Based on 94 opinions finded in 1 websites
Based on 94 opinions finded in 1 websites
Nº 31 in 197 in Copeland
Opinions
Lovely meal tonight and great service. There is a great choice of tapas and we had the extra xmas menu tonight which was a nice bonus. Cocktails are really good also. The staff only look young but were doing a great job , efficient and polite , checking in if we needed anything. Would definitely go back.
Sally Brown . 2024-11-30
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Second time attempted this place staff no acknowledgement on arrival, then told too busy for us to get a drink not that busy couldn't clear tables as stand talk at bar. Overall awful customer service didn't appear any management at all won't be going back! Lovely reply all though all lies feel free to submit CCTV to back up our review as it will show the truth and we certainly do not use offensive language maybe the managers should be actually managing ,??
D . 2024-11-02
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Shocking. Why do they have good reviews? The food might be good but the service is awful. Went in tonight to get a cocktail heard they were good. No acknowledgment of our arrival sat at a stool seat and 5 mins later asked if we had booked a table. Said no are we okay for a cocktail. Reply need to sit at the bar which was over flowing with used glasses. Table next to us food not cleared and was smelling. Walked out. You definitely will not have our custom. This is the second time we have tried definitely won't be a third ! To the reply total lies and how dare you say there was a swearing! Yep all lies
B . 2024-11-02
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Best Sunday lunch in Whitehaven.
Neil Dickinson . 2024-09-02
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Always a fantastic experience at Pour House The food is absolutely delicious, with a great variety of options that cater to all tastes. The service always top-notch—friendly, attentive, and quick. The atmosphere was lively yet comfortable, making it the perfect spot for a night out. I highly recommend this place for anyone looking for great food and good vibes.
Stephen Kitchen . 2024-09-02
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Sunday dinner was bloody beautiful! Sharing board beef and gammon was perfectly cooked. Defiantly will be back next week!
Rachel Mackay . 2024-09-01
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Very disappointed with our food . We had roast beef lunch , the beef was very tough . We informed the staff who were apologetic and did offer us different meat but we declined. There wasn't many people in I think 2 couples but it took them over 10 minutes to clear out plates. As we were unhappy with lunch we decided to try a pudding. We picked sticky toffee pudding with ice cream. It was very dry, luke warm and frozen in the centre. We informed staff and werent charged for that but we left most of it
Hilary Mckenzie . 2024-09-01
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Great atmosphere, food is amazing 👌
Carlton Timmins . 2024-09-01
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Another fantastic meal at The Pour House. Staff are very friendly and efficient, food delicious and a wide variety of drinks available, would highly recommend this place for food and drink.
Lee Robinson . 2024-09-01
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Four of us had bottomless brunch on Saturday afternoon. Food and service was fantastic, all requests were met and we were never left waiting for a drink. Thank you to Luke and his Team. Highly recommend and will be back😊
Lucy Graham . 2024-09-01
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Decent food. However, marred by the poor and unprofessional service. Upon arriving on time at the restaurant we (a party of three) were asked to wait by the bar whilst our table was prepared. A more than reasonable request however it would have been both polite to offer your customers a drink while they waited which I will admit wasn't more than approximately 5-7 minutes. Once we were shown to our table we once again were not offered a drink. Therefore, after waiting roughly 10 minutes for service I resorted to going to bar to order some. This action wasn't questioned by staff after i approached the bar nor was there an offer to bring the drinks to our table upon ordering some. Eventually a member of staff did approach our table to ask if we were ready to order food after approximately 20 minutes from being seated. Only for us having to inform them that we were yet to receive any menu's to review... The server then proceeded to offer one singular menu to a table of three. Finally, after placing our order I had to request the server to take our menus away. The food was very good and the staff (though perhaps poorly trained and inexperienced) were very polite and friendly. I do hope this review is received as constructive criticism rather than a complaint. I firmly believe addressing these simple errors in service would transform the experience of dining in this restaurant.
Piers Ellis . 2024-08-25
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Visited here on a Saturday night and was shown to our table by a friendly hostess, who took our orders for cocktails while we viewed the menu. We were also advised there was a bit of a wait on food. After an appetiser of focaccia and oils.and another cocktail.....our main course came out 90 minutes later, but it was well worth the wait. We had the hash browns with pulled pork, the trio of mini burgers, the parmesan chicken, pork belly bites and chips. Although the chips came out burnt, they were quickly replaced. The rest of the food was lovely and worth the wait as you could tell it was all cooked fresh to order. Have to say we'll be going back again.
Mike Doling . 2024-07-29
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Had bottomless brunch here at the weekend and it was amazing! There was 15 of us but drinks kept coming quickly, would highly recommend!!
kasey walker . 2024-07-29
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Whilst visiting my mum who lives near by, I took her here for her birthday to enjoy the Sunday Roast sharing board and it was generous, tasty and offered variety! Lovely decor inside, and excellent value at £44 for a huge sharing board (that is more than enough for probably 3 people) and two soft drinks each. Would definitely return! Can’t comment re: cocktails, but they seemed to have a great selection on their menu.
Danielle Elias . 2024-07-14
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Food is absolutely amazing and staff is first class, enjoyed my meal and will be visiting again very soon x
Susan Kitchen . 2024-07-14
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Went for brunch for my sisters 30th. What an amazing day everyone had, 11 girls and not a single complaint could be made between any of us. Food was top tier, and the table service was excellent before we finished our drink they were over taking our order for our next drink, 100% got our moneys worth! We will 1000% be back. They accommodated us by sitting our 2 tables together and even put us a happy birthday on the speakers for my sister! I've not stopped thinking of the salt & pepper chicken since :D
kirbie mifsud . 2024-07-09
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Highly recommend this place. Food was amazing, staff are fantastic and there's a lovely atmosphere. Will definitely be going back.
Lisa Austin . 2024-06-16
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Beautiful tapas. Great service from all staff. Excellent value for money.
Teresa Garner . 2024-06-09
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We came for a Sunday lunch, had an individual meal each. The food was nice for a roast, decent size and came fairly quickly and cocktails tasted good. The young boys who were waiting were quite timid but I think they were very polite and deserve recognition for their attentiveness.
Fi Griffiths . 2024-05-28
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Couldn’t reward them anymore, the food was out of this world. Service and the atmosphere was brilliant. Highly recommended to anyone.
Hayden Close . 2024-05-27
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The Sunday dinners and service was hands down best I’ve had, by a long stretch. Luke the owner one of the nicest lads I’ve met. Highly recommended, will not disappoint.
Zakk Colley . 2024-05-27
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Great food, new staff let down the service and I witnessed disagreement between 2 staff.
Helen Sowerby . 2024-05-14
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Lunch time on may Bank Holiday Sunday🙏 Delicious We were very hungry so ordered a good selection from the tapas menu. It was nicely presented good sized tapas portions and yummy flavours. Gr8 back ground music too Well done chaps
Alison Le Jeune . 2024-05-05
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I like to thank lucke and his staff for a lovely night.it was great food and a relaxed atmosphere.then to top it off two young lads singing.brilliant thank you
Stephen Montgomery . 2024-04-30
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Our first visit to The Pour House,my partner and I had the Sunday dinner sharing board with the 3 meats.Oh My Days,it was GORGEOUS.Highly recomend it.Will certainly be going back.Excellent service by the young waiter/waiteress.Thankyou.
Fiona Burns . 2024-04-28
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Amazing food, amazing and friendly services but for me the best off all are the Margaritas! It’s our favourite spot for a night out in time! Can’t beat it!
Carlos Reina Photography . 2024-04-14
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Good selection of tapas choices, staff were helpful re portion sizes. Asked if wanted to move to a different table which we really appreciated as it meant we weren't by the stairs (it got busy!). Food was delicious. Will have to return to try the Sunday sharing board!
Fiona O'Neill . 2024-04-08
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Went past 4:15 today and they wouldn’t serve us (6) of us , their opening times say open till 6:00PM so we wouldn’t know about the scoring criteria, maybe the website opening hours should actually reflect the HOB,
Trevor Johnson . 2024-04-07
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Excellent food and great service 5 🌟
Paul Wright . 2024-03-30
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This was an experience like no other. We chose the bottomless brunch. From the moment you walk in the door, you are made very welcome. Every member of staff did their best to make sure you had everything you wanted and more. The atmosphere was lovely, and the drinks were non-stop. The food was incredible. Luke made sure we were happy, as did the wonderful young waiting staff. We will 100% be back and I would recommend to anyone whether a large group or just 2 (like us). Well worth the money.
Bernadette Cunningham . 2024-03-30
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Fantastic Food, very tasty and very flavoursome well put together for each course, overwhelming portion size 😀 Excellent service and very friendly. Thank you Luke and team 🤎 Emma and Jonny
Emma Jackson . 2024-03-17
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Lovely food. Great service. Will definately be back.
Denise Butler . 2024-03-16
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Lovely night at The Pour House last Saturday. Had the 3 mini burgers, patatas bravas and garlic bread. All were really tasty and I think I made a great choice. Service was excellent, it took a while for our food to come but we were kept informed as to it's ETA by the staff. Would definitely recommend for a relaxed evening for a catch up with friends.
Stephen White . 2024-03-03
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Popped in for a bite to eat last night. Lovely little place, nice menu that delivered very generous portions throughout the evening all the staff were very attentive. Would really recommend booking a table and paying this place a visit. Thanks for a lovely evening
Simon Macdonald . 2024-03-02
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The food & hospitality was fantastic. Definitely recommend the Pour House & will be returning.
julie dawson . 2024-02-22
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Amazing food and excellent service from the staff, will definitely be back and recommending this place to others.
John Dawson . 2024-02-22
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Friendly and very attentive staff. Amazing place for to visit for friends or families. Would recommend a visit if in the area!
Gary Linford . 2024-02-21
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Lovely staff, very helpful! The salt and pepper squid is heaven! X
Maya wilson . 2024-02-21
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Brilliant atmosphere, food is always fresh and full of flavour, the cocktails are really well thought out and taste beautiful 😍 the staff are always efficient and the two owners are so welcoming and lovely. Would highly recommend to anyone, can’t wait to be back x
Enya Bowness . 2024-02-21
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Went there for Sunday lunch last week the food was amazing and very tasty the service was outstanding and there was a great selection of meals and drinks to choose from and very reasonably priced would highly recommend going here ideal for family's and couples the place it's self was very clean and inviting will definitely be going back 😊😊
Michael Delaney . 2024-02-21
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Amazing atmosphere! Food is unreal and the staff are all so lovely.
Lily May . 2024-02-21
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Love the place, lost count how many times I’ve been and 10/10 everytime!! Friendly staff amazing food and great atmosphere. Real cocktails not the pre-mixed Rubish you get elsewhere ⭐️⭐️⭐️⭐️⭐️
JOHN WEDGWOOD . 2024-02-18
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Gorgeous food and amazing service, we visit the pour house regularly and have never had a bad trip. Both tapas and roast are the best we’ve had. Can’t wait for our next meal!
Kelsey & Rachel . 2024-02-18
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Table was booked for 6:30 - 8:30, after an hour of waiting I had to ask for them to take our food order. Music was so loud we had to shout. At about 8:15, after only just putting my fork down, 2 separate members of staff came to tell us someone needed our table, then brought the bill, with no offers for pudding etc. Another customer had to get up to let us in to pay as people had been kicked off their table and moved to the bar. Really disappointed as we’d been before for drinks and couldn’t fault it.
Aimz N . 2024-02-17
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We booked a family meal for 17 and we are all overly pleased with the service in the restaurant the food was absolutely gorgeous would highly recommend to anyone who lives local or visiting the town. Polite, caring staff, lovely inside just an overall brilliant place to enjoy food with loved ones and friends. 100% be returning!
SL Savers . 2024-01-14
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Fantastic service, delicious foods and a birthday sparkler in the cocktail
Fr Hu . 2023-11-03
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An amazing little bar/eatery in Whitehaven. The service is top notch, drinks menu is spectacular and the food…. Simply amazing. Definitely worth a visit
Dean Hodgson . 2023-10-31
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Very good quality food excellent. Service excellent clean atmosphere fantastic.
Judith Lomas . 2023-10-30
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The food and cocktails are astonishing and the service couldn’t be any better
ronan handisides . 2023-10-30
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Amazing food, drinks made to perfection, friendly and welcoming atmosphere. One of THE best bars in Whitehaven. Would very highly recommend visiting here. You will not be disappointed.
Katie Fitzsimons . 2023-10-29
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It’s the first time me and my mum went to this place for a Sunday lunch today. The atmosphere is really good, the food is delicious, you are spoilt for choice with the selection of great cocktails, and the service is great. We will be coming back here again. 😋
Smily Wiley . 2023-10-22
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My girls and I love the atmosphere here & the food is spot on every time. Everyone who works here always has such a warm welcome for us! :) Would 100% recommend.
Chloe Tyler . 2023-09-10
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This place is INCREDIBLE!! Me and Dani finally got some free time together, so automatically decided we were going to visit and were NOT disappointed!! Dani got the Sunday dinner, and I got the veggie Sunday dinner.. and lots of cocktails!! Loved absolutely every second. Not only were the drinks to die for and the food fit for a king, but the service was so lovely and genuine. They actually care about what they serve and how you are doing while you are there! I would also like the name of the decorator so they can do our entire house in the same theme please!! 🤭 Great place, get yourself there!! 🫶🏻
Shannon Standing . 2023-09-04
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First time in as The Pourhouse lovely atmosphere nicely done out ,cocktails were beautiful might have to go back and try the food
Fiona . 2023-08-29
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Stylish decor, great atmosphere, lovely staff warm and welcoming. Food fantastic great menu.
Tom Davidson . 2023-08-26
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Great friendly staff, good was red hot and value for money
Marc Humphreys . 2023-08-09
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Went with a group on Saturday for a friends birthday. We all ordered tapas, however I am coeliac so it’s always a bit of a worry what I can safely order with no contamination etc. We pre ordered and the staff were amazing, really knowledgeable about gluten free and were also happy to adapt dishes to accommodate where possible. They also have a separate fryer! Would definitely recommend.
Sian . 2023-08-08
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Had the privilege of attending the opening evening here. The food and cocktails were amazing. The staff were attentive and friendly, nothing was a problem. Can’t wait to return for Sunday lunch this weekend…..is it Sunday yet??
Laura Crears . 2023-08-07
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Lovely food and great selection of cocktails. Friendly and helpful staff with great service and an overall fun vibe. Would recommend the fried chicken and halloumi!
Ellie Glaister . 2023-08-07
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Great cocktails! Lots of flavour and options to choose from for those with different pallets. Presentation of cocktails is very fun and with detail and effort put into each. I’ve been here a few times now and never been let down with my experience. Highly recommend!
Shauna Donaldson . 2023-08-07
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Excellant food, service and drinks! All 8 of us really enjoyed it and none of us had any complaints. The food was absolutely lovely and would highly recommend! 👏🏼
Joshua Green . 2023-08-07
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Had a fabulous Sunday lunch great atmosphere fantastic staff made us feel welcome, would highly recommend a visit can't wait to go go again.
Pam Grave . 2023-08-07
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Lovely food, with a good selection, something for everyone. The staff were great and service prompt
Annemarie Houghton . 2023-08-07
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The Pour House is an all round amazing place to dine. With their extensive trendy tapas menu and out of this world cocktails you will not be disappointed
Cloud Competitions . 2023-08-07
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Very welcoming staff, top quality food!!! Especially the Brownie…would highly recommend to anyone!
carl denver . 2023-08-07
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Food was amazing will definitely be going back soon…. as in this Sunday 😁, staff wonderful!
Gill Todhunter . 2023-08-07
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Food was terrible. Adult portions of the Sunday dinner consisted of 3 roast potatoes, burnt Yorkshire, a slither of what we think was stuffing, a couple of pigs in blankets and 2 slices of beef. Vegetarian Sunday dinner adults was 3 sausages, 3 roast potatoes, burnt Yorkshire pudding and a pot of the worst vegetarian gravy I've ever tasted. Kids portions were 1 vegetarian sausage, 2 potatoes and a burnt Yorkshire pudding. We got a dish of vegetables to share between 4 people. This consisted of 3 pieces of cauliflowers which was very under cooked and some diced carrot and swede you'd use for mash and a few bits of cabbage. Extortionate prices for the amount and quality of food. We all felt ill afterwards.
Byron Scarah . 2023-08-06
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Fantastic atmosphere and staff, a homely feel with home cooked food that is lovely.
Sarah Morris . 2023-07-31
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Great place to be. Excellent food, service and atmosphere. I recommend.
Adaobi Ezeh . 2023-07-23
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love the food, love the drink, love the customer service! will be returning soon 🤍🤍🤍
Kate McBride . 2023-07-22
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Disappointed with the attitude of customer service. Arrived before 9pm to be told that the kitchen is already closed. At 9pm! My question is… how do you want invite tourists and get more from them if you can’t feed them. Im not surprised that this town is dead during season. As not fun of McDonlands this was the only place you can eat.
Tomasz Helizon . 2023-07-22
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Great cocktails and tapas. The Sunday lunch sharing board is lovely too.
Deborah . 2023-07-20
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Awful had a table booked for 5 for my birthday we arrived on time and they told us our table wasn’t free and turned us away . My daughter was really excited for her birthday so disappointed.
Grace Bell . 2023-07-15
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Going on Thursday for my 3rd visit. This Tapas Bar is lovely. Good atmosphere, excellent food, staff and service. Personally for me, I love the coffee, it's from Keswick. Highly recommend the Pour House.
Lesley . 2023-07-04
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Visited this gorgeously renovated tapas/cocktail bar today for the first time. From the moment you walk through the door all of the staff are lovely, welcoming and extremely attentive. My mum and sister had a Sunday dinner platter and I had a veggie sunday platter. The food was delicious, piping hot and had a good selection of all the sunday dinner trimmings. Our meal was amazing and very reasonably priced. I can't wait to go back through the week to try the tapas options. Thank you so much for a lovely meal! :)
Sara D . 2023-07-03
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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I love this place. Nice walk with the dogs then always call in for a pint. Lovely staff.