold any authority or sway to revoke such parking tickets on their own land, once issued, and so I implore anyone reading this to please make sure you check with staff how to park without getting a ticket, should you visit.

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Rob Weekes . 2024-06-24

MORE AT Google

I booked an overnight stay at The Priory as part of a birthday gift for my wife and from start to finish we couldn’t have had a better experience. The room we stayed in was clean, very comfortable and pretty as a picture…My wife loved it. We had a reservation for dinner which was plentiful and faultless with a great wine selection to match. Breakfast was equally as delicious and well presented with. All the staff were very accommodating and hospitable from start to finish and the little Bodega enable me to add a few extra treats for her birthday. I’d highly recommend a stay here and we are looking forward to our next visit.

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Matthew Jones . 2024-04-30

MORE AT Google

£100 parking fine, never again, too risky

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Hugh56 . 2024-04-29

MORE AT Google

Lovely place to stay and explore the local area. Food and se

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carolyn tucker . 2024-04-26

MORE AT Google

OK, where do I start. Haven't been to the Priory Restaurant for a while, we visited yesterday for a grandsons birthday, the ambience was as always excellent however the quality of service and more importantly the quality of the food was very poor, I ordered a chicken starter as did several others (we were a party of 7) it was served quite well but was overcooked to the point of being burnt ( all of them were the same), the taste was well below good. Now the mains our party had three ribeye steaks and a Sirloin, one ribeye was excellent one of the other two was OK but my steak was very poor, sinuous and tasteless , the sirloin, well mostly went home for the dog. My wife had salmon and the fish was well presented but the sides were horrid! The remaining mains were just acceptable. Deserts, very small portions again well presented but not really acceptable when you look at the final bill which was just short of £500. Overall not a great experience we are all seasoned diners and never concern ourselves with cost and if the food is to die for THE PRICE IS ALWAYS ACCEPTABLE but when it's not !! To summarise the Priory was always the go to place for an unforgettable meal, and it's still unforgettable but for all the wrong reasons. What a shame!!

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Keith Scull . 2024-04-26

MORE AT Google

We stayed for one night in a cottage and had an excellent dinner. The rooms were very clean and well furnished, the reception staff were very friendly at check in, the breakfast staff were polite and efficient, and the bar staff were very accommodating to requests. Dinner was spectacular, the chateaubriand was excellent and all the sides were wonderful. All in all a great experience and good value for money!!

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Honey Harman . 2024-04-23

MORE AT Google

Myself and my husband had a beautiful stay here at the priory hotel. I lived in Spain for 4 years and I can honestly say it was a little slice of northern Spain. Between the beautiful food and wine. Stopping off at the bodega before heading back to our room… it’s was an excellent experience, and we will definitely be back to visit.

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Erika Parry . 2024-04-18

MORE AT Google

Dining very nice atmosphere , exellent salted seabass!

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Stefano Chmielewski . 2024-04-05

MORE AT Google

Nice Hotel always clean and warm, lots of little touches that make it feel better.

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Jon Ashman . 2024-03-30

MORE AT Google

First class, staff are very professional, friendly and helpful, very comfortable and well proportioned and positioned rooms, the actual location of the Priory is great, very easy for motorway and easy to get into Newport. Meals are beautifully presented and very good, well done guys. If your looking for a comfortable relaxing break in beautiful surroundings this is the place to be.

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Mike O'Rourke . 2024-03-15

MORE AT Google

Very cramped dinning space, could do with removing one or two tables to increase the available space around people. The food was nice but honestly nothing special when compared to other restaurants that are charging far less for the same.

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Jason Mountfield . 2024-03-10

MORE AT Google

Best Hotel in Careleon ? Good location , need to book in advance if you want to ensure a timely table for dinner.

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Steve Price . 2024-03-03

MORE AT Google

I had business in Newport and stayed at the hotel for a night. Wonderful staff/service/bar and kitchen. The room was nice, warm and clean. I had great time

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Martin Todorov . 2024-02-24

MORE AT Google

Just booked for lunch today 24th February 2024

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Elizabeth Rutherford . 2024-02-24

MORE AT Google

Love visiting here with friends. For drinks, a meal or just a coffee. The gardens are beautiful in the summer

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Susannah Spring . 2024-02-22

MORE AT Google

The most romantic place in the world! Service excellent, food delicious, surroundings delightful. Love it!

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Peter Williams . 2024-02-22

MORE AT Google

I had a great time in the restaurant on valentines night. I enjoyed absolutely everything ❤️ 🙌 💕

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Ngatchou Henriette Bertine . 2024-02-16

MORE AT Google

We live in the area and have been coming here for years (including our wedding reception 5 years ago which was fab) but unfortunately our experience on Saturday 10th Feb was not great. We both ordered steaks - my partner ordered medium but what arrived was VERY rare and put him right off. Carrots pretty undercooked. We did tell the waiter at the end and got a sort of 'oh' response. The table next to us sent their steak back as it was also undercooked. Chocolate ganache dessert underwhelming: a bit of a splodge on the plate that looked like ice cream, partner not impressed with the taste either. Sad let down after many years of amazing food, especially during lockdown with the outdoors food truck that they had.

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Louise W . 2024-02-15

MORE AT Google

Been a family favourite for generations, had our silver wedding anniversary here last year. My nan been coming since 1960s But long delays in answering the phone. Email address given was incorrect, and was told the private function room is business only... but what about Sunday? Didn't reply..

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Zoe Haggerty . 2024-02-10

MORE AT Google

If I could give it 6 stars, I would. Beautiful place, cosy rooms and excellent service. The rib eye is to die for. The cheesecake is a bit weird, tasty, but weird.

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Brad Stoloff . 2024-02-10

MORE AT Google

Delicious meal..... friendly service.....a treat!

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Simon Griffiths . 2024-02-05

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