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3.7

Based on 2.060 opinions finded in 4 websites

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Nº 1185 in 1625 in Cardiff

Nº 12 of 18 Seafood in Cardiff

CUSTOMERS TALK ABOUT DISHES WITH..sausageschickentartarcookedpiefishcodsausagebatteredcurryhake

comment_iconOpinions

I've ordered from these 3 times. Every time the chips are beautiful! Every chippy I've tried in the last 2 years have been awful but this place delivers every time. Just Eat said it would take an hour to deliver but only took half an hour. Tried the burger meal, which comes with chips and sauce (I had curry) and it was really nice! This has definitely become my regular choice

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Curtis Holmes . 2024-11-08

MORE AT Google

I ordered cod bites and chips, staff were friendly, didn't have to wait too long and the meal was gorgeous. Would order again and would recommend

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madeleine hay . 2024-10-12

MORE AT Google

Chips were not fresh cold on delivery curry sauce is the worst had no flavour more like a chutney sauce. Batter sausage ok but batter to hard. I won't order from here again.

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master surfer . 2024-09-30

MORE AT Google

Lovely food here, friendly happy staff..😊

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Lorraine Clutterbuck-jones . 2024-09-29

MORE AT Google

Service was decent. Food arrived quickly and hot. I feel £2.50 delivery is a tad expensive as we live less than half a mile away. On top of that there is a 70p processing fee, so £3.20 spent before and food. Too pricey in my opinion. Portion size was good. Chips were nice but I feel they could have been cooked for a little longer. The burger I ordered came smothered in Ketchup top bun and bottom bun, it exploded all over the place on my first bite, and ended up scraping it all off. No mention of sauce when ordering. That would be best left to the customer in my opinion. Overall, half decent.

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Dan Adams . 2024-09-18

MORE AT Google

The Haddock was nice. No complaints. The sausage was average. The chips were hard and dry, more or less inedible. The chicken tenders were also very dry, seemingly reheated or left out or under heat for a long period. With such a small menu/choice, I would have expected much better. Delivery was also 30 minutes before its earliest delivery time, with the app still saying my order hadn’t even started to be prepared. Disappointing.

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Marco . 2024-09-15

MORE AT Just Eat

Unfortunately our order was very disappointing today, the shop claims they provide high quality food. All our items were poor, the batter on the fish bites was too thick,and somewhat soggy. The chips had no taste, they looked anemic, poor quality potatoes I would say. The fish itself was average, the curry sauce was also below average. If you claim to sell high quality food, you've got a long way to go.

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Patrick . 2024-09-13

MORE AT Google

absolutely beautiful! the fight was so thick and the batter was puffy and crispy. haven't had a good chippy in months but I will be ordering here again! also, love your little motor!

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Curtis . 2024-09-06

MORE AT Just Eat

No cancellation or order recived to say getting money back.

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Donna . 2024-08-30

MORE AT Just Eat

Fresh fish,crispy chips 🍟. Very tasty

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D Heron . 2024-08-26

MORE AT Google

Visit this shop many time food was very good fish was delicious and hot .price bit high but quality is good. Just to mention one off your male staff Member smoking outside shop . Which is not posh standard and serve me without wash hand .

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Farooq . 2024-08-22

MORE AT Google

Ordered the vegan vish with chips whilst at Greenman festival. £14 for a tiny portion - and the battered banana blossom (vegan vish) was so oily it was inedible. Considering what other stalls sold for £14 at the festival, it was a total rip off. Not sure what the prices are like in the actual shop - but would absolutely not visit based on this experience.

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Luke Turner . 2024-08-19

MORE AT Google

We had a great time watching the Olympics on TV and eating fish and chips. Both the haddock and cod were tasty, and the chicken curry sauce was delicious. The service was friendly and helpful.

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Miriam Schuman . 2024-08-17

MORE AT Google

Loved the food best ever i would order again from here

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luke . 2024-08-13

MORE AT Just Eat

The fish was absolutely spectacular the chips were excellent, curry sauce fragrant and gravy was a bit gelatinous but other than that 10/10 delicious

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Daniel . 2024-08-08

MORE AT Just Eat

One word! Horrible! The vegan fish had these fake little bones in it that made it impossible to eat, I nearly chocked on one. The fish was also slimy and grey, totally inedible. The vegan sausage in batter is tiny for £3.50 and the chips were so basic and badly cooked! After providing evidence Deliveroo agreed it was totally unacceptable and have cancelled my payment to them! Can’t believe this is being served as food

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Alan Flemming . 2024-08-01

MORE AT Google

Had posh box with cod dips and mushy peas and 2 fish cakes. Rating is collectively on food- (that's chip taste, oil residue, fish taste, batter mix, pea taste and temp, plus more) customer service, cleanliness of, shop, pricing, atmosphere...... 10/10!!! Will 100% be back! Impressed with their electric cars also!

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Clare Reah . 2024-07-25

MORE AT Google

first time ordering from here food was lovely best chicken curry ive ever eaten highly recomend

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trisha . 2024-07-08

MORE AT Just Eat

order arrived 30 minutes after the latest estimated time. I called the "restaurant" 4 times for an update but nobody replied. I also used the App for an update and again did not receive any reply. The food was cold and batter soggy when it eventually arrived.

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Amanda . 2024-07-08

MORE AT Just Eat

£4.25 for a large ( not large at all! ) bag of chips. Not your usual chippy chips taste either. No atmosphere at all in there. Shame really. Well over priced though imo and portion size for a large was far too small.

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mike gardiner . 2024-06-16

MORE AT Google

Didn’t answer the phone when I tried to find out what was going on with my Deliveroo order. Then the food quality has definitely gone down since I ate there last. Definitely won’t be ordering again.

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Rhea M . 2024-06-14

MORE AT Google

First time customer and last time customer. I feel mugged off, defrauded even. Just spend £30+ on food at this place for us and the kids. Fish - strong fish smell and soggy batter. Chips, the smell was bad even through the bag on the way home, like they’ve been cooked in burnt oil. Mushy peas - I smelt them, didn’t dare try them, let’s just say mushy peas shouldn’t smell like what comes out of you. I wasn’t brave enough to go near the curry sauce. The worst fish and chips I’ve experienced. I didn’t dare eat it. Wife and kids barely touched theirs. I’m angry that I travelled across town to be served this excuse for edible food. I suggest you put more focus in to your food instead of trying to represent something you couldn’t be further away from. Wish I went to domino’s next door.

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Thom . 2024-06-13

MORE AT Google

Very tasty food. It's just SO expensive! As a result, we often go elsewhere.

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Lawrence Davies . 2024-06-09

MORE AT Google

Awfull overpriced food, there is nothing posh about the shop apart from the prices. The food is mediocre and the portions are tiny. I will never visit again!

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John Jones . 2024-06-03

MORE AT Google

Overall the food was ok. The fish inside the batter was really tasty and the chips were good. It arrived hot. Good portion sizes. However, the batter was not crisp. It was soggy at best, under or not cooked at worst. And we received a curry sauce rather of the mushy peas that were ordered

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Sarah . 2024-05-31

MORE AT Just Eat

Overpriced for overpriced sake, asked for pie chips and curry sauce tonight, after repeating it 3 times when I got home the chips had no s and v and they gave me gravy instead of curry all for just under a tenner.... Mmm soz but not for me 🙈

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terryhewings . 2024-05-23

MORE AT Google

All the wrong food delivered and got told it’s a Just Eat problem

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Richard . 2024-05-20

MORE AT Just Eat

Absolutely awful. Cold food , mushy peas inedible smelt of ammonia and burnt. Really disappointed as was looking forward to it

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Samantha . 2024-05-17

MORE AT Just Eat

Ordered in advance, went to collect the order and it wasn’t ready due to a system error so had to wait 20 mins for the order to be made. Got home and curry sauce was missing and vegan fish was tasteless in comparison to what we have had at other takeaways. Rang to complain and the person I spoke to was extremely dismissive and defensive.

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Kiran Sidhu . 2024-05-17

MORE AT Google

I like fish & chips as an occasional treat. I was in Cardiff visiting my daughter who was working late. She recommended this shop, although she said it had been taken over since she last went. I chose the haddock & chips. For the first time ever, I binned the fish. The batter was thin, and there was a very fishy taste to it. The fish was also thin, no large lovely white flakes either. A real disappointment & the chips weren’t great either. Certainly not worth another try.

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Hercules R . 2024-05-11

MORE AT TripAdvisor

We had fish and chips and what a generous portion

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Katherine Elias . 2024-05-05

MORE AT Google

Chips dry and most of them are hard not tasty at all. Shocking for the price. This use to be so good years ago.

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Kevin . 2024-05-01

MORE AT Just Eat

The best fish & chips around! Always served with a smile & the tastiest food!

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Jodie Powling . 2024-04-26

MORE AT Google

Posh Fish & Chips at Cwtch festival was a delightful find! Their food is excellent, especially the curry sauce…a secret family recipe:) The couple running it are very friendly and welcoming. Highly recommend!

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Adriana Birmonova . 2024-04-16

MORE AT Google

I just had these at a Wedding festival and woowwww what amazing chips. So crisp and fresh. Well done. I would definitely hire you for an event.

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Katy Warrington-Banfield . 2024-04-13

MORE AT Google

Ordered garden peas and tartare sauce in the additional information parachute was no option to select in order. We received mushy peas and no sauce. Quality has gone down recently.

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Joanna . 2024-04-10

MORE AT Just Eat

Just (18:30) spent £11.25 on fish and chips Mainly batter the fish was not good, and the chips tasted like they were cooked some time ago. This place is very hit and miss, far more misses than hits of late.

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Dave Bryant . 2024-04-10

MORE AT Google

Made a order for three adults and two children one if the child's meal was a RAW burger 🤬 absolutely disgusting but as I know some beef burgers will come with a bit of red in the middle but definitely not as raw as this came and disappointed my child and made her feel sick as she took a bite as u could still see the shape of mince meat witch looked like it was only cooked for 20 seconds if that (no joke) also contacted the restaurant and was basically laughed at over the phone when I braught it up and was told I know nothing about how to cook food and was spoken to very rudely and wasn't even offered an apology.never again will I order from such a disgusting fish n chips shop again.p.s not the first time I've had problems here either.(Hire a chef)

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aidan m . 2024-04-01

MORE AT TripAdvisor

Used to live up to its name, now worse than a back alley chippy. They certainly no longer deserve the awards they received when they first opened. All the food was swimming with grease, the mushy peas were inedible slop and they even refused to more lightly batter one of the fish - something they and every other chippy I've ever been to have always been happy to do (gives me a bad tummy). Should have turned around and got a Dominos from next door, but the family really wanted fish and chips. They probably still get custom based on their prior reputation, but seriously, this place is worse now than your worst local chippy and should be avoided.

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Percy662 . 2024-03-28

MORE AT TripAdvisor

Food is vile. £3.50 for a vegan sausage that's the same size as my thumb! Chips were rock hard, and the bap was stale! All went in the bin. Spent £16 for absolutely nothing and when i tried to call them to discuss, they're closed!

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Tasha Ricketts . 2024-03-25

MORE AT Google

Great food! Forgot the gravy :(

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Sian . 2024-03-22

MORE AT Just Eat

Missing any sauce and the fish came in chunks not a fillet.

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Isabelle . 2024-03-20

MORE AT Just Eat

My delivery instructions were inside the brown packaging so the poor driver had nothing to guide him. Hence he went to St Fagans Rise instead of my address.

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Sue . 2024-03-18

MORE AT Just Eat

Amazing food from the best ❤️ the cod bites were delicious and the chips were everything you’d want and expect from fresh fish and chips. So happy they are now available for match days as I know where I’ll be getting my food from after the game 😉😉🥰🥰🥰

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CeinMichelle Seymour . 2024-03-12

MORE AT Google

Had an amazing experience here at the Posh Fish Chip Company this evening. We ordered a posh box meal, which gives the choice of fish/sausage chips and a curry sauce, mushy peas or gravy! The quality of the food here is immaculate would highly recommend!

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Ib Noor . 2024-03-12

MORE AT Google

Stunning fish and chips served by the nicest family - I highly recommend the posh fish and chip shop, and my kids LOVE a chip dinner from here xxx

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Alycia Hodge . 2024-03-12

MORE AT Google

Food was delicious, fast and way above the average chippy. Service was 10 out of 10 and will most definitely be returning!

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Kimberley B . 2024-03-12

MORE AT Google

Fabulous quality and fresh food. The cod bites were great! Highly recommend the mushy peas too. Thanks posh! You’re fabulous

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Poppy Mansfield . 2024-03-12

MORE AT Google

NEVER AGAIN DO NOT RECOMMEND Spent over £16.00 on 2 regular portions of chips, 2 x pots of curry sauce 1 x sausage in batter and 1 x fishcake. Only took a couple of minutes to drive home but the food had hardly any warmth. The chips were dry and stale. Phoned up to complain and to advise on the food they were serving was cold. The young female who answered the phone call apologised but found my phone call rather funny and was giggling whilst apologising. I asked to speak to the manager but was informed not available. The phone call was left live with no response. The first time and last time we will use this chip shop. Food binned. Total waste of money.

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Taffypp P . 2024-03-10

MORE AT Google

Best fish and chips I’ve had for ages

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penelope price . 2024-03-08

MORE AT Google

my delivery has not been delivered to me !! refund please

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Madeleine . 2024-03-08

MORE AT Just Eat

Wrong sausage delivered. Ordered battered, received normal.

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Tom . 2024-03-05

MORE AT Just Eat

i ordered a vegan fish & chips and omg it was so good! i find vegan 'fish' can be a bit hit or miss but this was bang on. i have missed a good chippy tea since becoming vegan and this was exactly what i needed. will 100% order again

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Zosia Milejski . 2024-03-03

MORE AT Google

You need to make your mind up when you close, says 9pm on the door yet turned away at 2030, really gone down hill lately and very overpriced

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Robert B . 2024-03-02

MORE AT TripAdvisor

Used to go to your Penarth branch for the Hot Chicken Curry and was delish! Proper chicken off the bone. Decided to try your Llantrisant Rd Branch, And although not advertised as ''chicken off the bone'' I was underwhelmed at the chicken which I can only assume to be frozen ''chunks'' - Dry and tasteless! Although the sauce is still lovely, the chicken really lets it down. Visited your Penarth branch again recently and sadly found out they no longer use fresh chicken either. Also, before where as I had to wait for my curry to be served up rather ''fresh'' now I just have to wait for them to microwave it. Not the best. Come on guys and gals, sort it out and it might just be worth the price and I would be paying a lot more visits I'm sure.

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C S . 2024-02-29

MORE AT TripAdvisor

Lovely staff very accommodating and amazing food! Definitely recommend everyone to eat here!

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Adil Huda (NAHD3N) . 2024-02-29

MORE AT Google

Great spot for a fish & chips. Love how they cater to everyone (halal options too). I’d definitely recommend the curry sauce.

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Tasnim Ali . 2024-02-29

MORE AT Google

lovely food and excellent service. was less than half hour after ordering! Will order again

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Rhys . 2024-02-29

MORE AT Just Eat

I really don't know what has happened to this fishshop, the food we had from there on the 26th was awful. 1 cod box meal, chips were cold, hard and a lot of the chips were black, mushy peas tasted sour and were inedible, really bad taste. I guess the one saving grace was the fish, it was nice. Other meal was pie and chips, same chips as box meal cold, hard and lots of black chips, not much to say about the pie, a bit squashed but OK. Quality of the food preparation and service has definitely gone down hill. For fish and chips this would be our go to place, I can't see me using this chipshop again.

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cardiffboy62 . 2024-02-27

MORE AT TripAdvisor

Excellent tasty hot meals very welcome as a weekend treat on a cold wet evening. Will order again MRJ

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Margaret . 2024-02-24

MORE AT Just Eat

Beautiful quality and great delivery

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Clair . 2024-02-23

MORE AT Just Eat

Failed to deliver a £29 order to my elderly parents in Llandaff (driver did not show for work apparently). This was a month ago and, after many phone calls and emails, nobody has had the courtesy to address this let alone refund what is due. Disgraceful. In response, no, no money has been received and I do not know what you mean by, 'put on hold'. Now that I have your ear, perhaps you may ensure my money is promptly returned. 13th Feb. Contacted by company and offered free replacement meal which my parents thoroughly enjoyed. In addition, I have today received a refund on the order. They went the extra mile to resolve this is issue and it is much appreciated.

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David Newsway . 2024-02-13

MORE AT Google

quick delivery which was lovely but the app is not allowing me to choose the sauce. Had mushy peas for the second time which I dislike

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Paul . 2024-02-06

MORE AT Just Eat

my husband loves the fish box meals and my crispy chicken burger ws delicious

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Beverley . 2024-02-02

MORE AT Just Eat

Delivered to another address..didn't receive my food

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Joelle . 2024-02-01

MORE AT Just Eat

Lovely fish and chip, a bit pricey

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Carol . 2024-02-01

MORE AT Just Eat

Delicious food, friendly driver (same last week) be although a little later than expected, you don’t mind when the food is so good!

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Zoe . 2024-01-28

MORE AT Just Eat

the fish fell apart before I got it on the plate as there was hardly any batter on it very disappointing

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Carla . 2024-01-28

MORE AT Just Eat

Food is awesome as usual and delivery exceptional... I do have 1 issue how does a double beef burger and chips with sauce £10 go to a single burger and chips with sauce at the price of £11 i understand prices rise but taking away 1 burger and still increasing it £11 is abit excessive. I was hoping it was a typo on site alas it wasn't. i order regularly from here but will be refraining on ordering the burger box in future.

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Scott . 2024-01-27

MORE AT Just Eat

Really so disappointed to share that Posh Fish and Chips claims of being gluten free and coeliac safe is just not true. I phoned to confirm and placed an order online this evening. Everything seemed great upon pick up, our gluten free order was bagged separately and labelled gluten free. But now my daughter is feeling absolutely awful. It’s not fair to make these claims if you cannot guarantee this. The website claims all staff are coeliac trained and everything is prepared separately. Something went wrong here and I wouldn’t want others to go here believing it’s safe when it is definitely not.

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Louise Risoli . 2024-01-26

MORE AT Google

Ordered for my elderly mum who's been fancying fish all day she throughly enjoyed it and delivery was exactly delivered at the time requested ty

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shameen lawrence . 2024-01-25

MORE AT Google

Food was great, chips no so much

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Leigh Bibbings . 2024-01-25

MORE AT Google

The overall food quality was good, however it had to be the smallest “large” portion chips I have ever seen in my life, which considering the price is disappointing. The curry sauce was missing from the order altogether, however I didn’t bother telephoning to complain as last time the staff were rude and unhelpful. There are far cheaper chippies in the local area so will be trying somewhere else next time.

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Gareth . 2024-01-25

MORE AT Just Eat

2 fish and chips terrible. Batter was all soggy fish was terrible as well. Had curry sauce and it was like water. Overpriced for poor quality food. Never again

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Marc H . 2024-01-24

MORE AT Google

Unfortunately the chips weren’t too good tonight. Most of them were green and like cardboard in both large portions that we ordered and for £5 each we were expecting better quality than that. Sausages were alright and so was the burger. Shame to see the menu has narrowed quite significantly. May be a while before ordering again sadly.

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Elise . 2024-01-23

MORE AT Just Eat

Lovely food, its quite expensive though. Had a cod bites and chips and sausage and chips with gravy. Also had to cans of pop 21.50. Its worth it as is the best in the area. The cod bites and chips was enough for x2 people if youre on a budget.

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Stephanie Alexander . 2024-01-15

MORE AT Google

Delicious!! Haddock amazing. Driver very friendly too

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Zoe . 2024-01-13

MORE AT Just Eat

Although food collected on time it was only just warm. Chips not freshly cooked and scrappy, batter soggy and mushy peas too runny. Fish inside the batter ok but luke warm. Won’t be using this place again.

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Goodol . 2024-01-13

MORE AT TripAdvisor

best fish and chips we have had for along time. Will buy again soon

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Margaret . 2024-01-12

MORE AT Just Eat

We regularly stop at Posh when we are looking for a good Fish Supper treat. Fresh, cooked to order, so it’s nice and hot - delicious! Fridays are busy as it’s so popular, but we always get good service.

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Sam . 2024-01-11

MORE AT Google

Well that was a shame! Had high hopes that PF&C would remain consistent with high standard enjoyed on our last two visits. However poor portions, cold chips and oily haddock on todays visit have scuppered that notion. Combined with being at the more expensive end of the market, think I'll give somewhere else a try. Shame.

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Mark Seymour . 2024-01-09

MORE AT Google

Great food, great service. Really tasty fish and chips. Lovely crispy batter and proper chip shop chips. The curry sauce is amazing!

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Coastal60951333542 . 2024-01-07

MORE AT TripAdvisor

Not posh in anyway, just basic fish and chip

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Leanne . 2024-01-03

MORE AT Just Eat

We ordered 2 portions of fish and chips on a Friday evening, the delivery time was very quick and the person delivering was friendly. However, the standard of the fish, especially the batter, was poor and soggy, the chips were also soggy. I don’t mind paying a bit extra for good quality food, however I wouldn’t be paying these prices for fish and chips again at the “Posh” fish and chip shop.

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Jack Hamilton . 2023-12-29

MORE AT Google

Really nice fish and good quality chips.

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steve . 2023-12-28

MORE AT Just Eat

The food was fresh and stunning

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Louise . 2023-12-28

MORE AT Just Eat

Delicious food and served hot and on time. Just Eat very kindly gave a 15% off discount voucher for a very late delivery the week before which was hugely appreciated.

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Zoe . 2023-12-14

MORE AT Just Eat

A wonderful meal, hot, fresh, super quick and tasty. Fully recommended to anyone.

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James . 2023-12-08

MORE AT Just Eat

Banging Fish N Chips everytime.

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Rob Francis . 2023-12-07

MORE AT Google

Beautiful food, always hot and great prices

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Kylie Badham . 2023-12-05

MORE AT Google

Food was delicious and The Posh Fish and chip company were really helpful when I called them. Would have changed to collection after realising no driver had been allocated at half an hour post delivery time but couldn’t find a way to do this on the app apart from cancelling the order altogether. Delivery driver lovely when we were allocated one though no acknowledgement of delay. Won’t stop us ordering here though :)

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Zoe . 2023-12-02

MORE AT Just Eat

Just bought some food for me and my son waste of money never going there again

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Stephen Aseka . 2023-12-02

MORE AT Google

Ordered about 9pm at 11pm driver turned up with no food n said restaurant was closed

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Derek Jordan . 2023-11-23

MORE AT Google

If you order after 8 pm they take your money wnd wont deliver.

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Łukasz Bajór . 2023-11-22

MORE AT Google

Had 3 lots of fish and chips. Each one The fish was cold. The chips were cold and like cardboard even the 2 pots of curry was cold and like sludge. Would never have food from here again. Go back to Five Star llandaff North

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Tina Said . 2023-11-19

MORE AT Google

The delivery was so late, then the driver got lost which resulted in cold food. Had to go looking for driver!! Food cold and dry as a nuns knickers. And for the price you pay for the actual food it’s shocking!! Gravy was just a big clump !! Never again

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collette . 2023-11-19

MORE AT Just Eat

The cod is fresh with a fairly decent crispy batter & the Battered sausages do the job when you want to eat unhealthily. The chips are hit and miss, sometimes good, sometimes slightly undercooked. They occasionally forget your order when they are very busy on Friday evenings. Overall not bad.

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Tom . 2023-11-19

MORE AT Google

Late. Was lied to on the phone that it had left. Then called to apologise that it hadn’t. Then I was promised that it would be done fresh when the driver did come but it arrived cold. Terrible experience.

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Gareth . 2023-11-17

MORE AT Just Eat

Fab food we really enjoyed the meal.

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Carol . 2023-11-17

MORE AT Just Eat

great food and delivery thanks

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Paul . 2023-11-16

MORE AT Just Eat

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Seafood
outdoor_seating_214196takeaway_214196delivery_214196

Awful bottomless brunch. Would not recommend at all. Order was taken 15 minutes after we sat down, we wouldn't mind but when we're on a timeframe and the staff were all stood talking at the bar, blatantly aware we were waiting to be served just opposite them, there wasnt an excuse. One of our party had to actually go over and ask if we needed to order at the bar or we would come and be served. It took another five minutes for someone to come take our order. We were sat right below a bit flat screen TV when a sporting event was going on and the place was loud, we couldn't hear each other speak! We had to chase our food order which was pre ordered because it just never came...and when it did, one of the dishes was incorrect. The food itself was a let down. The burger was literally a slice of chicken, a slice of chorizo and a bun. It sounds far more fancy on the menu. All the food was lukewarm at best and due to the other dish being late we couldn't eat at the same time. Ordered drinks that never came, chased them up because it had been near 25 minutes...to be told they'd be with us soon. Then another waitress comes along and asks us if we want more drinks. We informed her we'd just chased up the ones we ordered. When the drinks were finally brought, we were told we had five minutes left on the table...fifteen minutes before our time was actually up! We kindly said that we had been left waiting for drinks and food and there is no way we can down a cocktail in five minutes after it was late in the first place...to then be told abruptly by the waitress they had another booking after us. Sorry but that isn't our problem? If you operate things on a conveyer belt and then are lax with your service how is that our fault? We didn't receive any apology at all and we just felt like we were forgotten about the whole time. The downstairs female toilets were also overflowing with water and no sign was put outside to warn people or inform them to use the other one upstairs. Overall I'd never recommend this place or come back