The Grosvenor Arms in North Dorset - Phone Number, Reservations, Reviews

27th August 2024 Mouldy sandwich?! We went for a quick sandwich and a cup of tea after a day out. Although we thought the prices were expensive, we could live with paying £13.50 for a bacon sandwich as we thought it would be good quality. The bread was stale and the bacon looked like dried shoe sole, but that wasn't the worst part. My husband ordered a cheddar cheese sandwich, the cheddar had a strange taste and I would say it had gone bad, it was indeed mouldy. Overpriced and disappointing to say the least. Sadly we won't be returning here.

Stopped off for breakfast on a Sunday morning. The place was quite busy but we found a table easily. When I enquired at the bar if breakfast was available to non residents I was advised that it was, was pointed in the direction of some menus and told we had ten minutes to choose and order at the bar. The menus had no prices but we duly selected French toast, a vegetarian breakfast and coffees. The coffees arrived precariously balanced on a tray, consequently my cappacino was slopped into the saucer. No matter, it was only lukewarm and had to be returned anyway! The person at the bar just said ‘ok’ when I asked for a hot version, though the replacement was delivered with an apology. Regretfully it was not hot and was drunk in one. I was not inclined to go for best of three and no one came back to check that it was ok. My husband thoroughly enjoyed his cooked breakfast and said he would give it a ten out of ten. My French toast was not what I expected in that it lacked any sign of the bread being cooked in any kind of coating but it was none the less a pleasant eating experience which was down to the yogurt and berry compote that it was covered in. No one asked if everything was ok or if we enjoyed our meal. My husband didn’t get a receipt when he paid at the point of ordering. The hotel website says that a 10% service charge is automatically added to the bill. I would prefer to decide if the service warrants a tip. A little difficult to negotiate after the event and rather presumptuous to charge up front! All in all not a bad experience, reasonable food, nice surroundings but the service could be improved.

I have a gluten allergy which I advised The Grosvenor of when booking and ordering. I ordered the chicken which on the menu came with pomme dauphine which is generally made with wheat flour. I asked our waiter if I could have this dish and was surprised when he didn't come back to advise a substitute for the pomme dauphine. When the dish arrived I immediately asked the waiter again if this dish was gluten free and explained that pomme dauphine is made with potatoes and choux pastry. He went away to check again saying that even this item was gluten free. I am now doubled up in pain with stomach cramps and diarrhoea which happens when I have been exposed to gluten. I have eaten here several times as well so I am surprised and shocked that this has happened. I would advise to avoid if you have any intolerances. Update: Hi Amy @The Grosvenor Shaftesbury, thank you for your response, and for your reassurance of your allergen procedures. As I mentioned I have eaten with yourselves before on many occasions and I have thoroughly enjoyed my meals, it is unfortunate that on this occasion that I had such a bad reaction, and so soon after having eaten. I have amended my rating accordingly and will indeed endeavour to visit again in the future.

This place was amazing the best hotel I have ever stayed at😁

Excellent food, didn't stay the night so can't rate the rooms

Came here for a meeting post a wedding the day before. This is a beautiful looking hotel right in the centre of town, wonderfully situated. I would like to stay here to see what the rooms and service are like.

Lovely hotel set in a perfect location for visiting Dorset. Shaftesbury is a lovely town with lots of lovely independent shops! Room was comfortable and clean and staff very helpful.

Only ate at this hotel but wished we had stayed the night. It has a lovely atmosphere, friendly staff and a great outside courtyard perfect for a drink on a summers day/evening. The food was good, reasonably priced and served quickly, the pizza was delicious and quite a few locals were picking up pizza to go.

Called here on our return journey home, and was really impressed. We sat in the Courtyard area for our food, which was nice and relaxing. It was certainly a relaxing environment, I wasn’t too sure about the DJ, but in the end listening to the music being mixed, I was impressed and we enjoyed our time.

Hotel in Shaftesbury, nice old spacious hotel, large bar and separate dining room, I had the smoked mackerel with crackers, my wife the salami with chillies. We both had the roast, my only complaint is deep fried potatoes, not roasted potatoes, good apart from that. Both had desserts, triple chocolate brownie, and a strawberry tartlet. Nice friendly attentive service

Victorian type of hotel/ pub. Beautiful location in Shaftesbury. Good food good service.

Amazing place serving delicious and varied food 😋

Called in for lunch with a friend, after waiting over half an hour for our drinks and seeing tables that came in after us get theirs first, we had to remind them, drinks and food eventually came, absolutely awful, my sandwich was dry like it had been standing out for a while, had no taste just terrible experience and will Not be going back

I went there for lunch. I asked for there to be no tomatoes in my salad, and they failed to do this. When I pointed it out, (it was a tomato sauce) they just shrugged their shoulders. I asked for bread, right at the beginning, as we were both very hungry, this failed to arrive, and I had to ask again. It finally arrived when we had nearly finished our meal. When the bill came, I was charged for Toast and then Toast and Jam, so twice. When I queried this, they said it was because I asked for it twice., although I only received toast (not bread as requested). They failed to take the price of the toast and jam off the bill. I had heard from other locals that it is dreadful, and they were right! (The actual chicken salad was ok).

We stayed here for one night en route to Cornwall and loved everything about it. The location is perfect and right in the heart of Shaftesbury for visiting Gold Hill, Shaftesbury Abbey ruins etc. The hotel has been very stylishly and tastefully appointed, we were given a room upgrade by the Manager which was very much appreciated, and had a lovely large room overlooking the high street. The dinner and breakfast were also superb. We would love to stay there again.

Got here at 7pm, check in was amazing and the lady was so lovely! Booked into the restaurant and Oh my gosh The food was amazing 🤩 Would highly recommend The rooms are always spotless and gorgeous Lovely hotel for couples and on your own Amaze

A wonderful lovernight stay in a beautiful room,well appointed,comfortable and greeted with quiet classical music floating from a radio to set the scene for rest and recuperation after a busy day

Stayed overnight with my wife and two dogs. Lovely, huge room. Excellent ambience and feed (recommend the fish and chips) and a lovely breakfast. Definitely recommended

We weren’t checked in until 3:20 when we had to remind the barman/receptionist that we were waiting in the bar area as he had asked us an hour before. The room was ok, a bit dark, with a window that rattled constantly. We were on a Stay & Dine offer, which we’ve purchased before in 3 of the group’s other hotels. The evening meal was average; chorizo potatoes came on a tiny plate with bright green liquid/sauce alongside. Chips were huge, and not to our liking. So not really worth the extra,- we would have preferred to eat elsewhere. Very loud DJ on a Friday night which attracted a noisy/wild group of youngsters who left as soon as the DJ signed off at 9pm thankfully. The DJ’s music was more suited to a nightclub, not a chilled out hotel. The bar area was very cold, and even though they had a wood burner it wasn’t lit!!! Overall, not half as good as your other hotels in the group which we’ve stayed at, e.g The Swan at Wedmore and Timbrell’s Yard at Bradford on Avon. We wouldn’t stay here again.

Food was pretty poor. The steak was really poor, really tough like a stewing steak, barely edible and when I mentioned it to the waitress she ignored me and still charged full price.

Quiet place to sit comfortably and meet friends.

Just back from an overnight stay at the Grosvenor Arms and we were delighted. First time visit to Shaftesbury. Found the Grosvenor online, liked the look of it and we weren't disappointed. We arrived really early but received a warm welcome and to our surprise our room was already available. The room itself was perfect. Spacious , clean , with a big comfortable bed , plenty of wardrobe space and one of the best UK hotel bedrooms I've come across. A fantastic big, powerful shower. Excellent toiletries and great towels. The attention to detail in the room and bathroom were first class and a credit to the management and staff. We had booked the 'dine and stay' package so had dinner in the hotel too. Food was nice though my only feedback is that the choice of main meals is a bit limited. Breakfast this morning was great, freshly cooked with pastries, yogurt, jams, and cereals all available too. All in all a lovely break for us and a strong recommendation for anyone staying in Shaftesbury of surrounding area.

We stayed with our three dogs for two nights, the hotel, our room and everything about our stay was amazing. The initial welcome especially the Woof Boxes was just perfect, we definitely did not want to leave. We look forward to a return visit soon.

Excellent for fine dining in most pleasant surroundings. Food served always top-tier and waiting staff attentive without crowding with premature token-measure questioning as to if all is ok. Service as it should be at this level of establishment. Always attracts the right clientele.

Coffee okay here. They also had a popup artisan bread shop in one of the rooms

We ate at the bar in The Grosvenor Arms for lunch last Sunday to celebrate our friend’s birthday. It is a beautiful venue and the bar area is very nice. I decided to just have two starters because I was going to my son’s for dinner only a few hours later. My two friends ordered Sunday roast. I ordered the Venison scotch egg and crispy potato fries thinking that would tide me over. Not because I’m cheap and you can see from the menu, it actually costs more than most of the Sunday roasts. I did know this at the time when I decided that is what I wanted. What I did not expect was ‘Crispy potato fries, Godminster truffle cheese with spring onion aioli consists of THREE chips. I mean they were nice, but certainly not £3-per-chip nice. 😳 If our waiter hadn’t dashed off so quickly, I would have told him to take it away. Or at least asked ‘is that it?’ I’m happy to report the venison scotch eggs was delicious and worth every penny. My friends enjoyed their slow roast pork belly meals - generous portions, beautifully cooked, and from where I was sitting, mouth watering. I did mention my disappointment to the bar staff when we paid. They just looked at me as if I said something as benign as ‘your glasses are stacked nicely’. I did not pursue it further because I didn’t want to make it awkward for friends, especially as it was clear the bar staff couldn’t be less interested. Just ask about the food in more detail than I did when ordering.

The rooms are stunning, beautifully appointed, lovely soaps and hand creams etc. The bed was perfect, such a good night's sleep. Blackout curtains really helped as the window was single glazed, as you would expect from a period building, so a teeny bit of street noise. Shower was glorious. Breakfast was amazing and service was perfect, I was allowed to make up my own selection from the cooked breakfast. Slight wait on check in and out but staff were very busy. Would definitely return

Starters were Cornish coronation crab on toast, thinly spread so as to give a taste but no substance, and whiskey and brown sugar cured salmon, small portion, with rye bread. Neither inspired. Mains were rump steak, one medium with bernaise sauce, the other medium to well done with peppercorn sauce. Rosemary chips. Half the medium steak was left because it was too tough, the well done steak was also tough but edible. Deserts were Dorset cheese board and rhubarb parfait. The parfait was good but the Dorset cheese board could have come from the local supermarket. Cheddar was ordinary, red smoked was similar, the Brie was cold and out of proportion to the others size wise, and the blue salty and otherwise bland. Wine was a 500 ml carafe of Secateurs red, at £21 it was possibly overpriced, the house white, 2 glasses, was average. Initially we were told we were in the restaurant though we’d booked in the bar, when we asked if we could eat in the restaurant we were told it was full. The bar is lively but we had a view of the working side of it which included the bin, not offensive but there are better things to look at when having dinner. A mild complaint about the steak was noted and the deserts were offer gratis, appreciated. Sadly when one adds the taxi fare to the bill of over £137 (deserts would have taken it above £150), this was a less than average evening.

Had a good lunch but it was not outstanding. The menu seemed rather limited and whilst the bar staff were very friendly and accommodating, the restaurant staff were a little glum!

Been in on many an occasion to the Grosvenor, 90% of the time everything is flawless. I’ve never had a bad meal etc, the only thing that lets this establishment down is the service, some days it can be great, others ever so slow. It’s a shame because it lets down the rest of the experience

Amazing amazing amazing! The roasts were the best roasts multiple of us have ever had. The pork, beef and chicken trio roast was just fantastic and all of the trimmings were amazing. The burger was one of the best burgers I’ve ever had and the chips were just delicious. There are absolutely 0 complaints with the food. My only thing that wasn’t 10/10 was one waitress was quite rude but she was only there at the beginning. The following waitress was lovely, I wish we caught her name.

My husband and I stayed for two nights bed and breakfast and ate both evenings in the hotel. The staff were warm and welcoming, the accommodation was way beyond expectations, the food was excellent and the town of Shaftesbury had the most wonderful views over the countryside. Walk up and down and take pictures of Gold Hill, the famous hill where the Hovis loaf advert was filmed. I would highly rate The Grosvenor Arms.

Called in with a friend for coffee. Couldn't taste any coffee in our drinks (a cappuccino and a latte also the milk tasted a little strange. Went to another coffee shop as we really didn't want a second one here.

How to run a successful hospitality business and how to be disability aware 1. When a client checks in and mentions a disability, do NOT under any circumstances start talking slowly and deliberately as if the client is stupid. 2. When a client checks in and you are aware that they are less able OFFER to bring their bags or luggage in… do NOT leave them struggling with a lively assistance dog and 2 strollers and luggage to the 2nd floor when a first floor lift accessible room would have been so much more appropriate. 3. When the client smiles and explains that she has stayed before but cannot recall exactly when, don’t roll your eyes because she notices stuff like that and it’s diminishing. 4. Be aware that the client might be struggling with the considerable noise levels and business in the hotel foyer and bar area. 5. Consider making yourself more aware of visible and invisible disabilities - good customer care isnt simply responding to high end clients who shout for attention and complain to get what they want. it’s about quiet customers who struggle with anxiety and need care, not patronising slow speed talking. A few tips for the Grosvenor Hotel Shaftesbury and their duty manager because the said client will be checking out tomorrow if things don’t improve…

The location is in the heart of this small but well formed Dorset town. In terms of location its only drawback is the lack of parking space. The staff are young and well drilled.Always helpful and polite even when the hotel is really busy. The bar area is lively and the drinks are reasonably priced. There are a mix of room sizes but all are well furnished etc. Food is better than good, with really good ingredients used at all times. We were a group of friend gathering for a weekend away. 14 persons were easily accommodated for dinner and even though the hotel and bar were really busy, we were always served and supplied with drinks on time. I wouldn’t hesitate in recommending The Grosvenor for any age group to enjoy a short break.

Lovely venue with beautiful decor and comfortable spacious seating. Good service though food took a while to arrive. Only issue very small meat portion for Sunday lunch. Rest of food delicious and well presented.

Very good roast, service ok and vegetables good. Long May it continue with reasonable prices. Nice location as well

We came late on a Sunday and we all ordered the 3 meat roast, it was lovely, but there were only 2 potatoes and the gravy was watery. We also had dessert and this was also delicious.

Wow, this place is fantastic and lovely. I stayed here with my wife on a little getaway break. The bar area is cosy and occasionally in some evenings they have a low-key DJ. The restaurant and food was amazing with a great wine and cocktail selection The room is very spacious with fantastic toiletries and everything was provided that you needed. I.e coffee machine, extra pillows, biscuits, fan etc. My rating Restaurant (inc food) 5 out of 7 Pillows 6 out of 7 Hotel employees 7 out of 7 Cleanliness 6 out of 7 Scuff marks and stains 4 out of 7 Surrounding 6 out of 7 Overall stay 6 out of 7 Would 100% stay here again. Fantastic hotel and thank you for a lovely stay

We order hamburger and we got a l tile small size with very hard like plastic meat. Nothings seem fresh , such as bun and veg. The prize of that Berger us too expensive for what we got .

Wonderful, friendly service. Delicious food, although they did run out of the fish dish. Staff could not have made our visit more special. My steak was perfectly cooked, medium-rare, succulent and juicy. Another member of the group had crab linguini, which they said was also delicious. A good range of reasonably prices wine and - less than £!0 for a large glass of wine, and some nice cocktails to start the evening. . I would definitely visit again

Positives Lovely location with pleasant staff Room very large and well laid out Great Nespresso machine Plenty of warning re parking and easily found. Negatives Shower over bath difficult to get in and out of Really needs a grab handle Shower head great but flood...

6 of us plus baby wandered in for lunch - good welcome and we were seated in conservatory. Service was a little slow and food took a while to arrive but the wait was worth it. The vegetarian dishes ordered were fantastic. Also the tomato...

I recently stayed for 1 night in the Cranbourne Suite for some very much needed R and R. What an absolute treat it was! The room is huge, very tastefully done and smart TV which allows you to log into whichever streaming services you subscribe...

I recently stayed for 2 nights at the Grosvenor hotel. The hotel is a beautiful unique hotel in a great central location offering superb rooms a great bar and fantastic food. The staff were all very friendly. I would definitely recommend a stay there.

Our traveling group enjoyed two nights at the Grosvenor Arms while on a walking tour of the countryside. The hotel was lovely with well appointed rooms that were very clean. The bar was cozy and charming and the restaurant provided excellent food. The manager was...

I was hiking through South West England with 9 other friends. We spent 2 nights at The Grosvenor and ate breakfast and dinner here. The staff was super friendly and helpful, the meals were delicious and are rooms and beds were comfy and clean. It...

Absolutely fantastic meal out! Great service from start to finish! I like my steak rare and the chef cooked it to absolute perfection! Hubby had the burger which was delicious. I had steak with Blue Vinny sauce. It was just so delicious and I can’t...

Use this establishment a lot as we live locally, went in today around 4 for drinks and food after a long journey. We were told by the receptionist that there was no food until 5.30. We then saw two customers being served with food who...

Great lunch at the Grosvenor Arms today. The ambiance and food were good but what made it particularly enjoyable was the really excellent service we received. Thank you Launa

We had a large family gathering at The Grosvenor arms and enjoyed a delicious meal. We also had overnight accommodation and breakfast which was ideal as it catered for our variety of tastes. The staff were all very friendly and helpful particularly Danielle and Lana...

Thank you for a very comfortable stay. Bed, shower, towels, decor - everything generous and well put together. Food spot on too. We will be back!

Lovely comfy beds, Sunday roast great, brilliant beer selection on the bar. Even comes with its own ghosts. Staff are so helpful and friendly. There’s no parking but a very reasonably priced car park is 2 minutes walk away. Would definitely stay again!

Unfortunately a decidedly disappointing lunch. There were 7 of us for a business lunch with just two other tables in the restaurant. Time between order taken and food being delivered to the table was far too long. The food left much to be desired especially...

We were flying from Cambridge to Salcombe yesterday (13/11) and had to make un unplanned stopover in Shaftesbury due to weather. What a nice evening it turned out to be! - The night before we’d stayed at the University Arms in Cambridge. The staff were...

I walked in first to see if this place was pet friendly, and was advised it was and told of the areas we could go with our dog. My husband and dog came in, and we found a seat outside in their courtyard with their...

Booked a night way or fiancés birthday, lovely room with deep roll top bath, loved the bath products shampoo etc. we had dinner included, we both ordered steak, my partners was lovely but mine was sinewy and grisly, the manager kindly made a deduction from...

A local landmark in Shaftesbury, right in the middle of town. Traditional, attractive place. friendly & helpful staff. Excellent food & service. Attractive rooms w/modern bathrooms. An elevator for luggage, & people, too, in a pinch. IWe didn't mind climbing the stairs. Lively pub scene....

Excellent food, my wife requires Gluten Free food & was pleasantly surprised to be told by the head chef that most of the menu is available G/F. Very friendly staff, will certainly return.

Our ‘go to’ place in Shaftesbury. Whether for a quick drink or a full meal it always hits the spot. It’s comfortable and relaxed. The Team are very friendly and seem to enjoy their working environment. We have even used it for a work event....

We popped in on the off chance today while visiting the Shaftesbury Fringe. Loved the decor was so quirky rustic and relaxed. Staff were fabulous and the food omg wow.... We had the sirloin of beef with all the trimmings, honestly, hands down best roast...

Excellent welcome and follow up service. My partner and I enjoyed our meals which were presented very well and tasted wonderful. The triple cooked chips are great. We will be back.

The food and service was lovely, we had the steak and it was very well cooked. The chips were absolutely amazing, triple cooked, very crispy on the outside! As a side we had harissa carrots and a sweet cabbage with artichokes crisps! It was a...

Food was terrible, did not complain as i didn't want to make an issue of it, as i was with a large party consisting of 15 guests. Absolutely shocked at how bad it was considering the price, seriously, if i were on my own i...

We took a table in the bar area as there was nobody eating in the restaurant. The ambiance was delightful with a whole mixture of seating available. The staff were friendly and efficient. The extra booklet outlining the allergy information was much better than provided...

A visit to the bar and restaurants was well worth it. Bar was buzzing with a good atmosphere and lovely decor and vibe. Good food in the restaurant with attentive and friendly staff. Definitely recommended !

What another gorgeous meal we had here on Christmas Eve and the atmosphere was lovely. The pizzas were very tasty and my husbands duck dish looked very impressive. They catered for dietary requirements with no quibble. Great waiters. Our dogs were welcomed. Can’t wait to...

Superb place to eat lunch on a day trip to Shaftesbury. Excellent pizza, chips & hot drinks in a comfortable lounge/bar. I’ll be eating here on my next trip to the town. Fantastic in all aspects.

Great lunch spot found as we were passing through Shaftesbury last weekend. A quick trip advisor check and a peruse of the menu outside and in we went. The place, a hotel as well, had a large bar area and what seemed like an equally...

Excellent meal, staff were really friendly and helpful without being intrusive. Quite happy for us to share a starter (scallops v. Good) and dessert (chocolate tart with rum ice cream ). Main courses (pizza and mackerel) were excellent. I liked the idea of an ‘unusual’...

The staff took our booking last minute and we had a wonderful meal here. Beautiful place to eat and nice atmosphere. Thanks for a top evening!

We ate here on Saturday evening and the food and service were superb. So we decided to book for Sunday evening believing that we would be able to have the roast. This was not the case and the menu consisted of things that were left...

Booked a table for dinner as we were staying just around the corner, so extra convenient. The burger was excellent and the steak very good - well worth ordering the peppercorn sauce to go with it. The mozzarella and tomato was a lovely starter, tasty...

Great location for the town. Very large room but could do with an update and more furniture. The bathroom shower needed another door to stop the water escaping. Meals looked nice although we didn't eat there because the seats in the atrium were very uncomfortable....

We visited for dinner for my husbands birthday, just the two of us. The welcome we received was warm and inviting. The restaurant was clean and stylish plus there was loads of space so no problem with trying to distance. They very kindly gave my...

We came here last year for an anniversary dinner out and had a fantastic meal. Booked again this year and the food didn’t disappoint and was of the same high standard. We don’t eat out very often but when we do I liked to be...

Staying in Shaftesbury for a couple of nights in a B and B, we needed to find somewhere for an evening meal. This hotel restaurant was recommended to us. We decided on a simple meal of pizza and as pizza goes it was ok but...

Popped in for lunch on our way to Axminster. The place in part of a lovely high street within easy reach of Bell Street short and long stay parking. We were met with a friendly face and offered a table either inside or out even...

Lunch for two. Service and food just about adequate. Staff polite but not friendly, there was a briskness. We have been many times pre COVID, but this time was disappointing.

Dont know if it’s because its been a while since I’ve been out for dinner, but this meal was incredible. Smaller portions but that didn’t matter, beautiful ‘pub’, friendly staff and REALLY delicious food! Thank you!!

This smart hotel has a lovely dining room all set up for Covid. Friendly front of house and waiting team. I did feel the £12 for a small bowl of moule (a starter), was a high price. I expected more, knowing the cost of this...

We loved our 3 night (dinner B&B) stay recently. The hotel is right in the middle of Shaftesbury, at the start of the High Street which has great indie shops, and also a few yards from the famous Gold Hill, of the Hovis TV fame!...

This hotel is central to the town of Shaftesbury and very picturesque. We had a lovely spacious room and the beetroot lasagne was by far the best vegetarian dish I have eaten. Our room looked out into the courtyard pictured and all very quiet. The...

As locals have supported the reopening.Arrived for a nice Eve out to be told we had a restricted time. a spoilt rushed evening!

We’ve just returned from a 3 night stay at The Grosvenor Arms in Shaftesbury and what a lovely place it is. Doggy friendly was key and we have two which aren’t always welcome, even in dog friendly places. The staff are incredibly welcoming and helpful...

Finding vegan restaurants, or restaurants that have decent vegan options are very few and far between in this area, but The Grosvenor Arms was a pleasant suprise. Although they only have one vegan option for starter, main and dessert. It's all about quality over quantity,...

First time in a Restaurant since lockdown.Grandaughters 30th Birthday..Very busy due to the Government half price deal.Had lots of good food and drink.Good service throughout.Grandaughter used to work at this hotel before she had a child.Took the child as well so much fuss was made by the staff.Would go again.

We had a lovely evening meal here - interesting menu and tasty well presented food. All the waiting staff were delightful, and very helpful. We ate in the courtyard which was lovely. Very good wine list too.

Stiflingly hot Saturday morning's exploration of this Dorset town ended with lunch at this town centre hotel. We had a table in the compact courtyard, gratifyingly shaded from the fierce sunshine. The courtyard itself could benefit from a little more colourful planting but for all that it was a pleasant setting. My wife chose 2 starters the first of which, a spicy aubergine concoction, was sublime whilst I conventionally opted for the burger. Whilst a little too crumbly, my burger was nevertheless excellent. To nitpick I found the beer too warm but blame myself for ignoring my own best advice to avoid draught beers in hotels. My wife's glass of French chenin blanc hit the spot...well chilled and subtly fruity. I have no hesitation in recommending this hotel for a meal but stick to the wine list.

Visited with family and three dogs. Nice servers. Good wine and ale selection. All food delicious. Nice to sit in courtyard, with babbling fountain.Seemed like a long walk to the kitchen, as it took ages to get sauces from server and she forgot the ketchup. There was also a big ole star anise in the risotto that wasn't listed and I accidentally bit into it and that was not a fun time. But damn was that risotto tasty otherwise!

Had to send the sharing starter back as some of the items were literally inedible. Vegetarian main also had a very questionable flavour but tried to eat some of it as no replacement starter was offered and was quite hungry at this point.Beer tasted off too so abandoned that and left without attempting dessert.Such a disappointing experience. Expensive and not even pleasant food.

A beautiful hotel with a fantastic range on the bar. Love to see the Gritichie on as it is local. All the staff are very observant and attentive, they go above and beyond. Food was brilliant, pizzas are fantastic. We will be back!

Nice setting and decor, but poor experience today. 2 pm and in for a drink and lunch, but told they're too busy to take orders right now and perhaps check back in 20 mins or so. Not packed out at all and no explanation why they can't cope or even a simple apology. Def not returning or recommending to others :-(

We called in on the off-chance and had an excellent meal at The Grosvenor Arms. The staff were professional, but friendly and the service was very good. One of us had a burger and the other had lamb shank, both of which were cooked to perfection.

From the moment we walked in, the atmosphere and staff were very warm and extremely friendly. The service and food was excellent and and pricing was reasonable. The place was packed and being that it was Christmas Eve that didn't seem to make a difference.

Good food and Service relaxing atmosphere. We had excellent meeting with friends and family. Will certainly visit again

Knew the Grosvenor back in the 1960s when we lived nearby, so was interesting to revisit in its current form. Interesting decor and layout, we met up in the bar before moving into the restaurant. All very pleasant. Had difficulty in finding something on the menu, several of us deciding on a pizza, cooked on a wood fire. This was quite nice and more than I could manage.We had a very pleasant time together and would visit again when in the area.

Ate breakfast and dinner each day for four days and never disappointed. Nice seasonal menu using a lot of quality local ingredients.

A warm welcome and top House Gin - Cotswold, made a fab G&T with Fever tree light tonic water.I enjoyed my Pizza, lovely thin crisp base, and my friend a Free range Somerset Chicken dish. She didn't want the potatoes or Yorkshire pudding, good thing, it would have been an enormous amount of food.I love the dining area, stylish an d clean.Friendly front of house team & Chef.Not sure about the decaff cappuccino - both my friend & I stared at the ceiling until 4am - Not happy with the sleep deprivation - ? so query IF the coffee machine had been "flushed" before making the decaf?

Only spent 30 minutes in this bar this week. It was a shame because the bar and lounge area are beautiful. However I object to paying £14-95 for a pint of lager and a large glass of pinot origi. Sorry guys but that is the dearest I have paid anywhere in the last 10 years and extortionate