The Mermaid Inn in Redcar and Cleveland

Ordered a takeaway, we have been waiting over 2 hours. Phoned to check an hour in and it looked like they have no idea we had put in an order. But said it was on the way, it will be 10 mins. An hour later, still no sign of our food, phoned again. We phoned to cancel our order 2 and a half hours later and within 5 mins the driver called to try and find the house. By this point we went out to get some food from elsewhere! Be careful ordering takeaway from here as you maybe in for a long wait! Terrible service when you phone up, rude, and I had the phone put down on me.

After shopping in M & S Food felt the need for a pitstop. Wasn’t impressed by the range of food but ordered a flat white and panini. The coffee was fine but can’t understand why saucers seemed to have disappeared from M & S Cafes. It must be easier and cheaper to wipe tables than wash saucers. Enjoyed the panini and the staff were friendly and helpful.

The past two orders i have placed an item has been missing from each order and they have been over an hour late. The chips used be amazing but now are average, the fish isn't fantastic, i ordered a fish pattie tonight and the potato was still raw making it unedible for me. I won't be using this takeaway again as the standard they used to have has dramatically dropped, they seem to concentrate more on pizzas and parmos and don't put the effort in to the fish and chips side.

Everytime I order from this place my food is late. Its unacceptable. Especially when I order my food at 7 and only get it after 9 at night. Ridiculous.