The Old Tea Room - Shankill Road in Belfast

Seriously disappointed I've waited almost an hour for delivery of my order and the status has changed to delivered but no items have been received. How is this possible without the delivery code being provided? This will be the last time I order from here.

Really poor service. Sister is coeliac and having clarified gluten free options, they actually served her a meal with gluten -twice!! No apologies at all. Spoke at end to manager about the serious implications of this. Turns out this manager had been in the kitchen dealing with the food(which is even more concerning!). She was quite aggressive & unapologetic. No concession whatsoever. So whilst food was nice but if you value good service(& possibly your health) don’t go here.

When I visited the 80th anniversary commemoration event after World War II, I found this traditional home-cooked restaurant. It offers affordable and delicious meals. The service staff is friendly. You need to use the public toilet near the intersection~

Been to this place a few times, sit and takeaway. While I cannot fault the food as it is always tasty and well presented, they do seem to be forgetful. Was in a few weeks ago, got Chicken Goujons and chips with Garlic and Sweet chilli dips to takeaway and a Caramel Rise crispy Square, brought back to the office was delicious and really enjoyed but today they lost their memory. Said to me I couldnt have gotten them there and they do not offer as takeaway. This was only 2 weeks ago so someone has got it wrong. Very disspointing that they did not seem to beleive me and even asked was I sure it was in their establishment. Not good to question a customer like that. Anyhow, did not seem to be getting though to them, all four of them. Order a toastie and a carmel rice crispy square, Toasties lovely, Carmel Rice Crispy Square was not in the bag, just a plain one. It was nice but not a s nice as the others. Lesson, do not agrue with customers, if they say they got something they got it. Pity , as the food is good. Update, still not been back, no reply from the resturant. That means they still believe their own PR. Update 20th Feb 2024, have been back recently and really cannot fault the food, sandwiches , good choices and some lovely tray bakes. Appreciate the chef reply to reviews and explaining the situation. Another wee update, been back in a few times and had no issues. Have to admit the nicest Bakewell Bun ever tried.

We ordered breakfast to our campervan,we where parked at the titanic hotel car park for the weekend beautiful food fast delivery highly recommend to any campervans staying around belfast 👌