Costa Coffee in Castlereagh

Filthy. Seating is badly stained and ripped. Tables are sticky and grime laden. Floors filthy and strewn with detritus. Toilets vile. AVOID AVOID AVOID. staff having a joyous time on the Costa of Filth

Had a very lovely ham & cheese toastie

Just when you think that all big brand coffee shops are much of a muchness, one surprises you. Staff good, coffee great, overall experience great. Got to say.... well done Costa.

Always good quality. Friendly staff. Toilets in a shameful state.

Staff friendly and very well mannered!!

Light and airy , perfect for a coffee before work .

Toilets are disgustingly dirty and smelly. Tables & Floors not clean despite being there at 10am. Coffee was cold. Come on Costa, get your act together!!

Toilet very disappointing, floor sticky and wet around toilet bowl. Very little toilet roll, the roll was out of container and sitting on the top of it. There was visible faeces around the edge of roll. We did complain to staff member. This Costa was at Boucher Road. 😞

Unclean, floor dirty, table dirty, had to clear and wipe table ourselves. Food and coffee poor, will not be back.

Id give it zero if I could, ordered a vanilla latte that was closer to a Look warm milk with vanilla syrup, there was zero sign off coffee in the latte at all, no coffee flavor, no coffee colour on the latte. Honestly the worst place to get a coffee north of the boarder.... Costa in ROI is decent, Costa in NI is a look warm pile of ****

Handy when over doing abit of shopping! Staff friendly.

I was in costa coffee boucher Road belfast .. I asked if they done gluten free the two girls behind the counter looked at me ..they had no idea about gluten free as it it not provided by this company .. Maybe you should look onto it also educate yout staff I was so embarrassed for asking.. Many thanks mandy

Tables were filthy despite 5 staff on duty. Toilets were a disgrace including sanitary bin. Chairs badly need replaced, there are disgustingly sticky.

Nice staff nice ambenice everthing ok

Brilliant we place for a coffee,friendly staff,

Lovely staff especially Fiona always smiling on a Monday afternoon. Staff a credit to you company

Its was okay. I was able to do a bit of laptop work. Free wifi and socket to charge the laptop.

This review is for Shane Retail Park . Place is stinking. All chairs are stained , food and crumbs everywhere. Needs deep cleaned.

Typical coffee dock on the Boucher road.

Staff helpful. Nice atmosphere toilets clean.

Staff very friendly. Nice atmosphere. Clean toilets.

The slowest service in a costa ever. Two boys having no clue what they are doing. Please hire people capable of taking orders and making coffee on time.

Always the best coffee without a doubt and great service.

Also got fined for parking while spending time catching up with friends. Didn’t receive anything until 72 days later when I got letter demanding £170 from debt repayment agency! Same response from Costa. They should warn their customers because signs are small and insignificant on the wall opposite the cafe!

I recently parked at the Costa and got a sixty pound parking fine for spending over three hours in their coffee shop, the response was they don’t own the car park, just be aware if you catching up with some old friends you have a 3 hour time limit.

Called in for a coffee during work

OMG!!! Someone from @Costa head office needs to visit this place very soon! I counted 7 tables which hadn't been cleared and 5 people chatting behind the counter. No other customers waiting to be served. Next customer came in ten minutes later. No paper napkins. A roll of blue kitchen towel beside the sugar etc. Was I meant to use that? A lot of cloth covered seats torn and frayed and very badly stained. Outside area strewn with litter. Saw a sign on door about a broken ice machine and then saw that been mentioned in other comment's. I have never been in such a filthy rundown Costa.

One woman working on her own under so much pressure on a very busy Saturday morning , but no one went without their coffee, everyone felt so sorry for her, but the good people of belfast all tried to help her out. Go girl!! Coffee was lovely

Great service and pleasant staff

Okay for a quick coffee won't be back until they stop being "WOKE"😔😞

Just a plain Costa. No frills, not any real atmosphere. Closes at 8pm.

I'm really disappointed being told that iced flat whites are not available because the ice maker is broken. Never mind one time, but I've been in this store quite often and also in a few other stores too and every time been told the same thing. So please take it off the menu or fix this. Also, it was in the middle of lunchtime when only 2 people were behind the counter, and it was taking ages to order and then I didn't even get what I was waiting for!!!

The toilets were disgusting. Smelly, dirty, untidy. Absolutely disgusting. The tables had dirty items in them, not cleaned and cleared. Not a very pleasant experience at all!!

Pretty fast service, what's not to like about it.

Very good coffee and the usual variety and options of brunch food and desserts. The place is cosy and nice with a friendly atmosphere.

Ideal for a relaxing coffee stop. My husband has memory problems but loves to get out for a wee coffee. We are both in our 70s and I can relax and read while he people watches. I am his 24/7carer so a great asset to have costa nearby.

First visit although have used shops frequently. Lovely cup of tea but only milk alternative was pods of soya milk. Friend who had toasted sandwich remarked that it was tasty. Staff friendly and efficient quick to clean and tidy after people left. Easy parking.

love! love like the sun! and the barista girl is the best 14.04.23🌹

Pleasant, helpful staff. LOVE the coffee. Can always find a Costa Coffee wherever I go to shop!

Clean and the staff were friendly. Prices are high.

Staff (two guys @16:50) from Costa Coffee on Boucher retail park is very friendly and they listen to their customers. Thanks 😁

Coffe is nice. I only had a biscuit, which was grand. But it was a bit too noisy and crowded for me. I like Costa Coffee, but that location is not for me.

Coffee an snacks good ! I just can't justify the prices ,,,so we,ll call it a treat

I never leave reviews normally but this Costa was vile. Dirty tables, two out of order toilets. Disabled toilet was the only one available, again nasty with toilet roll all over the bathroom. No soap, so asked the lady to help and she told me to look for it… there was none and she said she was going to go to the shop for it. For a place that serves food and drink, I wouldn’t go near it again.

Usual friendly service.know my drinks order. Good service.up selling food from cold to warm with cream added. .

Speedy service . lovely staff..

Always a good place for a coffee

The button to open the main door for wheel chair users doesnt work. and none on inside for exotic. Really poor. Staff seemed unphased and it took a customer to come help.

Need to keep the tables cleared more often.5 tables were dirty.i had to clear myself before I could sit down.

The girls behind the counter were talking about what to make themselves to eat and the coffees took a while to be made even though it wasn't very busy but the coffee itself was very good. Don't offer any gf savoury options but you can get the prepackaged buns. The choc was from m&a across the road

Excellent service and love their coffee .

I had coffee here with a friend two days in a row. On Thursday morning it was reasonably busy but quick service. They have lovely iced teas and coffees and a great choice of buns and biscuits. On the Friday we arrived at just after 2pm. We queued for almost half an hour - several people left the queue during the wait. I’d recommend having a look at the queue when you arrive. If more than 4 or 5 people go somewhere else if you don’t want a long wait. Handy parking outside but it is time limited to three hours I understand

The staff who was the orders were not very pleasant… her attitude is like I have borrowed 1000 pounds from her and not given back yet.. very sad at work .. credit goes to the manager 👍 14 Aug 2022

Rude staff ... walked in at 5.35pm and was barked at by Dylan-no-stars' "take away only". He was rude to his work colleagues and everyone else who dared to try and spend their money in Costa. Premises were filthy and coffee not great. I'd give this one a miss.

Love Costa on Boucher Road usually go to one facing Harvey Norman.The staff are great.My only complaint is lack of choice.I was in Sunday last and there was practically no sandwiches to pick from.There were enough pastries ok.

I visited the galwally store yesterday and then again this morning. I have been served by Ryan a few times in the past. Ryan is a major asset to the costa business. He is very very good at his job. Helpful smiley and makes fabulous coffee 😊

So disappointed they changed there Soya milk. Change is usually good but this one isn't.. 😕

Our visit was very pleasant. Would like them to have scones and more gluten free items.

Colazione italiana soddisfacente

Wen't to M&S coffee shop on the Boucher Road,Belfast but it closed due to staff shortage. We then went across to Costa and there was a lovely lady who served me... very pleasant and even though she started at 7.00am that morning (it was around 5.00 pm when we were in) she had a lovely smile and couldn't do enough for us. The Costa on the Boucher Road is really cosy and compact... great interior design. I suppose the snacks are a little pricey though ... There was a small packet of two Jammy Dodgers biscuits. The cost £ 1.60. We'll still go back. I suppose that they have to charge these prices as I would imagine the yearly rates bill for that small footprint of a shop on the Boucher Road would be astronomical.

My customer experience in this costa store on Boucher road was amazing! Naoishe makes the best flat whites I’ve ever tasted !

Lovely atmosphere friendly staff. Enjoyable

Typical Costa Coffee. A good cup of coffee

Lovely Cooke and coffee and coffee and bun 😋

Good place to stop of and get a coffee before going on to Dublin last services before town

Went to meet a friend for a coffee. Coffee etc served promptly and there was sufficient seating. However, the music was very loud and of a type that would not have suited all age groups, some lyrics had swear words. Whilst I am not of a sensitive disposition, the music volume and style did not aid the ambiance for a coffee and catch up.

Nicest coffee around and all the staff are brilliant always fast service with a smile

Had a cuppa here service fast and areas clean. Quite small outlet but very popular.

This has it been open long. It is really clean and really nicely done inside. The large windows make it beautifully bright. The seating is well spaced out. The staff were really friendly and efficient, The food was surprisingly (I say surprisingly because coffee shops aren’t renowned for their food) was delicious I will definitely be back snd would recommend place 100%

Excellent coffees extra hot as ordered, liked able to be seated at table, quite busy but quickly served

Sitting in got paper cups not very helpful, pity Tim Hortons was too busy.

'Costa fortune' standard milky coffees for 6x the price.

This Costa is located in the Boucher Road retail park it's a very compact cafe with a nice variety of pastries

Lovely place to have coffee. Very relaxing

Good hot chocolate. I tried Morning 8 and loved it.

Slow, half cooked toasties, half cup coffee

The hot chocolate drink was delicious 😋

Not bad would like to see better range of gluten free stuff as you were given the chance of chocolate brownie

Staff are lovely in this store and are really thorough when it comes to cleanliness and order in their busy store. Never a chair out of place or a table left messy despite the traffic.

Chill time with a lovely coffee

Great coffee and selection of treats

Just walked past but iv had coffee before and enjoyed it

Chicken Ceasar wasdelicious and the blueberry muffin went down very well. You can't fault Costa not difficult to pay x

This is now culture coffee very impressed good experience

Vegan cookie and ginger coffee felt so Christmassy. Ok I know there is still Halloween 🎃 to go, but I'd never say no to a gingerbread man🚹

Called in today as it was dull and cool had a capachino first class and delightful staff cheers

Fast service drinks and food great

4 members of staff standing around but doing much but outside tables all messy with cups/napkins etc blowing away on the wind. Coffee scolding hot, too hot to carry, no trays or sleeves or cup carriers, presented in a random cardboard box. Coffee filled to the brim and no space for cold water.

Friendly staff with great service. The drinks and food provided were also well prepared and tasted great!

Today I lost my purse while in Boucher Road. I had last been in Costa but was sure it wasn’t there. After retracing my steps I went into Costa, really upset and with a baby and two kids. Warren was just amazing. He let me use the phone to call my mum, and spoke to my mum a further 2 times when someone founds purse to get it left there for me. I can’t say enough praise about Warren. Just a gem! It’s so lovely there are people like this in the world 😘

Always pleasant helpful staff plus good coffee etc

This is a great place to have coffee, my sister and I popped in and they have so much to choose from cakes ,buns, sandwiches ,toasties, and of course your coffee, this place has never let me down, with quality and service, really worth a look at.

This was the branch near Lakeland on Boucher Rd. Very disappointed. Server was so lethargic and unwelcoming, cappuccino had very little foam topping, I had to ask for chocolate on top, no teaspoon. Even though it was obvious I was ordering for two I was only given one plate for food. The tables outside were not cleared regularly. There seemed to be only two people working, this was not enough. Will try one if the other Costa branches next time.

Lovely server called Hannah, was so pleasant and attentive. Great service!!!

Great coffee, pleasant staff and a neat outdoor seating area.

Good enough Costa, quite small inside however there is plenty of seating. Good range of drinks and never usually have things out of stock like some Costas.

It's lovely to sit in and have a coffee. A wee bit of normaliry

Fun out going staff and lovely coffee

Lovely Latte. Good selection of snacks

Some staff were not very friendly and a bit rude. I visited with a friend who ordered a coconut milk latte, the staff tried to reuse a jug that previously had standard milk, this makes me question the protocols in place for someone with allergies. After questioning this action the atmosphere became very uninviting. I would not go back to these premises.