THE PRIORY in Telford and Wrekin

Taken over by Home Office to house people who have entered our country illegally, meanwhile local pensioners choose between heating and eating

Reception abandoned food good quality

Quaint priory restaurant. Great team

We ate dinner here on Friday evening. The restaurant opens at 7pm. On check in at the hotel we were not asked if we'd like a table in the restaurant. The staff appeared to have good intentions but lacked training. For example they couldn't answer simple questions (e.g. could something from the lounge menu be served in the restaurant or what ale was available). Between us we had a few main courses - the belly pork was fatty and not crispy, so very disappointing. Fish pie was ok, but nothing special and the beef was ok. It seemed quite expensive for what it was. Poor choice of non alcoholic beverages. Quite amusing to watch some of the scenarios...the staff bring in a party of 6 to a table with 4 chairs then rushing to find chairs! So much potential that could be exploited with some more attention to the customer experience. Please help your staff to deliver that potential.