The Newton Grange in County Durham

I visited the pub after a house move as we didn’t want the hassle of cooking. I have eaten here several times before and have always had good service. When we arrived, lots of tables were dirty and covered in used dishes. We ordered via the QR code but after 30 minutes we hadn’t even received our drinks. I chased these up and them came reasonably promptly. The food arrived shortly after but my partner’s steak had been served with BBQ sauce and bacon on top. It was almost as if the chef got muddled up with a Hunter’s Chicken. We flagged this up and was told it must’ve just been a mix up. Overall, not the best experience and certainly not to the standard I expected after several previous visits.

Excellent service provided by Amy and Jaimie. Nothing is too much trouble for them

Next to £7 for a pint. Don't feel bad for pinching pint glasses that charge 7 quid a pint in a housing estate pub. Also the food is microwaved and below average.

Family of five. Waited an exceptionally long time for food to arrive, then still needed to remind staff about extra portion of chips that had been ordered. All meals were on the overdone side but grandson's burger was burned and inedible. On the plus side they immediately gave a refund for the burger and provided two deserts to our grandsons free of charge. Staff were polite and friendly and seemed very busy.

Always a good night at the Newton Grange. The food is great value for money and the service is always excellent. Can't fault the staff. A big thank you to Jon for being so pleasant and attentive and thanks to Lexi who served us at the bar.

We headed here to take advantage of the 30% off mains voucher we had received. This was the first time we had been in since the refurb. The refurb has tidied the place up, but is no radical overhaul. There were a few people in, but I wouldn’t have described it as busy. We ordered 2 pizzas - one pepperoni with extra onions and peppers, and one sloppy Joe pizza. They arrived in a decent time but both pizzas were wrong. Mine was lacking the extra peppers that had been ordered and paid for, which I noticed straight away and the guy that brought the food across basically asked me what I wanted him to do. I suggested a refund of the cost of the peppers to which he agreed, disappeared, and came back with the card machine. I wasn’t given a receipt so have no idea what has been refunded. My other half’s pizza appeared to be the vegetarian version (peppers (ironically) rather than pepperoni, and we assumed vegetable chilli rather than beef chilli). He had to go across to the bar and wait for someone to appear. He was told they would redo his pizza and it was taken away, leaving me to eat mine while he sat waiting which felt awkward. Someone then came over to say it was the beef chilli (but still without the pepperoni), but they would still remake it (to add to the awkward feeling). The chef came out and duly started to make a new pizza, and gave us a dirty glare as he went back into the kitchen. Finally, after I had finished, the replacement pizza arrived. To be fair, the pizzas were nice, the dough was lovely and they were decently topped. My disappointment was with the customer service. At no point were we offered anything to say sorry for getting both orders wrong, and for us each having to eat individually while the other sat, and for the chef give us a dirty glare was appalling really. £26.something for two pizzas, a Diet Coke and half a shandy (with the 30% off mains and unknown refund pending) We won’t be heading back in a hurry! To add: I have now spoken to the Newton Grange privately, Lewis has apologised profusely for the catalogue of errors, and had sent me a voucher for a return visit to the value of £50. I will post a new review, once we have visited again.

Lovely pub! Nice atmosphere with a great friendly team, Dylan in particular who was very friendly and helpful. Will definitely be back.

Nice refurbishment, great choice of ales. Dylan was a great host. A true asset to the company! What a well mannered young man.

Amazing place to stop in. Staff were nothing but friendly and helpful, the refurb was a definitely needed change. Food was spot on, pricing was reasonable and the atmosphere was amazing. Quiz was also done really well. Special mentions for Dylan, Amy and Lexi for being such nice people and helping with our orders and food. Definitely recommend coming here

Had a meal whilst waiting for the gavin and stacey quiz, although it was heaving the staff took it in their stride and still managed to stay positive through what looked like a very stressful time. Lexi was particularly helpful and kept me updated with waiting times and ensured I was served as fast as possible.

Had to wait almost 1 hour for food… Was thinking this isn’t the best that you can do.

Sunday lunch was great and service by Ronan was even better. Will definitely be coming back next week.

Was a nightmare today no prawns for the starter. Ordered a pizza it looked like a 5year old made it at a pizza party and was wrong anyway. Send it back waited over half hour for another one and there was no meat on the pizza just lots of kidney beans (what's not described on the menu or I wouldn't of ordered it) got the deserts for takeout as everything took that long got home one desert isn't there and the others have the ice cream mixed together so got home to boxes of soup put everything in the bin absolute nightmare

Turned up on a Thursday night which was steak night special. There was no steak, not a great start. The pub was pretty cold too. The Fish n Chips was not too bad and the Sauage n Mash was not too bad. The Hunters Chicken was overcooked and there were not many chips in fact the presentation was shocking. The Mixed Grill was dry and not great quality and yet again presentation left a lot to be desired. I will not be back.

Always enjoyed good value food, excellent professional and friendly service in pleasant ambiance

If I had a pound for every time my little girl had demanded to come here to have "Sausage peas and chips and peas" I'd have about £15... Nice relaxed atmosphere and always plenty of options for seating. Staff are very helpful and attentive to my little girl's allergy needs.

Just a catch up with friends, good range of drinks and food, served by Jamie pleasant member of staff, dog friendly pub since last time, which is great too see

Good food and drink, friendly atmosphere with nice staff, we go there alot

We met Dylan today on his first day, what a lovely positive addition to the team! Will definitely return. Meals all fine.

Very nice pub, good choice of drinks. Dylan super friendly and professional, very clued up and helpful with allergies, gave me a sense of relief for when I eat here in future.

Great value for money. Staff are very friendly..

Tuvimos una comida encantadora con amigos la semana pasada, el personal era encantador y no podía hacer lo suficiente para hacer nuestra visita positiva. Lexi fue particularmente servicial e incluso se las arregló para encontrar una mesa en una noche de preguntas bastante ocupada.

Called in today for lunch, food was really nice, the atmosphere was nice & friendly. Staff were lovely, a young woman called Amy served us & she was lovely, so helpful & friendly, we will definitely be returning soon.

Food was as expected, my little boys sausage was a bit overcooked but still edible. Service was excellent though, staff were lovely and couldn’t do enough for us, particularly Jon.

great pub with nice great value for money pub food , great service by Jon, super friendly and helpful will be back !

Jon was very efficient and helpful

Always enjoy coming here when I'm home from Australia. Homely, tasty and priced well.

Food was lovely and service was quick. Jon was really friendly and helpful!

Reasonable prices for food and drink.

We love quiz night at the Grange, Fitzy and the staff always create a welcoming atmosphere. A special shout out has to go to Jon...I don't think he's been working there to long but he was friendly, professional and seemed to be working his socks off. The new menu seems quite good, however my on going bugbear with the Newton Grange is Sunday lunch. I'm sure if they got a proper carvery in there instead of the packeted meat they serve Newton Hall residents would flock there...... Apart from that it's a great pub with excellent community spirit.

The food was lovely and Jon was very kind and helpful.

Great night at the Grange Danielle on bar was brilliant,great atmosphere and great real ales and always a warm welcome

Had a good meal today. The staff were friendly, and we even had a laugh. I ordered the Cowboy Burger, and the meat was cooked perfectly. Including the bacon, which was the best I've had. One thing stood out to me, and I made a mental note to include it in my review: Before we ordered our food, the person at the till asked us about any allergies. That was where the laugh originated, as I mentioned my hay-fever and cat allergies, and I was assured there was no hay or cats in the food. Joking aside, for those with food allergies this is a huge positive and made me want to do this review. So well done for doing this. I've never been asked about allergies before, and other places serving food really should. People who know their allergies may not know all the ingredients used in their food, so this is commendable and shows they care about their customers. Here is a sixth star ⭐ for the service because, even though I had no food allergies, I am aware how serious that can be. As for the atmosphere, it was relaxed. There was music, but it was the right volume. We could hold a conversation without having to speak up, but could also enjoy the music while we were too busy enjoying the food to talk.

Hoy no fue una experiencia agradable. Estábamos almorzando con la familia que había viajado desde Lancashire. Normalmente el servicio es muy eficiente, pero hoy nos dijeron que la espera era de aproximadamente una hora, ya que solo había un chef y estaban preparando el nuevo menú para mañana. No pedimos postres como nos dijeron que podíamos esperar un tiempo. Muy decepcionado ya que el servicio suele ser muy bueno

Food took forever arrive, we had to clear our own tables, and even helped to serve our own food

Called today for lunch enjoyed mybeef dinner lil jug gravy scrummy yorkshire pud my hubby had steak pie.friendly staff lovely food didnt wait long to be served our meals.only thing i realised after i finished my roasties were missing .not that it mattered to much i.was full cant wait pop in again soon 10/10

Been here on new years eve to get a steak. Ordered the sirloin at extra cost as I'm not a fan of fat in a steak. When it came it was a poor looking steak full of fat and it was not med/well. I politely asked for it to be changed and was immediately told to order something else as all the steaks were the same quality. Will not be returning. As for the reply.... why would I come back when I have had crap service. No thanks. Your business is food and drink and the food was below par for the other 3 people I came in with.

I WAS AT THE NEWTON GRANGE FOR A MOTHERS DAY MEAL AND DRINKS WITH MY MAM , DAUGHTER AND HUSBAND . THE 3 COURSE MEAL WAS FANTASTIC , DRINKS GOOD VALUE AND GREAT SERVICE AS ALWAYS BY THE STAFF , ESPECIALLY FRITZ. WELL DONE NEWTON GRANGE

My experience here is limited: I came here with friends on New Year's Day for a pint. But it's a nice spot: a decent selection of beers, nice atmosphere, and a good looking menu. And it's kid friendly, which is a plus. Basically, it's a chain with the vibe of a local hangout, and I'd gladly try the food when I come back—which is very likely. Recommended.

Spoiled our xmas day got a full refund after waiting 2 hours between starters and main course and when it did arrive the lamb shanks were still frozen inside so sent them back .turkey dinner was an insult hardly anything on the plate .sent food back to kitchen and left the pub.young men serving on tables had no experience and rude.no communication as if it was our fault they were a member of staff down.after comming here for a number of years there is no way I will eat here again .had my 93 and 91 yr old parents with us after 2 hours had to take them home unfed .

could tell it was busy as it was quiz night but was served by a lovely lad called alex and rly enjoyed the experience there, atmosphere was great too

As a regular it is always a pleasure to visit the Newton Grange. Always made welcome and beers are always good. Recently had a mini refurb, nothing outstanding but has made it more clean and tidy with fresh paint, new carpets and refurbed now non sticky bar top. Been a major turn around of staff but not a problem as the new staff are as good and as friendly as the previous. Woyld recommend to anyone.

Always happy to visit the Newton grange pub . With their friendly staff and good pub grub .

This spot is great for a family meal out. Staff and management both fantastic. Myself and my 2 year old had three best time

Had an amazing time at the Newton Grange. Suitable for a family meal out. Staff were fantastic and the atmosphere was amazing. I'd definitely recommend the pub

Had a great time here. Food was lovely and the atmosphere was really nice. We were served by Ellis who was very friendly and made us feel welcome. Would recommend!!

The pub was very cold, the food was dry overcooked and burned. I’ve had better cooked meals in the local greasy spoon cafe I will tell everyone of the dreadful experience we’ve had today in this pub and as a result we will never use a Marstons pub again

Thought we would give it another go since it was done out. It’s ok for a drink it the food is still terrible. Totally tasteless fried junk. It’s a real shame because the one in Killingworth is great for food.

Came for food. Can not fault it it all. Sirloin steak cooked to absolute perfection!! The pizzas are incredible!! The staff are so friendly and warming welcome. Highly recommended

Friendly staff, good service, family atmosphere

Had a great meal, food was lovely & atmosphere was great. Service with a smile from Amy, she was very helpful & friendly. We will definitely return soon.

Everyone there amazing but especially Amy Foster was so polite and really struck a sparlkof joy cause you dont meet a lot of people as polite as her in business like that will be recommending this to people thank you for such a nice enviroment.

Lovely afternoon out, few drinks and good meal. Amy served us and was very polite and helpful. Will definitely return

Went because they now allow dogs. Took my dog, allowed in a tiny area only, not really dog friendly i think they are just paying lip service to the concept, the area we were in appeared to be a kids area, disruptive family next table, couldn't move elsewhere ! Table was MINGING, had to ask for it to be cleaned! Food was OK but could have been hotter. Really not somewhere I would go again! I would suggest the manager perhaps visits the Church Mouse to see what dog friendly looks like and how it works.

We frequent the pub and quiz. All staff great, however, Jaimie is a lovely barmaid always smiling and helpful, nothing a bother to her.

Went earlier this week over lunchtime. Haven't been here for a few years after I was served a bad plate of food last time and went home hungry. A good friendly service has not changed though. A very different experience this time regarding the food : it was excellent and I will be coming again either on my own or with friends. My guest comes here regularly already. I hope the standard is the same when the place is more busy.

Nice quiet meal out with the family. Just what was needed

Very quiet but service fine. Childrens food good as always 😋

Great service, warm nice environment, food looked nice but was just in for drinks with work. ,the person behind the bar Jamie was cheerful and was there there if we needed any think else

The food was average and expensive for what we got so that is reason I have given them 3 stars. What does make this pub different is that they have their own pizza oven. I did have garlic dough balls but just not to my taste. It got busy fairly quickly so it had plenty of atmosphere and the staff were okay.

First visit and possibly the last??? The staff were friendly and welcoming. The bar counter has been well used and seen better days. I was on my own and not many 2 seat tables l used the app to order food which was hot but bland and expensive. Its an OK pub but l won't be rushing back ...... unless l win the £250.00 😊

Friendly local pub, worth a visit.

Very nice food and lovely staff Would highly recommend Served by Jaimie at the bar who was very friendly Good size portions and good selection of drinks

Fantastic service from jaimie always makes you feel welcome

Decent food and a nice afternoon pint. Just wanted to say that Jaimie behind the bar is lovely. Always so polite and friendly. Really like coming in here on a Monday afternoon. Thank you mate

We are regulars here and have always enjoyed the a good menu and good dishes but our first experience of Sunday lunch was a disappointment. They appear to focus on quantity rather than their normal quality. The beef was almost processed and hence very little flavour. Very generous proportions not necessary ...would have preferred better beef. The outdoor of the kitchen has been 'banging' for over a month now and nothing done. Either the hinge spring has gone or a stopper is required like the in door which is fine. Very distracting every few minutes when you are trying to relax with a quiet meal. Will keep an eye / ear open as it has been mentioned.

Great food went for family meal quicks service food was fantastic and good atmosphere

Nice pub. Friendly atmosphere. Quick service, nice food & staff

Lovely, respectful and charming staff. The food was delicious and the main course was promptly served. The dessert took longer, however. One of the desserts - a fudge with ice cream - was freezing to eat (the cake) which was disappointing. I also found the table and bar surfaces to feel sticky. Prices are competitive and we had a 30% off voucher which was very welcome as there were 11 of us at the meal. We will definitely return.

Error after error red cabbage terrable tast spoils everything packet mash just about raw vegetables servic fine though will give it another go in a few weeks to see if its any better

We popped in for a bite to eat as we had been out all day. We enjoyed the atmoshpere, food was served quickly and well prepared and prices reasonable. Suprised by range extensive range of food available, nothing fancy, various types of pub grub but our choice of chicken pie chips and peas was enjoyable nontheless.

Laura was very helpful when I was at the quiz and ordered food great customer service and extremely friendly.

Embarrassing. I ordered lasagne with the salad rather than upgrading to chips. There was no garlic bread so I asked a young male waiter with dark hair, he said he would go and get it. Came back, told chef said it didn't come with any garlic bread directed him to the menu and he said he would go back to the chef. He returned and explained as I had ordered salad I wouldn't get it. I said I dodnt, this was a garnish. At least I hope it was, as if this was a salad upgrade that would be a disgrace, brown lettuce, 2 pieces of cucumber and 1 slice of tomato! He insisted he was right. I asked what I needed to have ordered to have had garlic bread included, but he couldn't tell me. I felt he was bordering on rude and uninterested.

Very quiet, not very busy 🤔 lovely pleasant staff

A wonderful place to go no complaints all good

Great local pub, with a great atmosphere, perfect for families, food is always fab! Definitely will be returning again

We stumbled across this pub by chance and it did not disappoint. Food was lovely and the member of staff running the food was very pleasant and took the time to talk to us and made me my partner and 2 kids feel very welcome.

Great little pub, good food at a reasonable price. Staff were fab , i was served by Lauren who was super helpful and friendly.

lovely atmosphere very friendly staff and food was so lovely and at a very reasonable price ideal for taking the family on any budget

Nice atmosphere great food welcoming friendly staff who couldn’t do enough to make your stay pleasant

Had Sunday lunch with family . Good service. Friendly staff and had a good time for my husband's birthday

Great place for a family night out.

Been to the Newton Grange many many times for food and just drinks but yesterday we were very disappointed. We sat at a table that WAS NOT RESERVED but just as we were enjoying our drinks after the meal we were approached by a member of staff asking us to leave as someone else wanted the table. I repeat this table did NOT have a reserved sign on it. When I said the table did not have a reserved sign on it the member of staff she just shrugged her shoulders and said she hadn’t expected us to stay so long (less then 2 hours). Is there a limit to the time you can stay at a table? There were many people sat at tables who had been there far longer. We had main meals and deserts and drinks. Fitz is this how you treat loyal customers.

Me and my family of 4 absolutely adored our experience at the Neetin Grunge. I would highly recommend the Newtown Granger to everyone thinking of going!

I got served by Danielle and she was lovely and made sure we had the best time.

I enjoyed a lovely family meal and was served by attentive and knowledgeable staff. The food was lovely and the atmosphere was great

The staff are always so kind, good selection of beers and a good atmosphere. Exactly what you want from a pub.

Friendly relaxed atmosphere with unobtrusive music. Staff courteous and efficient. Food tasty and reasonable in price. Definitely would go again

A cold funeral buffet, very poor quality and presentation

Spot on for kids,bit pricey. Food is bang on 👌🤤

Quality meal today and staff were very attentive. Excellent service! Thank you.

Lovely atmosphere for a wake with delicious food

The service was quick and food was delicious. 5/5 stars in all departments!

Needs updating, tables ; chairs needs replacing, everything worn & well used not a pleasant experience, food just OK

Avoid on a Wednesday. My daughter and I turned up at 6.10pm to find all tables reserved for quiz night. Not very impressed

Great local with good food, fantastic range of drinks and brilliant staff.

We went early evening. We managed to order the food of our choice this time. Unfortunately the tables are still very sticky otherwise our visit was satisfactory.

Food is absolutely amazing and amazing prices. I recommended the southern fried chicken burger it’s unreal. The service is brilliant such friendly and helpful staff. I was served by mick and he was polite and gave great service and gave us everything we needed. Will be back again!

Very pleasant pub with friendly staff and good service.

Brilliant pub, great for families, gorgeous food, the general atmosphere is friendly and welcoming, highly reccomended!