The Grapes - Pub & Carvery in St. Helens

Lovely food, definitely go back

First time at the pub. Lovely food, staff very attentive and friendly! Will definitely be back again :)

Amazing food, lovely staf been here a few times and been amazing everytime.

We love the Grapes, the food is excellent and the staff are always very friendly. The roast potatoes are brilliant and better than anywhere else. The only problem is getting a table on a Sunday as it gets booked up quickly - but they will fit you in if they can.

Food excellent, however staff not friendly, unsociable and egar to close off sections of eating area by 8.30 pm! Clear that the few remaining customers were an inconvience. Won't go back.

Food was lovely and staff was helpful and cheerful

Had the carvery not as nice as last time i visited, food was only just warm.

Not nice unfortunately. The food was very underwhelming and the gangs are shouting drunks next to our table wasn't pleasant. Unfortunately we were unable to move tables as the place was booked up. The salt and pepper shakers and the menus were covered in dried up mushy peas 🤢 On the other hand, the staff were very friendly. Wouldn't visit again.

Great food , friendly service and atmosphere at The Grapes pub and restaurant in Eccleston St Helen’s.

The staff are amazing, nice and friendly. And I just love the crispy potatoes on the carvery.

I enjoy every visit to the grapes and have been coming here for years 10/10

Fantastic staff and amazing food

We had a great time , spontaneous trip to this place and we would come again , we both had carvery and food was great and so atmosphere.

Best experience in a greene king pub.. outstanding cleanliness, outstanding food and very welcoming and friendly staff. Exactly what you want!

Lovely staff and quick service. Food was great and an all round top notch carvery 👌

Wonderful meal and service at the Grapes as usual, especially Jennie and Sharon who could not have looked after us better.

Great food and service from Jenny as always

Another steak dinner. Great service as usual from Emma and Jenny... legends of this place.

Really nice carvery. Plenty of choice of sides and meats very well cooked.

Came Sunday for another delicious Carvey and watch the football,excellent staff, Excellent atmosphere, excellent food as always

Excellent food & service. Always made to feel welcome here. The team, led by Heather, cannot do enough for you! Highly recommended!

Good service, food standard is good and what you would expect from a Green King pub. A bonus is the EV chargers in the carpark. Well done.

Probably beneficial for the poison dwarf who meets and greats to take a LONG course in customer service. Completely rude from the get go. The rest of the staff were lovely, but unfortunately miss jobs worth lets the side down. Not the best experience and will not be rushing to go back or recommending. Do better.

We celebrated my child's 8th birthday. The food was tasty as always and the carvery was on top form! Thank you for singing 'happy birthday' with us too!

Had a lovely meal with friends.

Rushed from the moment we stepped in, "have you booked a table" which we had and then followed by "we need it back by 16:20pm" to then be reminded at 16pm we needed to leave by 16:20pm. The lady that meets and greets has no people skills at all. Feels like she takes great delight not just telling us but all the tables in for food and drinks that they need to leave. Not been in here for over 4 years because of this same person, won't be returning. Food great service very poor.

Had a carvery, the carving was exceptional.

Lovely evening here tonight relaxing atmosphere 😎

Had a great evening here. Heather the manager was brilliant!

Wonderful food and excellent staff.

Great service from Jenny tonight. Will 100% recommend here.

Great food and atmosphere. My new local :). Great service from Jenny

We didnt book as it was a spur of the moment decision. Although it was busy they accommodated for us. Jenny was lovely!

Had carvery and the food was lovely, I’d say it was better than Toby Carvery which is where I normally go , will definitely be back

Food was delicious as always and the staff were friendly. Lovely and clean a great atmosphere we will be back again soon

Excellent meal in very comfortable surroundings. Delicious & plentiful. Lovely staff such as Jenny & Lynn. I come here frequently because it is so good. Certainly the best carvery around. Highly recommended.

I've been here many times on an evening and they do great food. But I was very disappointed today when I turned up with friends after a funeral which I'd recommend to be turned away as they only opened at twelve o'clock but online state's 11 am. 🤨

Just dined at The Grapes for my birthday. The Carvery is spot on...absolutely delicious. Couldn't fault anything.

Bar staff rude, as i couldnt remember the name of my dish i was ordering however, host was helpful to find us a table when busy.

Good food been here plenty of times and always friendly a quick service. It’s advertised on Google as “dog friendly” this is only for the outside seating which is something we wasn’t aware of.

Not the best Sunday carvery lunch. Food flavourless, bland and average. Probably wouldn't have ordered a dessert but didn't get the opportunity as the staff just want you out for the next sitting and I didn't get to finish my drink.

Excellent restaurant. They do the most fantastic carvery and go above and beyond every time. I phoned them up and asked if we could have a table away from others due to bringing a child with luekimia who had been craving a carvery. The manager sectioned off a section of the restaurant so knowone else was sat near us. Thankyou so much for going so above and beyond for us. We really appreciated it. Having luekimia means you can't go into crowded places as your immune system is non existent. So this was just amazing. Thankyou so much

Lovely food, staff and premises. Big special mention for Emma. Well done everyone x

Lovely birthday meal with friends food good drinks good value. Will be back really enjoyed

1st time attended here and was a fabulous carvery , the best I've had, with wide selection of veg and 3 types of meal. Would recommend

Good value for money, great entertainment. A great place for our Christmas get-together

Not sure if I just ordered the wrong thing, and should have just gone for the carvery. Ordered a burger, which was cold. Staff very good at replacing it, but the buns were stale and not really the quality I was expecting having ordered the same burger from other Green King pubs. Such a shame as was a birthday trip out, but came home hungry. Menus could do with a wipe down too 🤢

Best carvery in St Helens 👏👏👏👏👏

Luvly staff who will make sure everythin is how u like it.service with a smile.not too pricein the atmosphere is u like it wen out 4 a meal just right.onl 4 stars for the meal its only because its pub food the meats doh where cooked how I asked and the taste was spot on.will b goin again

Always pushing you out as soon as they can. Had 2 meals and was going to get a dessert and we were told we had to move despite reserving our table. They just want to make as much money as they can on meals. Apparently you only get an hour and a half on a table now, it's like a race against the clock to eat your food as soon as you walk in the door. Walked back in just to see what was going on while waiting for a taxi and our table was still free as well as many others, do they actually want business or not? The place is a farce. My AA discount never seems to be working every time I go, conveniently.

Christmas2024 Gorgeous the food was excellent the service was excellent Lovely Atmosphere really enjoyed the day booking again for next year

We had our Christmas day dinner here and it was fantastic. Food was delicious and the staff were brilliant. Christmas 2025 already booked.

The best carvery I've ever tasted lovely soft vegetables the stuffing was out of this world. The meat was amazing.definitely be back again.

Friendly staff,when it's busy expect to wait for the carvery but worth the wait

I love it here, best food Carvery is best one around, I just love it everything about it 😋 😍

I hardly do reviews on here, but feel this place deserves it. They serve one of the best carvery’s around and put others to shame, no wonder it is packed out every Sunday. The staff work hard and are really friendly and the roast is just like a home cooked roast, you honestly won’t get better. Keep up the amazing work!

Best carvery in the area!! Good food and excellent service. Been here many times, never had a bad meal and the staff are always friendly.

Staff very helpful and friendly. Food great and beer even better!

Always a lovely atmosphere If you’re going and it’s a busy day call ahead to avoid waiting or disappointment Food was nice

Staff very friendly, Jennie and Heather in particular . Great customer service from them both.

Very friendly staff! Heather and Jennie very accommodating to all of our requests.

A outstanding pub to eat at. Food great quality.

Upon arrival met by a lovely host and shown to our table. At the bar the server was welcoming and friendly. We both ordered the carvery and were not disappointed, portion size very generous, the meats cooked to perfection and the veg unlike many other restaurants we have been to was fresh, seasoned, moist and great selection. The pub itself was very comfortable, warm and homely, with a relaxed atmosphere. This is somewhere I would happily come to again and happily suggest to others to try if not been before. Thank you to all the staff for an enjoyable evening.

We love attending the Grapes because the staff are first class, they completely understand what customer service is and how to keep everybody happy and entertained.

Absolutely brilliant family evening spent at the grapes . Wonderful food Amazing staff fantastic evening

I don’t usually do reviews however this is By far the best carvery I’ve been too the food is like your grandma cooked it for you, the staff are lovey friendly relaxed and helpful I honestly can’t recommend this place enough

Always a great experience in The Grapes! The staff are always happy to accommodate and friendly.

Every time we visit the standard of food, ambience and friendliness is excellent.

Fantastic food. Great service - special mentions for Jennie and Laura both members of staff were really polite and friendly.

Great food very pleasant helpful staff. Clean ,warm venue. Plenty parking. Would recommend friends & family

The food is always amazing. Mixed grill is the best.

Had a carvery, every thing was perfect except for the sprouts, they were not cooked properly.

The food was amazing and so was the dessert but there was one staff member who was very rude and kept walking past our table and looks at my family and try rushing us out if the restaurant I will never be rush trying to eat my food and my mum boyfriend was playing the casino games and I was coming back from the bathroom and saw him playing as asked what game he was playing and the same staff member who keeps giving my family weird looks came up to me and touched me and said I can’t be there talking it my mum boyfriend when I can she was so rude and I will never be going there again

Found staff very helpful & friendly couldn’t do enough to accommodate us. Food excellent & Chloe did stand ou

Lovely food. Very friendly staff

Food lovely, lots of choices. staff very helpful. nice and clean eating areas. Well Recommend.

Always amazing service, friendly competent staff, best carvery around. And always busy, because people keep coming back.

Great staff make u feel welcome every time we come here

Food is great and staff are first class!! Highly recommended 👍

Food and service is always spot on.

Really enjoyed our meal and the staff were lovely, especially Jenny and Lynne two fantastic staff members.

Warm friendly atmosphere and exceptional staff service. Emma and Jenny are really attentive and looked after us really well, thank you x

been coming here for years and the carvery is fab, great choice of beers and the staff & management are just the best!!

Lovely carvery everytime we visit

Lovely meal at the Grapes, food and service are always consistently good and staff are really friendly. Great place for a carvery

Excellent food. Staff were all attentive to everyone's needs. Very good value for money. I will definitely be visiting again.

Visted twice, had a lovely meal both times. Staff very friendly and also fast service. All in all great

Staff are amazing happy to help and the food was lovely

Loved the food here and carvery was great 😊

Booked a table for 4 on Christmas Day, paid the deposit as requested. Got a phone call 2 weeks later to say my booking has been cancelled. Apparently a ‘glitch’ in their system shouldn’t have accepted the booking. I was told the £40 deposit would be refunded. 5 days later still no refund so I phoned & was told the manager would call me back. 24 hours later still no call so I went in person. Explained to the lady front of house my reason for being there & she said she would go and get the manager. Conveniently the manager had a family emergency so was unable to deal with my query. I was told refunds can take up to 10 days! As I wasn’t getting anywhere with staff I left a comment on the Facebook page asking why I have to wait for a refund, surprise surprise the comment got deleted. If I return goods to a store I get a refund straight away. Why should I be expected to wait 10 days for a refund because of YOUR mistake!! Absolutely appalling customer service. Usually eat here regularly but won’t be returning & won’t be recommending to family & friends.

Took my grandchildren out for a meal yesterday and we had a very pleasant dining experience which isn’t always the case with a three year old. The staff were amazing and accommodated the children’s requirements above and beyond. Food, environment and staff were fantastic. We will definitely be coming back! Thank you all for your hospitality!

Great environment, lovely company

Emma was a superb host for a lovely lunch

Had the carvery today which I can't fault. Friendly staff.

Had a lovely meal this evening, being greeted by Emma as we entered ,all the staff pleasant and polite

After a long walk in Llangollen we decided to have some lunch so instead of finding somewhere local we drove back to The Grapes because the carvery is legendary. Once again we were not disappointed, it was a gorgeous meal and well worth the drive back.

Emma and her team gave excellent customer service a credit to the pub

I eat from here at least once a month, almost always the carvery. Food is always of a good standard

Front of house service absolutely appalling. The lady with the short hair, who meets, greets, and seats you, needs sending on a customer service course. My advice to her, If you can't stand the heat, get out the kitchen. We didn't even get to eat, we left. Will not be going back.

Very nice great staff especially Emma