The Parkgate Hotel in Cardiff

Had an afternoon tea experience yesterday with my daughter and hopefully it won’t be the last. My daughter had bought it has a gift and it was fab. Had never been to this hotel before and it was very impressive. The service was very good from start to finish. Nothing was too much trouble for the staff. Would definitely recommend.

Great experience in the bar today. Friendly service and made to feel special

Chloe in the bar was top banana

I had afternoon tea and dessert in the restaurant today and my experience was excellent. Thanks to Jamie. He was so polite and kind. Good service.

The lunch time set menu was exceptional value for the quality of the food we received. Would definitely visit again.

Beautiful spa and delicious lunch. Fantastic service from our waiter Jamie. Will be back.

After a long journey to Cardiff I arrived at 2am (the hotel were advised). When I did I found the room I booked was not available and there was no other spare room available due to an administrative error. No serious effort was made to contact me beforehand.

I had a fantastic lunch with my wife, I really recommend it if you are looking at something better than your usual lunch spot

Absolutely loved our stay here. The spa was lovely as you have to pre book and not too busy. Dinner was expensive but delicious. Breakfast Room was full but really tasty. If I had a say a negative,it would be about the car parking. There is no car park with the hotel. Separate expensive car parks are around the city which are available. A great experience but the car parking was a disappointment.

I stayed in a junior suite which was simply exquisite. The spa on the 6th floor is another wonderful element of the best hotel in Cardiff. Probably all of Wales. The location is amazing. 2 minute walk into town. 2 minute walk to the station. The staff are outstanding from the minute you arrive to also check out time. I wish I could give more stars. But then again I wish we could've stayed longer. We will return. And would highly recommend. ⭐️⭐️⭐️⭐️⭐️

sorry I meant to give you a 5 star but hit 1 star by mistake. I really enjoyed my stay with you

I recently visited The Parkgate Hotel for Afternoon Tea, a Gift Voucher received as a present. A very elegant hotel when you walk in with friendly staff and atmosphere with a perfect selection of tea’s to choose from along with coffee or your choice. The presentation, selection of finger sandwiches, hand made pastries and scones were superb in taste with our starter being a scotch egg and small quiche elegantly dressed with watercress and laid on a tasty dressing of mayonnaise. From the moment we walked in and shown to our table, we were made to feel valued customers and the excellent customer service by Aminat throughout was outstanding. A credit to your front house staff. Would definitely recommend The Parkgate Hotel Afternoon Tea for a gift to enjoy the experience that my mother and I did. Thank you so much.

Laminat was the lovely young lady that served us afternoon tea. She made our experience a really memorable one. Nothing was too much trouble and her smile lit the room. Thank you for a wonderful experience.

Lovely afternoon spent with family. Brilliant setting, brilliant service from Giovanna, nothing was too much for her. Would highly recommend the park gate

Amazing spa and hotel. Staff all very friendly. Aminat served us afternoon tea and was extremely accommodating, polite and welcoming.

Nice hotel central location in Cardiff rooms nice beds a bit hard apart from that was nice

Had afternoon tea. Food was excellent and service and attention from Giovanna was first class. Would highly recommend this.

The hotel has a charming historic feel, which I really liked. Its location is very convenient, and the room was clean and well-maintained. However, I was surprised to find that we were assigned an accessible room (Room 102), even though we didn’t request one and do not require those specific accommodations. I believe accessible rooms should be reserved for guests who truly need them, and if the hotel is assigning them due to high occupancy, the front desk should inform guests beforehand. I typically don’t request room changes because I trust that a 4- to 5-star hotel will prioritize guest comfort and service automatically. Unfortunately, this experience left me a bit disappointed and slightly dampened the mood of my first visit to Cardiff. On a brighter note, the in-house restaurant, The Sorting Room, provided a wonderful dining experience — I’ll be leaving a separate review for that. PS: water pressure is low, better not to wash hair there if you are in hurry.

my partner planned a surprise birthday weekend for me and booked us a room at the parkgate hotel in cardiff. really nice hotel, when checking in we were told that breakfast was 7:30-10:30. the following morning we came down to breakfast shortly after 10, my partner spoke to reception and she was met with a really rude receptionist. the receptionist was a white male, early 30s, wearing an orange tie and a beard. he didn’t have a name tag but he worked on reception between 10:00 and 14:00 19/05/25. there was only him and another woman. he was rude, sarcastic and didn’t apologise on behalf of his colleague that told us the weekend breakfast time. he said “umm well breakfast is now closed. it closes at 10” he then looked at his watch “it’s now uhhh 10:10 so i don’t know what to tell you, they won’t let you in but you can try”. from the speech it doesn’t look bad, just blunt - but his tone was harsh it was all just very demeaning and unnecessary, that’s not how you speak to guests. he brought her to tears due to his hostile attitude and that is completely unacceptable - i refuse to accept that kind of behaviour. my partner struggles with severe anxiety and her mood was affected for the rest of the day due to the receptionists lack of decorum. yes there was a mistake made but it wasn’t our fault, we were given incorrect timings. after using the spa, we returned to reception to collect our bags (which we left with a different receptionist), the same ill-mannered receptionist was speaking to another guest in front of us and was very polite to him and even said that there was a gift in his room. we were not met with any greetings or warmth by this member of staff and it’s just not okay. this experience put a real dampener on our stay. i would hate to think our difference in treatment was due to us being a young interracial lesbian couple and maybe we don’t fit the usual clientele - which if that is the case it is unacceptable, discriminatory and vile.

I didn't actually stay at the Parkgate Hotel but attended its spa. The spa is spacious and clean. The spa therapists are friendly and informative. I was treated by Moitshepi during my treatment, which was a absolute face and body ritual. She treated me with absolute care and explained some of the steps to me. She even wrote down what she used for my treatment so I could use it in the future. Can't wait to come back in the future for a future treatment!

We recently celebrated my birthday at the Park gate Hotel and had dinner at The Sorting Room and Giovanna was great. She looked after us so well and was super attentive😁

All boxes ticked,great place to stay.

I’ve had a lovely solo spa day experience here, the staff were accommodating + clean utilities i.e lime infused towels, beverages upon request ext. Nicole was my treatment specialist, and done such an amazing job at releasing tension knots in my back. Additionally, the afternoon tea was delicious! would definitely book again:)

I have enjoyed my recent stay at the Parkgate hotel. I chose this hotel because of its history being an old building (post office). It is a walking distance from the train station and the high street. I also appreciated the receptionist (Ana), she has been very accommodating and pleasant to speak with. I had an afternoon tea whilst I was staying there, it was a lovely experience. All the staff are very friendly. I won’t hesitate to book again in this hotel when I’m in the area.

Lunch was fantastic, amazing champagne and cocktails. Great value set menu and service by Massimiliano was brilliant!

Had a real issue with the booking, was charged twice for the room and tried twice to rectify on the phone, was cut off the first time and then promised a call back the second time which never came. Eventually sorted this at the hotel but for a 4 star hotel I was very disappointed with the service provided.

The Parkgate is located right in the centre of Cardiff so good access to local restaurants etc. But no parking and awkward to get to on foot or via public transport. For a luxury spa hotel they are not very generous with their services and require prebooking and additional payment for every aspect of the stay apart from the gym (only for hotel guests). There is no pool aside from the spa. The standard queen room was surprisingly spacious and clean with a luxury feel. There are robes and slippers provided for use at the spa. No fridge or mini bar in the room, just a slightly scruffy kettle and bottled spring water. Overall a nice hotel, but very few complimentary services.

Had a great spa day with lunch yesterday. Fabulous service from Allison Monica and Courtney in the Spa who were so helpful they couldn't do enough fir us. So relaxing in pool and sauna and a lovely prosecco. Followed by a stunning 2 course lunch in tge restaurant. Highly recommend.

Excellent service by Gwvanna and a stunning meal.

Had a lovely lunch and the waiter was very attentive and friendly

We had the best time at the Parkgate. We were given a complimentary upgrade as it was my partner’s 30th birthday which was a lovely way to start our stay. We then had a Bubbles and Afternoon tea package at the spa and Monica was really lovely in looking after us. There was a slight problem with our locker which was fixed very quickly but Monica made sure we were well looked after while waiting for the quick fix! A great experience throughout!

Beautiful hotel with excellent service

Another amazing visit to the Parkgate Hotel and Spa We treated ourselves to the Lavish Lunch and Spa package, Our lunch was delicious food first class Kim our waitress very attentive, as was the Ladies in the Spa Monica, Gabby, Courtne and Alison!! Looking forwards to my next visit in a few months Highly recommend 10/10 xx .

A perfect family stay at the Parkgate. Staff go over and above to meet your needs, especially Mo who looked after us at Dinner. Thank you for your kind service !

A Perfect Anniversary Dinner We had the most wonderful evening at The Sorting Room in Cardiff — the perfect place to celebrate our anniversary. From start to finish, everything was exceptional. The chorizo and hummus starter was absolutely amazing — so full of flavor and beautifully presented. The rump steak was cooked to perfection, tender and delicious. Every bite was a delight. A special mention to Mo, our waiter, who was fantastic — warm, attentive, and made sure everything was just right. He really added to the experience. The atmosphere was elegant and relaxed, and the whole evening felt so special. We couldn’t have asked for a better way to celebrate.

Nice hotel, didn't stay the night, just a business meeting.

We recently had the pleasure of staying at the Parkgate Hotel, and we are delighted to share our positive experience. From the moment we arrived, we were impressed by the quality of drinks and food, both of which were outstanding. Upon entering our room, we encountered a minor issue; however, we were pleasantly surprised by the swift response from the hotel staff. By the time I returned to the room, the maintenance team had already addressed our concern and we were offered a prompt room change, accompanied by sincere apologies. The overall service was exceptional, and we were fortunate to be assisted by Richard at reception, whose professionalism and attention to detail stood out. It is worth noting that every member of the hotel team was welcoming and hospitable, contributing to our wonderful stay. Given our positive experience, should we need accommodation in Cardiff again, we will undoubtedly return to the hotel.

Loved every minute of our stay here, the beds are comfy the staff were lovely and welcoming and the hotel itself is beautiful would stay here again in a heartbeat

Mo our waiter was so attentive and made our experience extra special with a complimentary glass of Prosecco and cake to celebrate our engagement - thank you! My ultimate spa day location is the parkgate!

I’m still here at the moment will be checking out in the morning 22nd Feb 25 what a terrible hotel Where do I start Booked the Saturday £570 then decided because we where traveling a long way we will stay the Fri so we will have no problem going to the game rugby ire v wales Fri £280 Today the room to stay tonight £370 a little annoying We paid for breakfast on both mornings We sent back breakfast this morn as it was cold and I mean cold I actually bit into a bit of bacon and it was reheated and cold We rang and the lovely girl who delivered said and I quote I can reheat it for you Now I understand this weekend with the rugby on would be busy But this is no better that a normal hotel Premier inn at best Yes great because it’s beside the the ground but that’s all Not happy Will never stay again

A great hotel . Room was very nice. The dinner was fab. Staff very helpful and curious. Would definitely go again.

Great couple of days away with the family. Room, food and service is excellent as always, I stay here on a weekly basic for work. This is the best hotel in Cardiff

Amazing room and facilities. Incredible breakfast. Unsure why it is 4* and not 5*. We also got a welcome gift for our son and staff were very friendly. The spa was amazing and very good value.

I recently stayed at The Parkgate for my birthday. There was an error with the booking so despite arriving fairly early and being in a decent space in the queue for check in I had to wait until until my husband arrived after he had parked the car. This meant we were seen some 40minutes and the booking was retrieved. For some reason the booking agent had used surname as first name?! Anyway after a tense wait thinking we didn't have a booking we were allocated room 514. We were not told on check in this was an Accessible room so found out when we went in. This wasn't an issue until we used the shower. The bathroom floor flooded and this did not go even on departure. So if you wanted to use the bathroom during the night your feet got soaked. We were knew there was no point complaining that evening as they were fully booked so would not have been able to move us. For what we paid this was not what I would expect, it's dangerous needs to be dealt with. Breakfast was delicious, a good selection of food and alternatives if you have food intolerances or following a particular eating plan. Staff were friendly and polite in the restaurant. On check out we raised the issue with the room and the lady that dealt with us listened and advised what we could do in the future if we were going to stay again. Later that evening when I was home I realised I had left my phone cable in the room. I called the hotel and spoke to Lara. This member of staff went above and beyond to find my cable. Her shift was about to finish but regardless of that she made a point of going down to the basement to check list property and retrieved my item. I was so grateful and so impressed by her attitude to help. She really turned my opinion around in terms of staying again. She is an asset to your hotel and please make sure this feedback is passed to her as it really was exceptional.

Lovely hotel and room - didn’t manage to get a space in the spa, which was a shame - would have been good to make the need for pre-booking clearer when booking our room. Breakfast was good but only one (very slow) coffee machine available with a large queue - a cafetière would have been much better.

Lovely stay at the Parkgate Hotel! Special mention to our waiter in the Sorting Room - Nahier! Made our anniversary extra special with complimentary cocktails and a dessert. Great food and an amazing stay. Thank you x

Had Afternoon tea 8/2/25. Really enjoyed the visit. Loved the hotel. It's nice to see that there's an option for a great looking hotel in Cardiff. Would like to mention staff from the kitchen as they made sure we had sandwiches which were suitable for are needs. Special thanks to Giovanna who was very friendly and gave good service.

5 stars for the gym but the food is very average.

The post rooms is an amazing restaurant, we've gone twice now for Christmas day and Valentine's and both times amazing food, great service and I really appreciated the live music. Highly recommended!

Great property and perfect location. Clean and modern rooms.

Great dining experience, amazing customer service from Mo and the team.

The venue and surroundings are stunning! Giovanna our host was absolutely fabulous, providing a first class service in a professional way. Italian by birth who knows the ins and outs of Welsh rugby better than me! She was very attentive to us and everyone around us always with a very natural smile. At your next staff meeting please give her the recognition she so deserves

Stunning hotel in central Cardiff, very near the stadium - which was not part of our visit. Absolutely will be back - the only truly bizarre element of the stay was the £40 pp for 90 min pool charge. Surely there must be a better strategy as even the staff seemed rather embarrassed about this.

We recently stayed at The Parkgate Hotel for a special birthday treat and had an absolutely wonderful experience. The hotel is stunning, with beautiful decor and a relaxing atmosphere. We especially loved the spa – it was the perfect way to unwind. The staff went above and beyond to make our stay memorable. We were so touched by the thoughtful birthday surprises waiting for us in the room – a box of delicious macarons and a personalized card from the team. As if that wasn’t enough, we were delighted when a bottle of prosecco was delivered to our room shortly after. We couldn't have asked for a more perfect stay. Every detail was carefully considered, and we left feeling truly spoiled. Highly recommend!

Best place to stay in Cardiff we've found so far. Looks great inside, nice quiet rooms right next to the principality stadium for gigs and shopping in the city. Gym included with options for Spa and the restaurant.

I stayed here for two nights for work and I had a great time. Courteous and helpful staff, very comfortable bed, comfortable and comfortable room throughout. I had dinner at the restaurant, excellent food and interesting choices. International breakfast with a wide choice. Central location very convenient for getting around on foot. I would stay here again and recommend it!

I stayed here for my wedding anniversary on the 18 January. Our room overlooked The Principality Stadium and the Arms Park. In the room was a selection of Macarons and some water. The bed is very comfy! The bathroom has a great walk in shower with the usual stuff that you expect in a hotel. I had paid for the prestige package which meant that we had bottomless prosecco, wine, cocktails, cider. You also get a small selection of canapés which were very tasty just wish I had more. I should say our server Chloe was absolutely brilliant!!!! We had room service for breakfast which I ordered through the Celtic manor app and was very expensive considering it was a few pastries and muffins. The hotel reception is tucked away and feels odd / out of place and not very welcoming so we used the express check out.

The location was ideal and close to the train station, the breakfast was great and the staff very friendly.

Yesterday I had a delightful dining experience at Parkgate Hotel From the moment we arrived, the atmosphere was warm and welcoming. Mo was wonderful he really took care of us and made our day special. Thank you Mo xx

Our server, Mo was fantastic! Great service and very friendly :)

We came to the Sorting Room for an evening meal, and were looked after by Mo. Mo made sure we felt welcomed and had everything we needed. The wellington and pork belly dishes were insane, and were so flavourful. Mo wished myself a happy birthday and provided a complimentary dish and cocktail to make the meal special.

Don't go to this place expecting good service. No parking, got food poisoning from the restaurant and even after being promised a refund for my dinner that night, never got one. Stayed here in Sep 2024. Followed up by phone several times and only after writing a google review 2 months later because I was tired of chasing them, did I get a response. Of course, it was a public response over google so everyone could see that they responded. Once I reached out directly (as they asked me to do), taking it offline it took many attempts to get 1 single response and even then my refund request was not addressed, acknowledged nor processed. I guess this hotel really needs the money more than I do. Wow. Terrible service. BEWARE!!!

We spent our anniversary and Alicia and the rest of the reception team made our stay one to remember. Mo from the Sorting Room was also outstanding and very attentive, all round an extremely amazing experience and we will definitely come back.

They have done a great job turning this building into a beautiful hotel. Staff were very polite and nothing was to much trouble.perfect location all in all a great experience

I cannot recommend this beautiful place enough. I called early today and Emily was so helpful and lovely on the phone. When I arrived, Monica was speedy to introduce me to the Prosecco and show me around and how to use the facilities. The actual spa is unbelievable. It’s bougie, clean and so peaceful I basically walked out of there sleeping it was exactly what I needed- I was pleasantly surprised that the robe and slippers were included in the Twilight deal. I even prefer this over Bath Therme Spa because it was quiet, all kept together and only a limited amount of people at a time. It is modern and looks over the principality stadium. Monica then sold me a few gorgeous Elemis products- she was the loveliest lady and I’ll be back in no time so say hello again. Thank you Parkgate Hotel & Spa.

First class hotel right in the city centre. Great quality buffet breakfast.

I would give it 5 all the way but room cleanness wasnt that good. A very big black stain on the bed. I was in a suite No slippers No amenities Nothing

My recent stay at The Parkgate Hotel in Cardiff was nothing short of exceptional. From the moment I arrived, the service was outstanding, with staff going above and beyond to ensure a seamless experience. The rooms are beautifully designed with a perfect balance of style and functionality—every detail has been carefully thought out, from the layout to the conveniently placed sockets. The spa was an absolute highlight, providing a luxurious and relaxing escape. Dining at the hotel’s restaurant was equally impressive. I was served by Mo, who was incredibly attentive and made the experience even more enjoyable. A brilliant hotel in the heart of Cardiff—elegant, professional, and welcoming. Highly recommend, and I will definitely be back!

Everything about this hotel was amazing, would definitely go again. Our room was 10/10 and reception staff were excellent. However, breakfast was chaos. So slow and you’ll have people barging into queues if you’re waiting for food to be served at the buffet.

We had a lovely 1 night stay with breakfast for my daughter's birthday 🎂 a perfectly located hotel with lovely clean rooms and facilities, Rose was a very friendly member of staff

Wonderful dinner and great service from Giovanna❤️

Lovely food and great service from Nahier!

Lovely stay. Very peaceful considering how central the location is. Staff are lovely and so helpful. Particular shout out to Tarzina who helped me at breakfast. I have disabilities and use a rollator so a self service breakfast was always going to be tricky. She went out of her way to help and could not have been more attentive and helpful. So appreciated and very impressive.

Lovely hotel and in a great location. Visited for 40th birthday and disappointed that the Parkgate didn't make it a special stay. Only offered extras that were to be paid for and were very expensive.

Excellent hotel in the centre of Cardiff, proper service, food and drinks.

Amazing hotel at an amazing location right centre of Cardiff. Great Spa, ambience and staff, very helpful, especially Alicia and Lily at reception.

Aminat gave beautiful service for a stunning afternoon tea. A lovely treat

Lovely food and atmosphere! Aminat was great! We will be back!

Afternoon tea was lovely with amazing food and tea. The service is great and Giovanna and Mohammad were very attentive and helpful.

Just had a brilliant lunch. Service was great and Mo really added to our experience. Can't fault it.

We were well looked after from check in to departure, very courteous staff, beautifully appointed hotel and rooms, very centrally placed for our visit. Perfect.

Wonderful experience in the Sorting Room. Mo was efficient and kind and provided the service we needed with high quality.

Ideal location. Welcoming friendly staff. Bar was lovely. Room was clean and comfortable. Breakfast buffet had plenty of choice. Will definitely re-visit and recommend to friends and family.

I went for afternoon tea and it was lovely great service from our host.

We came for our anniversary and couldn't have had a better place to stay. So comfortable with a luxury feel and lots of attention to detail.

Really nice hotel. Felt clean and comfortable. Quiet room which didnt feel stuffy. Would definitly stay here again.

Came for a family dinner to celebrate my father's 80th birthday. Mo provided faultless service all evening, the birthday boy was presented with a complimentary cocktail and dessert which was a lovely and unexpected touch. The food was lovely and the excellent desserts more than generous... Would highly recommend 👌

Great service and Mo was super attentive, friendly and natural. Recommend.

We had an excellent time. Our waiter was very friendly and attentive (Mo) and the food was delightful.

I thought the room was small for a superior queen my friend had a single room which was more rectangular and spacious with a better outlook.I felt some slippers would have been useful with a marble floor in bathroom which only had a shower. To reach the safe was impossible unless you were 6 ft tall i am 5 ft. The towel rail was also too high for me. We only had 1 hot chocolate between us. We were disappointed with the room . The food was excellent and staff lovely particularly Ryan.

Fantastic, great, very professional and polite staff, who couldn't do enough to make our stay more than comfortable. A very clean and comfortable room, very lovely bathroom. Very nice breakfast.Top notch. Worth a stay. 10/10.

Comfortable bed, lovely clean room, attended the spa, thought it was a bit pricey for what it was. Only poor thing about this hotel is there's no parking

Lovely afternoon tea and great service by aminat who took care of everything

the 3 course meal was great value. the food and drink was incredible. Massimilano was a very friendly waiter with great service. would highly recommend

Fab fab fab,! Outstanding service, nothing is too much trouble. Will return.

Jas was fantastic, served in the signature lounge. Really made me and my wife Ambres anniversary very special. Great work Jas

Lovely meal with excellent service from Mo. Will definitely return based on service alone! Excellent stay.

The food is ordinary, but the people, location and everything is lovely. Raven is the best waitress I met.

No car parking is awkward, so okay if you go by train. We were a large group booking and everyone who had to drive had a nightmare finding a car park. Staff were phenomenal. My room was opposite very noisy bars. I couldn't find the kettle or teabags. Someone told me that they were in the wardrobe after I'd already checked out. It was the only place I hadn't looked. I'd have loved a long soak, but I only had a shower room. Very clean. Breakfast was good and the staff on service were very helpful.

Amazing Christmas Eve meal! Thank you so much Massimiloano, who helped out with all my allergies ❤️