The Parkgate Hotel in Cardiff

Lunch at sorting room. Absolutely fantastic- great service form Mo also

Recently visited the spa at The Parkgate and had Lucy provide me with the Elemis Head to Toe Glow Enzyme Treatment. It was absolutely divine! Everything was perfect and she made sure I was super comfortable. Would definitely recommend Lucy and this treatment!

A lovely hotel, and fantastic staff. Overall a luxurious experience and although a few minor things occurred (listed below) I would strongly recommend. The first thing I would change is there was a long queue for the coffee machine at breakfast, which I thought could have been easily solved by using a couple of new machines. Secondly, I would have liked the thermal spa (which cost over £100 for two) to be private for the 1H30m. It is an intimate space and one of the buttons for the bubbles weren't working so the other couple that were there at the same time stayed on the working side. I wouldn't have bought this package if I had known it wouldn't be private, so that was disappointing. The space and steam rooms themselves were nice refreshing. The superior rooms were stunning, spacious and comfortable. There were no slippers provided, but staff promptly provided them, which leads me to say, the staff were very helpful in the spa, hotel and restaurant. While having dinner at the restaurant my wife was given a complementary drink and dessert (for her birthday) which was a lovely touch. I would definitely recommend this hotel, but be aware the thermal spa is shared (or at least it was when we were there)

Brilliant service from Mo, and delicious food. The scotch egg starter and lamb main are definitely recommended. A great place for a special occasion.

I went out for my partner and I 4th anniversary and we had a really good service for our meal. Our server was Mo and he was polite, friendly and couldn’t do enough for us. We even had complimentary drinks and desert along with our meal. Highly recommended and will be back here soon!

Stayed here the other night, room was lovely and the staff were also very professional and friendly. We spent our night in the Bar area which was incredible, Oli who served us was so friendly and nothing was ever a problem. Excellent stay!!

We stayed in superior suite room, it is awesome. Very clean and spacious, definitely more than our expectations! I would definitely recommend it for families.

Such a buteful and well coming hotel

Great service from Mo at The Sorting Room!

Lovely hotel beautiful rooms and comfortable bed all tovz high standard. Staff friendly and helpful. Only 4 stara because the booking process on linexwad difficult and then when phoning in subsequently also difficult. 3rd attempt rerouted to celtic Manor Hq switchboard, who couldn't answer all my questions. Then, days prior to arrival, I was bombarded with emails urging me to check in online, which I then discovered required an app to be downloaded which initially did not work smoothly, not accepting the code I had been sent . it then sent me an electronic door key. Maybe I'm old fashioned but for a premier hotel I do expect real people to meet the guests checking in and out. ( we did go to the desk anyway for a room keycard, for the lights to work)

Great hotel, lovely staff. £37 Breakfast for 2 in the morning was really poor. Nothing fresh, cold hard meat! Not what I would have expected. Everything else was great

Fantastic meal at Sorting Room restaurant. Our waiter Mo was excellent and went out of his way to make our occasion special, would highly recommend.

We had the 3 course lunch in the Sorting Room. All the food was gorgeous and the attentive service from Massimiliano made my mother's birthday particularly special. Would definitely recommend.

We are regular visitors to this hotel, we always have fantastic service - especially Ryan, the Front of House Manager who has helped us on a number of occasions. We always eat at the Sorting Room Restaurant at the Hotel. Although there are many options in Cardiff, there is nowhere better than the hotel restaurant. Kaspars and Kim are fantastic supervisors of the restaurant. If you dine here, see if you can be in Masmiliano’s section. He is an outstanding waiter who is always attentive. All these staff have great humour too which is an added bonus.

Fantastic hotel, clean rooms, lovely hospitality tray. Very friendly staff. Delicious breakfast with a wide variety of options. Very central location. Would thoroughly recommend.

Amazing service at dinner time. I went with my boyfriend as a birthday celebration and we were served by Massimilian and he was brilliant. He was so friendly and funny, and gave me a birthday cocktail, and a small dessert (which were both delicious). Mo served us the food and didn't leave until everything was declared perfect. Would definitely come again!

Amazing Sunday lunch and use of the thermal ,Best Sunday lunch In Cardiff Masssimo could not do enough for us he made our day thank you!

We stayed at the Parkgate last Saturday and had a mixed experience. We had room 242, it cost £315 for the night + breakfast. The room was good, very large with a separate lounge with sofa. The bathroom was great (the toilet flush fixture was loose) . The sound insulation of the bedroom was terrible. We could hear everything happening on the street outside from late night / early morning drunks to heavy traffic and sirens all through the night. This, combined with a very firm mattress, unsupportive pillows and air con that stopped every hour led to a terrible night's sleep. Breakfast is mediocre. In my opinion, a 4 star hotel breakfast should be cooked to order and not a buffet. I also begrudge queuing for a substandard coffee machine coffee when I've paid so much for the night. Other 4 stars I've stayed at give you a cafetiere. Staff were friendly and professional. On check out, nobody asked us how our stay was, I probably wouldn't have written this if they did. The location of the hotel itself is brilliant, it's great for exploring Cardiff, it's a stones throw from the train station and the stadium. St Mary's street is 2 minutes walk. The rooms overlooking the street are at the mercy of the Cardiff nightlife. We probably won't stay at the Parkgate again and if we did, we'd insist on a room not facing the street.

After traveling for hours, my husband and I finally settled in our room on the first floor. I went to take a shower and in the shower I was welcomed by 5 mini flies. I called reception and informed them and requested to switch rooms. They were “all booked up” but sent maintenance. I showed him the pictures AND VIDEO. he said we can’t stay there that he would talk to management. No one ever called and helped us out. Thank god we were only in there for one night.

Had an excellent 'couture' treatment with Cerys in the spa and great service by Monica. Would highly recommend and will be returning!

From Rory to Lilly(following day) to Keith , who's extra mile approach saved the day...I had my coat returned after leaving it in the bar on the evening of the "Welsh Sports Hall of Fame" event. Thanks all, I hope your managers look upon you all favourably for your excellent, enthusiastic, customer service. Cheers, Colin O'Sullivan - Resource Ltd, The Maltings, Cardiff.

I recently stayed at that hotel and had a nice experience. The room was very comfortable, featuring an exceptionally cozy bed. The hotel was quiet and very clean, making for a relaxing stay. The staff were welcoming and friendly, adding to the pleasant atmosphere. Overall, I highly recommend The Park Hotel for anyone looking for a comfortable and enjoyable stay in Cardiff!

Great location and service 👏 very clean and comfortable

Had a lovely couple of days staying at The Parkgate with my two daughters. The hotel itself is in the best location in Cardiff. Right in the City Centre surrounded by all the shops, cafe's, restaurants and bars etc. Hotel was very clean and smart everywhere. The staff were all very welcoming and genuinely nice, no pretentious nonsense that you sometimes find in more upmarket establishments. I have to mention Keith on front of house, he was so down to earth and friendly. All the staff were lovely. Breakfasts were delicious. Buffet style with all you could want and the dinner was delicious. I wouldn't hesitate to recommend The Parkgate to anyone wanting a relaxing few days. We also used the Spa and had treatments during our stay which was also a fantastic experience. I do love a good spa day. Krystal was my therapist and she was super friendly but still professional. My massage and facial was so nice I dozed off!

5 minutes away from Cardiff Central station and millennium stadium and shops.rooms comfortable. First night in the restaurant, the service was slow,but the food when it came was good, but mushrooms ordered as a side did not arrive , so cancelled them when they offered to bring them. And people who came after us were served before us.

Mum and I had a wonderful stay at the Parkgate. Chloe was so kind to my Mum whose mobility is limited due to a hip fracture. Chloe made us feel very welcome and as though nothing was toi much trouble.

Brilliant staff and breakfast was fantastic. Rooms very comfortable.

Lovely hotel, attentive staff. Able to leave bags in the morning and collect before we left Cardiff. Great breakfast with multiple options.

Staff was friendly and professional. Rooms were clean and beautifully decorated. Our concierge Keith was very helpful and friendly.

it was very nice and the team there were very kind to me and my family

Spa massage with Cerys, this girl is outstanding. Her technique left me feeling calm and reset. She was able to find and treat areas feeling the most stress and world her magic to treat them. I want her to be my little secret but she deserves lots of praise and commendation! Thanks for fixing me Cerys x

it's a nice hotel in a great location. The hotel doesn't have parking which is understandable given location . ncp opposite is £35 approx for 24 hours so parked at the train station which is around £13. it's around 7 mins walk from hotel. Had dinner at the restaurant which was a mixed experience of waiting nearly 10 mins at the greeting station, good table service with some good food .

Wonderful stay in Cardiff, our first time and we would definitely come back. The Parkgate was convenient for trains to London and close to lots of great restaurants, the castle and Butte park. We upgraded our room for a tenner and it was gorgeous, the bathroom was a bit small but otherwise it was perfect and quiet. The hotel gym and all the facilities were excellent as was breakfast.

Clean, central and friendly staff. Great breakfast.

Amazing location and a tiptop hotel if want a little luxury. The staff are excellent. Very helpful. Super friendly.

Fabulous for a short city break. Breakfast was delicious

A fantastic stay. Rooms were spotlessly clean. Reception staff very helpful during the check-in process. Spa facilities were excellent especially the treatments. Spa staff were very attentive and professional.

Great hotel, good service, comfy beds

Absolutely beautiful hotel in the heart of Cardiff. Very impressed with all aspects of our stay. Our suite was perfect from top to bottom. The kids loved the bunks and the free goodie bags. The full Welsh breakfast was delicious. Could not ask for a better stay!

Lovely hotel well placed in the centre of Cardiff. But no noise from outside. We had a room that over looked the millennium stadium. 5 min walk to the train station. Room was very clean decor in the room and hotel very well kept and of a gigh standard. Even member of staff we spoke to was very pleasant and helpful couldn't have wanted better. We didn't have food but it looked very nice what others had. Only annoying thing was number of bar staff. There was a wedding on when we got the so bar staff were stretched looking after the number of people. But it didn't spoil our time there. Breakfast was very good and worth that bit extra. Thank you for a lovely weekend.

You will not find a more central location to all that Cardiff has to offer. Nor are you likely to find better service nor more elegant rooms. We were in the Tower Suite which was incredibly spacious, elegant, striking, and well-appointed. Turndown service includes a pillow spray, a tube of temple rub, some pillow fluffing, and bottles of water. Breakfast is an extensive buffet: eggs, sausage, salmon, beans, bread, coffee and tea, juices, cereals, and more. Breakfast is 7-10 weekdays, and 7:30-10:30 weekends. (Broad enough choices that they can welcome a range of food allergies and choices.) Front office is incredibly attentive and responsive. The building feels safe and secure. The building itself was an old central post office and brings those august institutional stylings to the exterior. We did not try it out, but there is a spa on the 6th floor. Absolutely excellent accommodations!

Great stay, lovely staff and facilities. Close to the town centre, Uni and castle.

Lovely hotel with exceptional service. We arrived around 10 AM, and I was just going to check if they'd be okay with me leaving some luggage while we explored the city -- but the staff at the front desk went ahead and gave us a room at no extra charge. Night and day difference between the service & room quality we've received at other hotels around the UK; I wish we would've just stayed in Cardiff instead of moving on to London as a result.

Considering it styles itself as Cardiff’s premier hotel, I was disappointed with our stay. The room was pleasant but had no bath and coffee making facilities were hidden in the wardrobe. For the price and type of room we paid for I would’ve expected some form of coffee machine and a fridge with fresh milk. Guests can’t use the spa facilities without an additional £40 pp charge - I get that treatments should be subject to additional charges but not the hydrotherapy pool. The buffet breakfast was above average although the staff seemed unhappy and disinterested and a buffet breakfast seemed a bit odd for the type of hotel. The whole experience lacked a personal touch; all in all the stay was ‘okay’ but nothing more than that - we won’t stay again..

Beautiful hotel in a great location. Very close to Cardiff Castle, the stadium, and many restaurants. The service was exceptional. We arrived at 10am, expecting to just leave our bags, but the hotel allowed us to check in at no charge. Food in restaurant was tasty and relatively affordable for lunch (a £22 two course meal is available). The a la carte menu was more expensive.

Amazing hotel! Super friendly staff, beautiful place and a fantastic location. Also has great food.

INCREDIBLE HOTEL and STAFF! Everything is accessible from their location, great restaurants, shopping, coffee, groceries. Staff were all kind and welcoming every time you came in. Thermal spa was fantastic and gorgeous w an infinity pool looking over the city as it is on the top floor, price is very good too. You won’t be disappointed about anything here, including the bar and restaurant, 5 ⭐️ ⭐️⭐️⭐️⭐️

Right at the centre of Cardiff. Empty at lunchtime ( Monday). Good decoration and fittings. Good, prompt bar service.

Very pleasant, attentive staff and service

Modern clean rooms and comfortable bed. Staff helpful

Wonderful room. Great facilities. Only difficulties were with service in the restaurant. There was apparent difficulty getting the wine we ordered with our meal. The wrong wine came, after the food had arrived. Then the correct one finally arrived after we had finished our starters. Main course arrived without our side dishes. Long wait for coffees at the end of the meal also, due to the fridge with the cream being locked (?). Staff very apologetic and this was reflected in our restaurant bill.

Excellent 4-star hotel. Super friendly staff, had our room key ready and was through reception in less than a minute. Rooms are the cleanist I have seen and I stay in a lot of hotels every year. Position is great if exploring cardiff, or going to the stadium. I will stay here for all future visits to Cardiff.

Beautiful hotel and leisure facilities. Fantastic location right in the heart of cardiff.

Lovely clean hotel was friendly staff. The hotel is central to the city centre and the stadium

Being new parents celebrating our 6th anniversary we needed the break, yet where still woken early because you can hear the shower next door like it's right next to you. At prices like yours, problems like this shouldn't exist. Especially when just down the road in the Holiday Inn, they actually provide larger rooms with soundproofing at a lower price. We brought swimming stuff expecting to use the pool we are told about while booking, yet come to find out even for that you charge £40 per person. In the end I felt it wasn't worth the price, no bath in the room. No access to casting or youtube. Self service breakfast when paying so much definitely not a fan.

Wonderful Hotel, food at the Sorting room is to die for.

Elegant City centre Hotel - easy walking distance to all the city sights, bars & restaurants. Also near the train station. A welcome escape from the hustle & bustle of town after a day/evening out.

We had a lovely night away. The hotel and room were lovely, it's luxury at an affordable price. The location was perfect for a trip into the centre for a meal and entertainment. The breakfast the next morning was delicious. We will be visiting again!

Pros ^ located in City Centre so easy access to everything ^ Comfy beds and quiet rooms ^ Friendly staff (mostly) ^ Wide range of items for breakfast ^ Well attended to by Chloe on Friday evening in the bar Cons * Booked the Prestige Package - canapés were not very warm, and didn’t taste particularly nice either * Tried to order a hot chocolate around 21:15 on Thursday evening. Only to be told by bar staff that the hotel had run out of milk in the last hour. I jokingly said shall I pop across the road and buy some at Sainsburys. He said yes. So I did. What a ridiculous situation for a hotel of this quality to end up in. Absolutely no excuse. Told quite a few staff I was off to buy milk for the hotel and not one of them said "please stay here - we will go” or "wait a moment and I’ll speak to the Duty Manager”. Not impressed * No parking - but Cardiff Centre Railway Station is close by but obviously costs extra

Highly recommend, central location, beautiful rooms with a very friendly and helpful team. We stayed in the tower suite, used the spa, bar and breakfast...amazing throughout.

Wonderful stay. Made to feel very welcome and nothing was too much trouble. My teenage daughters and I really enjoyed the spa. Numbers are limited so it was relaxing and peaceful watching the sun go down from the infinity pool. Breakfast was great with plenty of choice and our rooms were spotless. Will definitely be staying again as very handy location when coming by train.

Right in the centre of Cardiff which is very convenient.

A very enjoyable afternoon tea experience. The food was delicious and very light so you could really savour the different flavours

Could not love this Hotel more!! From the fact that the rooms had USB-C and USB-A outlets to the super comfy beds - perfect location with easy walk from train station and to the Castle - and such helpful staff

Full disclosure - I usually wouldn't do reviews for hotels but as this is a very high end hotel I think for the money, these things should have been taken care of! Went for our wedding weekend and stayed two nights here. We had just got married and we're staying here right afterwards. Bad stuff: After mentioning it was our wedding weekend we have through they'd at least acknowledge it with a small gift or even and little message to congratulate us, be we got nothing - not even a congratulations from the check in or out staff which shows me they don't pay much attention to details which is what I'd expect for a hotel or this calibre. I've stayed in much cheaper hotels for other occasions and they've usually always at least acknowledged the notes in the booking and gone that extra mile. Spa is not included and cost us an additional £80 to visit for an hour and a half which is say wasn't quite worth it - just a sauna, steam room and a pool that's got some bubbles was a little bit of a stretch for that kinda cash. I feel like this should have been free or charge tbh. Absolutely not worth it. Bathroom still had bits of plaster in between the shower door rivets and there was clear signs of it being newly built and not quite cleaned up after. Bed was NOT a king size. It was two beds put together to make one. This was really disappointing and it got a bit annoying feeling the gap between the two mattresses. We paid extra for a bigger bed and got an uncomfortable one. We got some proper dirty looks for the clientele because we had tattoos. That's not the hotels fault but kinda funny and wanted to mention the type of people that stay here 😂 Pillows were super soft, so we asked for a new firmer pillows but they only had one kind of pillow which was super surprising considering I've got to cheaper hotels who have that service for being with back problems. Cold sandwiches for rooms service after hours, so they told me to get a Dominos 🤣 This hotel is high end - I'd expect at least some kind of hot food option after dark. No screen casting on the TV or any streaming services - it's 2024 guys, come on. Good stuff: Cool view of the stadium, awesome location with all of the city at your door step, the decor was really nice and the tea and coffee trains were very well stocked and had banging coffee and biscuits. Staff were friendly overall and there was free apples?

Excellent location! less than a 10 minute walk from almost everything. The service was phenomenal! Very friendly staff and super accommodating. Rooms were very nice. Only downside is that they didn't have a mini fridge which might create some issues for people who need to keep their medication refrigerated. other than that, the rooms were lovely.

Fabulous stay for 2 nights at The Parkgate. Large Room with a comfy bed. Food was excellent and staff very accommodating. No parking but we knew that when booking.

The staff were very welcoming, courteous and professional. Ana on the front desk was friendly, helpful and professional. The meals were great and a credit to the chef/s and kitchen staff.

Very welcoming staff, pleasant and helpful. Spotless rooms, lovely bar area with a nice vibe. Breakfast very good quality.

Talked to Jamie on reception at 9:20am who spoke to spa. She would repeat she was unable to cancel or refund or even change a spa session to a later date, ‘due to a 7 day cancellation policy’. The spa session was at 2pm and the phone call was 9:20am. Very bad service and were rude, they would not offer any gesture of good will. Keeping to an unfair 7 day policy instead of giving an alternative date is a Great way to deter customers from ever going back. Jamie’s only solution was to keep the spa payment and offer no alternative date. Tried to write an email or find a complaints emails address and there is not one on the website. Please look for one yourself, there isn’t one.

Beautiful hotel right in the centre of town. The rooms are nicely decorated and spacious. The spa is lovely (although is an additional cost to use). The breakfast was delicious and had many options (even vegan and gluten free). My only complaint is the staff could have been a bit more friendly and helpful. Restaurant service wasn’t great. Not many vegan options for dinner (most veg options had cheese). The doorman (Keith I think his name was) was lovely and very cheery.

The Parkgate hotel is incredibly close to the hustle and bustle of St Mary's street and The Principality Stadium yet the moment you walk into the hotel, you are transported to an elegant and relaxed environment that feels away from Cardiff even though it is in the heart of the city. The rooms are comfortable, providing robes, washcloth towels and bottles of water. The television does aren't smart so you cannot access any applications like Youtube or Netflix if you plan to stay for a long time, this might be an issue. Otherwise they have access to freeview television. The Sorting Room restaurant run by the hotel has incredible breakfast, lunch and dinner options. They offer fantastic waiting service, with a focus on the comfort of the guest. I have had in previous stays the beef wellington, the steak, the scotch egg and the bbq croquettes and would recommend them all. My favourite drink is called The Letter and makes the entire evening, with it's mixture of cream and liquor. The Spa is a relaxing enviornment on the top floor, to which the massages are great and the therapists are incredibly professional and guide you through the process and confirm any comfortablities. The products they use feel fresh, smell lovely and are available to buy from the reception desk in the Spa to take home. Which I thought was incredibly nice, so I can have a bit of luxury at home. Service is incredible with the staff always being friendly from the friendly host, making jokes and giving a happy atmosphere to the concierge being available for any quick alterations when necessary. The best hotel in Cardiff and you'd get more out of this hotel than you would any in London, especially thanks to its welsh charm.

What a gorgeous hotel. Came for a conference. Rooms were lovely, everything you need. Spa was a perfect way to end my second night, elemis products and GHD Straighteners in the locker room!

We just went for a drink but the service was very good

We have stayed here a few times and it's always perfection. Incredible staff and hotel.

busy day in town hotel busy but pleasant