The Green Room @ Crowne Plaza Belfast in Castlereagh

Great coffee Great staff It's a pity about the seating I have noticed in all Costa shops that the seating is always stained and dirty. Not the staff's fault.

Never had a bad meal from here!

Adore the Amethyst, my family (Ball) have been eating from here for around 20yrs and have never once had a bad experience with the food or the staff and anyone saying anything bad about the lady who takes the orders on the phone just don't know her! She's a lovely lady and always chats away to us if we go in to pick up, she is not arrogant or nasty unless the person ordering is arrogant or nasty to her, in which case she has every right to give you the same attitude back. Anyone going on about her clearly doesn't know her. My favourite foods from the Amethyst are the chicken curry, chicken in black bean sauce and chicken fried rice, always great portion sizes for the money and they will even just do plain steak and fried rice for my little brother who is an extremely picky eater. They were the first Chinese in the area to offer vegetarian and some Thai dishes at the time and overall I have nothing but good things to say about a very hard working very pleasant team and especially about the lady on the counter.

As my local I want to love this bar but it feels poorly managed lately. The prices are now city centre level and the service hasn’t kept up. The facilities are excellent but unfortunately let down by the service. The young staff are always polite and responsive but seem to be lacking any leadership. The last few times I have visited I have had to clear empty glasses from my own table despite an army of staff behind the bar and I can’t remember the last time a staff member called to our table to ask if everything was ok or if we would like another drink. Some small changes could make this place 5 stars again

Customer service appalling. Called in for brunch after work this morning.. waited to be seated for a while even though plenty of tables.. waitress want even serving anyone/ looked to be doing anything and just ignored me.. no “hello” , avoided eye contact. Other customers came in and eventually someone else seated us. I then sat waiting for a menu … again ignored by same waitress with blonde hair.. walked past me and started putting menus out on empty tables 🤯 I ended up just walking out. Very strange?!